66 Clinic Drive, New Britain, CT 06051
For more information about senior living options: (844) 490-3973
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The staff at Cassena Care are great, friendly, and respectful. They help patients on discharge day by arranging everything they need at home. The cleaning crew keeps everything very clean. Care has improved over time and the patient is happy. The facility is clean and well maintained. The staff are friendly and respectful. The place is clean, and the staff are helpful and friendly. The facility is great, and the staff are very friendly. The entire staff is amazing. Physical therapy is available on weekends. The nurses and APRN are on it. Many staff are bilingual in Spanish or Polish.
The director Michelle Reardon was very rude. Her response was unprofessional and inconsiderate. The way she talks to people should not be accepted. The receptionist who answered the phone talked too fast and was extremely rude. One staff member spoke to a patient in a horrible tone and even cursed. This is a place you don't send your loved one if you love them. The facility is not beautiful.This community is best suited for families that prioritize dependable day-to-day care in a practical, no-frills setting. The core value here is solid nursing attention delivered in a clean, manageable environment, where discharge planning and real-time caregiver support are actively prioritized. Residents benefit from attentive frontline staff, a capable nursing team, and a facility that remains consistently clean. The presence of bilingual staff further supports communication with diverse families. It is a pragmatic option for those who want reliable care coordination and a straightforward, workhorse facility rather than a glossy, resort-like campus.
Those who should consider alternatives are families chasing a consistently polished administrative experience, or those who place a premium on aesthetics and highly refined dining or social programming. Several reviews flag interpersonal friction at the administrative level and with some front-desk interactions, suggesting that the leadership tone and front-line communications can be uneven. If a seamless, uniformly courteous first impression from leadership and a consistently upbeat public demeanor are non-negotiable, a different community may be a better fit. In short, this is not the place for buyers seeking a pristine image above function.
The strongest pro-file lies in the care spine: friendly, respectful staff who are capable and attentive, a facility that is clean, and nurses and an APRN who respond promptly to medical needs. Families repeatedly credit the nursing team for competence and compassion, and several accounts highlight effective discharge support and robust daytime and nighttime care throughout the week. Physical therapy is available, including weekends, which matters for transitional rehabilitation. The blend of dedicated caregiving and practical operations - coupled with a clean environment - creates a dependable baseline that can offset a less cohesive executive experience. The presence of bilingual staff also enhances communication for non-English-speaking family members.
But the cons surface clearly enough to demand caution and proactive management. A number of reviews accuse leadership and reception staff of rudeness or blunt communication, and at least one instance describes unprofessional behavior by a supervisor. The building itself is older and not particularly glamorous, which may disappoint families who equate care quality with campus aesthetics. These factors can color the overall experience, especially during stressful transitions or when questions arise about care plans. The risk, then, is a variable guest experience: excellent care on one shift or week, and frustration on another due to administrative tone or inconsistent communication.
To offset these drawbacks, families should enter with explicit expectations and a plan for ongoing communication. Request a concrete point of contact in nursing leadership, insist on a written care plan and regular updates, and arrange a sit-down with the director or nurse manager to align on goals. Tour the facility with questions about therapy schedules, staffing ratios, and daily routines; speak with current residents or family members to gauge consistency in the resident experience. Leverage the multilingual strengths of the staff to ensure clarity, and set a check-in cadence to monitor responsiveness to concerns.
In the end, Cassena Care at New Britain offers a workable, dependable environment for seniors who need steady care, clean surroundings, and competent nursing, with the caveat that leadership communication can be uneven. For families where an elevated administrative experience and consistently polished interactions are essential, weighing alternatives with stronger front-office consistency is wise. If choosing Cassena Care, go in with a proactive communication plan, clear care expectations, and a strategy to verify ongoing responsiveness; the care backbone can be exactly what is needed, provided the administrative edge is managed effectively.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Cassena Care At New Britain is an assisted living community located in New Britain, CT. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
For our residents' convenience and enjoyment, we provide a beauty salon where they can get pampered, as well as cable or satellite TV in their fully furnished apartments. Community-operated transportation is available to help residents with their daily errands or appointments. We also have a computer center for those who want to stay connected and a small library for reading enthusiasts.
Mealtimes are a highlight at Cassena Care At New Britain, with restaurant-style dining provided in our dining room. Special dietary restrictions are accommodated to ensure that each resident's needs are met. Our kitchenettes in the apartments allow for light meal preparation if desired.
We understand the importance of staying active, so we offer a fitness room and wellness center for exercise and maintaining physical health. There is also a gaming room for leisure activities and outdoor space for enjoying fresh air and nature.
Our care services include 24-hour call systems and supervision to ensure the safety of our residents. Assistance with daily activities such as bathing, dressing, and transfers is provided by our dedicated staff members. Medication management is also offered to ensure that medications are taken properly.
At Cassena Care At New Britain, we value social engagement and offer various activities for our residents to enjoy. Concierge services are available to assist with planning day trips or coordinating resident-run activities. Scheduled daily activities keep our residents entertained and engaged.
The location of our community is ideal, with several nearby amenities including cafes, parks, pharmacies, restaurants, theaters, hospitals, and transportation options. This allows easy access to necessary services or entertainment opportunities.
Cassena Care At New Britain provides a comfortable and supportive environment for seniors needing assistance with daily activities. With extensive amenities, care services, delicious meals, and engaging activities, we strive to make each resident's stay enjoyable and fulfilling.
Cassena Care At New Britain is located at 66 Clinic Drive, New Britain, CT 06051 in Hartford County, Connecticut
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