Santa Monica Health Care Center

Pros

• The social worker at the Santa Monica Health Care Center was very helpful and provided good communication over the phone.
• The staff responded quickly when a patient requested water, indicating a prompt response to needs.
• The facility maintained a clean environment, including both the patient's room and restrooms.
• There is an outdoor patio available for patients to enjoy some fresh air and a change of scenery.
• The presence of a parking attendant made visiting easier by alleviating concerns about finding street parking in Santa Monica.

Cons

• The staff at the Santa Monica Health Care Center provided poor treatment to the relative, demonstrating confusion and a lack of organization.
• Personal belongings, such as clothes, were frequently lost by the facility.
• The staff did not consistently change the patient's diapers or provide appropriate care for his medical needs.
• The food served was described as disgusting and unappetizing.
• The facility released the patient without proper communication regarding treatment updates, leaving him without necessary physical therapy.
• Record keeping at the facility was reported to be very poor, leading to mismanagement of medication dosages and missed doses.
• Patients were not turned regularly to prevent bed sores, indicating a lack of attentive care from the staff.

Review

The Santa Monica Health Care Center has garnered mixed reviews from family members of residents, reflecting both commendations and significant concerns regarding the quality of care provided. One reviewer shared a relatively positive experience, highlighting their interactions primarily through phone communication with the social worker at the facility, who was described as "very helpful." This indicates that some aspects of administrative support are functioning well within the center. However, the hands-on care provided to patients appears to be less satisfactory based on the contrasting viewpoints expressed by other reviewers.

According to this first review, while day-to-day staff interaction was minimal, there was a notable instance when a patient requested water and received prompt assistance. The reviewer commented on the cleanliness of the facility, mentioning that both his step-dad’s room and the common restrooms were tidy. Room arrangements did raise some concerns; for instance, sharing space in a two-bedroom arrangement left limited separation between beds, which could impact privacy and comfort during visits. Despite these issues, they noted some redeeming qualities such as acceptable lighting and the presence of a window in their loved one’s room—a feature that can help create an inviting atmosphere amidst clinical decor.

Conversely, another reviewer articulated severe dissatisfaction with the treatment received by their relative at this same facility. They expressed frustration over what they perceived as poor communication and lack of organization among staff members. Key complaints included frequent misplacement of personal belongings—indicating potential negligence in inventory control—and confusion regarding staff knowledge about attending physicians. In addition to logistical disarray, they pointed out serious lapses in care standards: instances where critical measures like changing diapers and elevating legs for medical reasons were not acted upon correctly or timely.

The food served at Santa Monica Health Care Center was also criticized harshly by this second reviewer who described it as "disgusting." This concern raises important questions about dietary needs and considerations within nursing facilities that affect resident satisfaction directly. Compounding these issues was an alarming lapse in medical treatment; they explained how their relative was discharged without appropriate therapy being administered—a situation exacerbated by miscommunication around insurance coverage that ultimately led to days without necessary physical rehabilitation.

Moreover, they emphasized significant shortcomings in record keeping at Santa Monica Health Care Center. They observed discrepancies in medication administration where doses were reportedly missed—a critical issue that could impact health outcomes severely for vulnerable patients reliant on consistent medication routines. Such failures are particularly alarming given that inadequate attention to basic medical protocols can lead to severe complications for residents requiring ongoing healthcare management.

Overall, reviews of the Santa Monica Health Care Center underline a dichotomy between aspects recognized as satisfactory—like certain clerk services or individual care interactions—and areas clearly needing improvement such as consistency in daily nursing practices and dietary provisions. In light of these evaluations from separate individuals with differing experiences within similar contexts at the facility, it is evident that while there may be elements worthy of praise—in particular clean premises or responsive social workers—the fundamental inconsistencies surrounding caregiving pose challenges that must be addressed urgently if patient welfare is prioritized genuinely within this healthcare environment.

Restaurants

• Tartine Santa Monica (0.1 miles)
• Santa Monica Brew Works (0.4 miles)
• Erewhon Market (0.7 miles)
• Bodega Wine Bar (0.9 miles)
• Bay Cities (0.9 miles)
• 1212 Santa Monica (1.3 miles)
• The Penthouse (1.3 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.4 miles)
• Rite Aid (0.5 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.7 miles)

Hospitals

• Santa Monica - UCLA Medical Center & Orthopaedic Hospital (0.3 miles)

Parks

• DOG PPL - Dog Park, Bar, Cafe & Lounge (1.1 miles)
• Palisades Park (1.4 miles)
• Santa Monica State Beach (1.4 miles)
• Ocean View Park (2.1 miles)
• Penmar Recreation Center (2.2 miles)
• South Beach Park (2.2 miles)
• Will Rogers State Historic Park (2.5 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (1.7 miles)
• The Rose Cafe & Market (2.3 miles)
• Gjusta (2.4 miles)
• Intelligentsia Coffee (2.8 miles)
• Great White (2.9 miles)
• Chocolate Bash (3.1 miles)

Physicians

• UCLA Stein Eye Institute Westwood (3.2 miles)
• Kaiser Permanente Culver Marina Medical Offices (4 miles)

Theaters

• AMC Century City 15 (4.1 miles)

Places of Worship

• King Fahad Mosque (4.3 miles)