Ocean Pointe Healthcare Center

Pros

• Overall, the care at Seaport was reported to be pretty good, with clean rooms and regular hygiene assistance provided for patients.
• Many residents appreciated the friendly, courteous, and respectful treatment from the staff.
• The facility featured a central courtyard with a koi pond and turtles, creating a pleasant outdoor space.
• Residents enjoyed engaging activities, with some preferring them over sitting in the hallways.
• Reviewers noted that the nursing staff was quick to respond to patient needs and maintained cleanliness in both personal hygiene and living spaces.
• The Assistant Director was described as kind and caring, contributing positively to the overall atmosphere of the facility.
• One reviewer expressed high satisfaction with therapy services received during rehabilitation at Seaport 17th, highlighting effective support from staff members.

Cons

• The facility has poor accountability for the welfare of the residents, leading to issues such as lost clothes and unattended patients.
• There are reports of unsanitary conditions, including feces on the floor in the hallways.
• Patients experience long wait times for assistance, often sitting in soiled diapers for extended periods.
• Staff turnover is high, resulting in a lack of continuity in care.
• Activities provided are considered boring, leading residents to prefer sitting in hallways rather than participating.
• Some staff members exhibit a lack of warmth and friendliness towards residents.
• The facility is described as needing a remodel due to its dated appearance and dark rooms.
• Parking for visitors is consistently challenging in the area surrounding the facility.

Review

The Seaport facility located at 17th Street in Santa Monica, California has garnered a wide range of reviews from families and residents, painting a complex picture of the care and conditions within its walls. Some reviews are starkly critical, while others provide a more balanced view acknowledging both strengths and weaknesses.

Many reviewers express deep concerns about the overall welfare of the residents. One pointed criticism is the apparent lack of accountability for patient care. Complaints regarding missing personal items, such as clothes and diapers, suggest a troubling oversight in basic needs management. A shocking incident described involved a patient falling because they were left unattended while a Certified Nursing Assistant (CNA) was preoccupied with other tasks. Such occurrences raise serious questions about staff adequacy and responsiveness to resident safety. The reviewer also lamented that their mother suffered an unexplained hip fracture during her stay, further emphasizing worries about inadequate supervision and care.

Hygiene issues are another recurring theme among dissatisfied customers. Reports indicate that the facility often has unpleasant odors lingering in the hallways due to unsanitary conditions—specifically instances where feces are found on the floor. This situation leads one reviewer to describe an unfortunate experience stepping into waste within the building. Furthermore, many patients reportedly face long waits for assistance with bathroom needs, sometimes sitting uncomfortably in soiled diapers for extended periods before receiving attention. While it's acknowledged that dedicated CNAs work hard amidst these circumstances, it is evident that staffing shortages are prevalent—attributed largely to owners prioritizing profit over adequate caregiver retention.

Conversely, some reviews offer more favorable impressions of Seaport 17th, highlighting aspects such as cleanliness and pleasant interactions between staff members and residents. One satisfied customer noted that rooms were kept tidy and patients enjoyed regular hygiene assistance twice weekly. Additionally, positive interactions with nursing staff were mentioned; residents reportedly felt treated with respect and courtesy despite occasional delays in receiving immediate assistance when needed.

Amidst these mixed reviews lies an appreciation for certain personnel who have had a substantial positive influence on residents' experiences at Seaport 17th. Reviewers acknowledged specific staff members for their kindness and dedication, including Patricia Rose—a volunteer praised for her supportive role—and the Assistant Director for his caring demeanor toward both staff and residents alike. The commentary indicates that there may be pockets of warmth within an otherwise challenging environment.

Another aspect that several reviewers noted was the facility's physical setup; it is situated favorably near local hospitals and features outdoor amenities like a central courtyard with koi ponds—potentially offering soothing environments for residents . However, while some appreciated these facilities as nice spaces to relax or engage in activities organized by visiting entertainers or volunteers, others observed a lack of stimulation leading many individuals to pass time aimlessly wandering hallways when not engaged in scheduled activities.

Lastly, parking difficulties emerged as another pain point highlighted by visitors trying to access their loved ones at Seaport 17th; challenge amplified by Santa Monica’s notorious congestion woes means families may have to endure long walks just to reach the entrance of this care facility. In summation, while there exists a split opinion on different dimensions—from dismal personal care standards to commendable nursing efforts—the overarching sentiment emphasizes an urgent need for improvements across various facets of service delivery at Seaport 17th.

Hospitals

• Santa Monica - UCLA Medical Center & Orthopaedic Hospital (0.1 miles)

Restaurants

• Tartine Santa Monica (0.2 miles)
• Santa Monica Brew Works (0.4 miles)
• Bodega Wine Bar (0.7 miles)
• Bay Cities (0.7 miles)
• Erewhon Market (0.9 miles)
• 1212 Santa Monica (1.1 miles)
• The Penthouse (1.1 miles)

Pharmacies

• Walgreens (0.3 miles)
• Rite Aid (0.3 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.9 miles)

Parks

• DOG PPL - Dog Park, Bar, Cafe & Lounge (0.9 miles)
• Palisades Park (1.2 miles)
• Santa Monica State Beach (1.2 miles)
• Ocean View Park (1.9 miles)
• South Beach Park (2.1 miles)
• Penmar Recreation Center (2.1 miles)
• Will Rogers State Historic Park (2.5 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.7 miles)
• The Rose Cafe & Market (2.2 miles)
• Gjusta (2.3 miles)
• Intelligentsia Coffee (2.7 miles)
• Great White (2.8 miles)
• Chocolate Bash (3.2 miles)

Physicians

• UCLA Stein Eye Institute Westwood (3.5 miles)
• Kaiser Permanente Culver Marina Medical Offices (4 miles)

Theaters

• AMC Century City 15 (4.3 miles)

Places of Worship

• King Fahad Mosque (4.4 miles)