12001 Santa Monica Boulevard, Los Angeles, CA 90025
For more information about senior living options: (844) 490-3973
Erin M. was very nice and accommodating. The rest of the unit was excellent. The location is excellent and close to everything, in a quiet, safe neighborhood. Will and Alex are responsive and a pleasure to work with. The units are thoughtfully designed with generously sized patios. The rooftop patio and hot tub are top notch. Alex has provided excellent maintenance. The building is new and safe with attentive management. Jackie has been very helpful during tours and after moving in. The amenities are super clean and nice. Erin M. is very professional. Erin M. goes above and beyond and does an excellent job.
The unit 319 has an extremely small living room space that is merged with the kitchen, making it feel cramped. The primary bathroom is missing a second sink. The overall floor plan feels awkward, with long hallways and bedrooms, suggesting it's better suited for three roommates than a family. The holding fee of $250 per applicant lacks upfront disclosure and led to a $500 loss. Denials can leave funds in limbo when the rep dodges calls, delaying release of the hold. The fund return window of 12 to 24 days is unnecessarily long and opaque. There are concerns about lack of transparency in Greystar/The Charlie/Real Page processes, with references to related class-action suits. The price is outrageous for such a small living area.Across two Greystar-managed properties in the Los Angeles area - the Yale building and The Charlie Santa Monica - resident and guest experiences span a wide range of praise and frustration, but several core threads emerge: standout staff and modern, well-appointed features on one hand, and concerns about unit layout, price, and opaque fee practices on the other.
At the Yale building, location and the day-to-day living experience tend to be described in very positive terms. Reviewers highlight a highly desirable setting: a quiet, safe neighborhood that is still conveniently close to everything a resident might need. After more than a year of residency, people praise the management and maintenance team, singling out Will as a responsive manager and Alex as a maintenance technician who is reliable, knowledgeable, and effective. The building itself is characterized as new and well cared-for, with a strong emphasis on safety and cleanliness. Maintenance issues are described as being resolved promptly - typically within a day or two - and the rooftop patio and hot tub are singled out as standout amenities that elevate daily living. The sentiment across these notes is that the Yale is a thoughtfully designed place with attentive staff who tend to take proper care of residents' needs.
There are also important caveats tied to specific unit layouts at Yale. One unit, described as 319, a three-bedroom, two-bath, is criticized for its interior flow and size. The living room is noted as very small, especially because it's merged with the kitchen, creating a cramped feel. The overall floor plan is described as "meh," with long hallways and bedrooms that feel more suited to a setup with three roommates rather than a family. In addition, there are practical drawbacks such as a missing second sink in the primary bathroom. Taken together, these details illustrate how even well-regarded buildings can have individual units that don't work for every household, particularly when family living or entertaining space is a priority.
The Charlie Santa Monica earns high marks for its tour experience and the overall impression of the building. The leasing manager, Erin M., is repeatedly praised as professional, welcoming, and genuinely helpful. First impressions during a tour - even without a scheduled appointment - are described as excellent, with Erin explaining details clearly and answering questions in a way that made potential residents feel well taken care of. The property itself is described as new and well equipped, with a broad array of amenities designed to support an active, social lifestyle: multiple gym spaces, lounges, underground parking, rooftop decks, barbecues, and a hot tub. The tone across these reviews is that Erin's warmth and attentiveness make a meaningful difference in the leasing experience, and several reviewers suggest she deserves consideration for a promotion or raise due to going "above and beyond."
Beyond Erin, the on-site team at The Charlie Santa Monica includes Alex, a maintenance technician who consistently receives compliments for his reliability and competence. Reviewers note that Alex addresses maintenance requests with speed and professionalism, and his work is described as conscientious and thorough. The positive maintenance culture is reinforced by mentions of Will - the building manager - who contributes to the impression of a responsive, well-run property. The overall sentiment about The Charlie is that, when issues arise, the property's staff are capable and communicative, helping to maintain a smooth living experience in a modern complex.
A recurring theme across all of these notes is a balance between value, amenities, and cost. Several comments explicitly label The Charlie as an "outrageous price for a small living area," signaling that some residents feel the rent and the footprint don't align. Yet this sentiment sits alongside strong endorsements of the building's amenities, modern kitchens, and the overall vitality of the property's social and recreational spaces. The Yale building also lands on the side of strong value in terms of location, safety, and the quality of maintenance and management, even as a few unit-specific layouts fall short of expectations for certain households. This juxtaposition underscores a broader truth about these properties: high-end finishes, thoughtful design, and attentive staff can coexist with concerns about space efficiency and the overall cost of living.
Finally, a thread that runs through several experiences is transparency and process timing around fees and holds. One review notes a frustrating holding-fee policy - $250 per applicant - with a delayed release after a denial, and the assertion that the holding should be released promptly when a unit isn't secured. The possibility that RealPage can authorize release, but a designated representative's availability or responsiveness gets in the way, leaves renters feeling stuck in limbo. The reviewer points to calls for greater upfront disclosure and transparency around fees, and references to broader class-action discussions about Greystar's fee practices. This perspective adds a pragmatic caution for future renters: while the on-site teams can be excellent - Erin, Will, Alex, and Jackie among others - the financial terms of securing a lease can be a powerful factor in evaluating whether a building is the right fit.
In sum, the experiences within these two Greystar properties illustrate a landscape of strong human leadership and high-end amenities, paired with practical concerns about space, cost, and fee transparency. The Yale building is celebrated for its safe, well-located setting, diligent maintenance, and responsive management, with some units offering well-designed layouts and others that may not suit every family's needs. The Charlie Santa Monica shines for its modern, amenity-rich environment and the exceptional service from leasing and maintenance staff, especially Erin M. and Alex, while raising questions about budget alignment and fee disclosures. Together, they reflect a living environment where exceptional personal service and premium facilities are tempered by the realities of price, space, and transparent processes.
44 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Los Angeles International (7 miles away) Burbank-Glendale-Pasadena (13 miles away) Long Beach (Daugherty) (24 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Charlie's Residential Care, located in the heart of Los Angeles, CA, offers a warm and inviting assisted living community designed to provide residents with comfort, safety, and support. With a range of modern amenities, this community is tailored to enhance the quality of life for its residents.
At Charlie's Residential Care, residents can enjoy spacious and fully furnished accommodations that come equipped with essential conveniences such as cable or satellite TV and Wi-Fi/high-speed internet access. The beautifully landscaped outdoor space features a serene garden where residents can relax and socialize. Dining experiences are elevated with restaurant-style meals served in a dedicated dining room, accommodating special dietary restrictions to meet individual needs. A small library provides a cozy nook for reading enthusiasts.
The community is committed to the well-being of its residents through various care services. With 24-hour supervision and assistance with daily activities such as bathing, dressing, transfers, and meal preparation, staff members are always available to ensure each resident’s comfort and safety. Personalized medication management and diabetes diet support further emphasize the attentive care provided at Charlie's.
Engagement is key at Charlie's Residential Care; residents can take part in scheduled daily activities and resident-run programs that foster social interaction and mental wellness. The area is vibrant with convenient access to local cafes, parks, pharmacies, restaurants, physicians’ offices, places of worship, theaters, and hospitals—all within close proximity.
Whether looking for companionship or needing supportive services tailored specifically for seniors' needs, Charlie's Residential Care stands out as a nurturing environment where independence meets compassionate care amidst the bustling backdrop of Los Angeles.
Charlie's Residential Care is located at 12001 Santa Monica Boulevard, Los Angeles, CA 90025 in Los Angeles County, California
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