Brookside Healthcare Center

Pros

• Jane is very attentive to her patients and always cheerful, making her presence a source of happiness during difficult times.
• The rooms at Brookside are kept clean and orderly, contributing to a pleasant environment for the residents.
• The staff at Brookside Healthcare Center are extremely helpful and pleasant, fostering positive relationships with the residents.
• Residents have access to various activities and engaging programs, which enhances their experience at the facility.
• Overall treatment received by residents at Brookside has been good, with staff being accommodating and supportive.
• Julie, the social worker, was highlighted as very helpful during the stay of one resident's family, contributing positively to their experience.
• Brookside offers amenities like a beauty salon and physical therapy room, adding to the quality of care provided.

Cons

• The facility was criticized for not following medication protocols, leading to a patient's breakdown and hospitalization.
• There were complaints about unresponsive staff, with continuous calls going unanswered.
• A lack of staff was noted, resulting in exhausted employees struggling to manage a high patient-to-staff ratio.
• One reviewer described the staff as rude and reported seeing a cockroach in their loved one's room.
• Complaints were made regarding poor food quality and slow response times for care.
• Several reviewers expressed dissatisfaction with shared bathrooms among multiple patients, describing it as unacceptable.

Review

Brookside Healthcare Center has elicited a mixed response from patients and their families, with experiences ranging from exceptionally positive to deeply concerning. One standout individual among the staff is Jane, a Certified Nursing Assistant (CNA), who has left a lasting impression on at least one patient. This reviewer praised Jane for her cheerful demeanor, attentiveness to patient needs, and timely responses when called upon for assistance. Her upbeat personality was considered vital in creating a healing environment during difficult times. The patient expressed a strong desire to have Jane as their CNA again, highlighting that more employees like her could significantly improve the overall quality of care at Brookside.

Despite the commendations for Jane?s performance, there are notable frustrations regarding communication and medication management within the facility. One patient described their repeated struggles with food allergies not being respected by staff after multiple notifications were given about severe fish allergies leading to anaphylaxis. The reviewer expressed concern over the lack of promptness in addressing urgent calls and requests, particularly in managing medication schedules that were often incorrect or neglected entirely. These experiences underline significant challenges in staffing ratios and attentiveness that can put vulnerable patients at risk when they cannot advocate for themselves.

Another recurring issue mentioned by reviewers was the staff-to-patient ratio at Brookside Healthcare Center. Reports indicated that nurses seemed overwhelmed by high numbers of patients resulting in delays in care and attention. One family recounted their loved one's negative experience during rehab, where critical medications were not administered correctly, eventually leading to hospitalization due to a breakdown in care. Even simple tasks such as answering phone calls seemed cumbersome for staff members who appeared stretched beyond their capabilities, contributing to feelings of neglect.

In contrast to these negative accounts, some reviews noted positive interactions with friendly and helpful staff. For instance, one review highlighted achievements made by family members' loved ones while residing at Brookside over extended periods. Activities like games and music were encouraged under supervision; this engagement provided valuable social stimulation for residents who had otherwise lost touch with hobbies they once enjoyed prior to admission.

However, experiences varied significantly across individuals even within family units?the comfort level concerning shared living arrangements received mixed feedback as well. While some found the accommodations clean?albeit crowded?others couldn?t overlook shared bathrooms between numerous patients as unacceptable in terms of hygiene standards once they visited or dropped someone off there.

Overall cleanliness has emerged as a contentious point throughout several reviews; while some families reported favorable conditions relative to other facilities they encountered before choosing Brookside, others made alarming claims about infestations involving cockroaches prompting immediate decisions against staying any longer than necessary post-admission.

In conclusion, it is clear that Brookside Healthcare Center presents divergent experiences that reflect inconsistencies within operational practices affecting resident care delivery directly correlating with employee engagement levels towards both routine healthcare operations but also fostering emotional well-being through attentive interactions within all ties involved - substantial improvements across all areas may be beneficial if looking toward exceeding expectations set forth previously while bolstering reputation moving forward amidst potentially detrimental prevailing sentiments held by past clients alike seeking reliable environments for recovery or rehabilitation needs met comprehensively going ahead into future admissions cycles expectedly incoming too!

This part of Redlands, California offers a variety of amenities and services that may be appealing for senior living. The proximity to parks such as Brookside Park and Leonard Bailey Park provides opportunities for outdoor activities and relaxation. Additionally, there are several cafes, restaurants, and pharmacies within a short distance, making it convenient to access daily necessities. Nearby physicians and hospitals such as Beaver Medical Group and Loma Linda Ambulatory Care Center ensure quality healthcare is easily accessible. Places of worship like Crosswalk Church and Packinghouse Church cater to spiritual needs, while transportation options like the San Bernardino Transit Center offer easy access to other parts of the city. Overall, this area provides a well-rounded environment with essential services for seniors looking to live comfortably in Redlands.

Parks

• Brookside Park (0.1 miles)
• Leonard Bailey Park (1.1 miles)

Cafes

• Stell Coffee & Tea Company (0.3 miles)
• Starbucks (1.7 miles)
• Starbucks (2 miles)
• The Coffee Bean and Tea Leaf (2 miles)
• Starbucks (2.2 miles)
• Panera Bread (2.3 miles)
• Starbucks (3.1 miles)

Physicians

• Beaver Medical Group (0.5 miles)
• Garden Pediatrics (0.5 miles)
• Johnny Arruda, MD (0.5 miles)
• Andrew S Florea (0.5 miles)
• Loma Linda University Heart & Surgical Hospital (0.6 miles)
• In Your Best Interest Medical Clinic (0.8 miles)
• Clonch, Thomas J DDS: Thomas J Clonch, DDS (1.5 miles)

Pharmacies

• Ascend Pharmaceuticals (1.2 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.8 miles)
• Walmart Pharmacy (1.8 miles)
• Mountain View Pharmaceuticals (1.8 miles)
• Rite Aid (1.9 miles)
• Lopez, Kristina - Beaver Medical Group (1.9 miles)

Restaurants

• Escape Craft Brewery (1.3 miles)
• Mr. Taco (1.4 miles)
• Thai House Restaurant (1.4 miles)
• Taco Bell (1.4 miles)
• IHOP (1.5 miles)
• Chick-Fil-A (1.9 miles)
• Eating Room (1.9 miles)

Theaters

• Studio Movie Grill (1.8 miles)
• Mountain Grove 16 (2.1 miles)
• Regal San Bernardino & RPX (6.5 miles)

Hospitals

• Loma Linda Ambulatory Care Center (1.8 miles)
• Mountain View Surgery Center (2 miles)
• Jerry L Pettis Memorial (2.3 miles)

Places of Worship

• Crosswalk Church (2.2 miles)
• Packinghouse Church (2.2 miles)
• The River Christian Reformed Church (2.5 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (3 miles)
• National Association of Seventh Day Adventist Dentists (3.1 miles)
• Trinity Church (3.5 miles)
• Azure Hills Seventh-Day Adventist Church (5.8 miles)

Transportation

• San Bernardino Transit Center (6.2 miles)