15099 Mission Hills Road, Mission Hills, CA 91345
For more information about senior living options: (866) 208-4318
Overall Review of Ararat Nursing Facility
Pros
They describe it as a great place for loved ones to be cared for, with caring nurses and CNAs who have a loving heart.- They call it a great facility with nurses and CNAs who care about the patients and treat them very well.
- They note that the father-in-law lived there for five years and did very well, and the family was very happy with his care.
- They state the staff were exceptional and top-notch, providing a complete tour of the facility even with a long waiting list.
- They mention that the place is super clean.
- They mention that the food is healthy and residents are nice.
Cons
The front desk staff was rude.- The supervisor Margarita Kechichian was unprofessional.
- The reviewer felt like they were in a jungle.
- The facility was not pleasant and lacked professionalism.
- Visiting hours were limited to two hours, preventing full-day visits.
- There was concern for the residents, suggesting something may be misleading or hidden.
- The staff workload was very heavy with little to no help available.
- The executive director Margarita Kechichian was very unprofessional.
Review
Ararat Nursing Facility in Mission Hills is best suited for families that prioritize hands-on daily care from nurses and CNAs and can tolerate a management culture that shows strength in caregiving more than in polished customer service. Residents who benefit from a clean, well-kept environment, reliable nutrition, and staff who convey warmth in routine tasks often experience meaningful stability here. When care quality is judged by daily interactions and observable resident well-being, Ararat delivers: residents appear well maintained, and families report real peace of mind about supervision, companionship, and the ability to meet long-term needs without relocating.
Those who may want to consider alternatives are families for whom courteous front-desk service, consistent administrative responsiveness, and a culture that actively develops staff are nonnegotiable. Multiple reviews point to rudeness at the front desk and a leadership dynamic centered on a single executive director who draws strong opinions. Questions about staff training and workload also appear, with some families feeling the team is stretched thin and not supported to pursue education or career advancement. If such dynamics would undermine trust or impede timely communication, shopping elsewhere makes sense.
On the positive side, the facility earns credibility from the caregiving core. Reviews repeatedly note caring nurses and CNAs who take ownership of residents’ comfort, and families recount long tenure with positive outcomes. Observed improvements in mobility, nutrition, and daily routine indicate that hands-on care is genuine. The physical plant is described as clean, and meals are nutritious, which matters for ongoing health. For families with a loved one who needs consistent supervision and a stable routine, these concrete strengths translate into dependable daily life and a defensible reason to stay with Ararat rather than moving again.
Yet the drawbacks cannot be dismissed. Reports of rude staff interactions, heavy workloads, and inconsistent support from managers create friction that can erode trust quickly. The repeated focus on leadership, especially the executive director, signals a pattern that may color every shift and every visit. A perception that staff development is sidelined, despite obvious caregiving excellence, limits the facility’s long-term resilience. A restrictive visiting stance, such as short observation windows, compounds family frustration when monitoring a loved one’s daily conditions. Taken together, these factors raise the question: is the care on the floor matched by leadership and policy in the office?
Despite these tensions, the pros can offset several cons for the right resident mix. The outstanding caregiving, cleanliness, and healthful meals provide a solid foundation that often compensates for administrative rough edges. For families who value a low-anger environment where caregivers go the extra mile and where long-tenured staff are the norm, Ararat can be a stable home with tangible benefits. The long waitlist cited by some reviewers suggests demand for the proven day-to-day care, a signal that quality care remains prioritized by families who know what to demand during tours and inquiries.
Decision guidance: approach with a structured visit and questions tailored to care versus culture. Inspect how front desk staff interact, observe shifts, and confirm who leads the facility and how staff training is encouraged. If consistent customer service, proactive leadership, and transparent policies matter most, consider comparing with facilities known for steadier administration. If the priority is reliable, heartfelt caregiving delivered in a clean, nutritious environment and a loved one’s daily life benefits from attentive attention, Ararat can be a strong match, provided one accepts the leadership dynamics and occasional service friction as the price of proven care.
254 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Security gate
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Burbank-Glendale-Pasadena (8 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
English
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