Park Hill Manor

Pros

• They take very good care of her.
• The place is very clean.
• It is a great place.
• It is a very nice facility with excellent staff working there.
• The staff focus on quality of care and treat residents as individuals.
• It is a little gem in the heart of New Britain with beautiful land, 175 acres, and a small family feel.
• It is full of hardworking people with good intentions and good hearts.
• It has a lot of potential to be even better.

Cons

• The facility is absolutely horrible and should not be used for a loved one.
• The state should shut them down immediately.
• The scheduler and management are terrible.
• A healthcare professional warns that families should not bring their loved ones there.
• The aides neglected, mistreated, and refused to provide the necessary care.
• Residents are forced to wear Depends for staff convenience instead of being helped to use a bedpan or commode.
• The staff ignore residents' calls for help, sometimes turning off their bells and delaying basic needs like water.
• There is no cleaning, no teamwork, and outside workers are treated nastily; residents end up doing the hard work.

Review

The reviews paint a strikingly mixed picture of the place in New Britain, Connecticut. Some families speak with relief and appreciation, saying their loved ones have received attentive, clean, and satisfactory care. One reviewer notes that their mother is thriving there, emphasizes that there are no issues with her treatment, and calls the facility clean and well cared-for. Another person adds a simple, positive verdict: it's a great place. In contrast, other voices come through loud and clear with warnings and distress, describing a facility that falls far short of expectations and basic caregiving standards. The range of opinions suggests significant variability in experiences, depending on who you talk to and perhaps when.

On the brighter side, a few reviewers highlight a careful, respectful approach to residents. One account praises "a very nice facility with excellent staff," stating the focus is on quality of care and treating residents as individuals. This perspective stresses a short-term stay for a spouse but expresses overall satisfaction and gratitude for what they found there. Another positive review describes the place as "a little gem in the heart of New Britain," with expansive grounds, a family feel, hardworking staff, and good-hearted intentions. That narrative emphasizes potential and a sense of community, hinting at a facility that could offer even more with time and continued effort.

But the other end of the spectrum is forcefully negative and urgent. A recurring refrain is that the care and management are severely lacking, with phrases like "HORRIBLE" and "Absolutely HORRIBLE" used to describe the experience. Some reviewers directly warn families not to place their loved ones there, arguing that staff mistreatment, neglect, and poor communication are not acceptable. Specific grievances include staff talking rudely to residents, turning off a patient's bell without responding, and delaying or refusing basic needs like water for hours. One harrowing detail recounts a patient who waited three hours for a nurse to provide water. Another reviewer alleges inappropriate use of incontinence products instead of helping residents use bedpans or a commode, painting a picture of basic dignity and comfort being overlooked.

Several accounts focus on what they see as systemic failures in scheduling, supervision, and leadership. The phrase "HORRIBLE SCHEDULER" paired with "HORRIBLE MANAGEMENT" underscores a perception that the facility's administrative structure is out of sync with residents' day-to-day needs. A healthcare professional with decades of experience, including nursing home administration, goes so far as to say the staff treated a patient poorly, describing neglected care, rude behavior, and a lack of timely attention to bedside needs. The professional perspective adds weight to the concern that residents aren't receiving consistent, compassionate care, with bells going unanswered and essential tasks going undone.

There are also more troubling anecdotes about staffing dynamics. One reviewer, who identifies as a healthcare worker, mentions a specific employee described as a short, four-foot-t tall CNA who supposedly runs the building, with claims of "double briefing residents" and dressing residents who get up at night. Another account notes that residents are changed at 7 pm and that the last rounds don't occur until the night shift arrives, suggesting irregular routines and potential gaps in monitoring and safety. A reviewer from out of state confirms the negative impression, sharing that this was a bad experience and that they would "not recommend this nursing home." Taken together, these remarks suggest concerns about consistency, supervision, and the quality of daily care routines.

Amid the strong warnings, a contrasting thread remains: a belief that the facility has potential, a degree of genuine care, and moments of positive interaction. A few reviewers speak of "good intentions," fellow workers who are hardworking, and a sense of longevity among staff. The description of the campus itself - highlighting its acreage, home-like atmosphere, and the feeling of a small, family-run environment - contributes to this more hopeful narrative. It's a reminder that complex, real-world environments like this one can host both commendable acts of care and systemic issues that dampen overall satisfaction.

In the end, readers are left with a nuanced, if polarized, impression. For some families, the place represents a well-run, clean, and supportive environment where their loved ones can thrive, especially in the context of a shorter stay or a well-matched staff. For others, the experience is remembered as a troubling chapter marked by neglect, delayed responses, and questionable management choices that have real, emotionally charged consequences for residents and their families. The strong language and vivid details in the negative reviews underscore the seriousness with which some families view the care provided, while the positive notes remind readers that, under the right circumstances, care can be attentive and compassionate. The overall takeaway is one of cautious consideration: this facility has the potential to be very good, but substantial improvements in staffing, communication, and daily care practices appear necessary to ensure consistently high-quality service for all residents.

This part of New Britain, Connecticut offers convenient access to essential services such as pharmacies, physicians, and hospitals within a few miles radius. With multiple CVS and Walgreens locations nearby, seniors can easily access their medication needs. The area also has a variety of healthcare providers including Grove Hill Medical Center and Pinnacle Men's Health of Hartford for comprehensive medical care. For transportation, Amtrak is available at a short distance. In terms of recreational activities, there are several parks like Stanley Quarter Park and Norton Park to enjoy outdoor activities. Additionally, there are plenty of dining options ranging from fast food chains like McDonald's to sit-down restaurants like J Timothy's Taverne for varied culinary experiences. Overall, this area provides a blend of convenience, healthcare options, recreational facilities, and dining choices for seniors looking for a comfortable living environment in New Britain.

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (1 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.4 miles)

Physicians

• Grove Hill Medical Center (1.1 miles)
• Pinnacle Men's Health of Hartford (4.1 miles)
• Vealechristopher, Macgilpin Douglas, Siracojohn, & Harveyrichard, Verrisimo Ana (4.2 miles)
• Umashanker Devika MD - Tallwood Men's Health (4.3 miles)
• Consulting Ophthalmologists (4.4 miles)
• Lexington Cardiology Associates (4.4 miles)
• UConn Dowling North (4.9 miles)

Hospitals

• The Hospital of Central Connecticut Cancer Center (1.6 miles)
• Newington Veterans Hospital (4.1 miles)
• Hospital Of Central Connecticut At Bradley Memorial (6.3 miles)

Transportation

• Amtrak (2.4 miles)

Cafes

• Provision State Coffee (2.5 miles)
• Starbucks (3.5 miles)
• Starbucks (4.5 miles)
• Starbucks (5.9 miles)
• Aroma Joe's (6.1 miles)
• Starbucks (6.1 miles)
• Starbucks (6.9 miles)

Parks

• Stanley Quarter Park (2.5 miles)
• Mill Pond Park (4 miles)
• Norton Park (4.2 miles)
• Sage Park (4.6 miles)
• Wolcott Park (5.6 miles)
• Maxwell Park (5.6 miles)

Restaurants

• McDonald's (2.6 miles)
• J Timothy's Taverne (2.9 miles)
• Whole Donut (3.1 miles)
• Stew Leonard's (3.4 miles)
• McDonald's (3.5 miles)
• Plaza Azteca (3.7 miles)
• McDonald's (4 miles)

Theaters

• Picture Show at Berlin (3.5 miles)