New Haven

Pros

• Sly and Jim provide helpful, personalized service.
• The staff are great and ready when you arrive.
• They have it all - great items, competitive rates, quality products, and fast-friendly service.
• New Haven is wonderful to work with, delivering quality, selection, and service.
• They offer great prices and available rental equipment.
• Gary delivers first-class customer service.
• The staff provide friendly, efficient care and quality products.
• They offer spectacular, amazing help.
• They are a great source for moving supplies with fast, friendly service.
• The facility is clean, easy to find, and staffed by nice people.
• They offer high-quality products, including the best four-wheel dollies.
• The Phoenix branch is top-notch, with professional staff.
• They provide fast, efficient service and competitive pricing.
• They handle fast order picking and shipping.
• They have all you need for residential or commercial moves.
• The staff are very helpful, knowledgeable, and quick.
• Harry Tokle is praised for outstanding customer service.
• They are the go-to place for moving supplies with great prices.
• They customize floor dollies and two-wheelers to specs.

Cons

• Rude staff.
• The docks were spread out a little, making backing not easy.
• Harbor Freight's fixes went flat and the bearing shaft was too big, causing wobbliness.

Review

New Haven Companies is repeatedly described as a reliable hub for moving supplies and equipment, a place that shows up when speed, availability, and quality truly matter. Customers across different locations highlight how easy it is to get in and out with the gear they need, whether they're coordinating a single move or outfitting an entire fleet. The Phoenix, Arizona, branch earns particular praise for its efficiency and professionalism, with several reviewers calling it the best in the country. The overall impression is of a well-stocked operation that understands both the urgency of a move and the ongoing needs of businesses that rely on dependable equipment.

A standout feature across many reviews is the caliber of the staff and the care they show customers. In one account, Sly at the front desk and Jim in the back went above and beyond to ensure the customer ended the day with exactly what they needed, even though they didn't have to go the extra mile. The gratitude is consistent: Sly, Jim, Jerry in the front office, and Gary, the general manager, are repeatedly remembered for their helpful attitudes, clear communication, and willingness to explain options so customers can make informed choices. One reviewer singled out Gary as the nicest gentleman they'd met in a long time, praising his first-class customer service and suggesting they wouldn't consider using anyone else. The sentiment is echoed by those who note staff members who not only meet expectations but actively tailor recommendations to individual situations - an example being a salesman who explained why a particular dolly was preferable for a given use, going beyond a simple sale to ensure real value for the customer.

The human aspect dovetails with a robust product story. Reviewers repeatedly say "they have it all" when it comes to moving supplies and equipment, and they aren't kidding: the range covers the needs of movers and relocation teams, fleets, and individuals alike. Several accounts emphasize the quality and breadth of products, from general supplies to specialized items like floor dollies and custom-strapped solutions. One customer notes that New Haven can even make floor dollies and two-wheelers to exact specifications, underscoring the company's ability to adapt to unique requirements. The sense is that clients don't just buy off-the-shelf items - they're partnering with a supplier capable of delivering customized solutions that keep moves running smoothly.

Speed and convenience are repeatedly celebrated. The ability to order online, because of last-minute needs, and still receive accurate, timely fulfillment stands out as a core strength. People report fast order picking and shipping, with live representatives who confirm details and delivery windows. There are practical reminders about the physical layout of facilities - such as the Phoenix docks being spread out, which can affect backing - but even with those small navigational quirks, the experience remains a quick, efficient one. A reviewer who needed a large truck to be accommodated noted that the location is easy to find and the overall process was quick, in-and-out in under 45 minutes in one instance. The recurring theme is a seamless blend of availability, speed, and customer care that keeps customers coming back.

Value is another recurring thread. Reviewers repeatedly point to great or competitive pricing, with some claiming they're paying less than they would at Amazon or other retailers for certain moving supplies. Rental equipment is described as offering "solid prices," and there are frequent mentions of affordable, well-made gear that meets the needs of both individuals and companies with ongoing relocation requirements. The combination of fair pricing and high-quality products creates a compelling case for choosing New Haven as a go-to supplier for moving projects large and small. The sentiment is that you don't have to sacrifice cost for quality when you shop here.

Longevity and trust emerge as a hallmark through long-term relationships. Several customers emphasize that they have been using New Haven for years, sometimes noting a specific geographic reference like "PHX branch is the best in the country." The trust built over time translates into a sense of reliability, with references to consistent product quality, dependable service, and the sense that the same friendly, capable people are always ready to help, even after years of doing business together. One reviewer highlights ongoing collaboration with the same team, underlining the value of continuity and familiarity in a business where getting the right equipment fast matters a great deal.

As with any large service ecosystem, there are occasional criticisms, and one comment notes encountering rude staff. While such remarks appear intermittently, they stand out against the overwhelmingly positive tapestry of praise. The overall narrative, however, remains firmly positive: the frequent mentions of prompt service, knowledgeable staff, and high-quality products suggest that any negative experiences are not representative of the typical customer journey at New Haven. The company's broader reputation for excellent service, helpfulness, and willingness to tailor solutions tends to outweigh the rare negative encounter.

What emerges from these impressions is a portrait of New Haven as a trusted, customer-centric partner for moving supplies and equipment. It's a place where practical needs are met with a combination of broad inventory, customization options, and a team that genuinely seems to care about helping customers move efficiently and safely. Whether you're coordinating a nationwide fleet or simply acquiring a few packing materials for a local move, the stories depict a consistent commitment to speed, quality, and value - a compelling blend that makes New Haven a recurring recommendation among movers and relocation professionals. In the end, the common thread is clear: reliable access to the right gear, support from thoughtful and capable people, and a tangible sense that the company treats each move as if it were their own.

Located in the heart of Phoenix, Arizona, this area offers a variety of amenities within close proximity. With multiple dining options including Wren House Brewing Company and Taco Boys, as well as familiar chains like Whataburger and McDonald's, residents have plenty of choices for meals. Nearby pharmacies such as CVS and Walgreens provide easy access to medication and healthcare supplies. For medical needs, hospitals like Maricopa Medical Center and Banner – University Medical Center Phoenix are just a short distance away. Transportation options are also convenient with car rental services and public transit stations nearby. Additionally, seniors can enjoy cafes like Starbucks and Songbird Coffee & Tea House for a relaxing atmosphere to socialize or unwind. With parks like Margaret T. Hance Park and Encanto Park in the vicinity, there are opportunities for outdoor activities and leisurely strolls. Overall, this area offers a mix of dining, healthcare, transportation, entertainment options that cater to the needs of older adults looking for a vibrant community to call home in Phoenix.

Restaurants

• Wren House Brewing Company (0.4 miles)
• Whataburger (1.6 miles)
• McDonald's (1.7 miles)
• Taco Boys (1.9 miles)
• Taco Bell (1.9 miles)
• Del Taco (2 miles)
• McDonald's (2.1 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.7 miles)
• Walgreens (1.7 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.7 miles)

Hospitals

• Maricopa Medical Center (1.1 miles)
• Banner – University Medical Center Phoenix (1.4 miles)
• Arizona State Hospital (1.4 miles)
• Carl T Hayden VA Medical Center, Recreation Therapy (2.5 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (2.6 miles)
• St Josephs Neurological ICU (2.6 miles)

Physicians

• Banner Family Medicine Center (1.3 miles)
• SimonMed Imaging - Phoenix (2 miles)
• Arizona Eye Specialists (2.2 miles)
• Dignity Health Peppertree Family Medicine (2.7 miles)
• Null (3 miles)
• Keystone Natural Family Medicine (3.3 miles)
• Phoenix Skin Medical Surgical Group (3.5 miles)

Transportation

• Airport Rent-A-Car (1.6 miles)
• METRO McDowell/Central Ave (2.2 miles)
• Thomas/Central Ave METRO (2.2 miles)
• Hertz Rent A Car (2.9 miles)
• Delta SkyClub (2.9 miles)
• Terminal 3 (3 miles)
• Phoenix Sky Harbor International Airport (PHX) (3 miles)

Cafes

• Starbucks (1.7 miles)
• Dutch Bros Coffee (2 miles)
• Songbird Coffee & Tea House (2.2 miles)
• Futuro (2.3 miles)
• Fair Trade Cafe (2.4 miles)
• Panera Bread (2.5 miles)
• Lola Coffee (2.5 miles)

Theaters

• AMC Arizona Center 24 (2.2 miles)

Places of Worship

• Roosevelt Community Church (2.3 miles)
• Primera Iglesia United Methodist Church (3 miles)
• First United Methodist Church of Phoenix (3.8 miles)
• Christ Church of the Ascension (4.8 miles)

Parks

• Margaret T. Hance Park (2.4 miles)
• Encanto Park (3.1 miles)