Mifflin Center

Pros

• Some staff members at Mifflin Center were noted to be caring and did their best despite being understaffed.
• A family member appreciated the daily updates via Zoom meetings during the COVID-19 pandemic, finding them informative and comforting.
• One nurse was recognized for her genuine care and assistance in helping a resident transition out of the facility.
• The patient felt reassured knowing that friendly faces could always be found among the employees at Mifflin Center.

Cons

• The facility is dirty and poorly maintained, with small rooms that smell of urine.
• Patients experience long waits for assistance and basic needs, such as going to the bathroom.
• Staff communication is inconsistent and often lacking, leaving families in the dark about their loved ones' care.
• Wound care is neglected, with dressing changes not performed as directed.
• The food provided is tasteless and unappetizing, leaving patients unsatisfied.
• There are reports of inadequate staffing, leading to poor patient care and support.
• Personal belongings are often lost or delayed in returning to patients.
• Patients feel rushed into the facility without proper assessment of their conditions or needs.
• There is a lack of individual climate control despite claims on the facility's website.
• Concerns raised by family members are seemingly ignored or not addressed appropriately by staff.

Review

The Mifflin Center, a rehabilitation and skilled nursing facility, has found itself at the center of a barrage of negative reviews from families who have had loved ones receive care there. The overwhelming consensus among these testimonials is that the center provides subpar living conditions and inadequate medical care. Many reviewers identified issues with room cleanliness, temperature control, and overall facility maintenance. Residents often find themselves in cramped quarters where rooms are small, old, and dirty, sharing bathrooms with other occupants. Complaints about hygiene are rampant, with multiple accounts of persistent odors and unkempt facilities contributing to an unpleasant atmosphere.

Care standards also seem to be a significant concern among families. Patients reportedly experience long wait times for assistance; some were left on bedpans for extended periods or ignored when they requested help moving to the bathroom. One heartbreaking account described a patient being left sitting in their own waste while awaiting assistance—a situation deemed inexcusable by their family member. These delays can exacerbate existing medical conditions or lead to unnecessary distress among residents recovering from serious health issues such as surgeries or fractures.

Moreover, the quality of nursing and therapeutic care has been called into question. Several families observed that while certain floor staff members displayed genuine compassion and effort despite being overwhelmed by understaffing issues, many aides treated residents roughly or were dismissive when requests were made. One horrifying report described a resident enduring bedsores after only two weeks due to neglectful monitoring and care protocols not being followed diligently. Such experiences indicate systemic failures within the institution’s operational structure, where compliance with prescribed care plans appears inconsistent at best.

Food quality also emerged as a recurring theme in these reviews—generally described as tasteless and poorly served. Families noted how trays of food would be left untouched between meals or how dietary preferences were largely ignored. For those patients without an appetite for chicken or fish—the primary offerings—they felt entirely sidelined during meal times at what should have been a nourishing part of their day. As one relative recounted their loved one's unbearable dining experience filled with tasteless meals leading to further dissatisfaction with their stay at Mifflin Center.

Communication—or the lack thereof—was another critical issue highlighted by families attempting to advocate for their loved ones’ needs remotely. In instances where updates about health status or changes in room assignments went uncommunicated for days on end, it left families feeling distressed and powerless over situations they could not directly monitor themselves due to COVID-19 restrictions on visitation rights. The apparent failure of staff to provide consistent telephonic updates meant family members often had no clue regarding progress in therapy or care routines vital for recovery.

In stark contrast to these overwhelmingly negative accounts are sporadic positive comments praising specific caregivers who offered timely responses when concerns were raised. However, those rare commendations do little to overshadow the extensive criticism levied against Mifflin Center as a whole: It fails its residents through inadequate staffing, poor communication practices, unsanitary living conditions, indifferent attitudes toward patient needs, and an alarming disregard for basic caregiving standards. This may lead many potential patients' families contemplating rehabilitation options elsewhere—driven by desperation to ensure that loved ones receive safer and more compassionate care than what has regrettably become commonplace at Mifflin Center.

Places of Worship

• Immanuel United Church of Christ (0.3 miles)
• Bethany Lutheran Church (2.6 miles)

Physicians

• Berks Foot And Ankle Specialists (0.4 miles)
• Sunrise Pediatrics (0.5 miles)
• Brennan Therese Diflorio DMD MD (0.7 miles)
• Kenhorst Family Medical Center (0.8 miles)
• Women's Lifecycles (1.5 miles)
• Alvernia University - Health And Wellness Center (1.8 miles)
• Berks General Medical Group (2 miles)

Pharmacies

• Rite Aid (0.5 miles)
• Medicine Shoppe Pharmacy of Shillington (0.7 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (2.7 miles)
• Berks Discount Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)

Restaurants

• V & S Sandwich Shop (0.9 miles)
• Friendly's (1 miles)
• Liberty Ale House (1 miles)
• Arby's (1.2 miles)
• Schaylor Brewing Company (1.7 miles)
• Jimmy G's Beverly Hills Tavern (2.1 miles)
• Trooper Thorn's Irish Beef House (2.2 miles)

Parks

• Museum Park (1.8 miles)
• Reading Public Museum Arboretum (2 miles)
• Red Caboose Park (2.6 miles)
• Cornwall Terrace Playground (2.7 miles)

Hospitals

• Reading Hospital Sleep Center (2.1 miles)
• TRHMC C-Building 3rd Floor (2.3 miles)
• The Reading Hospital (2.3 miles)
• Central Monitoring Room (2.3 miles)
• Beginnings Maternity Center (2.5 miles)
• Reading Hospital Regl Cancer (2.5 miles)
• Reading Hospital & Medical Center: Webb Sara Q (2.5 miles)

Transportation

• Enterprise Rent-A-Car (2.3 miles)

Cafes

• Dosie Dough (2.4 miles)
• Starbucks (3.1 miles)

Theaters

• Fox Berkshire (3.6 miles)