Country Villa Westwood

Pros

• Country Villa Westwood is noted for its clean and well-maintained interior, creating a pleasant environment for residents.
• The therapy programs are structured with frequent sessions, providing residents with consistent care and activity throughout the day.
• The food at the facility is described as good, enhancing the overall experience for the residents.
• COVID-19 testing protocols are in place, ensuring the health and safety of residents by testing them twice a week.
• Some staff members exhibit kindness and positivity towards the residents during interactions.

Cons

• The staff often fails to answer calls for assistance, particularly on weekends, leading to long hold times.
• Staff members are inconsistent between shifts and display unfriendly behavior towards residents and their families.
• There is a lack of adequate communication and attention to residents' needs, resulting in neglect and mistreatment.
• Residents may be provided inappropriate food that they cannot eat, without proper accommodations made by the staff.
• The facility's administration seems dismissive of issues raised by families regarding staff performance and resident care.
• Physical therapy services appear to be nonexistent or ineffective, contributing to deterioration in residents' health.
• Some residents experience significant health declines while at the facility due to inadequate medical attention and oversight from staff.

Review

Country Villa Westwood, a rehabilitation center, has received a mixed bag of reviews from visitors and family members of patients. On one hand, the facility is commended for its clean environment, good food, and pleasant atmosphere. The staff members who do engage with residents are described as friendly and caring. Patients receive therapy multiple times throughout the day, coupled with various activities designed to promote recovery. Additionally, the facility’s commitment to safety is evident through its COVID-19 precautions, which include bi-weekly testing for residents. However, these positive aspects seem overshadowed by significant shortcomings in staff responsiveness and care.

One of the major criticisms revolves around the inconsistency and lack of attentiveness among the staff. Many users report difficulties in reaching staff when needed; calls for assistance can result in long wait times or even being ignored entirely. For instance, one reviewer recounted being on hold for an astonishing 45 minutes just to reach a Certified Nursing Assistant (CNA) on a weekend—a time when staffing issues seem particularly pronounced. This poor communication not only frustrates family members but also raises serious concerns about the quality of care provided to residents during non-peak hours.

Additionally, reviewers express dissatisfaction with how certain staff members behave towards patients. The observation that different personnel work on each shift leads to inconsistencies in care and communication. One reviewer noted that their loved one's condition deteriorated significantly over three weeks spent at Country Villa Westwood due to apparent neglecting behaviors from caregivers during his stay. It appears that once caregivers realize family members are involved—actively watching over their loved ones—the treatment improves dramatically, suggesting that accountability may be lacking when families are not present.

Communication—or rather, the lack of it—is another sore point mentioned by several families. One individual cited particularly troubling experiences involving their father who was left without appropriate food options due to his dietary needs going unrecognized by staff. Miscommunication means vital needs fall through the cracks; this reviewer's father was given solid foods despite having no teeth to chew them properly—a glaring oversight indicative of inadequate training or awareness among employees regarding patient needs.

The repercussions of inadequate attention extend beyond discomfort; they can lead to serious health issues as well. When family members attempt to intervene or advocate for necessary medical attention—such as arranging doctor visits—they often encounter delays or complete disregard from facility personnel. Instances included delays in addressing ear infections or coordination mishaps with transportation arrangements for medical appointments were common frustrations voiced by families needing immediate assistance for loved ones in precarious health conditions.

Ultimately, while Country Villa Westwood possesses a few redeeming qualities—such as cleanliness and some attentive staff—the overarching narrative is marred by systemic problems related to care delivery and patient management practices within the facility. Families emphasize vigilance and involvement when keeping tabs on their loved ones’ care while warning against complacency when entrusting rehab centers with vulnerable individuals who require consistent compassion and professional healthcare services. They urge potential visitors seeking rehabilitation for themselves or family members to investigate carefully before making such crucial decisions about where recovery will take place—to avoid any regrets stemming from placing trust in facilities like Country Villa Westwood where attention may be regrettably inconsistent at best.

Restaurants

• McDonald's (0.4 miles)
• Erewhon Market (0.6 miles)
• Jon & Vinny's Brentwood (0.9 miles)
• Santa Monica Brew Works (1.3 miles)
• Tartine Santa Monica (1.3 miles)
• Shamshiri Grill (1.7 miles)
• In-N-Out Burger (1.8 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1 miles)
• Walgreens (1.3 miles)
• Rite Aid (1.7 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.9 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (1.5 miles)
• Chocolate Bash (2 miles)
• The Rose Cafe & Market (3.1 miles)
• Gjusta (3.2 miles)
• Intelligentsia Coffee (3.4 miles)
• Starbucks (3.6 miles)

Parks

• Westwood Park (1.4 miles)
• DOG PPL - Dog Park, Bar, Cafe & Lounge (2.4 miles)
• Penmar Recreation Center (2.4 miles)
• Santa Monica State Beach (2.6 miles)
• Palisades Park (2.6 miles)
• Will Rogers State Historic Park (2.9 miles)
• Ocean View Park (3.1 miles)

Hospitals

• Santa Monica - UCLA Medical Center & Orthopaedic Hospital (1.5 miles)
• Kaiser Permanente West Los Angeles Medical Center (5.1 miles)

Physicians

• UCLA Stein Eye Institute Westwood (2 miles)
• Kaiser Permanente Culver Marina Medical Offices (3.8 miles)

Theaters

• AMC Century City 15 (2.9 miles)

Places of Worship

• King Fahad Mosque (3.7 miles)