Berkley East Healthcare Center

Pros

• The staff, including nurses, CNAs, and therapy teams, received praise for being attentive, caring, and helpful during treatment.
• Many patients appreciated the clean environment and pleasant ambiance of the facility.
• The physical therapy and occupational therapy provided were highlighted as excellent, with specific therapists recognized for their outstanding support.
• Reviewers noted that the food offered at the facility was surprisingly decent to occasionally very good.
• Some patients found the rooms to be spacious and comfortable, enhancing their overall experience during recovery.
• A patient expressed a desire to stay longer due to the quality of therapy available five days a week.
• Several families mentioned being grateful for the strong nursing care received by their loved ones.

Cons

• The building is not handicapped accessible, making it difficult for individuals with mobility aids to navigate.
• Call buttons are often not answered in a timely manner, leading to long waits for assistance.
• Communication from the administration and nursing staff is poor, with messages frequently going unanswered.
• The facility is disorganized, resulting in missed therapies and inadequate patient care.
• Patients have been discharged without proper medications or discharge planning.
• Many family members feel frustrated due to a lack of updates on their loved ones' conditions.
• There are reports of neglect and insufficient cleanliness, raising concerns about patient safety and hygiene.
• Staff members are often unavailable or unhelpful, leaving patients without necessary support.
• Food quality is consistently criticized as being terrible or only occasionally decent.
• Families report difficulty in obtaining medical records needed for ongoing care after discharge.

Review

Berkley East Healthcare Center has received a mixed bag of reviews from patients and their families, highlighting both commendable aspects and significant shortcomings. One standout feature is the quality of care provided by the nursing staff and therapy teams. Numerous reviews praise the dedication and attentiveness of nurses and Certified Nursing Assistants (CNAs) like Kailani, Abraham, Jesse, Erica, Jackie, Susanna, Martha, Tyler, Janey, and many others who played pivotal roles in patients' recovery journeys. The physical therapy (PT) and occupational therapy (OT) departments also received accolades for their hard work in preparing patients for a smooth transition back to daily life. However, despite this positive feedback regarding direct patient care, glaring administrative issues muddled the overall experience for many.

While individual caregivers displayed kindness and professionalism, numerous complaints surfaced about the facility's disorganization at higher levels. Patients noted a lack of communication among staff members—specifically between doctors and nursing staff—which led to feelings of neglect amongst patients. Doctors are reported to rotate every few weeks without providing consistent oversight or continuity of care. The absence of coordinated discharge planning resulted in situations where patients were released without necessary medications or adequate preparation for home care.

Accessibility issues surfaced as a pressing concern for those with mobility challenges; multiple reviewers pointed out that the building was not fully handicapped accessible. Problems included a malfunctioning elevator connecting below-ground parking to lobby areas and heavy glass doors that lacked automatic openers or assistance during peak hours when front desk personnel were unavailable. This situation posed safety risks to those requiring support in entering or exiting the facility.

The food served at Berkley East elicited divided responses; while some described it as decently prepared at times—occasionally even "really good"—others expressed dissatisfaction with its quality overall. Reviewers noted that dietary options could be better aligned with patient needs to enhance their rehabilitation experience during an often stressful time.

A core issue emerged around the understaffing at Berkley East Healthcare Center which disproportionately affected patient care quality. A critical review highlighted instances where call buttons went unanswered for long periods—a distressing issue when timely assistance was needed most urgently. Some family members expressed frustration over poor communication when attempting to check on loved ones' status; instances arose where phone calls went unanswered or resulted in lengthy hold times that ended abruptly without resolution.

Significantly alarming accounts involved reports of inadequate medical attention leading to deteriorating health outcomes for some patients within the facility's walls. Instances of untreated conditions escalated into severe complications such as pneumonia and bed sores due to perceived negligence by healthcare providers at Berkley East; these experiences led family members to seek alternative places for ongoing care. The lackadaisical approach toward maintaining cleanliness further exacerbated concerns about infection control practices within the center.

In conclusion, while Berkley East Healthcare Center boasts a committed team of caregivers delivering quality rehabilitation services on an individual level, structural weaknesses within administration hinder effective coordination across departments essential for comprehensive patient management. Families considering this skilled nursing facility should weigh both favorable mentions regarding personal staff against substantial administrative failures that might compromise their loved one’s well-being during recovery processes.

Restaurants

• Tartine Santa Monica (0.1 miles)
• Santa Monica Brew Works (0.5 miles)
• Erewhon Market (0.6 miles)
• Bodega Wine Bar (1 miles)
• Bay Cities (1 miles)
• 1212 Santa Monica (1.4 miles)
• McDonald's (1.4 miles)

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.4 miles)
• Rite Aid (0.5 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.6 miles)

Hospitals

• Santa Monica - UCLA Medical Center & Orthopaedic Hospital (0.4 miles)

Parks

• DOG PPL - Dog Park, Bar, Cafe & Lounge (1.2 miles)
• Palisades Park (1.5 miles)
• Santa Monica State Beach (1.5 miles)
• Ocean View Park (2.2 miles)
• Penmar Recreation Center (2.2 miles)
• South Beach Park (2.3 miles)
• Will Rogers State Historic Park (2.4 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.7 miles)
• The Rose Cafe & Market (2.4 miles)
• Gjusta (2.5 miles)
• Intelligentsia Coffee (2.9 miles)
• Great White (3 miles)
• Chocolate Bash (3 miles)

Physicians

• UCLA Stein Eye Institute Westwood (3.2 miles)
• Kaiser Permanente Culver Marina Medical Offices (4 miles)

Theaters

• AMC Century City 15 (4 miles)

Places of Worship

• King Fahad Mosque (4.3 miles)