SeniorBridge - Jacksonville, FL

Pros

• Anna is described as professional, thorough, and delivering baths without fault.
• The in-home care team is praised for going above and beyond, with Anna noted as gentle, genuine, and loving toward mom.
• Pat Gallo, RN, is attentive, communicates regularly with the family, and answers questions with patience.
• Tabitha, a CNA, is gentle, thorough, and ensures the loved one is clean and well cared for.
• Maria (nurse) and Jennette (CNA) are outstanding, kind, and extremely caring, providing excellent support to the family.
• The staff, volunteers, and PRN nurses are consistently friendly, professional, and generous with their time; weekly check-ins for supplies are appreciated.
• Tony, the night nurse, brings great comfort at night and meaningful support during difficult times.
• The overall care is described as exceptional, life-affirming, and highly recommended for end-of-life care.
• The bedside manner of the Heartland Hospice team is uplifting and reassuring.

Cons

• Heartland Hospice was described as a for-profit entity prioritizing stockholders over patients.
• Reviewers claimed they limit supplies and titrate medications to the least expensive options.
• They stated that promises of continued therapies at home were not fulfilled, including no physical therapy and incomplete IV medication support and lab work after discharge.
• They described hospital communications as inconsistent, with assurances made at the hospital later reversed at home.
• They criticized the organization for a perceived lack of compassion and empathy, along with poor communication and overall systemic flaws.

Review

Across a broad chorus of voices, the message is clear: compassionate, capable hospice care can make the deepest moments more bearable for families facing end-of-life realities. The testimonials describe a tapestry of care delivered in the home, where skilled nurses, certified nursing assistants, chaplains, volunteers, and support staff work as a coordinated team. At the center of many of these stories is a remarkably consistent sense of professionalism, gentleness, and thorough attention to the person being cared for. One caregiver's precise, faultless bath, another's patient, unhurried approach to everyday comfort, and yet another's steady, reassuring presence - these threads recur as the backbone of what families value most: dignity, respect, and genuine human connection during trying times.

The care described is frequently framed as a comprehensive partnership. Families speak of in-home assis?tance that goes far beyond routine tasks; it is a holistic model that treats not just the body but the emotional and spiritual needs of both patient and kin. Several families highlight how the team consistently goes above and beyond - checking in weekly to ensure supplies are stocked, coordinating with social workers and clergy when needed, and arranging for volunteers and PRN nurses to fill gaps. The care environment is described as calm, personal, and deeply human, with a traveling pastor visiting the home, a nurse offering clear explanations of care plans, and CNAs who bring gentle, respectful, and patient-focused support to daily routines.

Within this broad framework, specific caregivers are repeatedly celebrated for their distinctive strengths. Anna, in particular, is praised for a bath service that is highly professional and thorough, described as free of fault and delivered with evident care. Tabitha, a certified nursing assistant, is lauded for her gentle touch and meticulous attention to the patient's cleanliness and comfort. Maria - the nurse named in multiple testimonies - emerges as a stabilizing presence: patient, warm, and deeply supportive of both the patient and the family. Andrea, another nurse, receives consistent praise for professionalism and a caring approach, while Pat Gallo, RN, is singled out for attentiveness, clear communication with family members, and a willingness to answer questions. The list of appreciated staff also includes Jeneatra and Anna (CNAs), Tony the night nurse, and Shawn Trego, who is remembered for relentless dedication in helping a husband enter hospice and for embodying a compassionate, "angel from above" spirit. Across different households, these caregivers' bedside manner, responsiveness, and empathy are repeatedly highlighted as the defining strengths of the team.

Families also describe the practical and logistical steadiness that enables real peace of mind in challenging times. Heartland Hospice staff are portrayed as consistently proactive: ensuring supplies are available, maintaining open lines of communication, and connecting families with supportive resources when needed. The presence of social workers and clergy is noted as a meaningful part of the support network, reinforcing that end-of-life care extends beyond medical tasks to include emotional and spiritual guidance. Several accounts underscore the importance of being able to keep loved ones at home, surrounded by familiar surroundings and family, with the hospice team enabling that possibility through coordinated, attentive care.

Not all the feedback centers solely on flawless excellence, however. A number of families acknowledge the most significant strengths - the compassion, competence, and reliability of individual caregivers - while also voicing critical concerns about larger systemic or organizational issues. One review classifies a for-profit hospice as a problematic model, arguing that corporate priorities and resource constraints can compromise patient-centered care, with references to limited supplies and medication titration driven by cost considerations. The sentiment is not about the frontline staff - many of whom are described as stellar - but about systemic practices that can erode trust and certainty. Another long, detailed account recounts expectations set in the hospital that did not translate into the at-home experience: promises about ongoing physical therapy, IV antibiotics, and certain medications were not fulfilled, despite active advocacy from family members. The nurses themselves are described as extraordinary and deeply capable, suggesting that the core clinical team remains highly skilled even when policy or administrative decisions fall short of families' expectations.

Taken together, these narratives reveal a landscape where the human touch often carries the day. When care is headed by engaged, compassionate staff - nurses like Maria and Pat, CNAs like Tabitha and Jeneatra, and a chaplain or traveling pastor when needed - families feel seen, supported, and less alone in their difficult journey. The strongest praise is reserved for the daily acts of kindness and the steady presence that helps families preserve dignity and peace at home. Still, the more critical voices serve as a reminder that the structure surrounding the care - the policies, the resource allocation, and the hospital-to-home transition process - can shape experiences in meaningful ways. In these stories, the people delivering care repeatedly prove their capacity to comfort, reassure, and support in ways that families will remember long after the last goodbye. The overarching takeaway is one of profound gratitude for those who bring light into some of the darkest days, even as families navigate the frustrations that systems can sometimes impose.

The Southpoint area of Jacksonville, Florida, offers a convenient and accessible location with various amenities nearby. With multiple physicians, pharmacies, and hospitals within a few miles, access to healthcare services is readily available. There are also several dining options ranging from casual eateries like Chick-Fil-A and Applebee's to more upscale establishments such as Dave & Buster's. For those looking for recreational activities, there are parks like Riverfront Park and Losco Regional Park where seniors can enjoy outdoor activities. Overall, the Southpoint area provides a mix of healthcare facilities, dining options, and recreational opportunities that could be appealing to seniors considering the area for living.

Physicians

• VA Outpatient Clinic - Southpoint (0.2 miles)
• North Florida OB/GYN-Paul Rebenack, MD (0.3 miles)
• Borland-Groover Clinic (0.5 miles)
• Hamoui Omar Dr First Coast Cardiovascular Institute Jacksonville (0.7 miles)
• Cancer Specialists Of North Florida (0.8 miles)
• Family Allergy & Asthma Consultants (1.9 miles)
• Wolchok Eye Associates, PA (2.3 miles)

Restaurants

• Dave & Buster's (0.9 miles)
• Applebee's (1 miles)
• Chick-Fil-A (1.2 miles)
• Chick-Fil-A (1.9 miles)
• McDonald's (1.9 miles)
• Island Wing Company (1.9 miles)
• Miller's Southside Ale House (2 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (2 miles)
• The Coffee Grinder (3.3 miles)
• Metro Diner (3.4 miles)
• The Local - San J (3.9 miles)
• Southern Grounds (5 miles)
• Starbucks (5.2 miles)

Pharmacies

• CVS Pharmacy (1.9 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)
• Winn-Dixie (2.5 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.3 miles)

Theaters

• Cinemark Tinseltown and XD (2.1 miles)

Hospitals

• Brooks Rehabilitation Hospital (2.4 miles)
• Baptist Primary Care (2.7 miles)

Places of Worship

• Holy Family Catholic School (3.4 miles)

Parks

• Riverfront Park (5.4 miles)
• Losco Regional Park (5.5 miles)
• Losco Park (5.6 miles)
• Huffman Boulevard Park (5.6 miles)