Overall Review of Astoria Nursing And Rehab Center
caveat
15 reviews mention this
Cleanliness is a mixed picture
Reviews strongly disagree on how clean and odor-free the facility feels.
Many residents and families describe the building as clean and well organized, and several note that it did not have strong unpleasant odors. Other reviewers complain about dirtiness, odors, and issues like residents sitting in soiled diapers or being left in poor hygiene for long periods. Overall, cleanliness shows up as a frequent point of contrast, with both good and bad experiences mentioned in the same themes.
common
18 reviews mention this
Staff kindness and professionalism stand out
Multiple reviews praise the caregivers for kindness, patience, and professionalism.
A large share of reviewers describe nurses and caregivers as caring, compassionate, and attentive to residentsâ comfort. Families also mention frequent checking in, patience, and staff working with them on communication and paperwork, which helped some feel more at ease. Even when reviews are otherwise negative, some still call out that a few staff members were helpful and respectful.
caveat
11 reviews mention this
Call-light delays and short staffing
Some reviewers report delayed help and shortages that affected care.
Several reviews describe waiting for assistance after using the call light, including accounts of long delays before help arrived. Others mention being short-staffed, equipment or supplies running short, or caregivers seeming unable to respond when needed. A few reviewers connect these problems to missed therapy timing, delays with medications, or residents not being changed promptly, which they describe as a serious issue.
common
6 reviews mention this
Dining quality varies by resident
Dining feedback is divided between âexceptionalâ meals and complaints about bland food.
Some reviewers say the food was exceptional and better than expected, and one mentions the ability to request menu options. Other residents report meals that felt bland, tasteless, or not sufficient for their dietary needs, including examples of limited vegetarian meals. Overall, dining quality and satisfaction are inconsistent across reviews.
common
2 reviews mention this
Security and supervision come up
Reviews mention an on-site sense of oversight for visitors and residents.
One family describes a type of security during the tour, saying someone met them right away and that they couldnât just walk around freely. Another review with concerns about care also implies that oversight and day-to-day follow-through were not where families expected them to be. Taken together, visitors notice security, but some families still emphasize the importance of consistent care and response.
caveat
2 reviews mention this
Rooming and privacy concerns
A couple of reviews raise concerns about shared rooms and privacy.
One reviewer says the facility arranged beds in a way that raised privacy and comfort concerns, including describing multiple beds in some rooms. Another notes discomfort with sharing a room with someone who was disruptive at night, and suggests separating residents based on rehabilitation needs. These comments point to room assignment as a recurring limitation for some families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.