Oakwood Memory & Senior Care

Pros

• The manager (TJ) is described as very knowledgeable and pleasant to talk to, providing helpful information for decision-making.
• The residents and staff at Oakwood Memory & Senior Care were friendly and welcoming during the tour.
• The facility has shared and private rooms, providing options for residents, along with a clean and orderly environment.
• Oakwood has been under new management since 2016, resulting in renovations that have created a pleasant atmosphere with great activities for residents.
• One reviewer mentioned that their loved one enjoys the activities offered at Oakwood, including dancing and watching movies in the activity room.
• Staff members are described as nice, attentive, and helpful, often communicating promptly regarding any issues.
• Another reviewer expressed satisfaction with their loved one’s living situation, noting they have someone to talk to and engage with regularly.

Cons

• The staff at Oakwood Memory & Senior Care were rude and unhelpful, shutting the door on inquiries and being dismissive about potential residents.
• The facility was poorly prepared for visits, leading to negative impressions from potential clients.
• Oakwood appeared outdated, dark, and smelly, with inadequate maintenance contributing to an uninviting atmosphere.
• There were numerous complaints about miscommunication among the staff, resulting in unnecessary purchases for residents.
• The facility was overpriced compared to what others were reportedly paying for similar services, leaving families feeling taken advantage of.
• Residents' rights were potentially violated when sensitive information was disclosed by staff members.
• A resident's roommate caused distress due to loud behavior and disruptive actions that were not disclosed prior to moving in.
• Families felt they were misled about the quality of services provided, leading to a lack of trust in the facility's management and operations.

Review

The experiences shared by families regarding Oakwood Memory & Senior Care reveal a complex and multifaceted picture of the facility. Many reviewers noted a stark contrast between initial impressions and ongoing experiences, leading to varying levels of satisfaction for residents and their families. A notable concern raised in multiple reviews was the attitude of the staff. One reviewer described an encounter with an admissions staff member who was not only unhelpful but rude, shutting the door on their request for information about potential admission procedures. This sentiment was echoed by others who felt that some staff members displayed a lack of professionalism and empathy, particularly when discussing potential residents.

In contrast to these negative interactions, other reviews highlighted positive aspects of Oakwood, particularly regarding certain individual staff members like manager TJ, whose knowledge and pleasant demeanor stood out amidst complaints about general rudeness. Families appreciated encounters with friendly residents and tour guides during visits, suggesting that while administrative interactions may have been lacking, the atmosphere within the community could be warm and welcoming. Nonetheless, several reviewers noted that Oakwood appeared ill-prepared for visits, underscoring organizational deficiencies in managing prospective residents’ inquiries.

Despite instances of friendliness from some team members, numerous complaints emerged about the overall condition of the facility itself. Reviewers described Oakwood as outdated and poorly maintained. Comments included references to dark interiors filled with unpleasant odors; some areas were cluttered or neglected aesthetically. The cleanliness standards varied according to different accounts—while one reviewer noted it was “clean and orderly,” another lamented serious deficiencies in upkeep that detracted from any homey feel they attempted to establish.

Many families expressed frustrations related to communication among staff members regarding resident care needs; instances were reported where requested items were supposedly absent or overlooked because staff failed to check rooms comprehensively. This led family members to worry about their loved ones' well-being, especially for those requiring more attentive care due to dementia or similar conditions. The perception that staff did not follow proper procedures further heightened these concerns about safety and care quality.

On the other hand, some accounts painted a more favorable view of daily life at Oakwood Memory & Senior Care. Residents reportedly had access to various activities designed for engagement—activity boards and organized events such as movie nights suggested an effort by staff to create enjoyable experiences for those living there. Families appreciated efforts made by certain team members towards making the facility feel more homey with options for shared or private rooms which reportedly helped create spaces conducive for social interactions among residents.

Nevertheless, financial concerns also plagued many families navigating their decision process through Oakwood’s admission fees which were described as steep—$6,000 per month—with potential disparities noted among what different families were charged based on negotiations or individual circumstances at admission time. In light of issues related not just quality but also transparency regarding amenities provided versus expectations set during tours—or even misinformation concerning specific living arrangements—many reviewers felt disheartened by what they perceived as misleading representations throughout their experience.

In conclusion, while several families found moments of joy within Oakwood Memory & Senior Care — particularly through interactions with friendly residents and specific employees — systemic challenges appeared prevalent across multiple reviews calling attention toward areas needing significant improvement around staffing practices, communication breakdowns amongst teams responsible for resident care as well as essential management oversight concerning physical attributes of building structures themselves—all integral factors when selecting appropriate environments suited best towards caring lovingly upon those most vulnerable among us experiencing memory impairments or associated aging challenges across communities today!

Physicians

• North Bay Pediatrics (0.1 miles)
• Redwood Eye Center (1.3 miles)
• North Bay Orthopaedic Associates (2.2 miles)
• Gregory M. Coe, MD (2.2 miles)
• North Bay Pediatrics (2.4 miles)
• Solano Primary Care (2.4 miles)
• Vallejo Foot & Ankle Clinic (2.6 miles)

Pharmacies

• Rite Aid (0.8 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Walmart Pharmacy (2.5 miles)
• Walgreens (4.6 miles)
• Rite Aid (4.9 miles)

Parks

• Hanns Park (1.2 miles)
• Hiddenbrooke Park (3.5 miles)
• Southampton Park (3.9 miles)
• Waterfront Park (7.3 miles)
• Wildcat Canyon Regional Park (12 miles)
• Shurtleff Park (12.6 miles)
• Arlington Park (13.2 miles)

Restaurants

• In-N-Out Burger (1.5 miles)
• Denny's (1.5 miles)
• Century Theaters 14 (1.8 miles)
• Chick-Fil-A (2.2 miles)
• Dead Fish (3.5 miles)
• Sonic Drive-In (5.7 miles)
• McDonald's (7.2 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (8.2 miles)
• Starbucks (8.6 miles)
• Starbucks (9.4 miles)
• Valley Cafe (11 miles)
• Starbucks (11.5 miles)
• Journey Coffee (11.7 miles)

Hospitals

• Sutter Solano Medical Center (2.1 miles)
• Sutter Regional Medical Center (2.2 miles)
• Kaiser Permanente Vallejo Medical Center (2.2 miles)
• Sutter Health (9.1 miles)
• NorthBay Healthcare Foundation (9.6 miles)
• Sutter Fairfield Medical Campus (11.6 miles)
• Sutter Regional Medical Foundation (11.7 miles)

Places of Worship

• Trinity Faith Baptist Church (5.4 miles)
• St Patrick's Youth Ministry (5.8 miles)
• Bridge Ministry (10.6 miles)
• Queen of All Saints (13.1 miles)

Transportation

• Martinez Station (MTZ) (7.3 miles)
• Napa Jet Center (8.3 miles)
• North Concord/Martinez BART Station (12.7 miles)
• Fairfield Transportation Center (12.9 miles)

Theaters

• Century Theatres (10.1 miles)
• Solano Drive In (11.6 miles)