Overall Review of Promenade Health And Rehabilitation
differentiator20 reviews mention this
Therapy helps residents regain mobility
Residents describe a therapy team that drives real recovery progress.
Many reviewers credit the therapy department for helping them move more and work toward going home. Several people mention prompt, individualized sessions and celebrate specific wins like getting back to walking or rebuilding strength. Multiple reviews also highlight both physical therapy and occupational therapy support when recovery required more than one type of rehab.
common29 reviews mention this
Caring staff feel like family
Residents and families consistently describe staff who are kind and attentive.
A large share of reviews use family-like language when describing day-to-day care, including nursing, caregivers, and therapy staff. Reviewers often say problems get addressed, questions get answered, and staff treat residents with respect while supporting families through recovery. Some also describe strong continuity across multiple stays, including both rehab and longer-term nursing needs.
caveat6 reviews mention this
Food quality is mixed
Dining reviews run positive in some stays but turn negative in others.
Several reviewers say the food was amazing or at least decent, and one person reports trying the meals while visiting. Others describe a difficult experience with dining, including losing weight due to not eating and dissatisfaction significant enough to stand out from the rest of their care experience. That split suggests dining quality may vary by stay or individual preference.
common4 reviews mention this
Clean facility and comfortable rooms
A number of reviewers call out a clean, well-kept environment.
Some reviewers explicitly mention a clean facility and no unpleasant odors during their stay. Others describe the environment positively while also pointing to room details that helped them feel more comfortable. These comments generally align with residents noticing day-to-day presentation alongside care.
caveat5 reviews mention this
Some call, staffing, and safety concerns
A smaller set of reviews raises concerns about responsiveness and staffing.
A few reviewers describe problems that affected access to help, including waiting after using a call button and staff not recognizing that alerts were triggered. Other negative reviews describe extremely poor experiences, including claims about medication errors and restraints, as well as concerns about staffing levels impacting hands-on care. These accounts contrast with many positive reviews and point to the importance of closely monitoring care needs, especially for residents who require frequent assistance.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
114 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Northwest Arkansas Regional (8 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Highlands Oncology Group P.A. (0.6 miles)
Daniel S. Bradford, MD (0.6 miles)
Boozman Hof Eye Clinic (0.7 miles)
Natural Hearing Centers (0.9 miles)
Rogers Medical Center (1.1 miles)
Mercy Medical Specialties (1.1 miles)
Garrett Goss Clinic (1.2 miles)
Restaurants
Abuelo's Mexican Food Embassy (0.7 miles)
McDonald's (0.7 miles)
Chipotle Mexican Grill (0.8 miles)
Cracker Barrel (0.8 miles)
Mojito's Mexican Grill (0.9 miles)
Chili's Grill & Bar (0.9 miles)
Applebee's (1 miles)
Hospitals
Tracie Kirkland, APN (0.7 miles)
Emily Turner, APN (0.7 miles)
Mercy Hospital (1.2 miles)
4Th Floor Waiting Room (1.2 miles)
Northwest Medical Center - Bentonville (1.3 miles)
Everest Rehabilitation Hospital (3.7 miles)
Decision Point - Preferred Family Healthcare (4.4 miles)
Pharmacies
Pharmavite (0.7 miles)
Walgreens (0.9 miles)
Walmart Pharmacy (1.3 miles)
Walmart Pharmacy (2.8 miles)
Walgreens (3 miles)
Walmart Pharmacy (3.1 miles)
Walgreens (3.2 miles)
Theaters
Malco Pinnacle Hills 12 (1.4 miles)
Transportation
Bentonville Municipal Airport (VBT) (2.6 miles)
Rogers Executive Carter Field Airport ROG (5 miles)
Promenade Health And Rehabilitation on seniors.fyi includes 27 photos including images showing interior, decor, dining, landscaping, windows, building, garden, pergola, and more.
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The guide outlines the rising costs of 24/7 in-home care, ranging from $10,000 to over $20,000 monthly, driven by factors such as location and caregiver qualifications. It discusses the limited coverage by Medicare and private insurance, potential Medicaid support, and the emotional and living condition considerations influencing families' decisions on care arrangements.
Home health nursing is an expanding field where licensed professionals provide specialized medical care in patients' homes, addressing the needs of an aging population through personalized services like assessments and medication management. Effective collaboration with healthcare teams, cultural sensitivity, and quality assurance measures are essential for fostering trust and ensuring positive patient outcomes.
Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.
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