Riverwalk Post Acute

Pros

• The rooms at Orangetree Convalescent are clean and well-maintained.
• Some staff members really go out of their way to help patients.
• The dining area is clean, contributing to a pleasant environment.
• The facility has a pretty sterile environment, which is important for patient care.
• The staff was nice during the tour of Orangetree Convalescent.
• One reviewer noted that their family member received necessary care such as bathing and feeding intravenously, indicating that some basic care needs were met effectively.

Cons

• 95% of the staff are not attentive to patients and often ignore call lights.
• Patients have experienced delays of up to 3 hours for basic care, such as changing diapers or cleaning.
• The food provided is consistently described as bad and unappetizing.
• Staff do not follow mandated COVID-19 precautions, raising concerns about safety.
• There are reports of rough treatment from staff towards patients.
• Despite appearances, the rooms are unsanitary and can smell unpleasant.
• Patients' clothing has been lost multiple times due to staff negligence in laundry handling.
• Family members often have to provide personal care that should be administered by staff, such as bathing.
• The head nurses are perceived as dismissive and lack accountability for issues raised by families.
• There have been numerous complaints about lack of proper medical attention and equipment for patients' needs.

Review

The reviews detailing experiences at local care facilities paint a troubling picture of patient care, highlighting rampant inconsistencies in service quality, sanitation issues, and overall patient treatment. While some reviewers acknowledge that the environment may seem clean initially and that certain staff members are genuinely caring, overwhelming sentiments reveal that many aspects of these facilities could be detrimental to vulnerable patients.

A common theme among dissatisfied reviewers is the lack of attention from nursing staff. Patients frequently found their call lights ignored for prolonged periods—sometimes extending up to three hours. This neglect often results in severe discomfort for patients, who struggle with basic needs such as diaper changes or personal hygiene. Despite a few staff members going out of their way to assist patients, others reportedly avoided responsibilities or failed to respond adequately during moments of distress. Such negligence fosters an unsafe atmosphere where loud cries for help go unheard, raising concerns about the adequacy and commitment of nursing personnel.

Food quality emerges as another significant issue highlighted by multiple reviewers. The dining options offered at these facilities do not meet expectations; many describe the meals as unappetizing and poorly prepared. Dietary inadequacies can contribute to further health complications for already compromised patients, making it imperative that nutrition is prioritized in any long-term care environment. While notes about cleanliness within certain areas like the dining room were mentioned positively by some residents or their families, they starkly contrast with complaints regarding substandard food quality.

Sanitation practices have been criticized harshly across various accounts as well. One reviewer recounted unsanitary conditions within patient rooms—reportedly smelling foul and overrun with pests such as ants—which raises alarms about the facility's overall upkeep and employee training on hygiene standards. Specific instances were shared where personal items belonging to patients were lost in laundry cycles, leaving them in unclean clothing typical of far worse living conditions than those expected in a medical setting. These observations suggest a distressing level of disregard for both cleanliness and personal dignity.

Neglect extends beyond mere hygiene; alarming narratives surfaced regarding inadequate medical care protocols affecting critical patient safety measures. For example, one family expressed concern about their loved one's bed alarm system intended to prevent falls—asserting it was never installed despite repeated requests for assistance from administrators. Furthermore, reports indicate instances where prescribed medications were either improperly administered or entirely overlooked without appropriate medical oversight from attending physicians—a glaring lapse when dealing with individuals suffering from serious health issues.

Despite negative experiences shared by numerous families seeking care for loved ones plagued by illness or debilitation, there remain glimpses of positivity amidst the discontent—for instance, Orangetree Convalescent has garnered appreciation among some families who noted that their environments appeared sterile and properly maintained while also providing attentive staff interactions during visits. Ultimately though, the overarching message resonates loudly: potential residents should tread cautiously when considering placement within these facilities due to serious deficiencies evident throughout various aspects of patient care—from staffing challenges and equipment failures to substantial lapses in sanitation protocols—that influence not only comfort but also crucial health outcomes for those entrusted into their hands.

In conclusion, while there may be sporadic praise directed toward individual caregivers or specific attributes like cleanliness in limited areas, consistent patterns emerge revealing systemic flaws necessitating immediate reform across numerous facets that define resident experience within these long-term care settings. Families are encouraged—to investigate thoroughly before entrusting the well-being of your loved ones—to such places bearing significant responsibility yet too frequently failing to deliver adequate support services essential to maintaining dignity amid challenging health circumstances.

Restaurants

• Taqueria 2 Potrillos (0.5 miles)
• Yard House (0.6 miles)
• TGI Friday's (0.8 miles)
• The Cheesecake Factory (0.9 miles)
• Brandon's Diner (1 miles)
• McDonald's (1.3 miles)
• In-N-Out Burger (3.1 miles)

Theaters

• AMC Tyler Galleria 16, NEW RESERVED SEATING: Save your favorite seat in advance (0.6 miles)
• Regal Riverside Plaza (4.4 miles)
• Regal Edwards Corona Crossings & RPX (7.6 miles)

Hospitals

• Parkview Community Hospital Medical Center (1 miles)
• Windsor Cypress Gardens Healthcare (1.3 miles)
• Molina Medical Center (2.6 miles)
• Riverside Center (4.4 miles)
• Empire Imaging (5.7 miles)

Physicians

• Renaissance Radiology Medical Group (1 miles)
• Asthma & Allergy Medical Group (1.1 miles)
• Li Doris MD Mission Surgical Clinic (1.6 miles)
• Riverside Family Physicians (2.6 miles)
• West Dermatology Riverside (2.6 miles)
• Jeffrey M Deledonne Dr DDS (3.1 miles)
• Loma Linda University Plastic Surgery Group (3.7 miles)

Pharmacies

• Walgreens (1.6 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• V 215 (2 miles)
• Tap Pharmacy (2.6 miles)
• Sav-On Pharmacy (2.7 miles)

Cafes

• Wanda's Cafe (1.7 miles)
• Starbucks (6.6 miles)
• Panera Bread (6.8 miles)
• Starbucks (7.5 miles)
• Starbucks (7.6 miles)
• Dutch Bros Coffee (7.8 miles)

Places of Worship

• Riverside Community Church (3.8 miles)
• The Refuge Bible Fellowship (8.1 miles)

Parks

• Mount Rubidoux (5.6 miles)
• Eastvale Community Park (6.5 miles)
• Andulka Park (6.7 miles)
• Vernola Family Park (7 miles)
• River Walk Park (7.3 miles)
• Sycamore Canyon Wilderness Park (7.9 miles)