Desert Haven Care Center is an assisted living community in Surprise, AZ.
Information last verified:
2645 East Thomas Road, Surprise, AZ 85016
For more information about senior living options: (866) 208-4318
3.3 from 44 reviews
5 stars
18
4 stars
7
3 stars
3
2 stars
3
1 stars
13
Overall Review of Desert Haven Care Center
common10 reviews mention this
Staff kindness stands out
Many reviewers describe staff who are kind and responsive to residents.
Several reviews say the nursing team listens and helps residents feel comfortable, including during family visits. A number of families also praise specific caregivers and describe good day-to-day experiences with care. Some reviewers also mention the facility feeling more family-like and having teamwork that supports care. One review contrasts management concerns with the continued comfort and friendships their loved one has within the building.
caveat6 reviews mention this
Cleanliness and pest concerns
Multiple reviews raise concerns about odors, pests, and dirty rooms.
A recurring negative theme is unpleasant odor and poor room conditions, with reviewers describing urine smells and dirty linens. Some reviews also call out visible pests such as roaches and bed bugs. Others mention routine hygiene problems, including residents seeming inadequately cleaned. While one family notes their loved one does not smell like waste and appears relatively cleaned up, the overall cleanliness complaints still show up often in reviews.
caveat6 reviews mention this
Safety and emergency response issues
Several reviewers report safety breakdowns when help is needed.
Some reviews describe delays or refusals during medical emergencies, including not calling 911 when a resident had a medical problem. Others mention slow responses to basic requests like getting a bedpan. Multiple negative reviews also describe neglect-related outcomes such as pneumonia or residents left in positions for long periods. Several reviewers further describe neglect in personal care and communication, reinforcing the concern about whether call requests are taken seriously.
caveat4 reviews mention this
Building age and upgrade progress
Reviews frequently describe an older facility, with some updates underway.
A few reviewers describe the building as old, rundown, or in need of remodeling, including comments about outdated rooms. At least one review acknowledges upgrades in progress and says those changes have been positive. Another review again notes the building looks old but pairs that observation with praise for the people providing care. Overall, the physical condition is a mixed point, with both complaints and improvement mentions in the comments.
common5 reviews mention this
Doctors and medical treatment
Reviews mention medical attention from doctors and treatment decisions.
Some reviewers praise the medical team, including comments that doctors treat quickly and one doctor is described as amazing. Others mention the facility handling care in ways that resulted in no major problems during visits, with a focus on the cleanliness and condition of the resident. One review also references a situation where a hospital found a worse problem after the facility did not call 911. Taken together, reviews suggest medical support is sometimes viewed positively, but that concerns about emergency response can strongly affect how families judge the care.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Housing
115 resident community capacity
Types of Care
Assisted Living
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Phoenix Sky Harbor International (3 miles away)
Community operated transportation
Transportation arrangement
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
CVS Pharmacy (0.3 miles)
Walgreens (1.1 miles)
Walgreens (1.2 miles)
CVS Pharmacy (2.4 miles)
Walgreens (2.4 miles)
CVS Pharmacy (2.4 miles)
CVS Pharmacy (2.5 miles)
Restaurants
Wren House Brewing Company (0.7 miles)
McDonald's (1.2 miles)
Zipps Sports Grill (1.6 miles)
In-N-Out Burger (2.1 miles)
Tee Pee Mexican Food (2.2 miles)
PHX-Arcadia Crossing (2.3 miles)
Cava (2.3 miles)
Cafes
Dutch Bros Coffee (1.1 miles)
Provision Coffee Bar (1.7 miles)
Panera Bread (2.1 miles)
Starbucks (2.6 miles)
Songbird Coffee & Tea House (3.1 miles)
Futuro (3.2 miles)
Lux Central (3.2 miles)
Hospitals
Maricopa Medical Center (1.5 miles)
Arizona State Hospital (1.9 miles)
Banner – University Medical Center Phoenix (2.3 miles)
Carl T Hayden VA Medical Center, Recreation Therapy (2.7 miles)
St Joseph's Hospital & Med Center: Deguzman Brian J MD (3.2 miles)
St Josephs Neurological ICU (3.2 miles)
Physicians
Null (2.2 miles)
Banner Family Medicine Center (2.2 miles)
Arizona Eye Specialists (2.6 miles)
SimonMed Imaging - Phoenix (2.6 miles)
Keystone Natural Family Medicine (3.2 miles)
Dignity Health Peppertree Family Medicine (3.4 miles)
Phoenix Skin Medical Surgical Group (3.6 miles)
Transportation
Airport Rent-A-Car (2.2 miles)
Thomas/Central Ave METRO (2.9 miles)
METRO McDowell/Central Ave (3.1 miles)
Terminal 3 (3.2 miles)
Delta SkyClub (3.2 miles)
Concourse A (3.2 miles)
Admirals Club (3.2 miles)
Theaters
AMC Arizona Center 24 (3.2 miles)
Places of Worship
Roosevelt Community Church (3.2 miles)
First United Methodist Church of Phoenix (3.9 miles)
Primera Iglesia United Methodist Church (3.9 miles)
Desert Haven Care Center on seniors.fyi includes 4 photos including images showing building, palm trees, sidewalk, trees, architecture, exterior, landscaping, grass, and more.
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Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Family caregivers face emotional, legal, and practical challenges when elderly parents refuse assisted living, often due to fears of losing autonomy. Open conversations and professional assessments can help address these concerns while exploring alternatives and ensuring safety, potentially leading to legal guardianship if necessary.
Luxury assisted living offers high-quality senior care in a resort-like environment that combines essential medical support, gourmet dining, and personalized services to enhance residents' independence and well-being. These upscale facilities emphasize holistic health and community-building through customized care plans and social activities, catering to the growing demand for enriched senior living experiences despite higher costs.
Desert Haven Care Center photos
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Building
Trees
Tree
Landscaping, Architecture, Exterior, and Grass
Building
Trees
Flag, Parking, Tree, and Sidewalk
Palm Trees
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115 resident community capacity
Assisted Living
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Phoenix Sky Harbor International (3 miles away)
Community operated transportation
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Special dietary restrictions
Concierge services
Planned day trips
Courteous, professional caregivers with reliable care and good family communication.
Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
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