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2.6 from 90 reviews
5 stars
28
4 stars
7
3 stars
5
2 stars
2
1 stars
48
Overall Review of Professional Healthcare At Hm
common12 reviews mention this
Staff kindness and professionalism
Many residents describe staff members as kind, professional, and willing to explain care.
A number of reviewers say the staff is polite and helpful, and that providers take time to listen and explain things clearly. Several also mention good bedside interaction, including feeling comfortable during visits and being greeted warmly. A smaller set of comments contrasts with this, calling out rude front-desk experiences, so the service tone appears mixed depending on who you get.
caveat6 reviews mention this
Long waits and scheduling gaps
Residents report long waits and delays that can stretch beyond the expected appointment time.
Multiple reviewers describe arriving for a stated time and then waiting far longer, including waits reported in hours. Others mention excruciating wait times and cases where patients felt they were not seen promptly even when they arrived on time. Some comments also describe days when appointments or same-day walk-ins were limited because of volume.
caveat8 reviews mention this
Hard to reach by phone
Residents frequently mention that calls and messages go unanswered or callbacks don’t happen.
Several reviewers say the front desk does not pick up calls and that voicemails or patient portal messages do not lead to a response. Some describe being told they will be called back later without follow-through, and others mention leaving messages multiple times. There are also reports of delays with callback timing, including situations where follow-up did not happen for months.
caveat5 reviews mention this
Prescription and refill delays
Medication handling is a recurring frustration, including slow refills and delays sending prescriptions.
Some residents report that medications take too long to be sent to pharmacies, or that refills important to them were not completed promptly. Others mention prescription delays that extended for days or even months, along with issues getting the correct pharmacy or getting medication sorted quickly. A few reviews also describe feeling that the process was poorly managed while they were waiting to improve their condition.
caveat6 reviews mention this
Availability can be limited
Reviewers mention difficulty getting appointments or being turned away depending on timing and eligibility.
Several comments describe administrative problems like long stretches without appointments or being seen much later than scheduled. There are also reports of being denied service due to patient volume or clinic closing time, as well as cases where certain care needs were not available and urgent care or the ER was suggested instead. While some reviewers report quick visits, the overall feedback shows that access can be inconsistent.
common
Nearby daily errands nearby
The location is close to everyday essentials and services in the area.
Nearby listings include a pharmacy and coffee options within about 0.3 miles, and other errands and destinations within a short drive. Medical and park options also appear in the nearby set, which can be convenient when planning trips outside appointments.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
Metropolitan Oakland International (17 miles away)
San Francisco International (23 miles away)
Nearby Places of Interest
Pharmacies
Walgreens (0.3 miles)
Walgreens (0.8 miles)
Walgreens (1.3 miles)
Walgreens (1.7 miles)
Walgreens (2.3 miles)
CVS Pharmacy (2.4 miles)
Walgreens (2.6 miles)
Cafes
Starbucks (0.3 miles)
Starbucks (0.8 miles)
Starbucks (2.4 miles)
Cafe N!ne (2.8 miles)
Starbucks (4.2 miles)
Hal's Office (5 miles)
Caffe Strada (7.4 miles)
Restaurants
Andy's Donut Stop (0.7 miles)
McDonald's (2 miles)
Jack In The Box (2.3 miles)
In-N-Out Burger (2.9 miles)
Fat Apple's Restaurant & Bakery (4.3 miles)
McDonald's (5.3 miles)
The Habit Burger Grill (5.3 miles)
Parks
Wildcat Canyon Regional Park (0.9 miles)
Arlington Park (3.3 miles)
Cerrito Vista Park (3.5 miles)
Point Isabel Dog Park (3.9 miles)
Centennial Park (3.9 miles)
Central Park (4 miles)
Tilden Nature Area (4.8 miles)
Hospitals
Kaiser Permanente Richmond Medical Center (1.7 miles)
Theaters
Century Theatres (2.2 miles)
AMC Bay Street 16 (8.7 miles)
Century Larkspur (9.5 miles)
Places of Worship
Bridge Ministry (3.1 miles)
Unitarian Universalist Church of Berkeley (3.9 miles)
St Patrick's Youth Ministry (6.6 miles)
Trinity Faith Baptist Church (6.9 miles)
Physicians
Stephens M.D & McNamara M.D - Family Practice (3.5 miles)
The article highlights nine memory-boosting activities for seniors that enhance cognitive health and social interaction, including puzzles, trivia quizzes, and storytelling, while emphasizing the importance of adapting these activities to individual preferences to maximize enjoyment and engagement. Consistent mental engagement is linked to improved cognitive function and emotional well-being in older adults.
Medicare provides limited coverage for skilled nursing home care, covering full benefits for the first 20 days and partial benefits up to 100 days under certain conditions, after which families must explore alternative funding options like Medicaid or long-term care insurance to manage potentially high costs. Proactive planning is essential to navigate the complexities of financing ongoing care once Medicare coverage ends.
Geriatric care managers create personalized care plans for older adults, addressing their medical, social, financial, and psychological needs while coordinating services and advocating for their well-being. They help families navigate caregiving challenges but may be hindered by high costs and a shortage of qualified professionals.
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Metropolitan Oakland International (17 miles away)
Extensive on-site amenities and support for assisted living (dining, transport, wellness, activities).
9 Stimulating Memory Activities for Seniors: Puzzles, Cards, and Much More
Managing Nursing Home Expenses After Medicare Coverage Ends
Is a Geriatric Care Manager the Right Choice for Your Family?