Vale Healthcare Center
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13484 San Pablo Avenue, San Pablo, CA 94806
For more information about senior living options: (844) 490-3973
New leadership across all departments and the food is much better at Vale Health Care Center. Vale Health Care Center's CNAs, nurses, and LVNs are wonderful. The staff at Vale Health Care Center were very pleasant and professional. Calvin Bershell praises Vale Health Care Center's staff. Vale's staff were helpful with patients' diets.
The facility is claimed to have nearly killed a patient, leaving them with a broken hip and prompting calls for it to be closed. It is described as uncaring toward patients, with CNAs and nurses criticized as terrible and social workers as unresponsive. The food is labeled appalling, with reports of suspicious meat, strong smells, and consistently poor quality. The center is said to be severely understaffed and poorly managed, with delays in care and poor communication from staff. Belongings are reportedly lost (clothes, a walker, glasses) and grievances are not resolved. There are claims of unprofessional behavior by individual staff members, including a rude nurse mentioned by reviewers. Families warn others not to send their elders there due to perceived harm and neglect.A steady thread running through the collected statements is a deep concern for patient safety and quality of care at Vale Health Care Center. Families describe a persistent sense that elderly and sick residents are not always protected or treated with the vigilance their conditions require. In several accounts, loved ones arrived for routine rehabilitation or medical support and left with serious new problems or worsened health. One reviewer recounted that a family member's physical therapy was so limited or delayed that it contributed to a deterioration in condition, with accusations that the center did not mobilize therapies or respond promptly to urgent needs. Another account claimed that a patient who had a stroke required timely rehabilitation but faced obstructions or neglect in getting appropriate care, prompting ongoing family intervention to secure attention and treatment. These narratives collectively create an impression of a facility where medical follow-through can feel inconsistent and sometimes insufficient.
Food and nutrition appear as another focal point of dissatisfaction, though not uniformly negative. Some reviews describe meals as grossly unappetizing and poorly prepared, with vivid anecdotes about suspicious meat, strong smells, or meals that seemed tailored to discourage adequate nourishment. A recurring complaint is that the quality of food undermines recovery and daily comfort, including remarks about low-quality milk or other basic provisions. Yet there are also mentions that, after leadership changes and new leadership across departments, the food improved in some units. The tension between these mixed experiences underscores how much the dining experience - an everyday, constant aspect of long-term stays - shapes overall impressions of the facility.
Staff conduct and professionalism emerge as a source of both strong praise and sharp critique. Several reviewers acknowledge that CNAs and nurses can be wonderful, responsive, and supportive, and that some staff members were described as very helpful with diet and therapy. At the same time, a substantial portion of the feedback paints a different picture: under-staffing, slow or unreturned communication from social workers, and perceptions of disengagement or indifference from various team members. Individual anecdotes mention rude behavior from specific nurses and staff who appeared unprofessional, while others praise the kindness and competence of particular personnel. A few comments refer to broader issues of leadership turnover and department-wide changes, suggesting that while there can be standout caregivers, the overall consistency and cohesion of the care team has varied over time.
Another major theme centers on administration, communication, and accountability. Several reviews report that social workers fail to return calls or emails, that important resources do not get communicated, and that families feel left to advocate loudly for basic services or information. Grievances sometimes seem to fade without resolution, and some families describe a sense of having to police the facility to ensure basic needs - like retrieving items, scheduling visits, or arranging medical tasks - are met. The sense of bureaucratic friction is reinforced by stories of lost belongings (clothing, a walker, a footrest, glasses) and disorganized laundry processes, which only amplify fears about the facility's ability to safeguard residents' personal property and dignity.
The reviews also reveal tensions around privacy, autonomy, and the daily lived experience of residents. Several parents and spouses recount the struggle to coordinate visits, arrange necessary equipment, and secure timely assistance with basic daily tasks - sometimes feeling that staff are more driven by their own schedules than by residents' needs. There are explicit mentions of the challenges related to mobility and routine care, with families describing the frustration of battling to have loved ones moved or helped in a timely fashion, or to obtain necessary supplies such as cushions, clothes, or assistive devices. In some cases, families even describe the emotional impact of repeated grievances, the sense of being unheard, and the exhausting work of constantly following up to ensure basic care is delivered.
Amid the negative feedback, there are voices that acknowledge changes and improvements, suggesting that Vale Health Care Center is not a monolithic failure and that experiences can vary by unit and by leadership at different times. A number of reviewers point to new leadership, new nurses, and department-wide changes as factors associated with a noticeable, albeit uneven, improvement - especially in areas like food quality and general morale. These positive notes are interwoven with warnings and cautions: even when some aspects of care appear to have improved, other issues persist or resurface, and the overall message remains that prospective families should conduct thorough, current evaluations and not assume a uniform experience.
Taken together, the collection of reflections presents a complex portrait: Vale Health Care Center is described by many as a place where the care of vulnerable residents can be inconsistent, problematic, and distressing to families, with recurring concerns about safety, responsiveness, and respect. At the same time, there are countervailing notes of warmth and competence from some caregivers, and occasional glimpses of progress tied to new leadership and reforms. For anyone considering care for a loved one, the message is clear: ask detailed, unit-specific questions about physical therapy availability, patient safety protocols, meal quality, staff responsiveness, and how concerns are tracked and resolved; verify recent changes in leadership and staffing; and prepare to engage actively with the facility to monitor daily needs and advocate for timely, respectful care. The overall sentiment from these accounts underscores the importance of vigilance, advocacy, and up-to-date information when evaluating Vale Health Care Center as a potential place of care for an elderly or ill family member.
202 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Metropolitan Oakland International (17 miles away) San Francisco International (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Vale Healthcare Center is an assisted living community located in San Pablo, CA. Our center offers a range of amenities to ensure that our residents have a comfortable and enjoyable stay. With a beauty salon on-site, residents can easily access hair and nail services without having to leave the community. Each resident's entertainment needs are met with cable or satellite TV available in every room. Community operated transportation is provided for our residents, making it convenient for them to run errands or attend appointments.
Our center also features a computer center where residents can stay connected with loved ones or browse the internet. A dining room is available for communal meals, offering restaurant-style dining experiences. For those who prefer cooking their own meals, each room is fully furnished with a kitchenette.
Maintaining an active lifestyle is easy at Vale Healthcare Center. Residents can utilize our fitness room and participate in various fitness programs designed to promote physical well-being. There are also gaming rooms and outdoor spaces available for recreational activities.
We prioritize the health and well-being of our residents by offering 24-hour call systems and supervision, ensuring that assistance is always readily available when needed. Our trained staff members provide assistance with daily tasks such as bathing, dressing, and transfers. Medication management and special dietary restrictions are also catered to.
In terms of activities, we offer concierge services to help residents plan day trips or organize events within the community. Resident-run activities are encouraged to foster engagement amongst our residents. Scheduled daily activities keep residents entertained and involved in the community.
Vale Healthcare Center's location is advantageous as it is surrounded by various amenities within close proximity. There are numerous cafes, parks, pharmacies, restaurants, places of worship, theaters, physicians' offices, hospitals nearby - making it convenient for residents to access necessary services or engage in leisure activities.
We strive to provide a vibrant and holistic living environment at Vale Healthcare Center where our residents can enjoy life while receiving the care and support they need.
Vale Healthcare Center is located at 13484 San Pablo Avenue, San Pablo, CA 94806 in Contra Costa County, California
Vale Healthcare Center on seniors.fyi includes 3 photos including images showing building, exterior, parking, interior, healthcare, urban, and more.
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