Riverwood Center
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2802 Parental Home Road, Jacksonville, FL 32216
For more information about senior living options: (844) 490-3973
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The staff was excellent and they helped him a lot. The experience as a visitor was great, and the nurses and staff were great as well. The rooms are very clean and the staff is some of the most attentive; the grandfather received the best care possible. The visit was great; the facility was clean. The staff is friendly and caring. The facility is the greatest nursing home in the city. The dining staff were efficient, friendly, and provided pleasant dinner service. The building is extremely clean with a refreshing, inviting smell. The administrator Samantha is very engaged with residents and employees. The nurses are very sweet to their residents; it is a good-hearted facility. Riverwood has taken steps to improve cleanliness and has updated families regularly, with noticeable improvements. Jasmine and Allison are praised for their hard work. The renovations have made the facility feel more lively and airy, and the staff is friendly and personable. The staff communicates and provides updates to families, fostering trust.
The reviewer described the facility as terrible, noting that after two CNAs left, a mother's care deteriorated to the point where her wheelchair pad was soaked with urine, her bed reeked of urine, she had a rash and bedsores, and nobody cared. They claimed staff lie and that things won't change for the better, advising others not to send their loved ones there. The director allegedly told the reviewer that she doesn't care about improving her dad's health, which was described as an ignorant and unprofessional remark. The reviewer said weight-management meetings existed but no one ever notified them about these meetings, for over a month, suggesting neglect of residents' health updates. They accused staff of deception and double briefing, saying staff undermine residents when family isn't present and fail to do their jobs. Photos were described showing cockroaches in a room a resident was placed in, with claims that maintenance issues were fabricated. An update stated a loved one had passed away, with the reviewer attributing the death to negligence and questioning the facility's ability to provide safe care.There is a broad spectrum of experiences shared about Riverwood, with many visitors expressing heartfelt appreciation for the staff and the care they observed, and a smaller, but very vocal, contingent detailing serious concerns about management, safety, and communication. Across the board, visitors repeatedly highlight the importance of the people who work there, noting that the staff generally feel attentive, compassionate, and genuinely involved in residents' well?being. Several reviews describe staff as "excellent," "friendly," and "careful," with many patients receiving help during meals, assistance with daily activities, and quick responses to needs. Cleanliness also surfaces repeatedly as a strength: visitors remark on very clean rooms, a fresh and inviting environment, and a facility that has undergone renovations to feel more lively and airy. In these accounts, the atmosphere in the building is consistently portrayed as dignified and respectful, underscored by gratitude for dedicated team members who go out of their way to support residents and their families.
Several specific staff members are singled out for praise, painting a picture of a facility where a few individual caregivers and leaders make a noticeable positive impact. Guests commend Allison and Jasmine, with thanks for the care they've seen them provide, and they speak highly of the administrator, Samantha, who is described as engaged with both residents and staff. The business office team, including Diane and Barbara, is also described as helpful, contributing to a sense that the administrative side is approachable and supportive. The sense of genuine care is reinforced by remarks about the dining experience, where staff assist with feeding and create an orderly, pleasant mealtime, suggesting a coordinated approach to nutrition and comfort that resonates with families who visit frequently.
Alongside the positive notes, there are clear and urgent concerns expressed by other residents' families. One reviewer recounts a difficult and emotionally charged exchange with the facility's director, alleging a breakdown in communication after voicing questions about a loved one's health. This account describes voicemail gaps, missed follow?ups, and a feeling that the director suggested the family did not care about the goal of improving the patient's health. The same family emphasizes the importance of timely family notification about weight management discussions, meals, medications, and changes in care - issues they view as essential to ensuring their loved one's safety and well?being. The critique frames these gaps as not merely inconvenient but potentially dangerous, urging other families to demand responsive, transparent communication and a more proactive partnership with the facility.
Another set of reviews centers on a harsher critique of care, safety, and cleanliness. One reviewer describes an experience characterized by neglect, pervasive odors, and unsanitary conditions, including a wheelchair pad soaked in urine, bedsores, and a rash, with claims that staff did not intervene adequately. The tone is stark and urgent, with accusations that promises of improvement were not fulfilled and that there was a pattern of misrepresentation about changes that were promised. This account reflects a deep distrust of the facility and a warning to others about potential risks to loved ones. A related post condemns the facility for supposed cover?ups and a pattern of failing to notify families about important care decisions, reinforcing concerns about the consistency and reliability of the care being provided.
A later, highly detailed hard?case update adds an even darker layer: the reviewer claims deterioration in conditions, the passing of a loved one they believe resulted from negligence, and a chain of accusations involving deception, double briefings, and a nurse's alleged misrepresentation. Included are vivid descriptions of cockroaches, moldy food in a patient's snack bag, a room left with crumbs, and overall neglect in basic needs. The writer characterizes the staff as dismissive and says that those responsible for care "do what they want," calling into question the integrity of the facility's operations. The intensity of this narrative underscores a profound fear for residents' safety and a strong invitation for others to reconsider entrusting a loved one to the facility.
Amid these strongly negative narratives, there are also signs of progress and response in some updates. A later entry notes improvements since an earlier complaint, including staff training focused on cleanliness, pest control, and proper briefing procedures. The reviewer describes an observable shift in the environment - cleaner rooms, better communication, and a more careful approach to resident care - and thanks specific staff members like Jasmine and Allison for their continued efforts. The tone shifts toward cautious optimism, with some visitors reporting renewed confidence in the facility's operations and a sense that the team is listening and acting on feedback.
Taken together, the collection presents a facility with notable strengths in cleanliness, a respectful and compassionate approach from many staff members, and a number of leadership figures who are actively involved with residents. It also reveals significant and alarming concerns about communication, oversight, and the safety and dignity of residents in certain circumstances. Positive experiences emphasize attentive caregiving, meaningful interactions, and thoughtful dining and daily support, while the negative accounts stress the need for reliable notification systems, transparent handling of health concerns, and rigorous attention to infection control and basic comfort. For families considering Riverwood, these reviews suggest a careful, on?the?ground assessment - visiting the facility, speaking with multiple staff members, and asking pointed questions about weight monitoring, notification protocols, infection control, and how concerns are escalated and resolved - would be essential steps to form a balanced view of the current level of care and leadership responsiveness.
240 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Jacksonville International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Riverwood Center in Jacksonville, FL is a vibrant assisted living community offering a wide range of amenities and care services. The residents can enjoy the convenience of an on-site beauty salon and cable or satellite TV in their fully furnished apartments. The community operated transportation ensures that residents can easily access nearby amenities and make transportation arrangements for non-medical needs or doctors' appointments.
For leisure activities and socialization, Riverwood Center provides a variety of spaces including a computer center, gaming room, small library, and outdoor areas. The wellness center and fitness room encourage residents to maintain an active lifestyle. Resident-run activities and scheduled daily activities ensure there is always something exciting happening within the community.
Meals at Riverwood Center are served in a restaurant-style dining room where special dietary restrictions are accommodated. The staff also helps with meal preparation according to diabetes diet guidelines. Housekeeping services are provided to ensure cleanliness and tidiness throughout the community.
Care services at Riverwood Center include 24-hour call system for emergency assistance, 24-hour supervision, assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available to ensure residents receive their medication as prescribed. A mental wellness program is provided to support emotional well-being.
Located conveniently near numerous cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals; Riverwood Center offers easy access to essential amenities within the neighborhood. With all these amenities and care services available under one roof, Riverwood Center provides a comfortable and enriching assisted living experience for its residents in Jacksonville, FL.
Riverwood Center is located at 2802 Parental Home Road, Jacksonville, FL 32216 in Duval County, Florida
Riverwood Center on seniors.fyi includes 6 photos including images showing interior, decor, dining, trees, lobby, waiting area, seating, healthcare, and more.
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