Desert Terrace Healthcare Center

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  • Interior

    A quiet hospital corridor with doors on either side leading to patient rooms.

  • Outdoors

    A modern building surrounded by trees with a ramp leading to the entrance, bathed in sunlight.

  • Building

    A school building with a parking lot and trees on a sunny day.

  • Architecture

    A beautiful garden with colorful flowers in front of a modern house.

  • Trees

    An aerial view of an urban neighborhood with a visible intersection and residential buildings surrounded by greenery.

  • Windows

    A building with large windows surrounded by greenery at sunset.

  • Garden

    A small garden area with lush greenery and a decorative metal fence on a wooden structure.

  • Lobby

    A modern hospital reception area with a sleek design and warm lighting.

  • Exercise Equipment

    A rehabilitation clinic with various exercise equipment and workstations.

  • Office

    A one-story office building with an American flag in front, surrounded by a parking lot and trees under a clear blue sky.

  • Healthcare

    A hospital room with two patient beds, separated by a curtain, featuring wooden flooring and medical equipment.

  • Reception Area

    A cozy waiting room with leather chairs and framed artwork.

Desert Terrace Healthcare Center

2509 North 24th Street, Phoenix, AZ 85008

For more information about senior living options: (844) 490-3973

3.7 from 111 reviews
5 stars
72
4 stars
4
3 stars
0
2 stars
2
1 stars
33

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    Overall Review of Desert Terrace Healthcare Center

    Pros

    • pro The staff is great and the therapy team is really experienced.
    • pro Desert Terrace is a great place with staff that do their best to care for the residents.
    • pro Rosa is a wonderful, helpful, and inspiring activities director.
    • pro Vanessa, the director of admissions, goes above and beyond her call of duty and resolves conflicts professionally.
    • pro Tiffany is friendly and helpful.
    • pro Lakota provided a great experience and was pleasant to talk to.
    • pro The facility has great staff, is clean, and provides amazing care.
    • pro The nurses, doctors, admin team, and case manager are great.

    Cons

    • pro The facility is horribly mismanaged and lacks coordination between case management and nursing staff.
    • pro The phone is repeatedly not answered during business hours.
    • pro Nurse assistants tell elderly patients to pee in their diapers.
    • pro The five-star branding is a complete deception of actual performance.
    • pro The grounds are neglected and the building is run down; upkeep is not being spent.
    • pro Most staff are lazy and pass responsibilities to the next shift, leading to critical tasks being neglected.
    • pro Patients go without essential medications and supplies (e.g., pain meds, insulin, IV fluids).
    • pro They discharge patients with nowhere to go while they are still recovering.
    • pro The facility appears to prioritize insurance money over patient care.
    • pro The environment feels more like a jail than a health care facility.

    Review

    A pattern emerges from the array of experiences shared about Desert Terrace Rehab that is hard to ignore: there is real dedication among some staff and therapists, even as chronic issues in management, communication, and basic safety shadow the daily operations. Several reviews sing the praises of the therapy team and individual caregivers, noting that the therapists are experienced and that certain staff members - like Rosa, the activities director, and Vanessa, the director of admissions - bring genuine warmth and competence to their roles. In these accounts, care feels compassionate and personalized, and at times recovery seems to hinge on the presence of a few standout people who go "above and beyond."

    Yet against these positive notes run a steady drumbeat of frustrations that are consistently linked to administrative missteps and systemic gaps. Families describe a disconnect between case management and nursing, with no clear line of coordination and phone lines that repeatedly go unanswered during business hours. The on-hold message even declaring the facility "a five-star facility" is cited as a cruel irony by someone who feels the reality is far from that branding. One reviewer bluntly warns to "not send your loved ones there if they need any sort of care beyond just getting basic in-patient physical therapy," underscoring a belief that the facility's advertised status does not match the actual level of care required by most residents.

    Specific red flags recur in the care delivery narrative. Several families recount delays or completely absent medications and IV fluids, sometimes after admission following surgery or transfer from another hospital. There are alarming descriptions of pain management being delayed or miscommunicated, with some patients enduring hours without needed analgesics and others reporting misalignment between what doctors ordered and what the facility actually administered. Tales of a patient arriving in distress, with orders supposedly transmitted to the facility, followed by a lack of essential meds or fluids for an extended period, create a sense of fear about patient safety and continuity of care.

    Environment and facility operations contribute to the overall concern as well. Reviews describe the physical plant as neglected and run down, with grounds that look unkempt and a building that seems not to be kept up. The sense of overcrowding compounds the problem, leading some to feel like the setting is more prison-like than a health care facility. Nutrition and meal service emerge as another major sticking point: subpar, cold meals, a lack of facilities to reheat food, and a sense that dietary needs - particularly for renal impairment and diabetes - are not being adequately addressed. Taken together, the impression is that even when patients are physically present for rehabilitation, the overall environment fails to convey safety, dignity, and consistent nourishment.

    There are also personal anecdotes that complicate the overall verdict. Some note that certain staff members are kind and responsive, and even describe moments of good communication and effective problem-solving. A few reviews highlight specific acts of kindness - Rosa's thoughtfulness during a "taco Thursday" and Vanessa's willingness to intervene during a crisis - suggesting that when engaged, the staff can deliver meaningful support. Even in a negative context, there is recognition of individuals who attempt to provide quality care in the face of widespread organizational challenges.

    The overarching theme, however, centers on accountability and leadership. Several reviewers express frustration with what they view as owner or administrator disengagement, noting that leadership responses tend to come only to positive feedback while neglecting the concerns raised by patients and families. The call is for stronger oversight, more consistent follow-through, and a transparent commitment to patient safety and dignity. Without visible accountability and decisive action to address the documented gaps, the consensus among many reviewers is that the facility has potential but remains far from the standard expected of a five-star designation. The repeated plea is for leadership to listen, respond, and implement meaningful changes that align the facility's branding with the actual experiences of residents, families, and staff alike.

    Features

    Housing

    • 108 resident community capacity 108 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Phoenix Sky Harbor International (3 miles away) Phoenix Sky Harbor International (3 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Desert Terrace Healthcare Center is a premier assisted living community located in Phoenix, AZ. We pride ourselves on providing a warm and welcoming environment where residents can enjoy a comfortable and enriching lifestyle.

    Our community offers a wide range of amenities to cater to our residents' needs. Residents can relax and pamper themselves at our beauty salon or enjoy their favorite shows with cable or satellite TV in their fully furnished rooms. Our community also provides convenient transportation services operated by our staff for various outings and appointments. For those who want to stay connected, we have a computer center and Wi-Fi/high-speed internet available.

    Meals are an important part of our community, and we offer restaurant-style dining in our elegant dining room. Our professional chefs prepare delicious meals while accommodating special dietary restrictions. Residents can also enjoy the option of having meals prepared in their own kitchenette.

    At Desert Terrace Healthcare Center, we prioritize the well-being of our residents through exceptional care services. Our dedicated staff is available around the clock, providing assistance with daily living activities such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that all medical needs are met, including medication management and diabetes diets.

    Our community promotes mental wellness through engaging programs tailored to each resident's interests. Additionally, we offer scheduled daily activities and resident-run initiatives to foster social interaction and create a sense of community among our residents. Planned day trips allow residents to explore nearby attractions, while fitness programs promote physical well-being.

    Located in close proximity to numerous amenities, residents at Desert Terrace Healthcare Center have easy access to cafes, parks, pharmacies, restaurants, places of worship, theaters, physicians' offices, hospitals, and transportation options.

    At Desert Terrace Healthcare Center, we strive to provide a nurturing environment where seniors can thrive and enjoy an enhanced quality of life.

    Nearby Places of Interest

    Restaurants

    • Wren House Brewing Company (0.3 miles)
    • McDonald's (1.6 miles)
    • Zipps Sports Grill (2.1 miles)
    • Whataburger (2.1 miles)
    • McDonald's (2.2 miles)
    • In-N-Out Burger (2.3 miles)
    • Del Taco (2.3 miles)

    Pharmacies

    • CVS Pharmacy (0.4 miles)
    • Walgreens (1.4 miles)
    • Walgreens (1.5 miles)
    • Walgreens (2.1 miles)
    • CVS Pharmacy (2.4 miles)
    • CVS Pharmacy (2.6 miles)
    • CVS Pharmacy (2.6 miles)

    Hospitals

    • Maricopa Medical Center (1.2 miles)
    • Arizona State Hospital (1.6 miles)
    • Banner – University Medical Center Phoenix (1.9 miles)
    • Carl T Hayden VA Medical Center, Recreation Therapy (2.6 miles)
    • St Joseph's Hospital & Med Center: Deguzman Brian J MD (2.9 miles)
    • St Josephs Neurological ICU (3 miles)

    Cafes

    • Dutch Bros Coffee (1.6 miles)
    • Provision Coffee Bar (2.1 miles)
    • Starbucks (2.2 miles)
    • Panera Bread (2.3 miles)
    • Songbird Coffee & Tea House (2.7 miles)
    • Futuro (2.7 miles)
    • Fair Trade Cafe (2.9 miles)

    Physicians

    • Banner Family Medicine Center (1.8 miles)
    • SimonMed Imaging - Phoenix (2.3 miles)
    • Arizona Eye Specialists (2.4 miles)
    • Null (2.6 miles)
    • Dignity Health Peppertree Family Medicine (3.1 miles)
    • Keystone Natural Family Medicine (3.3 miles)
    • Phoenix Skin Medical Surgical Group (3.5 miles)

    Transportation

    • Airport Rent-A-Car (1.9 miles)
    • Thomas/Central Ave METRO (2.6 miles)
    • METRO McDowell/Central Ave (2.7 miles)
    • Terminal 3 (3 miles)
    • Delta SkyClub (3 miles)
    • Phoenix Sky Harbor International Airport (PHX) (3 miles)
    • Concourse A (3.1 miles)

    Theaters

    • AMC Arizona Center 24 (2.7 miles)

    Places of Worship

    • Roosevelt Community Church (2.8 miles)
    • Primera Iglesia United Methodist Church (3.4 miles)
    • First United Methodist Church of Phoenix (3.9 miles)
    • Christ Church of the Ascension (4.3 miles)

    Parks

    • Margaret T. Hance Park (2.9 miles)
    • Encanto Park (3.5 miles)

    Frequently Asked Questions

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