Maclay Healthcare Center

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  • Interior

    A spacious and well-lit hospital room featuring two beds, modern furnishings, and decorative elements.

  • Outdoors

    A healthcare center with a sign and a large tree in front, photographed on a clear day.

  • Building

    A modern architectural building set against a clear blue sky, surrounded by lush greenery.

  • Architecture

    A mid-century modern house with large glass windows and a green roof.

  • Trees

    Outdoor seating area at a motel with chairs and tables on a paved surface.

  • Dining

    A spacious and well-lit dining area with neatly arranged tables and chairs, perfect for social gatherings.

  • Landscaping

    A well-lit outdoor space featuring a pergola, furniture, and landscaped trees, casting distinct shadows on the ground.

  • Seating Area

    An outdoor patio area with round tables, chairs, and surrounding buildings on a sunny day.

  • Outdoor

    A serene view of a building surrounded by greenery and well-maintained pathways.

  • Television

    A cozy hospital room featuring a patient bed adorned with a yellow blanket, a small table with a decorative basket and stuffed animal, and a TV in the background.

  • Lobby

    A spacious and inviting lobby area with contemporary furnishings and ample natural light.

  • Natural Light

    A bright and inviting lounge area featuring comfortable seating and modern decor.

  • Wall Art

    A bright and inspiring room with motivational wall art and organized shelves, featuring a blue floor.

  • Exercise Equipment

    A spacious fitness studio equipped with various exercise equipment, perfect for physical therapy and rehabilitation.

Maclay Healthcare Center

12831 Maclay Street, Sylmar, CA 91342

For more information about senior living options: (844) 490-3973

3.3 from 6 reviews
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Skilled Nursing Facility

Overall Review of Maclay Healthcare Center

Pros

  • pro The facility at Maclay Healthcare Center is well-maintained and attractive, providing a clean environment for patients.
  • pro Many nurses at the center are described as helpful and compassionate, contributing positively to patient care.
  • pro Patients are taken outside when the weather permits, enhancing their overall experience.
  • pro Family visits are encouraged and recognized as essential for the emotional well-being of the patients.
  • pro The staff at Maclay Healthcare demonstrates genuine care and attention to both patients and their families during difficult times.

Cons

  • pro The level of care at Maclay Healthcare Center was lacking, with delayed pain medication and inadequate attention to patient needs.
  • pro The nurse inadequately crushed and mixed pills with apple sauce, resulting in an unpalatable experience for the patient.
  • pro A patient's belongings, including clothing and a phone, went missing during their stay, leading to frustration and the need for police involvement.
  • pro Staff did not maintain adequate records of patients' possessions, contributing to a lack of accountability.
  • pro The day staff was perceived as underperforming or inconsistent in their responsibilities compared to the night shift employees.
  • pro A relative experienced dehydration despite multiple reports to staff about the issue, indicating a failure to follow through on care commitments.

Review

Maclay Healthcare Center is a facility that has garnered a variety of experiences from patients and their families over the years. On one hand, some individuals have expressed satisfaction with the cleanliness of the premises and the attentiveness of staff, especially during visits. One visitor noted that the center was well-maintained, clean, and even offered outdoor therapy sessions when conditions permitted. Family visits were facilitated through a secure computer login system to ensure patient safety, showcasing efforts to maintain a controlled environment for visitors. This attention to overall cleanliness and security made a positive impression on those who toured or visited loved ones at Maclay.

However, contrasting experiences emerged from patients requiring more intensive care. One individual shared her harrowing experience after undergoing surgery and transitioning to hospice care at Maclay. Despite initial hopes for support in her vulnerable state, she encountered significant delays in receiving pain medication—sometimes enduring waits of an hour or longer while in distress. The lack of responsiveness was compounded by difficulties in administering her prescribed medications; rather than receiving crushed pills mixed adequately with applesauce as requested, she received an impractically small amount that was nearly impossible to tolerate. This unmet need for timely care led this patient to seek emergency intervention thrice during her two-week stay, resulting in a lengthy hospital admission afterward.

The loss of personal belongings further exacerbated her negative experience within the facility. Valuables including clothing, cash, a phone, and even beloved items like a leather jacket went missing during her tenure at Maclay. It took considerable effort—including filing a police report—to recover these possessions fully. Repeated interactions with staff regarding inventory lists failed to yield records or assurances about the safekeeping protocols in place for residents’ belongings. Perturbingly for families entrusting their loved ones' care to Maclay Healthcare Center, these accounts raised questions about administrative oversight and commitment towards residents’ property security.

In contrast to these negative experiences were accounts from families who felt that overall care diminished as their relatives declined physically and cognitively over time at Maclay. One reviewer reflected on watching their mother-in-law's health deteriorate over nearly nine years spent at the facility—a span marked by instances where adequate hydration fell through due to perceived understaffing during daytime shifts. They praised diligent night staff but expressed concern about consistent follow-through among day employees regarding patient needs—highlighting how advocacy is essential when dealing with vulnerable individuals who may not be able to voice their requirements effectively.

Other family accounts portrayed more favorable impressions of personnel at Maclay Healthcare Centre compared to previous experiences endured elsewhere in nursing homes across California. A reviewer highlighted exceptional service from all levels of staff—from cleaning crews to nurses—even referring to them as "angels." In times of transition toward end-of-life care for loved ones, there were expressions of gratitude toward the team’s empathetic treatment not only because it brought comfort but also fostered connection among family members going through difficult periods.

Ultimately, experiences at Maclay Healthcare Center reveal vastly different landscapes shaped by specific needs and expectations around patient care and support systems available within such facilities. While some praise its upkeep and caring staff—which can foster emotional well-being—it cannot be overlooked that others faced significant hurdles related to attentive healthcare delivery or safeguarding personal possessions during stays there—demonstrating how nuanced perspectives can emerge based on unique circumstances surrounding each resident's journey through rehabilitation or end-of-life transitions shared within its walls.

Features

Housing

  • 141 resident community capacity 141 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Security gate Security gateSecurity gates provide an added layer of protection and peace of mind for seniors living in a community. They help prevent unauthorized entry, deter potential intruders, and create a sense of security for residents. This extra security measure can make seniors feel safe and secure in their living environment.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Burbank-Glendale-Pasadena (8 miles away) Burbank-Glendale-Pasadena (8 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Languages Spoken

  • English EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.
  • Spanish SpanishSpanish is an important language for seniors because it allows them to communicate effectively with caregivers, medical professionals, and others in their community who may speak Spanish as their primary language. It also provides opportunities for cultural enrichment and social connections.

Description

The Maclay Healthcare Center in Sylmar, CA is an assisted living community that offers a wide range of amenities and care services to its residents. The community provides a comfortable living environment with fully furnished accommodations, private bathrooms, and access to outdoor spaces. Residents can enjoy the convenience of on-site beauty salon services, cable or satellite TV, and high-speed internet.

Transportation needs are met with community-operated transportation services as well as arrangements for non-medical transportation and transportation to doctors' appointments. The community also provides move-in coordination assistance.

Meals at Maclay Healthcare Center are served in a restaurant-style dining room, allowing residents to enjoy delicious and nutritious food prepared by the staff. Special dietary restrictions are accommodated, including diabetes diet options.

The community places a strong emphasis on wellness and offers various programs to support mental and physical health. This includes a fitness room, wellness center, and mental wellness program. Daily activities are scheduled for residents' enjoyment, such as concierge services, resident-run activities, fitness programs, and planned day trips.

For peace of mind, the community features a security gate and 24-hour supervision with a call system in place for immediate assistance when needed. Care services include assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure residents receive their prescribed medications timely and accurately.

Language diversity is valued at Maclay Healthcare Center as Spanish is spoken by staff members who can communicate effectively with Spanish-speaking residents.

Within the vicinity of the community are several pharmacies where medication needs can be conveniently met. There are also nearby restaurants for additional dining options and three hospitals within close proximity for emergency medical care if needed.

Overall, Maclay Healthcare Center offers a comprehensive range of amenities and care services in a welcoming environment to promote comfort, wellbeing, and an active lifestyle for its residents.

Nearby Places of Interest

Pharmacies

  • Rite Aid (1.2 miles)
  • CVS Pharmacy (1.7 miles)
  • CVS Pharmacy (2.3 miles)
  • Walgreens (4.5 miles)
  • CVS Pharmacy (5.2 miles)
  • CVS Pharmacy (5.7 miles)
  • Walgreens (5.7 miles)

Hospitals

  • Olive View Ucla Medical Center (2.7 miles)
  • Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (3.2 miles)
  • Rinaldi Convalescent Hospital (4.9 miles)
  • Veterans Administration (5.8 miles)
  • Kaiser Permanente Emergency (6.1 miles)
  • Wespark Non-Profit Cancer Support Center (9 miles)

Restaurants

  • McDonald's (4 miles)
  • McDonald's (5 miles)
  • Sugar Suite (5.2 miles)
  • Wendy's (6.2 miles)
  • In-N-Out Burger (6.4 miles)
  • Popeyes Louisiana Kitchen (6.7 miles)
  • The Habit Burger Grill (6.7 miles)

Places of Worship

  • Immanuel Bible Church (5.2 miles)

Parks

  • O'Melveny Park (5.6 miles)
  • Playground (6.5 miles)
  • Oak Spring Park (8.5 miles)
  • Holleigh Bernson Memorial Park (9.1 miles)
  • Lake Balboa Park (9.7 miles)
  • Valencia Glen Park (9.9 miles)

Cafes

  • Starbucks (6.4 miles)
  • Panera Bread (6.7 miles)
  • Starbucks (7.1 miles)
  • Starbucks (7.6 miles)
  • Honu Coffee (8.5 miles)
  • Starbucks (8.7 miles)
  • Starbucks (8.9 miles)

Physicians

  • Mid-Valley Comprehensive Health Center (7.1 miles)
  • Prima Pediatrics (7.2 miles)
  • Facey Medical Group (7.9 miles)
  • The Allergy and Asthma Institute of The Valley (8.2 miles)
  • Southern California Orthopedic Institute (8.2 miles)
  • Triangle Medical Group (9.5 miles)

Transportation

  • Van Nuys FlyAway Bus Terminal to LAX (7.8 miles)
  • Baggage Claim (8.3 miles)
  • Hollywood Burbank Airport (BUR) (8.3 miles)
  • Burbank Airport Ride Share Pick Up (8.3 miles)
  • Terminal A (8.3 miles)
  • Van Nuys Airport (VNY) (8.5 miles)
  • North Hollywood Metro Station (9.7 miles)

Theaters

  • AMC Porter Ranch 9 (9.2 miles)

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