Springs Road Living Ctr

Pros

• The staff at Springs Road Healthcare are praised for providing wonderful care and support to patients and their families.
• Nurse Lea is recognized for going above and beyond her regular duties.
• Anaeidi and Maddison are praised for teamwork and for making visitors feel welcome.
• Nurse Michael is described as a wonderful caretaker.
• The facility's staff listen to patients' concerns and address issues effectively.
• Jaybee and Michael are credited with keeping patients motivated, and Ron provides a calming bedside manner.
• Cookie motivates patients to smile and be happy, and Evelyn inspires independence.
• Lauren at the front desk is friendly and never rushed.
• Debbie Cole and her staff are described as exceptional, with Debbie Cole referred to as an angel.
• Monique and the physical therapy team are well informed and provide excellent help, with staff keeping families apprised.
• Raquel reliably follows up on medical questions and keeps the family informed.

Cons

• The reviewer described the facility as the worst place to send loved ones and said it should be shut down immediately, with plans to contact the Ombudsman.
• They claimed the nurses "clearly don't know what they are doing" and called them a joke.
• They alleged staff did not care when a patient had severe diarrhea and developed a bed sore, resulting in hospitalization.
• They stated they pulled their dad out of the facility due to neglect, and he ended up back in the hospital.
• They claimed there was malpractice, including medications harmful to the liver, aggressive nurses who yell, no case manager, and staff learning procedures from YouTube.
• They asserted staff tried to discharge a wife who couldn't keep up with physical therapy, and that her condition worsened, leading to death.

Review

Families and patients at Springs Road Healthcare share a broad spectrum of experiences, from heartfelt gratitude for compassionate, attentive care to grave concerns about safety and quality. Across multiple voices, the staff are celebrated for their dedication, teamwork, and personal connections that make a real difference in daily life for both patients and their loved ones. Several names recur as pillars of care: Shamari McLain, Jennifer Miguel, Monique, Debbie (CNA), Wella, and a range of other evening and daytime staff, including the director of nursing, the staff scheduler Tiffany, Rachel, Margarita, and more. The recurring message is that when staff show up with consistency, warmth, and competence, families feel seen, heard, and supported.

One thread of praise centers on the care given to a husband whose family values the encouragement and steady presence of the care team. Among the highlights are the dedicated efforts of J.D., the patient's physical therapist, whose encouragement is repeatedly cited as a motivator for progress. The family also notes the importance of Lea, a nurse who routinely goes above and beyond her regular duties, and who has become a reassuring daily presence for the patient. There is a strong sense that this combination of therapy, nursing, and supportive staff creates an atmosphere where patients feel cared for not just in their medical needs but in their emotional well-being as well. The appreciation for a well-coordinated team - often described as a unit that works together to keep patients engaged and hopeful - permeates several accounts.

Another pair of testimonials focuses on a mother named Annabelle Tapia, who has been at the facility for more than six months. The improvement in her condition is described as dramatic, and the family singles out nurse Lea for consistently going above and beyond. They report that Annabelle looks forward to seeing Lea each day and regards her as a member of the family, underscoring how personal connections can profoundly affect a patient's experience in rehabilitation and recovery settings. The sense of a supportive, family-like environment is reinforced by mentions of Anaeidi and Maddison (noted for being part of a team that people feel welcomes them) and by the sense that "Team A" is a steady, positive force in the facility's operation. The overall tone here is one of trust in the care team's cohesion and reliability.

There are additional stories of praise for therapy teams, social workers, and front-desk staff that help keep families apprised and involved. A family expresses gratitude for Monique and the physical therapy team, as well as the bedside manner and information flow provided by Jennifer (the social worker) and Tiffany. They emphasize that timely communication about therapies and next steps helps family members feel informed and connected, which is especially important for anyone navigating the transition from hospital to rehabilitation and back home. Other staff members - RRachel, Margarita, and Lauren at the front desk - are cited as providing welcoming, unhurried interactions that help visitors feel comfortable and respected rather than rushed. The sense across these accounts is that when staff are accessible and communicative, families experience less anxiety and more confidence in the care plan.

Yet the same collection of testimonies does not shy away from reporting serious negative experiences. One reviewer describes Springs Road Healthcare as the worst place to entrust a loved one, accusing it of neglect and labeling the nursing staff "a joke." They recount a dire sequence in which their father experienced severe diarrhea and bed sores, ultimately leading to the family pulling him out of the facility and him requiring readmission to a hospital. The reviewer claims that there was a lack of care and concern from nurses, a charge that underscores the fear and distress such experiences generate for families trying to advocate for their loved ones. This perspective calls into question the facility's ability to maintain consistent, high-quality care and safety standards, and it is presented as a stark counterpoint to the more positive experiences described by other families.

Other testimonials present a mixed picture, highlighting positive interactions alongside painful losses. One reviewer recounts spending time in activities, feeling supported by cooks, CNAs, and therapy staff, and appreciating the sensitivity of staff like Cookie and Shirley. In a separate, tragic account, a family notes that attempts to place their wife back into home care while she was ill with lung cancer ultimately led to her passing after she was admitted to a hospital - an outcome they describe as being worsened by the care they felt she received, or could not receive, at the facility. They mention that Monique and the physical therapy team were informed and helpful, and that staff kept them apprised of therapies and next steps. The consistency of the negative account here contrasts with the more positive experiences elsewhere, illustrating how care experiences can diverge widely even within the same facility.

The collection also includes praise for specific staff members who bring warmth and competence to their roles. Debbie Cole and her team are described as exemplary, with Debbie singled out as an "angel" whose bedside manner and caring presence leave a lasting impression. Other individuals - Edger with dietary considerations and cookies, Lauren at the front desk, and Raquel for medical questions - are remembered for making patients feel respected, heard, and supported in practical, day-to-day ways. The throughline in these messages is that a patient's daily experience hinges on consistent, compassionate interactions, reliable information, and a sense that someone is genuinely looking out for their well-being.

Taken together, these notes present a facility that is capable of extraordinary care and equally capable of serious shortcomings. The many voices celebrate staff dedication, teamwork, and the ability to form meaningful connections with patients and families. At the same time, they raise critical concerns about safety, wound care, medication management, and the overall quality of care when trust and communication falter. For Springs Road Healthcare, the challenge is to translate the best aspects - the accessibility of staff, the warmth of caregivers, and the effectiveness of therapy - into consistently safe, high-quality outcomes for every patient, while maintaining the empathy and responsiveness that families value so deeply. The spectrum of experiences serves as a clear reminder that compassionate care must be matched by diligent oversight, rigorous clinical practices, and ongoing accountability to ensure that all patients receive the respect, protection, and excellent care they deserve.

This part of Vallejo, California, offers a convenient and diverse range of amenities for seniors considering the area for living. With several reputable physicians and pharmacies located within a short distance, accessing medical care and prescriptions is easily achievable. The proximity of parks provides opportunities for outdoor activities and enjoying nature. Additionally, a variety of dining options are available nearby for those looking to explore new culinary experiences. The presence of hospitals in the area ensures access to quality healthcare services when needed. Places of worship offer spiritual nourishment and community connections, while transportation hubs like Martinez Station and Napa Jet Center provide convenience for travel needs. Overall, this part of Vallejo offers a well-rounded environment that caters to the various needs and interests of seniors seeking a comfortable and convenient living situation.

Physicians

• North Bay Pediatrics (0.3 miles)
• Redwood Eye Center (1.2 miles)
• Gregory M. Coe, MD (2 miles)
• North Bay Orthopaedic Associates (2 miles)
• Vallejo Foot & Ankle Clinic (2.3 miles)
• North Bay Pediatrics (2.5 miles)
• Solano Primary Care (2.6 miles)

Pharmacies

• Rite Aid (0.4 miles)
• Walgreens (1.8 miles)
• Walmart Pharmacy (2.2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (4.3 miles)
• Rite Aid (5.2 miles)

Parks

• Hanns Park (1.1 miles)
• Hiddenbrooke Park (3.7 miles)
• Southampton Park (4.2 miles)
• Waterfront Park (7.6 miles)
• Wildcat Canyon Regional Park (11.9 miles)
• Shurtleff Park (12.4 miles)
• Arlington Park (13.1 miles)

Restaurants

• Denny's (1.3 miles)
• In-N-Out Burger (1.3 miles)
• Century Theaters 14 (1.8 miles)
• Chick-Fil-A (2.2 miles)
• Dead Fish (3.5 miles)
• Sonic Drive-In (5.5 miles)
• McDonald's (7.2 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (8.1 miles)
• Starbucks (8.7 miles)
• Starbucks (9.5 miles)
• Valley Cafe (11.1 miles)
• Starbucks (11.4 miles)
• Journey Coffee (11.8 miles)

Hospitals

• Sutter Solano Medical Center (1.9 miles)
• Kaiser Permanente Vallejo Medical Center (1.9 miles)
• Sutter Regional Medical Center (1.9 miles)
• Sutter Health (9.2 miles)
• NorthBay Healthcare Foundation (9.7 miles)
• Sutter Fairfield Medical Campus (11.8 miles)
• Sutter Regional Medical Foundation (11.8 miles)

Places of Worship

• Trinity Faith Baptist Church (5.3 miles)
• St Patrick's Youth Ministry (5.7 miles)
• Bridge Ministry (10.5 miles)
• Unitarian Universalist Church of Berkeley (13.4 miles)

Transportation

• Martinez Station (MTZ) (7.6 miles)
• Napa Jet Center (8.1 miles)
• North Concord/Martinez BART Station (13 miles)
• Fairfield Transportation Center (13 miles)

Theaters

• Century Theatres (10 miles)
• Solano Drive In (11.9 miles)