Grandview Rehabilitation And Healthcare Center

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  • Interior

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  • Decor

    A clean and minimalist hospital room featuring a bed, wooden nightstand, chair with cushion, and an indoor plant.

  • Building

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  • Bedroom

    A hospital patient room featuring a bed with a blue blanket.

  • Windows

    The Grandview building featuring its prominent entrance and signage.

  • Bathroom

    A simple restroom setup featuring a toilet and sink with pink tiled walls.

  • Hallway

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  • Healthcare

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  • Doors

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Grandview Rehabilitation And Healthcare Center

55 Grand Street, New Britain, CT 06052

For more information about senior living options: (844) 490-3973

3.7 from 100 reviews
5 stars
57
4 stars
8
3 stars
6
2 stars
1
1 stars
28

Skilled Nursing Facility

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    Overall Review of Grandview Rehabilitation And Healthcare Center

    Pros

    • pro The staff at Grandview are described as compassionate and attentive.
    • pro The receptionist is praised for being prompt, kind, and gracious, and the lobby is noted as clean.
    • pro Grandview is described as a family-oriented, loving, high-quality community with amazing staff.
    • pro The facility is portrayed as welcoming, with staff who reassure one another and provide excellent care.
    • pro The care staff are wonderful and dedicated employees.
    • pro One reviewer states that a grandmother had a pleasant stay and was very well taken care of.
    • pro Some reviewers express affection for Grandview, stating that they love the facility and that loved ones receive good care.

    Cons

    • pro The administration at Grandview Rehab is unorganized and unprofessional.
    • pro The nursing staff are overworked due to poor management.
    • pro The facility has ongoing safety protocol issues and has been under investigation for insurance practices.
    • pro Patients' rooms have mice roaming around, and the staff are rude to patients.
    • pro Agency staff are unwelcome, and on-site staff are frequently on their phones and not helpful.
    • pro There is no communication; questions go unanswered, and suspected neglect is covered up.
    • pro Residents are neglected and left in unhygienic conditions, with clothes missing and a persistent mouse problem.
    • pro Residents are left in their feces for hours with no supplies, raising concerns that the state should shut the facility down.
    • pro Medical billing practices are problematic, with large, unexpected charges and delayed notice about insurance coverage.
    • pro Admissions staff reportedly ghost families after requesting documents, causing discharge planning delays.

    Review

    Grandview Rehabilitation evokes a mix of strong praise and troubling concerns, with many reviews centering on a clash between the dedication of individual care staff and what reviewers describe as systemic issues at the administrative level. Several families highlight that the nurses and CNAs are wonderful, compassionate, and hardworking, and that the care staff often go above and beyond despite heavy workloads. Yet these same accounts repeatedly point to mismanagement, disorganization, and a pattern of communications that leave families frustrated and worried about the overall quality and safety of care being provided.

    A core thread across reviews is dissatisfaction with the facility's leadership and operational practices. Critics describe Grandview's administration as unorganized, unprofessional, and in need of new leadership to restore proper management. Specific grievances include the admissions process, Medicaid and insurance challenges, and a sense that essential issues are not being addressed promptly. One particularly pointed complaint centers on an admissions staff member named Shana, whose handling of bank documents for Medicaid led to what some reviewers call a "domino effect" that left families without a discharge plan and facing gaps in coverage. In several accounts, families report being ghosted or ignored after doing the work the facility requested, creating a sense of abandonment at critical moments.

    Safety, hygiene, and neglect are recurring themes. Numerous reviews allege ongoing safety protocol failures, with mentions of mice and even roaches in patient areas, unsanitary conditions, and rooms left in disarray. There are claims that falls are not properly reported, and that suspected neglect occurs in ways that undermine patient well-being. For example, some reviewers describe patients being left in soiled states for extended periods, and others report clothes going missing or rooms not being cleaned adequately. The combination of these factors contributes to a perception that while the staff are capable and caring, the environment and oversight may be falling short of acceptable standards.

    Communication with families and transparency about care plans also draws sharp critique. Several reviewers contrast the positive experiences of families who felt well-informed and supported by attentive staff with others who say there is no clear communication, or that questions about care and billing are answered inconsistently. One account recounts a family member calling repeatedly without a response, a situation that amplified distress during a critical transition in care. A separate set of comments describes billing missteps and delayed notifications about insurance complications, which only increased the anxiety surrounding a loved one's stay and discharge.

    Longstanding concerns about staffing pressure and morale surface alongside more tangible safety claims. Reviewers frequently note that staff are overworked and stretched across many patients, which can lead to delays in assistance and a sense of frustration among both care teams and families. Some accounts acknowledge the presence and contributions of agency staff, while others point out a lack of continuity when agency personnel are the primary caregivers or when staff appear distracted by personal phone use. Nevertheless, several reviewers emphasize that the core caregiving team - the nurses, aides, and cleaning staff - are dedicated and kind, and that their efforts deserve recognition amid the systemic problems described.

    Despite the heavy criticisms, there are a few positive, uplifting notes. A number of reviewers express gratitude for individual staff members who provided exceptional care, from attentive nurses to the receptionist who was described as prompt and gracious. Some families recount that their loved ones had a pleasant or reassuring experience, with remarks about clean facilities, friendly environments, and compassionate medical oversight. There is appreciation for close proximity to related facilities and the sense that Grandview can act as a supportive, welcoming community when functioning at its best. These moments of praise underscore the complexity of the facility's reputation: care can be excellent and deeply compassionate, but organizational and communication flaws can undermine even the most dedicated team.

    In sum, Grandview Rehabilitation emerges in these accounts as a facility with a strong core of compassionate staff and patient-centered care, offset by substantial concerns about administration, safety oversight, and communication. Families describe a pattern of overworked workers doing their best under challenging conditions, while also recounting repeated experiences of mismanaged admissions, billing disputes, hygiene problems, and inconsistent information that leave them anxious about patients' safety and well-being. The conflicting testimonials suggest that while some patients and families have meaningful, positive experiences, others face significant risk and stress due to systemic shortcomings that demand urgent attention and reform. If you're considering Grandview, the body of reviews urges thorough independent research and careful scrutiny of both the care staff and the facility's leadership, to ensure alignment with your loved one's needs and your family's expectations.

    Features

    Housing

    • 180 resident community capacity 180 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Bradley International (20 miles away) Bradley International (20 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Grandview Rehabilitation and Healthcare Center in New Britain, CT is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

    Our community features a beauty salon where residents can enjoy pampering and grooming services, while cable or satellite TV is available for entertainment options. Community-operated transportation makes it convenient for residents to explore the surrounding area, and a computer center provides access to technology for staying connected with loved ones.

    Residents can enjoy delicious meals in our spacious dining room, which offers restaurant-style dining. For those who prefer cooking their own meals, fully furnished kitchenettes are available. Housekeeping services ensure that each resident's living space remains clean and tidy.

    Grandview Rehabilitation and Healthcare Center also boasts several recreational spaces for leisure activities. A fitness room is available for exercise enthusiasts, while a gaming room provides opportunities for friendly competition. A small library offers a quiet space for reading and relaxation, while outdoor spaces provide tranquility and fresh air.

    We understand the importance of maintaining mental wellness, which is why we offer a mental wellness program to our residents. Additionally, our staff assists with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that each resident receives their prescribed medications on time.

    Transportation arrangements are made for non-medical needs as well as doctor's appointments, ensuring that residents have access to necessary services outside the community. Our wellness center provides opportunities for health check-ups and fitness programs.

    High-speed internet/Wi-Fi is available throughout the community, allowing residents to stay connected online.

    In terms of nearby amenities, Grandview Rehabilitation and Healthcare Center benefits from its proximity to cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, theaters, and hospitals. This allows residents easy access to various services and activities in the local area.

    At Grandview Rehabilitation and Healthcare Center in New Britain, CT, we strive to provide a comfortable and vibrant living environment where residents can thrive and enjoy their golden years.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (0.5 miles)
    • Walgreens (0.5 miles)
    • CVS Pharmacy (1.1 miles)
    • Walgreens (2.4 miles)
    • CVS Pharmacy (2.6 miles)
    • CVS Pharmacy (3 miles)
    • CVS Pharmacy (3.8 miles)

    Physicians

    • Grove Hill Medical Center (1 miles)
    • Vealechristopher, Macgilpin Douglas, Siracojohn, & Harveyrichard, Verrisimo Ana (3.8 miles)
    • Pinnacle Men's Health of Hartford (4.1 miles)
    • Lexington Cardiology Associates (4.1 miles)
    • Umashanker Devika MD - Tallwood Men's Health (4.4 miles)
    • Consulting Ophthalmologists (4.5 miles)
    • UConn Dowling North (4.9 miles)

    Hospitals

    • The Hospital of Central Connecticut Cancer Center (2.1 miles)
    • Newington Veterans Hospital (3.8 miles)
    • Hospital Of Central Connecticut At Bradley Memorial (6.6 miles)

    Transportation

    • Amtrak (2.1 miles)

    Cafes

    • Provision State Coffee (2.2 miles)
    • Starbucks (3 miles)
    • Starbucks (5 miles)
    • Starbucks (5.5 miles)
    • Starbucks (5.7 miles)
    • Aroma Joe's (6.5 miles)
    • Panera Bread (6.9 miles)

    Parks

    • Stanley Quarter Park (2.4 miles)
    • Mill Pond Park (3.6 miles)
    • Sage Park (4.3 miles)
    • Norton Park (4.7 miles)
    • Maxwell Park (5.1 miles)
    • Wolcott Park (5.3 miles)

    Restaurants

    • Whole Donut (2.8 miles)
    • Stew Leonard's (3 miles)
    • McDonald's (3 miles)
    • Plaza Azteca (3.2 miles)
    • J Timothy's Taverne (3.4 miles)
    • McDonald's (3.8 miles)
    • McDonald's (4 miles)

    Theaters

    • Picture Show at Berlin (3.2 miles)

    Frequently Asked Questions

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