American In-Home Care - Jacksonville, FL in Jacksonville, FL

Pros

• Maricel Silsbee is very kind and helpful, a blessing to the company.
• Maricel Silsbee is a compassionate, good listener, and efficient person who is always ready to help.
• Maricel Silsbee is truly the go-to person for her clients.
• Jason Lederman is professional, kind, and knowledgeable.
• Jason Lederman went above and beyond to assure care and is the man you want on your side.
• Rayshawn is professional, compassionate, and intuitive in caregiving.
• Sherry Craig provides excellent, professional, and caring care.
• Shaletha Magee is nice, polite, and a pleasure to work with; she helps ensure great scheduling and care.
• Renee provides companionship and conversation, making clients elated.
• The team at American In-Home Care is dedicated, supportive, and capable of providing the best care possible.
• The care staff are amazing and quickly become like family.
• Shannon Hastings is hardworking, dedicated, and the sweetest person.

Cons

• One reviewer said the caregiver did nothing for five hours and was of no help.
• A reviewer stated they would not recommend American In-Home Care due to reliability and replacement issues.
• A reviewer explained that a replacement was never sent when the caregiver couldn't be there.
• The initial CNAs were described as lacking professionalism, doing just enough to satisfy the day and not being fully helpful.
• A reviewer warned about hidden fees and extra charges billed for minutes outside contracted times.
• A reviewer noted that the billing department sometimes struggled to return calls and there were billing problems.
• A reviewer claimed that Mayo Clinic does not recommend them, citing untrained staff, medication theft, and fraudulent timecards.
• A reviewer felt the price was too high for the service received.

Review

American In-Home Care ? Jacksonville is best suited for families seeking reliable, compassionate in-home support that can flex to daily needs. The service shines when a senior or recovering loved one can remain at home with help for activities of daily living, light housekeeping, errands, and dementia or post-surgical care, without moving to a facility. The right match is found in households that value steady coordinator attention, caregiver continuity where possible, and the ability to tailor tasks to individual routines. For families who prize responsiveness and human connection from the people at the front line, AIHC Jacksonville often delivers.

Alternatives to consider include options with guaranteed 24/7 live-in back-up, more formal nursing oversight, or lower-cost sitters where scheduling is less central. Those facing significant medical complexities requiring skilled nursing, complex medication management, or specialized dementia care should compare with licensed home health agencies or a traditional assisted living setting. In regions where coverage is inconsistent or back-ups are rare, another agency or even relocation to a facility may offer more predictability. Finally, those with stringent budgeting constraints should benchmark pricing against other providers to avoid hidden fees.

On the plus side, the standout advantage is the people. Caregivers frequently demonstrate warmth, thoughtfulness, and a willingness to go beyond basic tasks. Several reviews single out individual coordinators and recruiters - notably Maricel Silsbee and Jason Lederman - as dependable anchors who secure staff and troubleshoot issues. That level of commitment translates into families feeling their loved ones are not just serviced but cared for, especially during transitions or urgent short-term needs. This consistency at the core helps offset occasional gaps in scheduling or coverage.

Care is often described as more than companionship: aides help with light housekeeping, errands, and even gentle assistance with mobility, with families noting floors cleaned, meals supported, and a sense of normalcy restored during frail periods. The company's long-standing approach, with staff who have worked together for years, appears to create a predictable framework that clients can rely on during tough times, such as dementia progression or post-op recovery. When operations run smoothly, families report relief and reassurance, and the team earns trust through dependable communication and personalized attention.

However, caveats exist. There are consistent threads about back-up coverage failing at times - replacements not sent, late arrivals, or caregivers who do not fully engage in tasks. Billing can become a friction point, with reports of hidden fees or disputes over minutes billed beyond actual service. Some reviews describe caregiver professionalism lapsing or care plans not being followed, underscoring that outcomes often hinge on the individual caregiver assigned. A controversial note, though not universal, references allegations of staff misconduct elsewhere; it serves as a reminder to verify credentials and monitor visits closely. Overall, cost versus value varies by experience with the specific caregiver.

Bottom line: AIHC Jacksonville offers a solid option for families who want high-quality, compassionate in-home care with strong local leadership and a track record of steady caregiver placement. The program works best when a care plan is crisply defined, backups are documented, and expectations around scheduling and fees are spelled out before care begins. Use a careful onboarding, request references, and insist on real-time updates if a caregiver is late or replaced. If 24/7 guaranteed coverage or highly regulated clinical care is non-negotiable, or if cost pressures are acute, explore alternatives or combine AIHC with other services to create a safety net. This is not the cheapest route, but for many families it is the most humane and reassuring path to keep loved ones at home.

This part of Jacksonville, Florida offers a variety of amenities that would be beneficial for senior living. The area includes a selection of restaurants and cafes within close proximity, providing easy access to dining options. There are also several places of worship nearby for spiritual support. Additionally, there are multiple pharmacies and physicians' offices in the area, ensuring convenient access to healthcare services. The presence of parks and theaters offer opportunities for recreation and entertainment. For transportation needs, there is a car rental service available as well as hospitals in close proximity for medical emergencies. Overall, this area provides a range of resources and facilities that could cater to the needs of seniors looking for a comfortable and convenient living environment.

Restaurants

• 5th Element (0.1 miles)
• Los Toros Mexican Restaurant (1.8 miles)
• Steak 'n Shake (1.9 miles)
• Dave & Buster's (2.2 miles)
• Chick-Fil-A (2.4 miles)
• Chick-Fil-A (2.6 miles)
• BJ's Restaurant & Brewhouse (2.6 miles)

Cafes

• The Coffee Grinder (0.5 miles)
• Metro Diner (0.6 miles)
• Starbucks (2.3 miles)
• Starbucks (2.6 miles)
• Starbucks (2.7 miles)
• Starbucks (6.2 miles)

Places of Worship

• Holy Family Catholic School (0.5 miles)
• Cody Family Enrichment Center (4.8 miles)
• Shepherd of the Woods Lutheran Church (4.9 miles)
• St Joseph's Catholic Church (4.9 miles)
• Freedom Christian Fellowship (5.5 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.3 miles)
• Winn-Dixie (1.7 miles)
• Walgreens (2.6 miles)
• Winn-Dixie (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walmart Pharmacy (3 miles)

Physicians

• Baymeadows Family Practice (1.2 miles)
• Cancer Specialists Of North Florida (2.2 miles)
• Hamoui Omar Dr First Coast Cardiovascular Institute Jacksonville (2.2 miles)
• Southeast Orthopedic Specialists - CenterONE Clinic (2.2 miles)
• Borland-Groover Clinic (2.4 miles)
• VA Outpatient Clinic - Southpoint (2.7 miles)
• North Florida OB/GYN-Paul Rebenack, MD (2.8 miles)

Parks

• Losco Regional Park (2.9 miles)
• Losco Park (3.6 miles)
• Huffman Boulevard Park (6.1 miles)

Theaters

• Cinemark Tinseltown and XD (2.9 miles)

Transportation

• Hertz Rent A Car (3.8 miles)

Hospitals

• Baptist South hospital (5 miles)
• Brooks Rehabilitation Hospital (5.2 miles)
• Baptist Primary Care (5.5 miles)
• Baptist Medical Center South (6 miles)