Maclay Healthcare Center
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Outdoors
Building
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Trees
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Lobby
Natural Light
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Exercise Equipment
12831 Maclay Street, Sylmar, CA 91342
For more information about senior living options: (844) 490-3973
The facility is described as a very good rehabilitation facility with excellent customer service, where staff work as a team to meet residents' needs. It offers friendly service with a kind reception and helpful staff. The nurses are praised for very good patient care. The staff are amazing and provide excellent patient care, with residents enjoying spacious rooms, a beautiful view, and engaging activities. The facility is very clean and well maintained. Maclay's staff are caring and patient, taking the time to ensure residents are comfortable. Leadership improvements, including a new administrator, have raised the level of care and made Maclay a top-notch facility.
The facility is unprofessional and unresponsive to calls. Families find it extremely difficult to visit and see their loved ones, causing distress. The center is not recommended for loved ones due to poor care. Emergency response times are slow and medications are sometimes wrong. Residents have been left in urine for hours and not attended to promptly. Some staff are accused of mistreatment, rudeness, or neglect. Belongings have disappeared or been mishandled, including cash. The building is old and not well maintained, with poor management and communication.Maclay Healthcare Center in Sylmar is best suited for families pursuing a rehabilitation-focused stay where diligent, compassionate caregiving and a clean, orderly environment support recovery after surgery, a fall, or a serious medical event. The community earns strong marks for teamwork among staff, thorough patient care, and hands-on therapy that emphasizes practical gains in strength and function. It works well for residents who can benefit from an active daily routine, accessible therapy, and plenty of interaction with staff and activities staff. Those seeking a long-term, highly predictable care setting with rigid, round-the-clock oversight, however, should look elsewhere.
Pros that consistently surface in reviews point to a core strength: high-quality, patient-centered care delivered by nurses, CNAs, and therapists who seem committed to the residents' well?being. The rehab teams are repeatedly praised for moving patients forward, with comments highlighting attentive nurses who remain with patients through their recovery. Cleanliness and a calm, spacious environment contribute to a sense of safety and dignity, while visible activity programming and social engagement help residents stay involved and motivated. For families navigating post-acute care, these elements create a foundation where recovery feels supported rather than rushed.
Yet Maclay's strengths do not erase notable downsides that recur in multiple accounts. A pattern of inconsistent responsiveness and communication gaps stands out, particularly around urgent needs or family questions. Several reviews recount delays in calls being answered, missed appointments, and situations where critical care directions were not promptly clarified. Safety concerns also surface, including reports of patients experiencing falls, delays in responding to emergencies, and occasional medication or supply errors. The building's age and maintenance issues contribute to a sense of uneven reliability in some experiences, contrasting with the consistently strong clinical care that many residents receive.
The key pros - expert rehab teams, compassionate direct care, and a clean, welcoming environment - offset some of the cons when the resident's stay is management of a recovery trajectory rather than long-term custodial needs. Where these strengths play out, families often see tangible improvements in mobility, endurance, and mood, especially after surgery or acute illness. Positive leadership and supportive staff who know residents' names and preferences can transform a potentially stressful stay into a manageable and hopeful recovery narrative. In the most favorable cases, the facility's medical oversight and rehab focus yield meaningful progress that quiets concerns about everyday hiccups.
Alternatives become more appealing for families who must have unwavering communications, guaranteed prompt responses, and very tight risk management. If daily, predictable contact with staff, rapid emergency response, or dementia-specific programming are non-negotiable, exploring other nearby options with newer facilities, clearer escalation protocols, or dedicated memory care wings is prudent. Families wary of inconsistent call times, reported miscommunications, or past experiences with medication or dehydration issues may want to compare incident reports, staffing ratios, and recent administrative leadership changes before committing. For long-term residents who require stable, round-the-clock support with robust oversight, a facility with a stronger track record in those areas could be a better fit.
Practical takeaway for families evaluating Maclay: prioritize a live, unscripted campus visit and speak directly with the administrator about staffing ratios, response times, and current quality metrics. Request to review a recent care plan, medication administration procedures, and any incident logs to gauge how problems are detected and resolved. Schedule time with therapy leads to map out a realistic rehab trajectory and confirm room assignments, private spaces, and the ability to tailor activities to individual interests. If choosing Maclay, insist on clear family communication channels, a designated liaison, and a trial period with measurable milestones to ensure the care plan aligns with expectations. When those elements are in place, Maclay offers a credible, capable path to recovery and recovery-focused living.
141 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Security gateSecurity gates provide an added layer of protection and peace of mind for seniors living in a community. They help prevent unauthorized entry, deter potential intruders, and create a sense of security for residents. This extra security measure can make seniors feel safe and secure in their living environment.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Burbank-Glendale-Pasadena (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation. SpanishSpanish is an important language for seniors because it allows them to communicate effectively with caregivers, medical professionals, and others in their community who may speak Spanish as their primary language. It also provides opportunities for cultural enrichment and social connections.The Maclay Healthcare Center in Sylmar, CA is an assisted living community that offers a wide range of amenities and care services to its residents. The community provides a comfortable living environment with fully furnished accommodations, private bathrooms, and access to outdoor spaces. Residents can enjoy the convenience of on-site beauty salon services, cable or satellite TV, and high-speed internet.
Transportation needs are met with community-operated transportation services as well as arrangements for non-medical transportation and transportation to doctors' appointments. The community also provides move-in coordination assistance.
Meals at Maclay Healthcare Center are served in a restaurant-style dining room, allowing residents to enjoy delicious and nutritious food prepared by the staff. Special dietary restrictions are accommodated, including diabetes diet options.
The community places a strong emphasis on wellness and offers various programs to support mental and physical health. This includes a fitness room, wellness center, and mental wellness program. Daily activities are scheduled for residents' enjoyment, such as concierge services, resident-run activities, fitness programs, and planned day trips.
For peace of mind, the community features a security gate and 24-hour supervision with a call system in place for immediate assistance when needed. Care services include assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure residents receive their prescribed medications timely and accurately.
Language diversity is valued at Maclay Healthcare Center as Spanish is spoken by staff members who can communicate effectively with Spanish-speaking residents.
Within the vicinity of the community are several pharmacies where medication needs can be conveniently met. There are also nearby restaurants for additional dining options and three hospitals within close proximity for emergency medical care if needed.
Overall, Maclay Healthcare Center offers a comprehensive range of amenities and care services in a welcoming environment to promote comfort, wellbeing, and an active lifestyle for its residents.
Maclay Healthcare Center is located at 12831 Maclay Street, Sylmar, CA 91342 in Los Angeles County, California
Maclay Healthcare Center on seniors.fyi includes 14 photos including images showing interior, building, outdoor, tree, landscaping, trees, patio, dining, and more.
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Interior
Outdoors
Building
Architecture
Trees
Dining
Landscaping
Seating Area
Outdoor
Television
Lobby
Natural Light
Wall Art
Exercise Equipment
