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Riverwood Center in Jacksonville, FL

Riverwood Center is a nursing home community in Jacksonville, FL.

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Riverwood Center in Jacksonville, FL

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  • Interior

    A spacious and modern lobby with comfortable seating and elegant decor.

  • Outdoors

    A sunny park with trees, a pathway, and a gazebo.

  • Decor

    A well-decorated dining area with neatly arranged tables and chairs, perfect for a banquet or special event.

  • Building

    A sunny entrance to a building surrounded by lush trees and well-maintained landscaping.

  • Healthcare

    A clean, brightly lit hospital room with two patient beds and modern decor.

  • Rehabilitation

    A modern physical therapy clinic with various rehabilitation equipment.

2802 Parental Home Road, Jacksonville, FL 32216

For more information about senior living options: (866) 208-4318

4.4 from 113 reviews
5 stars
83
4 stars
14
3 stars
1
2 stars
3
1 stars
12

Overall Review of Riverwood Center

common 21 reviews mention this

Staff feel friendly and attentive

Residents and visitors repeatedly describe staff as friendly, helpful, and attentive.

Across multiple visits and family experiences, people highlight staff members who feel cordial, personable, and willing to help right away. Several reviewers specifically mention day-to-day support during visits, including helping residents during meals and assisting with settling in. A few also describe staff members answering questions and providing guidance, and others note care that feels consistently attentive rather than hands-off.

caveat 18 reviews mention this

Cleanliness is a mixed picture

Cleanliness reviews are divided, with strong praise alongside serious odor and maintenance complaints.

Some visitors call the facility extremely clean and say rooms look well kept, with clean smells and an overall inviting environment. At the same time, other residents and family members report unpleasant odors and dirty conditions, including concerns like bathrooms needing better care, linens left on floors, and instances where they felt basic cleanliness needs were not met. There are also mentions of ongoing improvements, such as cleanliness training and pest control, but the negative feedback shows that not everyone is experiencing the same level of upkeep.

common 2 reviews mention this

Dining during visits gets praise

Meal service during visits is specifically praised in reviews.

A reviewer who arrived at dinner describes efficient, friendly service while staff helped residents eat. Another reviewer notes that the facility served a delicious lunch during their visit, with friendly staff as part of the same experience. While these mentions are limited, dining shows up as a positive point in multiple review moments.

  • A well-decorated dining area with neatly arranged tables and chairs, perfect for a banquet or special event.
caveat 4 reviews mention this

Family communication can fall short

Reviews raise concerns about how families are updated and reached.

Some families say they received follow-up and updates after raising questions, including reports of communication and staff training tied to improving the experience. Others describe breakdowns, such as not getting timely responses, not being contacted during a weekend change, or feeling that important information was not shared when promised. Together, reviews suggest communication can be inconsistent depending on the situation and timing.

common 8 reviews mention this

Skilled nursing care is central

Reviews focus heavily on nursing care for day-to-day support and recovery.

Several reviewers describe strong care from nurses and caregivers, including experiences where staff helped residents during mealtimes and provided what families felt was excellent or exemplary nursing support. Others frame the community as a place providing medical support and rehabilitation-oriented care. Because Riverwood Center is listed as a skilled nursing facility, these nursing-care mentions align with what reviewers are paying attention to during their experiences.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 240 resident community capacity 240 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Jacksonville International (16 miles away) Jacksonville International (16 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Videos

Nearby Places of Interest

Physicians

  • Family Allergy & Asthma Consultants (0.8 miles)
  • Wolchok Eye Associates, PA (1.2 miles)
  • North Florida OB/GYN-Paul Rebenack, MD (1.3 miles)
  • VA Outpatient Clinic - Southpoint (1.3 miles)
  • Borland-Groover Clinic (1.7 miles)
  • Hamoui Omar Dr First Coast Cardiovascular Institute Jacksonville (1.8 miles)
  • Cancer Specialists Of North Florida (1.9 miles)

Hospitals

  • Brooks Rehabilitation Hospital (1.2 miles)
  • Baptist Primary Care (1.5 miles)

Pharmacies

  • Walgreens (1.3 miles)
  • CVS Pharmacy (2 miles)
  • Walgreens (2.3 miles)
  • Walgreens (2.8 miles)
  • CVS Pharmacy (2.8 miles)
  • Winn-Dixie (3.3 miles)
  • CVS Pharmacy (3.4 miles)

Restaurants

  • Whataburger (1.9 miles)
  • Applebee's (2 miles)
  • Chipotle Mexican Grill (2 miles)
  • Dave & Buster's (2.1 miles)
  • Island Wing Company (2.1 miles)
  • Chick-Fil-A (2.2 miles)
  • McDonald's (2.2 miles)

Cafes

  • Starbucks (2.2 miles)
  • Starbucks (2.4 miles)
  • The Local - San J (3.5 miles)
  • Southern Grounds (4.1 miles)
  • The Coffee Grinder (4.4 miles)
  • Metro Diner (4.5 miles)
  • European Street Cafe (4.7 miles)

Theaters

  • Cinemark Tinseltown and XD (2.4 miles)

Places of Worship

  • Holy Family Catholic School (4.5 miles)

Parks

  • Riverfront Park (4.6 miles)
  • Huffman Boulevard Park (5.4 miles)
  • Sutton Lakes Playground (5.9 miles)

Frequently Asked Questions

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