Maclay Healthcare Center

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  • Interior

    A spacious and well-lit hospital room featuring two beds, modern furnishings, and decorative elements.
  • Outdoors

    A healthcare center with a sign and a large tree in front, photographed on a clear day.
  • Building

    A modern architectural building set against a clear blue sky, surrounded by lush greenery.
  • Architecture

    A mid-century modern house with large glass windows and a green roof.
  • Trees

    Outdoor seating area at a motel with chairs and tables on a paved surface.
  • Dining

    A spacious and well-lit dining area with neatly arranged tables and chairs, perfect for social gatherings.
  • Landscaping

    A well-lit outdoor space featuring a pergola, furniture, and landscaped trees, casting distinct shadows on the ground.
  • Seating Area

    An outdoor patio area with round tables, chairs, and surrounding buildings on a sunny day.
  • Outdoor

    A serene view of a building surrounded by greenery and well-maintained pathways.
  • Television

    A cozy hospital room featuring a patient bed adorned with a yellow blanket, a small table with a decorative basket and stuffed animal, and a TV in the background.
  • Lobby

    A spacious and inviting lobby area with contemporary furnishings and ample natural light.
  • Natural Light

    A bright and inviting lounge area featuring comfortable seating and modern decor.
  • Wall Art

    A bright and inspiring room with motivational wall art and organized shelves, featuring a blue floor.
  • Exercise Equipment

    A spacious fitness studio equipped with various exercise equipment, perfect for physical therapy and rehabilitation.

Maclay Healthcare Center

12831 Maclay Street, Sylmar, CA 91342

For more information about senior living options: (844) 490-3973

3.3 from 6 reviews
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1 stars
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Skilled Nursing Facility

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Memory Care

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Overall Review

Pros

  • pro The facility at Maclay Healthcare Center is well-maintained and attractive, providing a clean environment for patients.
  • pro Many nurses at the center are described as helpful and compassionate, contributing positively to patient care.
  • pro Patients are taken outside when the weather permits, enhancing their overall experience.
  • pro Family visits are encouraged and recognized as essential for the emotional well-being of the patients.
  • pro The staff at Maclay Healthcare demonstrates genuine care and attention to both patients and their families during difficult times.

Cons

  • pro The level of care at Maclay Healthcare Center was lacking, with delayed pain medication and inadequate attention to patient needs.
  • pro The nurse inadequately crushed and mixed pills with apple sauce, resulting in an unpalatable experience for the patient.
  • pro A patient's belongings, including clothing and a phone, went missing during their stay, leading to frustration and the need for police involvement.
  • pro Staff did not maintain adequate records of patients' possessions, contributing to a lack of accountability.
  • pro The day staff was perceived as underperforming or inconsistent in their responsibilities compared to the night shift employees.
  • pro A relative experienced dehydration despite multiple reports to staff about the issue, indicating a failure to follow through on care commitments.

Review

Maclay Healthcare Center is a facility that has garnered a variety of experiences from patients and their families over the years. On one hand, some individuals have expressed satisfaction with the cleanliness of the premises and the attentiveness of staff, especially during visits. One visitor noted that the center was well-maintained, clean, and even offered outdoor therapy sessions when conditions permitted. Family visits were facilitated through a secure computer login system to ensure patient safety, showcasing efforts to maintain a controlled environment for visitors. This attention to overall cleanliness and security made a positive impression on those who toured or visited loved ones at Maclay.

However, contrasting experiences emerged from patients requiring more intensive care. One individual shared her harrowing experience after undergoing surgery and transitioning to hospice care at Maclay. Despite initial hopes for support in her vulnerable state, she encountered significant delays in receiving pain medication—sometimes enduring waits of an hour or longer while in distress. The lack of responsiveness was compounded by difficulties in administering her prescribed medications; rather than receiving crushed pills mixed adequately with applesauce as requested, she received an impractically small amount that was nearly impossible to tolerate. This unmet need for timely care led this patient to seek emergency intervention thrice during her two-week stay, resulting in a lengthy hospital admission afterward.

The loss of personal belongings further exacerbated her negative experience within the facility. Valuables including clothing, cash, a phone, and even beloved items like a leather jacket went missing during her tenure at Maclay. It took considerable effort—including filing a police report—to recover these possessions fully. Repeated interactions with staff regarding inventory lists failed to yield records or assurances about the safekeeping protocols in place for residents’ belongings. Perturbingly for families entrusting their loved ones' care to Maclay Healthcare Center, these accounts raised questions about administrative oversight and commitment towards residents’ property security.

In contrast to these negative experiences were accounts from families who felt that overall care diminished as their relatives declined physically and cognitively over time at Maclay. One reviewer reflected on watching their mother-in-law's health deteriorate over nearly nine years spent at the facility—a span marked by instances where adequate hydration fell through due to perceived understaffing during daytime shifts. They praised diligent night staff but expressed concern about consistent follow-through among day employees regarding patient needs—highlighting how advocacy is essential when dealing with vulnerable individuals who may not be able to voice their requirements effectively.

Other family accounts portrayed more favorable impressions of personnel at Maclay Healthcare Centre compared to previous experiences endured elsewhere in nursing homes across California. A reviewer highlighted exceptional service from all levels of staff—from cleaning crews to nurses—even referring to them as "angels." In times of transition toward end-of-life care for loved ones, there were expressions of gratitude toward the team’s empathetic treatment not only because it brought comfort but also fostered connection among family members going through difficult periods.

Ultimately, experiences at Maclay Healthcare Center reveal vastly different landscapes shaped by specific needs and expectations around patient care and support systems available within such facilities. While some praise its upkeep and caring staff—which can foster emotional well-being—it cannot be overlooked that others faced significant hurdles related to attentive healthcare delivery or safeguarding personal possessions during stays there—demonstrating how nuanced perspectives can emerge based on unique circumstances surrounding each resident's journey through rehabilitation or end-of-life transitions shared within its walls.

Features

Housing

  • 141 resident community capacity 141 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Security gate Security gate
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Languages Spoken

  • English English
  • Spanish Spanish

Description

The Maclay Healthcare Center in Sylmar, CA is an assisted living community that offers a wide range of amenities and care services to its residents. The community provides a comfortable living environment with fully furnished accommodations, private bathrooms, and access to outdoor spaces. Residents can enjoy the convenience of on-site beauty salon services, cable or satellite TV, and high-speed internet.

Transportation needs are met with community-operated transportation services as well as arrangements for non-medical transportation and transportation to doctors' appointments. The community also provides move-in coordination assistance.

Meals at Maclay Healthcare Center are served in a restaurant-style dining room, allowing residents to enjoy delicious and nutritious food prepared by the staff. Special dietary restrictions are accommodated, including diabetes diet options.

The community places a strong emphasis on wellness and offers various programs to support mental and physical health. This includes a fitness room, wellness center, and mental wellness program. Daily activities are scheduled for residents' enjoyment, such as concierge services, resident-run activities, fitness programs, and planned day trips.

For peace of mind, the community features a security gate and 24-hour supervision with a call system in place for immediate assistance when needed. Care services include assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure residents receive their prescribed medications timely and accurately.

Language diversity is valued at Maclay Healthcare Center as Spanish is spoken by staff members who can communicate effectively with Spanish-speaking residents.

Within the vicinity of the community are several pharmacies where medication needs can be conveniently met. There are also nearby restaurants for additional dining options and three hospitals within close proximity for emergency medical care if needed.

Overall, Maclay Healthcare Center offers a comprehensive range of amenities and care services in a welcoming environment to promote comfort, wellbeing, and an active lifestyle for its residents.

Nearby Places of Interest

Pharmacies

  • Rite Aid (1.2 miles)
  • CVS Pharmacy (1.7 miles)
  • CVS Pharmacy (2.3 miles)
  • Walgreens (4.5 miles)
  • CVS Pharmacy (5.2 miles)
  • CVS Pharmacy (5.7 miles)
  • Walgreens (5.7 miles)

Hospitals

  • Olive View Ucla Medical Center (2.7 miles)
  • Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (3.2 miles)
  • Rinaldi Convalescent Hospital (4.9 miles)
  • Veterans Administration (5.8 miles)
  • Kaiser Permanente Emergency (6.1 miles)
  • Wespark Non-Profit Cancer Support Center (9 miles)

Restaurants

  • McDonald's (4 miles)
  • McDonald's (5 miles)
  • Sugar Suite (5.2 miles)
  • Wendy's (6.2 miles)
  • In-N-Out Burger (6.4 miles)
  • Popeyes Louisiana Kitchen (6.7 miles)
  • The Habit Burger Grill (6.7 miles)

Places of Worship

  • Immanuel Bible Church (5.2 miles)

Parks

  • O'Melveny Park (5.6 miles)
  • Playground (6.5 miles)
  • Oak Spring Park (8.5 miles)
  • Holleigh Bernson Memorial Park (9.1 miles)
  • Lake Balboa Park (9.7 miles)
  • Valencia Glen Park (9.9 miles)

Cafes

  • Starbucks (6.4 miles)
  • Panera Bread (6.7 miles)
  • Starbucks (7.1 miles)
  • Starbucks (7.6 miles)
  • Honu Coffee (8.5 miles)
  • Starbucks (8.7 miles)
  • Starbucks (8.9 miles)

Physicians

  • Mid-Valley Comprehensive Health Center (7.1 miles)
  • Prima Pediatrics (7.2 miles)
  • Facey Medical Group (7.9 miles)
  • The Allergy and Asthma Institute of The Valley (8.2 miles)
  • Southern California Orthopedic Institute (8.2 miles)
  • Triangle Medical Group (9.5 miles)

Transportation

  • Van Nuys FlyAway Bus Terminal to LAX (7.8 miles)
  • Baggage Claim (8.3 miles)
  • Hollywood Burbank Airport (BUR) (8.3 miles)
  • Burbank Airport Ride Share Pick Up (8.3 miles)
  • Terminal A (8.3 miles)
  • Van Nuys Airport (VNY) (8.5 miles)
  • North Hollywood Metro Station (9.7 miles)

Theaters

  • AMC Porter Ranch 9 (9.2 miles)

Frequently Asked Questions

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