Redlands Healthcare Center

Pros

• The staff at Redlands Healthcare Center is noted for being friendly and attentive to patients' needs.
• Patients receive quality physical therapy that they seem to enjoy, contributing to their well-being.
• The facility maintains high standards of cleanliness, creating a pleasant environment for residents and visitors.
• Many family members appreciate the food provided at the facility, with some residents expressing satisfaction with their meals.
• The facility offers various activities such as bingo, movies, and bible studies, which enhance socialization among patients.
• Family members are involved in care plan meetings, allowing them to participate in their loved ones' care and express any concerns.
• There is communal encouragement for patients to socialize while enjoying their meals in the dining room.
• The presence of thank-you letters on display from families indicates a positive reputation within the community.

Cons

• The interaction with leadership staff and the social worker was described as horrible, lacking empathy and respect for both patients and family members.
• Medications were cut back without proper communication, leading to concerns about patient care.
• The staff made up explanations for medication discrepancies instead of providing clear answers.
• Visiting hours and guest limitations seemed arbitrary, causing frustration for family members.
• A contagious patient was brought into a shared room without proper disclosure, creating a traumatic experience for the family's loved one.
• Despite some positive aspects, the second facility appeared disorganized compared to expectations.

Review

Redlands Healthcare Center has garnered mixed reviews from families who have entrusted their loved ones to its care. Overall, the facility appears to exhibit a blend of commendable service and significant areas needing improvement. Many reviewers emphasize the friendliness of the staff and the quality of care provided, particularly highlighting the physical therapy services available for residents. One reviewer expressed satisfaction, stating that their husband received attentive care in a clean environment where he was comfortable and enjoyed his meals—a notable point considering his pickiness about food.

The positive impressions of Redlands Healthcare Center are further bolstered by mentions of cleanliness and organization within the facility. Several reviewers admired how well-maintained the premises were; they noted that throughout their visits, they never encountered an unclean area or unpleasant odors. The staff's commitment to sanitation appeared consistent, which is crucial in a healthcare setting where infection control is paramount. Furthermore, family members described various amenities such as bingo games, movie nights, Bible studies, and even a beauty salon that help create an engaging social atmosphere for residents.

However, not all feedback was favorable. Some families experienced distressing interactions with leadership staff and social workers at Redlands Healthcare Center. A critical review pointed out a severe lack of empathy and respect from certain staff members when addressing concerns regarding patient care. Families felt unsupported when it came to vital issues surrounding medication management; one reviewer noted discrepancies in prescribed medications that remained unresolved until they voiced their concerns three days later. This kind of neglect caused significant worry among family members who believed that basic standards should be upheld in caring for their loved ones.

Other complaints included arbitrary rules surrounding visiting hours and guest restrictions—policies that seemed inconsistent or poorly communicated according to some visitors’ experiences. This added another layer of frustration for families attempting to maintain contact with their loved ones during challenging times. An alarming incident was also recounted involving the placement of a contagious patient in close proximity to another resident with prior medical conditions—an experience deemed traumatic by family members who felt inadequate attention was given to health protocols.

In contrast to these unsettling experiences highlighted by some families, others found solace in witnessing how much enjoyment their loved ones derived from activities offered at Redlands Healthcare Center—even after transfers between facilities within its network. One reviewer shared observations about organized activities such as bingo games and access to outdoor spaces that encouraged social interaction among residents—a vital aspect contributing positively to emotional well-being.

Despite conflicting experiences reported by different families, it is clear that Redlands Healthcare Center holds potential as a skilled nursing facility dedicated to patient dignity and engagement through social opportunities and personal care plans involving family input. The encouragement for patients to participate actively in meal settings while also being able to move freely around the common areas reflects an understanding of both mobility needs and socialization importance within rehabilitative environments. While there are certainly areas requiring urgent attention—particularly concerning communication between staff and patient advocates—there remains an appreciation for many aspects of care at this facility as echoed by several satisfied families amidst more troubling narratives concerning accountability from leadership personnel.

Physicians

• Johnny Arruda, MD (0.1 miles)
• Andrew S Florea (0.1 miles)
• Garden Pediatrics (0.1 miles)
• Beaver Medical Group (0.2 miles)
• In Your Best Interest Medical Clinic (0.8 miles)
• Loma Linda University Heart & Surgical Hospital (1.3 miles)
• Clonch, Thomas J DDS: Thomas J Clonch, DDS (1.4 miles)

Parks

• Brookside Park (0.7 miles)
• Leonard Bailey Park (1.6 miles)

Cafes

• Stell Coffee & Tea Company (0.7 miles)
• Starbucks (2 miles)
• The Coffee Bean and Tea Leaf (2 miles)
• Panera Bread (2 miles)
• Starbucks (2 miles)
• Starbucks (2.2 miles)
• Starbucks (2.7 miles)

Pharmacies

• Lopez, Kristina - Beaver Medical Group (1.6 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Ascend Pharmaceuticals (1.8 miles)
• Walmart Pharmacy (2.3 miles)
• Mountain View Pharmaceuticals (2.4 miles)
• Rite Aid (2.4 miles)

Restaurants

• Taco Bell (1.7 miles)
• Eating Room (1.8 miles)
• Mr. Taco (1.8 miles)
• Escape Craft Brewery (1.9 miles)
• Aroi Mak Mak (1.9 miles)
• September’s Taproom & Eatery (1.9 miles)
• IHOP (1.9 miles)

Theaters

• Studio Movie Grill (1.8 miles)
• Mountain Grove 16 (2.5 miles)

Places of Worship

• The River Christian Reformed Church (2.1 miles)
• Packinghouse Church (2.7 miles)
• Crosswalk Church (2.8 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (2.9 miles)
• Trinity Church (3 miles)
• National Association of Seventh Day Adventist Dentists (3.6 miles)
• Azure Hills Seventh-Day Adventist Church (6.2 miles)

Hospitals

• Loma Linda Ambulatory Care Center (2.4 miles)
• Mountain View Surgery Center (2.7 miles)
• Jerry L Pettis Memorial (2.8 miles)

Transportation

• San Bernardino Transit Center (6.9 miles)