Desert Terrace Healthcare Center in Phoenix, AZ

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  • Interior

    A quiet hospital corridor with doors on either side leading to patient rooms.

  • Outdoors

    A modern building surrounded by trees with a ramp leading to the entrance, bathed in sunlight.

  • Building

    A school building with a parking lot and trees on a sunny day.

  • Architecture

    A beautiful garden with colorful flowers in front of a modern house.

  • Trees

    An aerial view of an urban neighborhood with a visible intersection and residential buildings surrounded by greenery.

  • Windows

    A building with large windows surrounded by greenery at sunset.

  • Garden

    A small garden area with lush greenery and a decorative metal fence on a wooden structure.

  • Lobby

    A modern hospital reception area with a sleek design and warm lighting.

  • Exercise Equipment

    A rehabilitation clinic with various exercise equipment and workstations.

  • Office

    A one-story office building with an American flag in front, surrounded by a parking lot and trees under a clear blue sky.

  • Healthcare

    A hospital room with two patient beds, separated by a curtain, featuring wooden flooring and medical equipment.

  • Reception Area

    A cozy waiting room with leather chairs and framed artwork.

Desert Terrace Healthcare Center in Phoenix, AZ

Information last verified:

2509 North 24th Street, Phoenix, AZ 85008

For more information about senior living options: (844) 490-3973

3.7 from 113 reviews
5 stars
72
4 stars
4
3 stars
0
2 stars
2
1 stars
35

Overall Review of Desert Terrace Healthcare Center

Pros

  • pro The staff is great and the therapy team is very experienced.
  • pro Desert Terrace is a great place with caring staff who do their best for residents, and visitors are greeted with smiles.
  • pro Rosa, the activities director, does a wonderful job and goes the extra mile.
  • pro Vanessa, the director of admissions, demonstrates true professionalism and goes above and beyond.
  • pro Desert Terrace provides transport to the hospital after surgery, showing helpful care.
  • pro Many of the nurses, doctors, and admin staff are great.
  • pro The wound care nurses are excellent.
  • pro The facility is clean, and the staff are friendly and caring.
  • pro Desert Terrace has a welcoming environment with friendly staff and a clean building.
  • pro Tiffany in admissions is great, friendly and helpful; she and her team are amazing and compassionate.
  • pro The staff are outstanding in taking care of patients; therapy is effective and the activities are fun.
  • pro Desert Terrace has an amazing leadership team focused on great care.
  • pro Desert Terrace is highly recommended for rehab; the staff are accommodating and responsive to patient needs.

Cons

  • pro The facility is described as horribly mismanaged, with no coordination between case management and nursing staff.
  • pro The on-hold message boasting a five-star facility is seen as misleading, and families are warned not to send loved ones there for anything beyond basic inpatient rehab, especially the elderly.
  • pro Staff are frequently described as rude, unresponsive, and neglectful, with chronic delays in delivering medications and pain relief.
  • pro The building and grounds are neglected; rooms are dirty and have strong odors, with roaches and flies reported.
  • pro Residents are left without essential care, including missed medications, not being attended to when call bells are pressed, and inadequate hygiene and showers.
  • pro There are serious safety concerns, including patients being discharged or left alone, and at least one instance of a patient being released at 3am without proper support.

Review

Desert Terrace Healthcare Center in Phoenix is best suited for families seeking short-term rehabilitative care where therapy intensity and warmth from frontline staff can drive solid recovery outcomes. The facility's strongest calling card is the therapy and nursing teams that show skill and compassion on many shifts, along with a clean, welcoming physical environment that creates a home-like feel. For residents who arrive with the goal of regaining mobility, balance, and independence after surgery or injury, Desert Terrace can deliver meaningful progress when care is actively overseen and consistently reinforced by engaged staff. However, this is not a one-size-fits-all solution. The community appears less reliable for those who require steady, medical-grade oversight, complex medication management, or highly predictable care, areas repeatedly flagged in family feedback as vulnerable to lapses.

Those who should consider alternatives are families with residents who have ongoing, high-acuity medical needs that demand reliable medication schedules, careful monitoring of vital signs, or strict infection control. The volume of complaints about missed meds, communication breakdowns, and slow responses suggests risk for frail elders who depend on timely interventions. Also, if a loved one requires consistent daily routines, predictable staff availability, or if safety concerns like wandering or security are paramount, shopping around is wise. In other words, Desert Terrace may not fit families seeking a facility with flawless operations across every shift, a common expectation in broader skilled-nursing facilities.

On the positive side, several reviewers highlight genuine strengths in care delivery. Therapy teams are described as experienced, and many residents praise the nursing staff on certain shifts for their kindness and attentiveness. A number of accounts note that the facility is clean, with a welcoming atmosphere and engaging activities that help residents stay mentally and socially engaged. The admissions and wound-care components receive particular praise from families with loved ones recovering from surgery or injuries, suggesting that for rehab-focused goals the facility can be effective when the care plan is well executed. The combination of a capable rehab team and a compassionate bedside crew can yield solid gains in mobility, pain control, and confidence when the system cooperates.

Yet the landscape of reviews is tense. Repeated concerns center on inconsistent coordination between case management and nursing, poor phone accessibility, and episodes of perceived neglect or delays in essential care. Countless stories describe missed medications, delayed pain control, and insufficient attention to basic needs, with some families reporting unsanitary conditions or unsafe room assignments. The interpersonal tone of some staff members is described as rushed or dismissive, and several posts warn potential entrants about the risks of problems being brushed off or ignored. Other red flags paint the building as overcrowded, showing signs of wear, and lacking reliable housekeeping, which undermines a sense of safety and dignity for residents. Taken together, these complaints create a real risk calculus for families evaluating Desert Terrace.

The core of the decision becomes the weighing of rehab potential against operational risk. For a resident whose primary objective is to regain function quickly through therapy, the skilled therapy teams and the nurturing bedside staff can deliver meaningful gains, and a few bright spots on tours or during trial days can confirm this potential. The key caveat is that gains are vulnerable to lapses in daily operations, medication timing, nurse responsiveness, and effective care handoffs. When these elements fail, even strong therapy cannot fully compensate, and frustration grows for families watching their loved one suffer avoidable discomfort or avoidable hospital transfers. In short, Desert Terrace can be a solid choice for rehab-focused care if there is proactive family oversight and clear expectations about medication management, communication, and escalation paths. Without that oversight, the risk of fragmentation tends to overwhelm the potential benefits.

Families considering Desert Terrace should enter with a structured plan: tour at multiple hours to gauge staffing realities, request a current staffing matrix, and speak with the director of nursing about how care plans are coordinated across shifts. Insist on a written care plan with medication schedules, wound-care protocols, and a method for alerting families about changes in condition. Verify the process for transferring to hospital care if needed and obtain contact points for urgent communication. Ask about the facility’s QA processes and recent survey results, and set expectations for timely call backs from admissions and administration. If these safeguards cannot be guaranteed, or if the risk tolerance for medication delays and communication gaps is low, families should confidently pursue alternatives that offer tighter operational controls, stronger accountability, and more consistent daily care.

Features

Housing

  • 108 resident community capacity 108 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Phoenix Sky Harbor International (3 miles away) Phoenix Sky Harbor International (3 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Desert Terrace Healthcare Center is a premier assisted living community located in Phoenix, AZ. We pride ourselves on providing a warm and welcoming environment where residents can enjoy a comfortable and enriching lifestyle.

Our community offers a wide range of amenities to cater to our residents' needs. Residents can relax and pamper themselves at our beauty salon or enjoy their favorite shows with cable or satellite TV in their fully furnished rooms. Our community also provides convenient transportation services operated by our staff for various outings and appointments. For those who want to stay connected, we have a computer center and Wi-Fi/high-speed internet available.

Meals are an important part of our community, and we offer restaurant-style dining in our elegant dining room. Our professional chefs prepare delicious meals while accommodating special dietary restrictions. Residents can also enjoy the option of having meals prepared in their own kitchenette.

At Desert Terrace Healthcare Center, we prioritize the well-being of our residents through exceptional care services. Our dedicated staff is available around the clock, providing assistance with daily living activities such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that all medical needs are met, including medication management and diabetes diets.

Our community promotes mental wellness through engaging programs tailored to each resident's interests. Additionally, we offer scheduled daily activities and resident-run initiatives to foster social interaction and create a sense of community among our residents. Planned day trips allow residents to explore nearby attractions, while fitness programs promote physical well-being.

Located in close proximity to numerous amenities, residents at Desert Terrace Healthcare Center have easy access to cafes, parks, pharmacies, restaurants, places of worship, theaters, physicians' offices, hospitals, and transportation options.

At Desert Terrace Healthcare Center, we strive to provide a nurturing environment where seniors can thrive and enjoy an enhanced quality of life.

Nearby Places of Interest

Restaurants

  • Wren House Brewing Company (0.3 miles)
  • McDonald's (1.6 miles)
  • Zipps Sports Grill (2.1 miles)
  • Whataburger (2.1 miles)
  • McDonald's (2.2 miles)
  • In-N-Out Burger (2.3 miles)
  • Del Taco (2.3 miles)

Pharmacies

  • CVS Pharmacy (0.4 miles)
  • Walgreens (1.4 miles)
  • Walgreens (1.5 miles)
  • Walgreens (2.1 miles)
  • CVS Pharmacy (2.4 miles)
  • CVS Pharmacy (2.6 miles)
  • CVS Pharmacy (2.6 miles)

Hospitals

  • Maricopa Medical Center (1.2 miles)
  • Arizona State Hospital (1.6 miles)
  • Banner – University Medical Center Phoenix (1.9 miles)
  • Carl T Hayden VA Medical Center, Recreation Therapy (2.6 miles)
  • St Joseph's Hospital & Med Center: Deguzman Brian J MD (2.9 miles)
  • St Josephs Neurological ICU (3 miles)

Cafes

  • Dutch Bros Coffee (1.6 miles)
  • Provision Coffee Bar (2.1 miles)
  • Starbucks (2.2 miles)
  • Panera Bread (2.3 miles)
  • Songbird Coffee & Tea House (2.7 miles)
  • Futuro (2.7 miles)
  • Fair Trade Cafe (2.9 miles)

Physicians

  • Banner Family Medicine Center (1.8 miles)
  • SimonMed Imaging - Phoenix (2.3 miles)
  • Arizona Eye Specialists (2.4 miles)
  • Null (2.6 miles)
  • Dignity Health Peppertree Family Medicine (3.1 miles)
  • Keystone Natural Family Medicine (3.3 miles)
  • Phoenix Skin Medical Surgical Group (3.5 miles)

Transportation

  • Airport Rent-A-Car (1.9 miles)
  • Thomas/Central Ave METRO (2.6 miles)
  • METRO McDowell/Central Ave (2.7 miles)
  • Terminal 3 (3 miles)
  • Delta SkyClub (3 miles)
  • Phoenix Sky Harbor International Airport (PHX) (3 miles)
  • Concourse A (3.1 miles)

Theaters

  • AMC Arizona Center 24 (2.7 miles)

Places of Worship

  • Roosevelt Community Church (2.8 miles)
  • Primera Iglesia United Methodist Church (3.4 miles)
  • First United Methodist Church of Phoenix (3.9 miles)
  • Christ Church of the Ascension (4.3 miles)

Parks

  • Margaret T. Hance Park (2.9 miles)
  • Encanto Park (3.5 miles)

Frequently Asked Questions

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