Desert Terrace Healthcare Center

Pros

• The medical team at Desert Terrace was praised for their excellence and teamwork during the rehabilitation process.
• Residents appreciated the quality of food provided, with alternatives available for those who did not like the main options.
• Fun activities such as ice cream socials, bingo, movie nights, and church services were enjoyed by residents.
• One resident highlighted the outstanding care provided by the staff for their loved one.
• The facility was described as cozy and comfortable, creating a welcoming environment for residents.

Cons

• The facility was dirty, with urine-soaked beds and unclean bathrooms, indicating a lack of proper hygiene and care for residents.
• Patients were often left unattended for long periods, leading to neglect in basic services and personal care.
• Staff claimed they were "short-staffed," which affected the quality of care provided to patients.
• Residents were discharged without proper arrangements or assistance, leaving them vulnerable and confused.
• Communication from the facility was poor, with families receiving no updates or notifications about their loved ones' discharges or conditions.
• There were reports of inadequate medication administration, resulting in serious health risks for patients.
• The management displayed a lack of professionalism and compassion towards both patients and their families.

Review

Desert Terrace has garnered a wide range of reviews, reflecting a polarized view on the quality of care and facilities provided. Many families have expressed deep concern and disappointment regarding the environment and treatment their loved ones received at this facility. Several reviewers highlighted serious issues such as inadequate living conditions, poor staffing, and alarming instances of patient neglect that left them feeling compelled to warn others against utilizing Desert Terrace for rehabilitation or long-term care.

One common theme throughout these accounts is the cramped and unsanitary environment. Several reviewers described the rooms as small, barely accommodating two hospital beds with limited space for personal belongings or comfort. Rooms were often dirty upon arrival, with reports indicating unclean floors stained with urine and feces, which significantly contributed to an unpleasant atmosphere. Families reported entering a facility that not only appeared neglected but also emitted foul odors, making it difficult to consider leaving their loved ones in such an environment.

The caregiving staff at Desert Terrace received mixed reviews. While some individuals praised certain members of the nursing team?particularly wound care nurses?for their dedication and skill, others highlighted troubling lapses in attention to patients' needs. Reports surfaced about patients being left unattended for extended periods or receiving delayed assistance when requesting help. For instance, residents frequently noted that nurses were often seen sitting idly rather than attending to patients requiring immediate care. This inconsistency in staff performance led many families to feel that they had no choice but to constantly monitor their loved ones' well-being.

Further compounding concerns was the issue of discharging patients without proper consideration for their mental or physical capabilities. One reviewer recounted a harrowing experience where their father?who required assistance?was released alone in the middle of the night without identification or money after being deemed fit enough based on superficial assessments. Such actions raised significant alarm about the protocols in place for ensuring patient safety and respect for individual needs before discharge.

Facility policies also drew criticism from multiple users who alleged that Desert Terrace imposed unnecessary restrictions on residents' freedoms while simultaneously failing to provide adequate services. Instances included requiring permission from staff merely to take a shower based on daily lists and threats directed toward family members attempting to remove loved ones from insufficient care settings. These experiences culminated in feelings of helplessness for family members striving to advocate for better treatment options for their relatives.

Nevertheless, amidst this torrent of negative feedback, there emerged a few contrasting opinions celebrating aspects like food quality and organized activities available within the rehabilitation program. Some residents found solace in well-facilitated social events such as bingo nights or ice cream socials, suggesting potential opportunities for engagement outside mere medical treatment could exist within Desert Terrace?s structure by highlighting some positive interactions amongst residents during recreational activities.

Ultimately, prospective clients considering Desert Terrace should weigh heavily bothers? evaluations alongside personal experiences described here prior to making choices regarding skilled nursing or rehabilitation services?or risk confronting potentially detrimental scenarios similar to those depicted above. The disparity between accounts signals a need for deeper scrutiny into operations at this facility so that vulnerable populations can receive compassionate care rather than find themselves entangled within chaotic environments bereft of genuine support systems essential for recovery.

Restaurants

• Wren House Brewing Company (0.3 miles)
• McDonald's (1.6 miles)
• Zipps Sports Grill (2.1 miles)
• Whataburger (2.1 miles)
• McDonald's (2.2 miles)
• In-N-Out Burger (2.3 miles)
• Del Taco (2.3 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (1.4 miles)
• Walgreens (1.5 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.6 miles)

Hospitals

• Maricopa Medical Center (1.2 miles)
• Arizona State Hospital (1.6 miles)
• Banner – University Medical Center Phoenix (1.9 miles)
• Carl T Hayden VA Medical Center, Recreation Therapy (2.6 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (2.9 miles)
• St Josephs Neurological ICU (3 miles)

Cafes

• Dutch Bros Coffee (1.6 miles)
• Provision Coffee Bar (2.1 miles)
• Starbucks (2.2 miles)
• Panera Bread (2.3 miles)
• Songbird Coffee & Tea House (2.7 miles)
• Futuro (2.7 miles)
• Fair Trade Cafe (2.9 miles)

Physicians

• Banner Family Medicine Center (1.8 miles)
• SimonMed Imaging - Phoenix (2.3 miles)
• Arizona Eye Specialists (2.4 miles)
• Null (2.6 miles)
• Dignity Health Peppertree Family Medicine (3.1 miles)
• Keystone Natural Family Medicine (3.3 miles)
• Phoenix Skin Medical Surgical Group (3.5 miles)

Transportation

• Airport Rent-A-Car (1.9 miles)
• Thomas/Central Ave METRO (2.6 miles)
• METRO McDowell/Central Ave (2.7 miles)
• Terminal 3 (3 miles)
• Delta SkyClub (3 miles)
• Phoenix Sky Harbor International Airport (PHX) (3 miles)
• Concourse A (3.1 miles)

Theaters

• AMC Arizona Center 24 (2.7 miles)

Places of Worship

• Roosevelt Community Church (2.8 miles)
• Primera Iglesia United Methodist Church (3.4 miles)
• First United Methodist Church of Phoenix (3.9 miles)
• Christ Church of the Ascension (4.3 miles)

Parks

• Margaret T. Hance Park (2.9 miles)
• Encanto Park (3.5 miles)