Maclay Healthcare Center

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Pros

• The facility at Maclay Healthcare Center is well-maintained and attractive, providing a clean environment for patients.
• Many nurses at the center are described as helpful and compassionate, contributing positively to patient care.
• Patients are taken outside when the weather permits, enhancing their overall experience.
• Family visits are encouraged and recognized as essential for the emotional well-being of the patients.
• The staff at Maclay Healthcare demonstrates genuine care and attention to both patients and their families during difficult times.

Cons

• The level of care at Maclay Healthcare Center was lacking, with delayed pain medication and inadequate attention to patient needs.
• The nurse inadequately crushed and mixed pills with apple sauce, resulting in an unpalatable experience for the patient.
• A patient's belongings, including clothing and a phone, went missing during their stay, leading to frustration and the need for police involvement.
• Staff did not maintain adequate records of patients' possessions, contributing to a lack of accountability.
• The day staff was perceived as underperforming or inconsistent in their responsibilities compared to the night shift employees.
• A relative experienced dehydration despite multiple reports to staff about the issue, indicating a failure to follow through on care commitments.

Review

Maclay Healthcare Center is a facility that has garnered a variety of experiences from patients and their families over the years. On one hand, some individuals have expressed satisfaction with the cleanliness of the premises and the attentiveness of staff, especially during visits. One visitor noted that the center was well-maintained, clean, and even offered outdoor therapy sessions when conditions permitted. Family visits were facilitated through a secure computer login system to ensure patient safety, showcasing efforts to maintain a controlled environment for visitors. This attention to overall cleanliness and security made a positive impression on those who toured or visited loved ones at Maclay.

However, contrasting experiences emerged from patients requiring more intensive care. One individual shared her harrowing experience after undergoing surgery and transitioning to hospice care at Maclay. Despite initial hopes for support in her vulnerable state, she encountered significant delays in receiving pain medication—sometimes enduring waits of an hour or longer while in distress. The lack of responsiveness was compounded by difficulties in administering her prescribed medications; rather than receiving crushed pills mixed adequately with applesauce as requested, she received an impractically small amount that was nearly impossible to tolerate. This unmet need for timely care led this patient to seek emergency intervention thrice during her two-week stay, resulting in a lengthy hospital admission afterward.

The loss of personal belongings further exacerbated her negative experience within the facility. Valuables including clothing, cash, a phone, and even beloved items like a leather jacket went missing during her tenure at Maclay. It took considerable effort—including filing a police report—to recover these possessions fully. Repeated interactions with staff regarding inventory lists failed to yield records or assurances about the safekeeping protocols in place for residents’ belongings. Perturbingly for families entrusting their loved ones' care to Maclay Healthcare Center, these accounts raised questions about administrative oversight and commitment towards residents’ property security.

In contrast to these negative experiences were accounts from families who felt that overall care diminished as their relatives declined physically and cognitively over time at Maclay. One reviewer reflected on watching their mother-in-law's health deteriorate over nearly nine years spent at the facility—a span marked by instances where adequate hydration fell through due to perceived understaffing during daytime shifts. They praised diligent night staff but expressed concern about consistent follow-through among day employees regarding patient needs—highlighting how advocacy is essential when dealing with vulnerable individuals who may not be able to voice their requirements effectively.

Other family accounts portrayed more favorable impressions of personnel at Maclay Healthcare Centre compared to previous experiences endured elsewhere in nursing homes across California. A reviewer highlighted exceptional service from all levels of staff—from cleaning crews to nurses—even referring to them as "angels." In times of transition toward end-of-life care for loved ones, there were expressions of gratitude toward the team’s empathetic treatment not only because it brought comfort but also fostered connection among family members going through difficult periods.

Ultimately, experiences at Maclay Healthcare Center reveal vastly different landscapes shaped by specific needs and expectations around patient care and support systems available within such facilities. While some praise its upkeep and caring staff—which can foster emotional well-being—it cannot be overlooked that others faced significant hurdles related to attentive healthcare delivery or safeguarding personal possessions during stays there—demonstrating how nuanced perspectives can emerge based on unique circumstances surrounding each resident's journey through rehabilitation or end-of-life transitions shared within its walls.

Pharmacies

• Rite Aid (1.2 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (4.5 miles)
• CVS Pharmacy (5.2 miles)
• CVS Pharmacy (5.7 miles)
• Walgreens (5.7 miles)

Hospitals

• Olive View Ucla Medical Center (2.7 miles)
• Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (3.2 miles)
• Rinaldi Convalescent Hospital (4.9 miles)
• Veterans Administration (5.8 miles)
• Kaiser Permanente Emergency (6.1 miles)
• Wespark Non-Profit Cancer Support Center (9 miles)

Restaurants

• McDonald's (4 miles)
• McDonald's (5 miles)
• Sugar Suite (5.2 miles)
• Wendy's (6.2 miles)
• In-N-Out Burger (6.4 miles)
• Popeyes Louisiana Kitchen (6.7 miles)
• The Habit Burger Grill (6.7 miles)

Places of Worship

• Immanuel Bible Church (5.2 miles)

Parks

• O'Melveny Park (5.6 miles)
• Playground (6.5 miles)
• Oak Spring Park (8.5 miles)
• Holleigh Bernson Memorial Park (9.1 miles)
• Lake Balboa Park (9.7 miles)
• Valencia Glen Park (9.9 miles)

Cafes

• Starbucks (6.4 miles)
• Panera Bread (6.7 miles)
• Starbucks (7.1 miles)
• Starbucks (7.6 miles)
• Honu Coffee (8.5 miles)
• Starbucks (8.7 miles)
• Starbucks (8.9 miles)

Physicians

• Mid-Valley Comprehensive Health Center (7.1 miles)
• Prima Pediatrics (7.2 miles)
• Facey Medical Group (7.9 miles)
• The Allergy and Asthma Institute of The Valley (8.2 miles)
• Southern California Orthopedic Institute (8.2 miles)
• Triangle Medical Group (9.5 miles)

Transportation

• Van Nuys FlyAway Bus Terminal to LAX (7.8 miles)
• Baggage Claim (8.3 miles)
• Hollywood Burbank Airport (BUR) (8.3 miles)
• Burbank Airport Ride Share Pick Up (8.3 miles)
• Terminal A (8.3 miles)
• Van Nuys Airport (VNY) (8.5 miles)
• North Hollywood Metro Station (9.7 miles)

Theaters

• AMC Porter Ranch 9 (9.2 miles)