Maxim Healthcare Jacksonville

Pros

• Perla rocks and is the face of the company.
• Her team is professional, reliable, and truly dedicated to providing the best care possible.
• Maxim has been amazing these past 2 years for both myself and my son.
• Maxim has also been so very helpful during this COVID-19 issue as well.
• Maxim has been great to work with and the 3 nurses we have had in our home have been top-notch.
• Ebony is the best at her job and David is also wonderful.
• Not only was Jeannine thoroughly knowledgeable about other protocols, she was calm and comforting and extremely professional.
• They have provided telephone support and supplies throughout this time and have been very prompt in addressing any challenges with scheduling etc.

Cons

• Maxim Healthcare's customer service is terrible and unresponsive, taking nearly two weeks to respond to a respite authorization and leaving the client in limbo.
• Reviewers report that the ABA program involves frequent changes of RBTs and a lack of communication from the company.
• The company is described as unreliable with poor communication, with reviewers advising against using Maxim for ABA therapy.
• There is inconsistency in child therapy, with three different RBTs, including some who were late or absent due to personal issues, and limited availability despite Medicaid and TriCare.
• One reviewer calls Maxim the worst and most incompetent provider they've used, questioning how the company remains in business.
• Nurses are said to call out at the last minute, and the company reportedly fails to notify families.
• Several reviewers claim Maxim is understaffed, leading to long delays and unproductive interactions.
• A reviewer notes misalignment in recruiting, with staff encountering postings for CSR but being interviewed for sales roles.
• Another reviewer states that Maxim wastes time with poor communication and poor decision making, resulting in no services after months of dealing with them.

Review

The reviews paint a company with a wide spectrum of experiences, from deeply positive stories of compassionate care and supportive workplaces to frustrations over scheduling, communication, and staffing gaps. On one hand, Maxim Healthcare Services is praised for the human touch and commitment of individual staff members who go above and beyond to support patients and families. On the other hand, there are recurring complaints about bureaucratic delays, last-minute cancellations, and unsettled caseloads that leave families feeling left in limbo, especially when urgent care needs or respite services are involved.

A standout thread across many comments is the personal impact of specific caregivers and coordinators. Perla is repeatedly highlighted as the face of the company - referred to as incredibly caring, consistently communicative, and essential in making both patients and families feel supported. Several reviews describe her as a trusted anchor who keeps lines of communication open and ensures that needs are addressed. This sentiment is echoed by families who say Maxim has been amazing over multiple years, with particular gratitude toward staff who respond with empathy and professionalism. The positive experiences extend to individual nurses and coordinators beyond Perla as well, including comments about Lily for reliable nursing support, Ebony and David as commendable team members, and Jeannine Strong, who is praised for her knowledge, calmness, and proactive care - such as pre-ordering medications to prevent infusion delays. There's a clear pattern of families feeling cared for when the staff demonstrate attentiveness, expertise, and a willingness to go the extra mile.

Staff members themselves also share strong, favorable impressions of Maxim as an employer. Several postings describe Maxim as a great place to work, with supportive leadership and colleagues, flexible scheduling, and opportunities for skill development. One nurse notes there is no shortage of assistance when needed, praise for responsive office staff, and the sense that Maxim supports nurses' growth through training opportunities and in-service sessions. Comments about flexibility, the ability to stay within one's skill set, and the chance to learn and shadow more experienced colleagues contribute to a generally positive picture of the work environment. Some staff express pride in the company's mission, noting that it invests in workers and provides "gold standard nursing" to families in need, with annual skill fairs and ongoing opportunities for professional development.

Within patient experiences, there are many accounts of reliable care and meaningful connections. Families describe long-term engagement with the company - years of service, stable nursing support, and a sense of relief when the team aligns well with the child's needs. Several accounts highlight the practical benefits of Maxim's care model: assistants who adapt to family routines, nurses who coordinate across medications and supplies, and teams that show up consistently to support a child's daily health requirements. Some customers specifically mention the care team's ability to navigate complex medical needs, such as infusion schedules, mediport issues, and Medicaid or TriCare considerations, with a level of professionalism that helps keep care on track.

However, the reviews do not gloss over significant cautions. A recurring concern is the experience of families dealing with ABA therapy and associated staff changes. Several reviewers describe frequent RBT turnover, missed or canceled visits, and poor communication about who will be providing services. One reviewer explicitly says they had one of the worst experiences with ABA care, citing constant staff changes, a lack of consistent information, and generally poor communication. Other families report three different RBTs in a short period, with late arrivals, family life events impacting care, and restrictions around where services could be delivered. There are strong negative statements about overall communication in the ABA context and about feeling "stringed along" by understaffing, which left them disappointed after months of expectations.

The frustration also extends beyond ABA into respite and scheduling. One recount describes a 4-day respite authorization that took nearly two weeks to get an update, ending with a refusal and leaving a veteran caregiver back at square one. Other comments mention last-minute nurse call-outs with no timely notice to families, contributing to anxiety around care continuity. Some reviewers argue that staffing shortages and inconsistent staffing decisions undermine the reliability families depend on, especially when a patient's well-being hinges on timely services.

An interesting contrast emerges in a few anecdotes about recruitment and internal processes. There's a note about a CSR opening that appeared misaligned with a candidate's experience, as one applicant was interviewed for a sales role when the posted position was customer service. The underlying message is not a diatribe against the company but a suggestion that internal processes and role alignment could be more carefully managed to avoid confusion and improve candidate and client outcomes.

Overall, the collection of comments suggests a company capable of delivering high-quality, compassionate care through dedicated individuals who genuinely care about patients and their families. The strongest testimonials center on Perla, Lily, Ebony, Jeannine, Clara, and other frontline staff whose expertise and empathy make a tangible difference in daily care. Yet the downsides - delays in approvals, inconsistent staffing, late or canceled visits, and gaps in communication - underscore the importance of clear expectations, proactive planning, and robust staffing to prevent families from feeling abandoned when services are most needed. For prospective clients, the message is to seek out the most consistent, well-communicated caregivers, request named staff when possible, and maintain open channels with the office to escalate issues promptly. For current and prospective employees, Maxim appears to offer a supportive workplace with growth opportunities, but success is closely tied to effective coordination, dependable scheduling, and ongoing communication at all levels of the organization.

Located in Jacksonville, Florida, this area offers a range of healthcare facilities including Baptist Primary Care, Brooks Rehabilitation Hospital, and Childrens Medical Services within close proximity. There are also several pharmacies and physician offices nearby for convenient medical care. In terms of dining options, there are various restaurants such as McDonald's and The Bearded Pig, as well as cafes like Southern Grounds and European Street Cafe for leisurely meals. Residents can also enjoy outdoor activities at parks like Riverfront Park and Adams Park. Places of worship like Allen Chapel Ame Church provide spiritual support, and seniors can catch a movie at Cinemark Tinseltown and XD theater for entertainment. Additionally, the community is easily accessible with amenities that cater to senior living needs.

Hospitals

• Baptist Primary Care (1 miles)
• Brooks Rehabilitation Hospital (1.1 miles)
• Childrens Medical Services (3.8 miles)
• UF Health Jacksonville Towers (4.3 miles)
• Ascension St Vincent's Riverside (4.4 miles)
• UF Health of Jacksonville (4.4 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• Winn-Dixie (3.1 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (4 miles)

Physicians

• Wolchok Eye Associates, PA (1.1 miles)
• Family Allergy & Asthma Consultants (1.4 miles)
• Memorial Family Medicine - University (1.5 miles)
• Jacksonville Orthopaedic Institute (2.7 miles)
• Nemours Children's Clinic (2.9 miles)
• Jax Vision Care (3.3 miles)
• VA Outpatient Clinic - Southpoint (3.4 miles)

Restaurants

• McDonald's (1.1 miles)
• Tunis Seafood Wings And Subs Emerson St (1.8 miles)
• Taverna (2.3 miles)
• The Bearded Pig (2.4 miles)
• Chipotle Mexican Grill (2.5 miles)
• Bb's Restaurant And Bar (2.5 miles)
• The Southern Grill (2.7 miles)

Cafes

• Southern Grounds (2 miles)
• The Local - San J (2.6 miles)
• European Street Cafe (2.6 miles)
• Starbucks (3.7 miles)
• Starbucks (4 miles)
• Starbucks (4.6 miles)
• European Street Cafe (4.7 miles)

Parks

• Riverfront Park (2.6 miles)
• Adams Park (5.1 miles)
• Cortez Park (5.6 miles)

Places of Worship

• Allen Chapel Ame Church (4.1 miles)
• Riverside United Church of Christ (5.1 miles)
• Church of Jesus Christ of Latter Day Saints (5.5 miles)

Theaters

• Cinemark Tinseltown and XD (4.5 miles)