13956 San Pablo Avenue, San Pablo, CA 94806
For more information about senior living options: (844) 490-3973
The facility's physical atmosphere is open and clean. Staff members are constantly present and willing to help residents. The food is decent. The facility offers WiFi and residents can use their devices. Group sessions are recommended. The staff are awesome. Jet and the maintenance team have transformed the facility's appearance. There has been significant improvement to the building and property.
The facility is accused of criminal negligence for not notifying the family or social services when a resident went missing. It failed to respond to safety concerns and did not return calls regarding safety. It is located in a high drug-use area, compromising resident safety. A resident's sister was exposed to hard illicit drugs, beaten by a violent roommate, and negligently dropped at a hospital without supervision, taking three days to locate her. The owners are described as caring only about monthly net positives and not about the clients. Several clients have gone missing and later come up dead. Two residents died due to neglect by a med tech or mental health worker. Medications are frequently missing and med passes are falsified. Staff allegedly work under the influence and share marijuana with clients.The collection of accounts paints a facility that is as controversial as it is capable of offering care, with experiences that run the gamut from praise to alarm. On one hand, several reviewers describe an environment that feels open, clean, and supportive. They note a physical atmosphere that is inviting and well maintained, with staff who are frequently present and willing to help. Food is described as decent, and there is access to cigarettes and WiFi, allowing residents to use their devices. Some reviewers also point out that group sessions aren't mandatory but are recommended, suggesting a structured approach to care that some families appreciate. In addition, a maintenance team, especially a person named Jet, is credited with turning around the facility's look, signaling improvements in the building and grounds over time.
On the other hand, a substantial set of reviews raise serious safety and governance concerns that border on urgent red flags. One alarmingly blunt claim asserts "unprofessional facilities" and "criminal negligence," recounting that a sibling went missing and that the facility did not notify family or social services. This sentiment is echoed across several accounts that describe residents or visitors escaping at night and a pattern of poor responses to safety concerns, such as a failure to return calls about safety or addressing threats in what is described as a high drug-use area. These narratives emphasize a perceived lack of accountability and communication, suggesting that family members and support services were not kept adequately informed when safety issues arose.
Interwoven with these broader safety concerns are deeply personal, traumatic experiences that many readers would find harrowing. One account details a daughter who moved to the facility in February 2022 and was missing by mid-March 2022, with the reviewer naming Jessica Ramos and noting that calls about safety were not answered. The story evolves with a claim that she was found and is in a safe place now, yet the episode is described in terms that imply ongoing fear and instability related to the institution. Another account expands on a different family's experience, describing a sister with mental and intellectual disabilities who had a markedly negative tenure - describing exposure to hard illicit drugs, violence from a violent roommate, and negligent medical handoffs that required days to locate her again. Those experiences are presented as compelling warnings about the risks of neglect and unsafe conditions within the facility.
Adding to the severity of the concerns are allegations about the facility's internal culture and practices. One reviewer portrays owners as prioritizing financial performance over patient welfare, suggesting that the administration only cares about being net positive for the month. The claim extends to a broader indictment: several clients have reportedly gone missing and later died, with two specific deaths attributed to neglect by medical staff or mental health workers. Other serious accusations include staff allowing residents to work while under the influence, the presence of alcohol, and reports of employees sharing marijuana with clients. There are also allegations that medicines go missing for weeks, that med passes are falsified, and that residents are not consistently receiving their prescribed medications. One reviewer concludes with a stark warning: "I would never send anyone to live here."
Taken together, these diverse reviews sketch a facility that inspires strong, conflicting emotions among families and supporters. Some express genuine appreciation for the visible care, open atmosphere, and the dedication of staff and maintenance personnel who have visibly improved the facility's appearance. Others register grave concerns about safety, neglect, and the ability of the facility to protect its most vulnerable residents. The juxtaposition of praise and denunciation creates a picture in which the facility's value seems to depend heavily on the specific experiences of individuals and which staff interactions or supervisory lapses happened to shape those moments in time.
What emerges from the narratives is not a single, uniform verdict but a mosaic of lived experiences that differ dramatically from one account to the next. Positive recollections highlight cleanliness, accessibility, supportive staff, and meaningful improvements in the building's environment, while negative narratives focus on missing persons, dangerous lapses in safety, alleged drug availability, inconsistent medication management, and concerns about governance and accountability. For families weighing options for care - especially in those sensitive contexts involving loved ones with disabilities or mental health needs - these reviews underscore the importance of thorough due diligence, asking pointed questions about safety protocols, communication with families, medication administration, and the facility's approach to risk and accountability.
22 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Metropolitan Oakland International (18 miles away) San Francisco International (24 miles away)
Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.A&A Health Services in San Pablo, CA is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides a comfortable and fully furnished living environment with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, a small library, and outdoor spaces to relax and enjoy nature.
Residents can enjoy delicious meals served in a restaurant-style dining room, with special dietary restrictions accommodated. Housekeeping services ensure that the community is always clean and well-maintained. Move-in coordination and transportation arrangements (non-medical) are provided to make the transition to the community easier for residents.
When it comes to care services, A&A Health Services ensures round-the-clock supervision with a 24-hour call system in place. Assistance is offered with activities of daily living such as bathing, dressing, and transfers, ensuring that residents receive the support they need. Medication management is also provided to ensure that residents take their medications safely and on time.
The community places importance on mental wellness by offering a mental wellness program designed to promote emotional well-being among its residents. Additionally, diabetes diets are accommodated for those who require it.
A&A Health Services is conveniently located near various amenities in the San Pablo area. Cafes, parks, pharmacies, restaurants, places of worship, theaters, physicians' offices, and hospitals are all within easy reach of the community. This allows residents to explore their surroundings and access necessary services conveniently.
Overall, A&A Health Services provides a caring environment where residents can receive personalized assistance while enjoying various amenities and nearby attractions.
A&A Health Services is located at 13956 San Pablo Avenue, San Pablo, CA 94806 in Contra Costa County, California
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