Redlands Comm Hospital

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  • Interior

    A modern and welcoming entrance to an emergency department.

  • Outdoors

    A view of a parking lot lined with palm trees under a cloudy sky.

  • Living Room

    A cozy living room scene with children playing while an adult uses a laptop.

  • Building

    The emergency entrance of a modern hospital building.

  • Architecture

    A modern hospital building under a cloudy sky, featuring a clearly marked entrance.

  • Landscaping

    A modern building with greenery in the foreground, showcasing contemporary architectural design.

  • Palm Trees

    A view of a modern building amidst cloudy skies, featuring palm trees in an urban setting.

  • Office

    A traditional wooden clock stands beside a directional sign in a modern office interior.

  • Waiting Area

    A glimpse of an office interior with a prominent purple wall and signage.

  • Healthcare

    A doctor conducting a medical examination on a patient using a stethoscope.

  • Elevator

    A view of two modern elevators in a building with a stylish purple wall.

Redlands Comm Hospital

350 Terracina Boulevard, Redlands, CA 92373

For more information about senior living options: (844) 490-3973

3.2 from 100 reviews
5 stars
46
4 stars
7
3 stars
6
2 stars
7
1 stars
34

Skilled Nursing Facility

Overall Review of Redlands Comm Hospital

Pros

  • pro The ER triage nurse was genuinely nice.
  • pro The ER doctor was comforting and very nice.
  • pro The CT techs were respectful, polite, and professional.
  • pro The IVs and injections were placed flawlessly.
  • pro Dr. David demonstrated the kind of bedside manner doctors should have.
  • pro The nurses and doctors were friendly, knowledgeable, and thorough.
  • pro The staff at Redlands Community Hospital are competent, caring, and efficient.

Cons

  • pro There was internal miscommunication and confusion during the patient's care.
  • pro Staff did not ask about the patient's current medications.
  • pro The parking lot at night was poorly lit and felt scary.
  • pro Attempts to create a patient portal account were unsuccessful, and customer service was unresponsive.
  • pro The ER wait times were long and patients received few updates from doctors or nurses.
  • pro A physician forgot to place an order, resulting in a lengthy pain-filled wait.
  • pro Shift changes occurred with no handoff or warm introductions.
  • pro There was no apology from the physician for the delays.

Review

The overall tenor of the comments about this Redlands hospital is a mix of highly compassionate, capable care and a number of frustrating administrative or operational gaps. Across several experiences - ranging from a diverticulitis visit to emergency scares and elective procedures - patients repeatedly praised the bedside manner and clinical competence of many clinicians, while also noting areas where the system let them down. Taken together, the accounts paint a portrait of a facility that can deliver excellent, people-centered care even as it struggles with communication, follow-through, and basic logistics that can color a patient's entire experience.

In one of the more detailed run-throughs, the author described arriving in the ER around 3:30 in the afternoon with diverticulitis. The triage questions were asked by someone who was genuinely kind, and the ER doctor who followed was comforting and courteous. The CT techs were described as "absolutely perfect" - respectful, polite, and professional - and the process of being moved to the ER's main area for results was smooth enough that the injections and IVs were performed flawlessly. Yet even amid the competence, the reviewer noted a disconnect: no one asked about current medications for nine hours, and there were moments when the left hand seemed to be working independently from the right, signaling internal confusion or miscommunication in a busy department. The standout doctor in this experience was Dr. David, whose bedside manner made the stay tolerable, underscoring a recurring theme: exceptional clinicians can profoundly shape how patients weather a difficult health issue, even if the system around them is imperfect.

Parking and long wait times also emerged as recurring subplots. The same patient mentioned that the night parking lot could use more lighting, which their wife found "rather scary," adding a practical safety concern to the emotional strain of a medical crisis. Another reviewer, reflecting on a different visit, echoed the sentiment of strong clinical care but highlighted the frustration of a long ER wait, even as the staff remained "quality, knowledgeable, thorough." The impression here is that the hospital often runs efficiently on the clinical side, but patient flow and real-time communication sometimes falter, especially during peak hours.

A long-standing Redlands resident offered a complementary perspective, noting that their view had shifted from avoiding the hospital to trusting it after several visits over the past five years. They credited the staff with competence, care, and efficiency, and claimed the hospital has corrected issues that had been missed by other facilities. They described staff as both caring and capable, with enough successful diagnoses to make this hospital their first choice. In their narrative, management changes and overall improvements in the facility's operations contributed to a sense that the hospital had become more reliable, even if individual experiences could still vary day by day.

Several accounts focused on the human touch of care, even when administrative hurdles intruded. One reviewer praised "very nice doctors and nurses" who were helpful and understanding of their situation and noted a quick ER turnaround in one instance. In contrast, another story highlighted the challenge of following up on test results and accessing the patient portal: repeated attempts to create an online account failed, and the records department offered little reassurance or timely callbacks. The underlying message across these anecdotes is clear: patients value clear, continuous communication as much as or more than the clinical intervention itself, and when portal access or post-visit updates fail, trust in the hospital can erode quickly.

Family-centered experiences appear frequently as well. A wife accompanying her husband described a positive first impression - fast tests, an efficient start to the visit - yet a critical error: Dr. Lee forgot to place an order for a CT, leaving them waiting in pain for more than two hours. A shift-change handoff was missing, and there was no apology, which amplified the distress in a moment when timely imaging could have made a difference. These contrasts - swift initial care followed by a breakdown in communication during a crucial step - illustrate how the hospital's strengths and weaknesses can collide in a single encounter.

There are particularly dramatic medical journeys described, including a chest-pains case in which Jessica and the team moved the patient through testing and later coordinated an intervention that required transfer to a different hospital for a pulmonary thrombectomy performed by Dr. Cooper from Loma Linda. The surgery was described in vivid terms, with the operative team, recovery nurse Denise, and recovery staff like Leslie receiving accolades for attentiveness and care. The reviewer expressed profound gratitude to the entire team for their professionalism and the successful outcome, underscoring how disciplined teamwork in a high-stakes scenario can produce life-changing results even when the system has flaws in other areas.

The most emotionally charged passages concern times when patients felt left in the dark or treated with indifference. One account captured a night where saline was running too quickly, a patient felt neglected by night staff, and a nurse's offhand jokes with another patient in pain intensified the sense of vulnerability. A different family recounted an experience with a hip-replacement patient in which no nurse or surgeon came to provide updates for hours, leaving loved ones anxious about the patient's condition and safety. These stories emphasize a need for reliable, compassionate communication across all shifts and roles, not just during the most acute moments of care.

In sum, the hospital is described as a place where skilled, compassionate clinicians and competent, efficient teams can deliver lifesaving and reassuring care. Yet the experiences also reveal a system that can lag in mundane but essential areas: timely updates, consistent handoffs, portal access, allergy and medication checks, and safe, well-lit parking. The patient voices converge on a core message: excellent bedside care matters deeply and can define a hospital experience, but administrative reliability and proactive communication are equally critical to ensuring that patients feel safe, informed, and respected throughout their stay.

Features

Housing

  • 16 resident community capacity 16 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Ontario International (23 miles away) Ontario International (23 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Redlands Comm Hospital in Redlands, CA offers a comfortable and convenient assisted living community for seniors. The community is fully furnished with amenities such as a dining room, garden, outdoor space, telephone, and Wi-Fi/high-speed internet access. Housekeeping services are provided to ensure a tidy and clean living environment.

Residents at Redlands Comm Hospital receive personalized care services to assist with their daily activities. Trained staff are available to provide assistance with bathing, dressing, and transfers. Special dietary restrictions are taken into consideration when preparing meals, including diabetes diets. Medication management is also available to ensure residents take their prescribed medications correctly.

The community offers a range of activities to keep residents engaged and entertained. Scheduled daily activities provide opportunities for social interaction and mental stimulation. Additionally, there are various amenities nearby for residents to explore and enjoy. With eight cafes, two parks, 11 pharmacies, 20 physicians, 19 restaurants, six places of worship nearby, two theaters nearby, and three hospitals nearby, residents have easy access to a variety of services and entertainment options.

At Redlands Comm Hospital in Redlands, CA seniors can enjoy the benefits of assisted living while maintaining their independence in a comfortable and supportive environment.

Nearby Places of Interest

Located in Redlands, California, this area is a well-equipped and convenient neighborhood for seniors looking for quality healthcare services and amenities. With several physicians' offices, including Garden Pediatrics and Beaver Medical Group, residents have easy access to medical care. There are also pharmacies like CVS and Walmart nearby for prescription needs. Additionally, there are plenty of dining options such as Taco Bell and Thai House Restaurant, as well as cafes like Stell Coffee & Tea Company for socializing with friends. For leisure activities, seniors can visit Leonard Bailey Park or catch a movie at Studio Movie Grill or Mountain Grove 16. Places of worship such as The River Christian Reformed Church and Crosswalk Church offer spiritual fulfillment. Overall, this part of Redlands provides a well-rounded community with various resources for senior living.

Physicians

  • Andrew S Florea (0.1 miles)
  • Garden Pediatrics (0.1 miles)
  • Johnny Arruda, MD (0.1 miles)
  • Beaver Medical Group (0.2 miles)
  • In Your Best Interest Medical Clinic (0.9 miles)
  • Loma Linda University Heart & Surgical Hospital (1.2 miles)
  • Clonch, Thomas J DDS: Thomas J Clonch, DDS (1.5 miles)

Parks

  • Brookside Park (0.7 miles)
  • Leonard Bailey Park (1.5 miles)

Cafes

  • Stell Coffee & Tea Company (0.8 miles)
  • Starbucks (2.1 miles)
  • The Coffee Bean and Tea Leaf (2.1 miles)
  • Starbucks (2.2 miles)
  • Panera Bread (2.2 miles)
  • Starbucks (2.3 miles)
  • Starbucks (2.8 miles)

Pharmacies

  • Lopez, Kristina - Beaver Medical Group (1.8 miles)
  • Ascend Pharmaceuticals (1.8 miles)
  • CVS Pharmacy (1.8 miles)
  • CVS Pharmacy (1.9 miles)
  • Walmart Pharmacy (2.2 miles)
  • Mountain View Pharmaceuticals (2.2 miles)
  • Rite Aid (2.3 miles)

Restaurants

  • Taco Bell (1.8 miles)
  • Escape Craft Brewery (1.9 miles)
  • Mr. Taco (1.9 miles)
  • Eating Room (1.9 miles)
  • Thai House Restaurant (1.9 miles)
  • IHOP (2 miles)
  • Aroi Mak Mak (2 miles)

Theaters

  • Studio Movie Grill (1.9 miles)
  • Mountain Grove 16 (2.6 miles)

Places of Worship

  • The River Christian Reformed Church (2.3 miles)
  • Crosswalk Church (2.7 miles)
  • Packinghouse Church (2.8 miles)
  • The Labyrinth At Memorial Chapel. University Of Redlands (3 miles)
  • Trinity Church (3.2 miles)
  • National Association of Seventh Day Adventist Dentists (3.5 miles)
  • Azure Hills Seventh-Day Adventist Church (6 miles)

Hospitals

  • Loma Linda Ambulatory Care Center (2.4 miles)
  • Mountain View Surgery Center (2.6 miles)
  • Jerry L Pettis Memorial (2.7 miles)

Transportation

  • San Bernardino Transit Center (6.8 miles)

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