Desert Haven Care Center in Surprise, AZ
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2645 East Thomas Road, Surprise, AZ 85016
For more information about senior living options: (844) 490-3973
The staff truly went above and beyond in caring for the resident's mother. Sue, a nursing assistant, was amazing in caring for the resident during her last moments. The DON has formed a strong, caring bond with the resident and the staff. The facility adapted to the resident, showing its commitment to helping people. The staff are kind, accommodating, and make residents feel comfortable. The building is beautiful with a warm, welcoming atmosphere, and residents feel like family. The doctors at the facility treat patients promptly and well.
The rooms are outdated and the building appears old and rundown, and it could be remodeled. The facility has roaches, bathrooms smell moldy, toilets leak, and the food is nasty. The facility is in very poor condition and the staff do not care; it's borderline abuse and residents are dying from pneumonia from being left lying on their backs. The staff are mean, rude, unprofessional, and cruel, and they steal residents' belongings; some rooms have bed bugs and there is no AC. The facility charges thousands of dollars to live there while roaches are present. Management is inconsistent and promises are not kept, leading to disappointing care. There are delays and rude responses when family members try to visit. There are reports of deception about residents' status and poor personal hygiene, with "lie after lie" about care. There is suspicion of theft of personal items (shirts, cigarettes) from residents. A reviewer gave zero stars and described the place as a roach motel. The room was cramped and dirty, with a strong urine smell and poor hygiene; residents were heavily medicated.Desert Haven Care Center in Surprise, AZ is best suited for families that prize a deeply caring, relationship-based care culture and are comfortable a facility with character-built, older surroundings. The strongest selling point is staff dedication: residents often form meaningful bonds with nurses and the director of nursing, and multiple accounts describe caregivers who "went above and beyond" and a community feel that resembles a supportive, extended family. For residents who respond well to personal attention, consistent staffing, and a warm, if imperfect, living environment, Desert Haven can deliver daily reassurance that someone is looking out for them.
Those who should consider alternatives include families prioritizing pristine surroundings, flawless cleanliness, and absolute transparency in operations. A number of reviews flag serious maintenance and hygiene concerns - old rooms, leaks, odors, and reports of pests - and point to inconsistent environmental quality as a core risk. Allegations ranging from mismanaged laundry and mislabeling to theft and questionable staff behavior create legitimate red flags for meet-and-greet visits, inquiries about incident reporting, and a careful review of how care is monitored. For families with high expectations for therapy services, strict safety oversight, or a modern, hotel-like atmosphere, other communities may better fit the bill.
The favorable aspects - notably, high staffing levels and a culture of genuine care - partly offset the downsides. When the staff is described as abundant and attentive, the daily experience often improves markedly: residents feel listened to, regularly checked, and nurtured by caregivers who treat them like family. Positive remarks about doctors who respond promptly and a general sense of teamwork among personnel reinforce the impression that medical and daily living needs are addressed even if the physical plant has shortcomings. In practical terms, this means fewer gaps in routine care, quicker response times to calls, and a more stable day-to-day rhythm for residents who thrive on dependable presence.
Yet the cons cannot be dismissed. Reports of dirty rooms, unaddressed sanitation issues, and odors paint a picture of an environment that undermines comfort and can erode trust in care. Complaints about mismanagement - ranging from mislabeling clothing to theft - underscore the importance of vigilant monitoring, clear communication channels, and robust administrative oversight. The most troubling narratives - claims of neglect or outright abuse, and dramatic contrasts between impression on families and what staff deliver - should prompt any prospective family to push for transparent tours, speak with current residents and families, request recent quality metrics, and verify that security and accountability practices are in place before deciding.
From a practical decision-making standpoint, prospective residents should schedule multiple visits at different times, speak with the care director, and request candid conversations with both nursing staff and housekeeping leadership. Check the physical spaces firsthand: inspect bedrooms for space, cleanliness, and privacy; tour bathrooms for maintenance and safety features; and observe how staff interact with residents in real time. Ask for a current list of on-site specialists, therapy availability, and the steps taken to investigate and resolve concerns raised by families. Finally, gauge how upgrades are progressing and whether the facility can provide a forward-looking plan for ongoing improvements to both demeanor and infrastructure.
Ultimately, Desert Haven best serves families who value heartfelt staff engagement and a home-like environment, and who are willing to tolerate an aging facility while prioritizing strong caregiver relationships. For those whose primary criteria are immaculate conditions, rigorous environmental controls, and foolproof administrative transparency, alternatives will likely serve better. The discerning approach is to weigh the undeniable warmth and stability of the caregiving team against the reality of maintenance, cleanliness, and safety issues, then decide based on whether the balance will sustain peace of mind for the resident and confidence for the family over the long term.
115 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Desert Haven Care Center in Surprise, AZ is a skilled nursing facility that offers a wide range of care services to meet the needs of its residents. With 24-hour supervision and assistance with activities of daily living, this community ensures that residents receive the support they require to maintain their independence and overall well-being.
The amenities provided at Desert Haven are designed to enhance the comfort and enjoyment of its residents. A beauty salon is available for personal grooming needs, while cable or satellite TV allows for entertainment options within the privacy of one's own room. Community operated transportation makes it easy for residents to travel to appointments or engage in social activities, while the computer center and Wi-Fi/high-speed internet keep residents connected and engaged with technology.
The dining experience at Desert Haven is tailored to accommodate special dietary restrictions, ensuring that all residents are able to enjoy nutritious and delicious meals. The restaurant-style dining room creates a pleasant ambiance for dining together with fellow residents.
A variety of activities are offered at Desert Haven to promote physical fitness and social interaction. From fitness programs to planned day trips, there are plenty of opportunities for residents to engage in enjoyable activities that stimulate their minds and bodies. There are also resident-run activities and scheduled daily activities that cater to different interests and hobbies.
Convenience is a key aspect of Desert Haven's location, with numerous cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals located nearby. This ensures that residents have easy access to various services and resources in the surrounding area.
Overall, Desert Haven Care Center provides a comfortable and caring environment where seniors can receive personalized care while enjoying a range of amenities and engaging in enriching activities.
Desert Haven Care Center is located at 2645 East Thomas Road, Surprise, AZ 85016 in Maricopa County, Arizona
Desert Haven Care Center on seniors.fyi includes 4 photos including images showing building, palm trees, trees, architecture, exterior, landscaping, grass, tree, and more.
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