Information last verified:
13956 San Pablo Avenue, San Pablo, CA 94806
For more information about senior living options: (844) 490-3973
The physical atmosphere is open and clean. There is staff constantly present and willing to help residents. The food is decent. The facility offers WiFi so residents can use their devices. The staff are awesome, and the facility is a great place for loved ones. Jet and the maintenance team have turned the facility around, bringing significant improvements to the building and property.
The facility is unprofessional, and when his brother went missing, the staff did not notify family or social services, which constitutes criminal negligence. The facility has safety issues: residents have sneaked out at night, it does not return calls regarding safety, and it sits in a high drug-use area. The facility failed to keep his daughter safe; she went missing and has not returned. The facility allowed severe harm to a mentally/intellectually disabled sister, including access to hard illicit drugs, a violent roommate, and negligent hospital handoffs, taking three days to locate her again. The ownership and staff show neglect and potential exploitation: several clients have gone missing and later died, medications are often missing or med passes are faked, and staff tolerate drug and alcohol use by clients.A&A Health Services in San Pablo is best suited for families that prioritize on-site presence and visible staff engagement, even if safety concerns exist. The facility presents an open, clean physical environment and has demonstrated maintenance and upgrading efforts under Jet and the maintenance team. Food is described as decent, and residents appear to have access to Wi‑Fi and devices. Groups are optional but encouraged, signaling a flexible social environment rather than rigid programming. This combination can work for residents who value day-to-day attentiveness and a well-kept setting over highly structured safety systems or perfect clinical oversight. In short, it rewards families seeking transparency in staffing and a current, tidy facility more than those who demand ironclad safety guarantees.
Who should consider alternatives: Families with residents requiring strong security, predictable routines, and unwavering medication supervision should look elsewhere. Several reviewers raise severe safety concerns: residents going missing, delayed or missing medications, and alleged neglect by staff. The setting is described as in a high drug-use area with reports of violence among roommates, and some calls about safety were not returned. These red flags imply risks that may overwhelm any positives in atmosphere or upgrades, especially for adults with dementia, behavioral issues, or high dependence on medications. Prospective families should treat this as a facility with significant safety liabilities and should compare it to peers with verifiable safety records and regulated medication protocols.
Pros that consistently surface include a steady staff presence, willingness to help, and an atmosphere of openness and cleanliness. The building’s look has improved notably under Jet and the maintenance team, and residents can access basic amenities such as Wi‑Fi and devices. The food is described as decent, and the social environment is flexible, with non-mandatory groups that still get some encouragement to participate. These attributes can translate into better day-to-day quality of life for residents who are relatively stable and don’t require intensive supervision, and for families who value transparent, visible staffing. However, none of these positives resolves the most critical gaps in safety, supervision, and medical oversight that multiple reviewers repeatedly cited.
On the cost side, the most troubling concerns cluster around safety and medical management. Reports describe missing residents and delayed attempts to notify families or social services, with several accounts labeling this negligence as criminal in nature. Claims of medication mis management, med passes being faked and medicines reportedly missing for weeks, have been repeatedly raised, alongside allegations of staff operating under the influence and even sharing substances with clients. Violent roommate incidents and inadequate supervision when appointments or medical needs arise further compound the risk profile. Taken together, these issues point to a facility where safety vulnerabilities are not merely possible but recurrent, undermining the basic expectation of a secure, well-supervised living environment.
Do the apparent strengths offset the heavy liabilities? In practical terms, the everyday benefits, cleanliness, available staff, and a modestly improved facility, cannot compensate for ongoing safety lapses and medication mismanagement. The presence of improvements and the willingness of staff to engage are meaningful, but they do not erase the risk of a resident going missing, experiencing harm, or slipping through gaps in medical oversight. For families with a resident who is particularly vulnerable, the balance tips toward seeking a community with a proven track record in safety, regulatory compliance, and transparent, accountable care. In other words, the positives are not enough to neutralize the core hazards described by reviewers.
Recommendations for families evaluating this community are concrete. Request the most recent state licensing inspections and any corrective action plans, and speak with multiple staffers about safety protocols, medication administration, and incident reporting. Insist on a detailed, resident-specific care plan, including how medications are tracked, how missing-persons procedures are executed, and how ongoing behavioral or psychiatric needs are supervised. Consider touring alternatives with stronger safety metrics and regulatory records, and weigh facilities with dedicated security protocols, stricter medication-pass controls, and better documented incident responses. For those who remain, set up rigorous oversight, regular family communication, and a clear escalation path to licensing authorities or ombudsmen if concerns recur.
22 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Metropolitan Oakland International (18 miles away) San Francisco International (24 miles away)
Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.A&A Health Services in San Pablo, CA is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides a comfortable and fully furnished living environment with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, a small library, and outdoor spaces to relax and enjoy nature.
Residents can enjoy delicious meals served in a restaurant-style dining room, with special dietary restrictions accommodated. Housekeeping services ensure that the community is always clean and well-maintained. Move-in coordination and transportation arrangements (non-medical) are provided to make the transition to the community easier for residents.
When it comes to care services, A&A Health Services ensures round-the-clock supervision with a 24-hour call system in place. Assistance is offered with activities of daily living such as bathing, dressing, and transfers, ensuring that residents receive the support they need. Medication management is also provided to ensure that residents take their medications safely and on time.
The community places importance on mental wellness by offering a mental wellness program designed to promote emotional well-being among its residents. Additionally, diabetes diets are accommodated for those who require it.
A&A Health Services is conveniently located near various amenities in the San Pablo area. Cafes, parks, pharmacies, restaurants, places of worship, theaters, physicians' offices, and hospitals are all within easy reach of the community. This allows residents to explore their surroundings and access necessary services conveniently.
Overall, A&A Health Services provides a caring environment where residents can receive personalized assistance while enjoying various amenities and nearby attractions.
A&A Health Services is located at 13956 San Pablo Avenue, San Pablo, CA 94806 in Contra Costa County, California
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