Riverwood Center in Jacksonville, FL
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Information last verified:
2802 Parental Home Road, Jacksonville, FL 32216
For more information about senior living options: (844) 490-3973
The staff are helpful and friendly, consistently providing excellent care. The nurses and staff are excellent and help residents a lot. The facility is very clean, with attentive staff and a welcoming atmosphere. The administration is engaged with residents and communicates well with families. Riverwood Center is described as having exemplary care and caring, dedicated staff. Visitors report the staff are courteous, kind, and go out of their way to assist.
The reviewer describes the facility as terrible, noting care deteriorated after CNAs left and citing a wheelchair pad soaked in urine and bed linens smelling of urine with unattended bedsores. The reviewer accuses staff of lying to families and promising improvements that never materialize. The reviewer says the director told them they do not care about improving their loved one’s health. The reviewer claims severe neglect including roaches in a room, dirty beds, and complaints that were ignored. The reviewer reports a pervasive urine smell, dirty bathrooms, and flies on the second floor, indicating very poor conditions. The reviewer states the place felt like a dungeon, with patients laying on the floor and crying for help. The reviewer says staff fail to notify families about weight meetings or changes in care and sometimes misrepresent communications. The reviewer notes a fragrance policy violation, with strong scents making residents sick and requests to remove a scent device ignored.Riverwood Center in Jacksonville, FL is best suited for families that want a warm, hands-on care environment where staff are approachable, personable, and frequently visible to residents and visitors. The community tends to reward families who value regular in-person engagement, routine interactions with CNAs and nurses, and a facility that teammates well with visiting loved ones. It appeals to residents who respond well to a home-like setting, where caregivers are praised for attentiveness, and where ongoing efforts to improve cleanliness and resident experience are evident in several staff-led initiatives. For families who prioritize social connection, consistent daily caregiving, and a facility that works to keep residents active and engaged, Riverwood presents a compelling option with real positives in day-to-day care.
At the same time, this community is not for everyone. Alternatives should be considered by families seeking ironclad consistency in clinical oversight, flawless cleanliness, and unwavering responsiveness from leadership. A recurring thread in the feedback is the variability in care experiences, with claims of neglect, inconsistent medication handling, and serious lapses in infection control and resident safety. Some residents and families report weight loss, unaddressed medical concerns, and distressing conditions that were not promptly communicated. For seniors whose families cannot regularly advocate on their behalf or who require a more relentlessly structured, transparent, and consistently monitored environment, other facilities may offer a safer, more predictable match.
The strongest positives here are the visible, frontline caregiving strengths. Numerous reviews highlight friendly, engaged staff who know residents by name, provide attentive assistance, and create a welcoming atmosphere during visits and meals. Families repeatedly note clean rooms, prompt help from aides, and active involvement by nursing leadership and dietary teams in meeting individual needs. Staff turnover appears variable, but when the CNAs and nurses are present and engaged, residents report improved mood, better daily routines, and more reliable bedside care. The facility has shown a capacity to respond to concerns with training and process updates, and some family members credit administrators and module-based staff development with measurable improvements in cleanliness and resident dignity.
However, the cons cited by critics cannot be dismissed. A substantial portion of reviews allege serious care failures, including incidents of unsanitary conditions, odor issues, and allegations of missed or mishandled medications. Families recount experiences where basic daily needs, help with bathing, safe transfers, or timely attention to weight and hydration, were not consistently met, sometimes over extended periods. Several accounts describe deteriorating conditions during renovations, gaps in communication with families, and questions about accountability when problems surface. Such reports create meaningful risk especially for families that cannot be physically present daily to monitor care and provide escalation when needed.
Where the balance lies often depends on ongoing governance and day-to-day execution. The positives, the presence of caring staff, clean environments in many areas, approachable leadership, and a visible commitment to improving processes, offer real value for families who can actively participate in care planning and oversight. The negatives underscore the importance of a robust, transparent care culture: consistent housekeeping, reliable medication administration, timely family updates, and clear escalation pathways when issues arise. In practice, Riverwood can offset some of these risks if families insist on regular direct updates, insist on documenting care plans, and insist on rapid responsiveness from administrators when red flags appear. This is not a “set and forget” facility; it rewards families who stay engaged.
For families weighing a move, the practical next steps are clear. Schedule a tour with an emphasis on observing day-to-day operations: cleanliness of resident rooms and common areas, odor control, and the responsiveness of staff during meals and activity times. Ask to see recent care plans, nutrition and weight-tracking records, and how medication administration is documented. Request a candid discussion with the administrator about the facility’s quality-improvement plans, staff training cycles, and the cadence of family communications, especially around any adverse events. If possible, speak with multiple families about their ongoing experiences and request to observe staff interactions at peak hours to gauge consistency. Clarify fee structures, what is included for private pay versus Medicaid, and any anticipated changes to rates.
Ultimately, Riverwood Center represents a pragmatic choice for families who want a personable, actively staffed environment and are prepared to vigilantly monitor care and advocate for their loved one. When the community’s lived experience aligns with clean facilities, attentive staff, and proactive problem-solving, it can deliver meaningful quality of life and responsive caregiving. When it does not, the same reviews warn of unsettling gaps that can overshadow any positive impressions. The decision hinges on whether the family can couple trust with ongoing oversight and whether the resident’s needs can be met consistently under Riverwood’s care model, with a clear plan to escalate concerns and secure timely, transparent updates. For many families, that combination will determine whether Riverwood Center becomes a trusted home, or a place to continue the search for a steadier, more reliably managed option.
240 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Jacksonville International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Riverwood Center in Jacksonville, FL is a vibrant assisted living community offering a wide range of amenities and care services. The residents can enjoy the convenience of an on-site beauty salon and cable or satellite TV in their fully furnished apartments. The community operated transportation ensures that residents can easily access nearby amenities and make transportation arrangements for non-medical needs or doctors' appointments.
For leisure activities and socialization, Riverwood Center provides a variety of spaces including a computer center, gaming room, small library, and outdoor areas. The wellness center and fitness room encourage residents to maintain an active lifestyle. Resident-run activities and scheduled daily activities ensure there is always something exciting happening within the community.
Meals at Riverwood Center are served in a restaurant-style dining room where special dietary restrictions are accommodated. The staff also helps with meal preparation according to diabetes diet guidelines. Housekeeping services are provided to ensure cleanliness and tidiness throughout the community.
Care services at Riverwood Center include 24-hour call system for emergency assistance, 24-hour supervision, assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available to ensure residents receive their medication as prescribed. A mental wellness program is provided to support emotional well-being.
Located conveniently near numerous cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals; Riverwood Center offers easy access to essential amenities within the neighborhood. With all these amenities and care services available under one roof, Riverwood Center provides a comfortable and enriching assisted living experience for its residents in Jacksonville, FL.
Riverwood Center is located at 2802 Parental Home Road, Jacksonville, FL 32216 in Duval County, Florida
Riverwood Center on seniors.fyi includes 6 photos including images showing interior, trees, decor, dining, landscaping, grass, gazebo, architecture, and more.
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