Asistencia Villa Rehabilitation And Care Center

Pros

• The staff at the facility is highly professional and caring, with friendly and devoted nurses and a wonderful respiratory therapy team.
• Asistencia Villa is bright, open, and clean, providing excellent care for residents.
• The facility has spacious and well-maintained rooms that are kept neat and tidy.
• Many patients receive prompt attention when alert lights are activated, indicating responsive care.
• The wound nurse at the facility is noted for being polite, informative, and treating patients with respect.
• Some reviews highlight that the nursing staff acts quickly to address any issues or needs that arise for patients.
• Patients enjoy engaging activities and have positive interactions with the nurses during music sessions, contributing to a cheerful atmosphere.

Cons

• The facility is terrible, and the patient received little to no therapy following surgery.
• Patients are being put in diapers to avoid staff assistance, which is humiliating for those who are not incontinent.
• Patients are often left in soiled diapers for extended periods, leading to skin rashes and discomfort.
• Showers are only permitted every 3 to 4 days, which is inadequate for hygiene.
• Staff communication is poor; phones are rarely answered, and there is a lack of responsiveness from nursing staff.
• Some nurses exhibit a lack of care or professionalism towards patients.
• There are instances of falsified paperwork regarding patient care, particularly concerning bathing.
• The facility felt crowded and uncomfortable due to room sizes with multiple beds.
• Family members reported being denied access or control while trying to advocate for better care.
• Lack of proper feeding for patients needing total care indicates neglect within the facility.

Review

The reviews of Asistencia Villa paint a complex picture of the facility, showcasing a wide range of experiences from patients and their families. One prominent theme is the inconsistency in care, particularly concerning post-operative rehabilitation and personal hygiene. Several reviewers expressed serious concerns about the treatment of residents who need assistance with basic activities, such as using the restroom. For instance, one family detailed their mother’s experience following surgery, where she was placed in diapers despite not being incontinent. Rather than receiving the promised intense physical therapy (PT), she endured only one half-hour session in two weeks. The staff's refusal to help her to the restroom and their suggestion that she use her diaper were described as humiliating. This lack of personalized care extended to instances where patients were left in soiled conditions for hours, contributing to rashes and discomfort.

Many reviewers echoed sentiments regarding poor hygiene practices within the facility. A consistent complaint was related to insufficient bathing opportunities for residents; reports suggested that some patients went without a shower for up to seven days. This issue allegedly persisted despite complaints made to social workers and nursing supervisors, leading families to question the accuracy of documentation regarding resident care. Such neglect raises urgent concerns about dignity and respect for individuals requiring total assistance, further aggravating family members who felt compelled to intervene personally in their loved ones' care.

Conversely, some reviews shed light on positive experiences within Asistencia Villa. Several patients praised specific staff members—particularly those involved in wound care—who exhibited professionalism and a compassionate approach toward treatment. These nurses were noted for being polite and informative while promoting clear communication with patients regarding their care procedures. Some individuals highlighted their satisfaction with Respiratory Therapy teams as well as Occupational Therapy (OT) and Physical Therapy (PT) staff who demonstrated dedication to patient needs.

While there are commendable attributes associated with certain aspects of Asistencia Villa's operation—such as cleanliness and an overall welcoming atmosphere—there are stark contrasts between individual experiences at the facility. A review lauded its bright environment, spacious rooms, and friendly staff during a relatively new admission period but also served as a reminder that initial impressions can shift dramatically over time based on ongoing interactions with caregivers.

Moreover, many families voiced concerns about staffing levels indicative of chronic understaffing issues across various shifts at Asistencia Villa affecting timely patient care delivery. Instances where nurses appeared more focused on personal cell phones or socializing among themselves rather than addressing patient needs led relatives to feel undervalued or ignored within this caregiving space.

Despite these troubling patterns surrounding patient management and communication deficits between staff members and family members alike, certain testimonials highlighted moments that counterbalanced these negatives: engaging activities facilitated by nurses that fostered joy among residents through music involvement further illustrated potential strengths within the therapeutic environment provided by Asistencia Villa.

In summary, while some aspects of Asistencia Villa reflect competency in maintaining clean facilities and displaying kindness from select personnel, systemic problems remain prevalent throughout several areas critical for quality healthcare delivery—emphasizing tangible discrepancies within overall patient experiences shaped by varying individual circumstances or staffing limitations co-existing alongside encouraging signs demonstrating hopefulness for improvement moving forward.

Physicians

• Loma Linda University Heart & Surgical Hospital (0.3 miles)
• Beaver Medical Group (0.8 miles)
• Garden Pediatrics (0.9 miles)
• Johnny Arruda, MD (0.9 miles)
• Andrew S Florea (0.9 miles)
• In Your Best Interest Medical Clinic (1.1 miles)
• Benjamin Bradford MD (1.4 miles)

Parks

• Brookside Park (0.4 miles)
• Leonard Bailey Park (0.9 miles)

Cafes

• Stell Coffee & Tea Company (0.5 miles)
• Starbucks (1.6 miles)
• Starbucks (2.1 miles)
• The Coffee Bean and Tea Leaf (2.2 miles)
• Starbucks (2.4 miles)
• Panera Bread (2.6 miles)
• Starbucks (3 miles)

Pharmacies

• Ascend Pharmaceuticals (0.9 miles)
• CVS Pharmacy (1.3 miles)
• Mountain View Pharmaceuticals (1.5 miles)
• Walmart Pharmacy (1.5 miles)
• Rite Aid (1.5 miles)
• Caremark Rx (1.8 miles)
• CVS Pharmacy (2 miles)

Restaurants

• Escape Craft Brewery (1 miles)
• Thai House Restaurant (1.1 miles)
• Mr. Taco (1.2 miles)
• IHOP (1.3 miles)
• Taco Bell (1.4 miles)
• Chick-Fil-A (1.7 miles)
• A Dong Vietnamese Cuisine (1.9 miles)

Hospitals

• Loma Linda Ambulatory Care Center (1.4 miles)
• Mountain View Surgery Center (1.6 miles)
• Jerry L Pettis Memorial (1.9 miles)

Places of Worship

• Crosswalk Church (1.8 miles)
• Packinghouse Church (2 miles)
• National Association of Seventh Day Adventist Dentists (2.8 miles)
• The River Christian Reformed Church (2.8 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (3.2 miles)
• Trinity Church (3.8 miles)
• Azure Hills Seventh-Day Adventist Church (5.5 miles)

Theaters

• Mountain Grove 16 (1.9 miles)
• Studio Movie Grill (1.9 miles)
• Regal San Bernardino & RPX (6.1 miles)

Transportation

• San Bernardino Transit Center (5.8 miles)
• The Colton Diamonds (6.5 miles)