Desert Haven Care Center

Pros

• The room at the Desert Haven Care Center was clean and well-maintained, providing a comfortable environment for residents.
• The staff at Desert Haven Care Center went above and beyond to clean up and assist the resident before the family returned.
• The Desert Haven Care Center did a good job with taking care of the reviewer's father, ensuring he didn't smell like urine or feces.
• The facility itself had a beautiful ambiance and created a warm, welcoming atmosphere for residents.
• Despite some issues with management, the Desert Haven Care Center received praise for being a comfortable place where residents could make friends and feel at ease.

Cons

• The room was barely big enough for a bed, with dirty linens strung out all over the place.
• He went in with at least 20 pairs of socks, but had none in his drawer.
• He was brought in smelling of strong urine and was so medicated he couldn't open his eyes.
• The staff members lied about moving him to a different section because he was declining, when in reality his personal hygiene was poor and he smelled as if he had been in a diaper all day.
• The woman who answered the phone gave a very rude response when asked if a visit to a resident was possible.
• My aunt's family has been consistently disappointed with the care she has received despite promises from management that she would be a top priority.
• If more individualized care or intense medical needs were present, my aunt would be transferred immediately.

Review

Desert Haven Care Center has received a mixture of reviews from its residents and their families. One review paints a grim picture of the facility, describing a small room with dirty linens scattered about, and a strong smell of urine upon entry. The resident in question was heavily medicated and unable to open their eyes. However, upon returning to check on the resident, it was noted that multiple staff members were diligently cleaning him up. Phone calls inquiring about his well-being were met with deception, as the facility claimed he was being moved to a different section due to improvement, when in reality he was declining in health.

Contrasting this account is another review that speaks positively of Desert Haven Care Center. According to this reviewer, their father is currently residing there and has not experienced any issues with poor hygiene or unpleasant odors. The facility appears to be doing a good job at keeping their loved one relatively clean and well cared for.

However, one person's negative experience cannot be easily discounted. Another individual who called the facility seeking permission to visit a resident recounts receiving a rude response from the woman who answered the phone. This lack of politeness left them dissatisfied with the customer service provided by Desert Haven Care Center.

Despite these mixed reviews, one consistently praised aspect of the facility is its physical appearance. The beautiful surroundings create an atmosphere of warmth and welcoming for both residents and visitors alike.

Unfortunately, problems seem to arise when it comes to management at Desert Haven Care Center. Promises were made regarding prioritizing individual care for one resident's aunt; however, her family has repeatedly found themselves disappointed with the level of care she has received. Although she has managed to make friends and find comfort within the facility, her family believes that if her medical needs were more intense or required more individualized attention, she would be transferred elsewhere.

In conclusion, opinions on Desert Haven Care Center are varied but tend towards negative experiences involving poor communication, subpar cleanliness, and unfulfilled promises regarding individualized care. However, there are also positive accounts of satisfactory hygiene standards and a pleasant environment. It would be wise for those considering this facility to thoroughly research and investigate the specific care needs of their loved ones before making a decision.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)

Restaurants

• Wren House Brewing Company (0.7 miles)
• McDonald's (1.2 miles)
• Zipps Sports Grill (1.6 miles)
• In-N-Out Burger (2.1 miles)
• Tee Pee Mexican Food (2.2 miles)
• PHX-Arcadia Crossing (2.3 miles)
• Cava (2.3 miles)

Cafes

• Dutch Bros Coffee (1.1 miles)
• Provision Coffee Bar (1.7 miles)
• Panera Bread (2.1 miles)
• Starbucks (2.6 miles)
• Songbird Coffee & Tea House (3.1 miles)
• Futuro (3.2 miles)
• Lux Central (3.2 miles)

Hospitals

• Maricopa Medical Center (1.5 miles)
• Arizona State Hospital (1.9 miles)
• Banner – University Medical Center Phoenix (2.3 miles)
• Carl T Hayden VA Medical Center, Recreation Therapy (2.7 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (3.2 miles)
• St Josephs Neurological ICU (3.2 miles)

Physicians

• Null (2.2 miles)
• Banner Family Medicine Center (2.2 miles)
• Arizona Eye Specialists (2.6 miles)
• SimonMed Imaging - Phoenix (2.6 miles)
• Keystone Natural Family Medicine (3.2 miles)
• Dignity Health Peppertree Family Medicine (3.4 miles)
• Phoenix Skin Medical Surgical Group (3.6 miles)

Transportation

• Airport Rent-A-Car (2.2 miles)
• Thomas/Central Ave METRO (2.9 miles)
• METRO McDowell/Central Ave (3.1 miles)
• Terminal 3 (3.2 miles)
• Delta SkyClub (3.2 miles)
• Concourse A (3.2 miles)
• Admirals Club (3.2 miles)

Theaters

• AMC Arizona Center 24 (3.2 miles)

Places of Worship

• Roosevelt Community Church (3.2 miles)
• First United Methodist Church of Phoenix (3.9 miles)
• Primera Iglesia United Methodist Church (3.9 miles)
• Christ Church of the Ascension (3.9 miles)

Parks

• Margaret T. Hance Park (3.3 miles)
• Encanto Park (3.8 miles)