Maxim Healthcare Jacksonville

Pros

• Perla rocks and is the face of the company.
• Her team is professional, reliable, and truly dedicated to providing the best care possible.
• Maxim has been amazing for families over the past two years.
• Maxim Healthcare is caring and communicative, prioritizing patients’ well-being and quality care.
• The team at Maxim is compassionate, professional, and always willing to go the extra mile.
• Maxim is a great homecare company to work for.
• The staff at Maxim are supportive, easy to work with, and take care of their nurses.
• Maxim provides flexible schedules that meet the needs of patients and nurses.
• The nurses at Maxim are top-notch and the office staff are wonderful.
• Maxim cares about patients, caregivers, and office employees.
• The company maintains excellent communication and provides hands-on training for staff.
• Maxim shows respect to employees and matches nurses with cases to fit their strengths and needs.

Cons

• Maxim refused the VA authorization after almost two weeks, leaving the family back to square one.
• Maxim’s customer service is terrible and shows little regard for the quality of their services.
• The company keeps changing the RBTs and has no effective communication.
• Maxim cancels ABA appointments repeatedly and comes across as rude and unreliable, with poor communication.
• Nurses call out last minute and Maxim does not inform clients.
• Maxim is understaffed and has a non-caring attitude toward employees, leading to poorer care.

Review

Maxim Healthcare Jacksonville is best suited for families that want deeply personal, in-home nursing and care coordination with a strong, responsive local team. The model works best when a caregiver–family relationship can be built around a dedicated point person, ideally someone like Perla, who communicates openly and keeps both patients and families supported. This community shines for long-range care plans where visits, medications, and infusion coordination can be steered through one reliable lead and a stable cadre of clinicians.

Those considering alternatives should note several red flags that show up in the reviews. If rapid VA respite approvals, guaranteed coverage, or a consistently stable ABA therapy team are nonnegotiables, this may not be the optimal fit. ABA experiences described by multiple families point to frequent RBT turnover and inconsistent communication, with cancellations or late arrivals that undermine trust. Additionally, reports of slow administrative responses to respite requests and general scheduling fragility suggest that other providers with stronger back-office reliability could be preferable for families needing tight timelines or flawless consistency.

On the upside, the positives are substantial where they land: compassionate, professional nursing teams that genuinely prioritize the patient’s well-being and clear, ongoing communication from office staff. When a trusted lead like Perla oversees care, families frequently describe improved coordination, proactive service, and a willingness to go the extra mile, such as coordinating medications or infusion supplies in advance. Individual nurses, Jeannine Strong, Ebony, David, Lily and others, are repeatedly praised for knowledge, calm professionalism, and a genuine bedside demeanor. The organization’s emphasis on staff development, flexible scheduling, and responsiveness translates into meaningful, day-to-day gains for patients.

Yet the cons are persistent enough to matter. Several reviews recount delays around VA respite requests, with families left “back to square one” after long waits. ABA-related experiences skew toward inconsistency and disruption, including multiple RBT changes and last-minute cancellations. Staffing shortages and last-minute nurse call-outs undermine continuity, while reports from frontline staff describe understaffing for CNA-level in-home services and limits on overtime, which compounds coverage gaps. Taken together, these issues create a reliability gap that can erode confidence, especially for families juggling complex care routines.

The key contrast is real: the human-centered strengths of Maxim Jacksonville can produce excellent care when staffing aligns and a stable clinician team remains attached to a case. The ability to deliver coordinated nursing, infusion support, and responsive office communication underpins high-quality outcomes for those who secure dependable coverage. However, that value hinges on proactive planning and explicit backup arrangements. For families relying on consistent therapy teams or needing unwavering scheduling predictability, the current gaps in staffing reliability and back-office execution may offset the otherwise strong clinical care.

Practical next steps drive the best outcomes. Request a named, continuous point person, ideally Perla or an equally accountable coordinator, and insist on a written backup plan that covers response times, weekend coverage, and contingency options. Probe the current staffing levels at the Jacksonville office, and confirm how backfill works when illnesses or vacations strike. If ABA services are a core need, seek providers with demonstrated stability in RBT assignments and transparent communication protocols. In sum, Maxim Healthcare Jacksonville remains a capable, caregiver-focused choice for families prioritizing compassionate, relationship-driven care; its ultimate value depends on securing reliable staffing and clear, proactive communication to guard against the disruptions that too often surface in the reviews.

Located in Jacksonville, Florida, this area offers a range of healthcare facilities including Baptist Primary Care, Brooks Rehabilitation Hospital, and Childrens Medical Services within close proximity. There are also several pharmacies and physician offices nearby for convenient medical care. In terms of dining options, there are various restaurants such as McDonald's and The Bearded Pig, as well as cafes like Southern Grounds and European Street Cafe for leisurely meals. Residents can also enjoy outdoor activities at parks like Riverfront Park and Adams Park. Places of worship like Allen Chapel Ame Church provide spiritual support, and seniors can catch a movie at Cinemark Tinseltown and XD theater for entertainment. Additionally, the community is easily accessible with amenities that cater to senior living needs.

Hospitals

• Baptist Primary Care (1 miles)
• Brooks Rehabilitation Hospital (1.1 miles)
• Childrens Medical Services (3.8 miles)
• UF Health Jacksonville Towers (4.3 miles)
• Ascension St Vincent's Riverside (4.4 miles)
• UF Health of Jacksonville (4.4 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• Winn-Dixie (3.1 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (4 miles)

Physicians

• Wolchok Eye Associates, PA (1.1 miles)
• Family Allergy & Asthma Consultants (1.4 miles)
• Memorial Family Medicine - University (1.5 miles)
• Jacksonville Orthopaedic Institute (2.7 miles)
• Nemours Children's Clinic (2.9 miles)
• Jax Vision Care (3.3 miles)
• VA Outpatient Clinic - Southpoint (3.4 miles)

Restaurants

• McDonald's (1.1 miles)
• Tunis Seafood Wings And Subs Emerson St (1.8 miles)
• Taverna (2.3 miles)
• The Bearded Pig (2.4 miles)
• Chipotle Mexican Grill (2.5 miles)
• Bb's Restaurant And Bar (2.5 miles)
• The Southern Grill (2.7 miles)

Cafes

• Southern Grounds (2 miles)
• The Local - San J (2.6 miles)
• European Street Cafe (2.6 miles)
• Starbucks (3.7 miles)
• Starbucks (4 miles)
• Starbucks (4.6 miles)
• European Street Cafe (4.7 miles)

Parks

• Riverfront Park (2.6 miles)
• Adams Park (5.1 miles)
• Cortez Park (5.6 miles)

Places of Worship

• Allen Chapel Ame Church (4.1 miles)
• Riverside United Church of Christ (5.1 miles)
• Church of Jesus Christ of Latter Day Saints (5.5 miles)

Theaters

• Cinemark Tinseltown and XD (4.5 miles)