The Heritage of Green Hills

Pros

• The Heritage of Green Hills is located on a beautiful landscape and features stunning, state-of-the-art facilities.
• The staff is consistently described as friendly, competent, and dedicated to providing excellent care for the residents.
• Residents enjoy a variety of activities and events that contribute to an engaging and uplifting atmosphere.
• Many reviewers highlight the quality of meals served at The Heritage, noting they are delicious and accommodating to different preferences.
• Families appreciate the spacious apartments with full kitchens and in-unit laundry facilities.
• Overall experiences at The Heritage have been very positive, with many residents finding joy and satisfaction in their living environment.
• The management treats residents as part of a team, fostering a sense of community among patrons.
• There is high praise for the facility's ability to adapt during challenging times, such as the COVID pandemic.
• Reviewers express confidence in recommending The Heritage based on their loved ones' positive experiences there.

Cons

• The Heritage of Green Hills lacks sufficient staff to provide proper care, leading to burnout among the existing employees.
• There was poor communication between shifts, and some staff members were not adequately trained.
• A resident experienced delays in being assisted with bathroom needs, resulting in humiliation and discomfort.
• Laundry belonging to a resident was lost despite being clearly labeled with their name.
• The dementia unit did not adequately support residents who required assistance with eating or other daily activities.
• The facility's current environment feels outdated and institutional while waiting for the new building to open.
• There were issues regarding access to residents' units after a passing, including instances of unauthorized entry and missing items.
• Communication from management about health protocols during construction has been insufficient and frustrating for families.

Review

The Heritage of Green Hills is a senior living facility that has garnered mixed reviews from families and residents alike. On one hand, it is praised for its beautiful, hotel-like appearance and state-of-the-art amenities. The design of the facility is particularly impressive, built on picturesque landscapes with well-maintained gardens and attractive outdoor areas. Several reviewers note that the new care center, which includes personal care and memory care services, features modern facilities aimed at enhancing the quality of life for its residents.

One prominent aspect that stood out across various reviews was the competency and attitude of the staff. Many expressed appreciation for the friendly and dedicated nurses and aides who care for residents daily. Families shared positive experiences regarding how staff often work collaboratively to ensure that every resident receives personalized attention. There were also commendations about the diverse range of activities available within the community—from arts and crafts to exercise sessions—which help keep residents engaged and active. The food received high marks in several accounts as well; though opinions varied depending on specific meals served, many found it to be tasty and satisfactory overall.

However, there are glaring concerns voiced by several families regarding staffing levels at The Heritage of Green Hills. Some reviewers indicated that while they were impressed with the facility itself, they felt that it lacked adequate staffing to meet the needs of all residents adequately. This issue seemed particularly pronounced when considering specialized care units like memory care or dementia units where one family recounted distressing experiences involving neglect related to toileting assistance—a critical need for such residents. Instances of lost laundry further exacerbated frustrations among families, highlighting worries over appropriate staffing management.

Compounding these concerns were reports about communication gaps between shifts as well as inadequately trained staff members leading to inconsistent caregiving practices—a problem particularly troubling in dementia care settings where familiarity with individual resident needs can significantly impact comfort and dignity. A few reviewers emphasized this lack of training led to preventable incidents like falls or mishandlings regarding personal preferences in medication—cases where more proactive measures could have made a notable difference.

Some families shared contrasting experiences regarding transition processes after a resident's passing. Common frustrations arose over estate procedures required by The Heritage before belongings could be removed from an apartment. One reviewer described having their loved one's unit entered without notice amidst assurances otherwise, raising alarms about security protocols once family members had lost access during a sensitive time.

Conversely, many reviews noted beneficial aspects associated with tenancy at The Heritage—some families felt relieved knowing their loved ones were happy in their environments despite minor qualms regarding operational efficiency or resource distribution. Overall atmosphere was frequently characterized as lively with upbeat interactions both among residents themselves and between staff members making visits pleasant for relatives looking in on their loved ones.

In conclusion, while The Heritage of Green Hills offers an enticing real estate option with appealing aesthetics, modernized facilities, robust programming opportunities for engagement alongside commendable dining services; potential clients should be aware of capacity limitations impacting day-to-day operations concerning adequate resident care delivery due to relevant staffing challenges highlighted by recent feedback trends from various attendees involved firsthand or indirectly through those they love within this particular senior living landscape long sought after following promising initial interest generated through earlier impressions made upon entrance into this community-focused establishment nestled comfortably away yet near familial ties essential throughout one’s senior journey together towards fulfilling lifestyles maintained amongst peers who share similar paths spanning all generations alike—gaining invaluable insights every step along way!

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This part of Shillington, Pennsylvania, offers a variety of amenities that cater to the needs of seniors. With multiple pharmacies in close proximity, accessing medications and healthcare products is convenient. There are also several physicians' offices nearby, providing easy access to medical care. Places of worship offer opportunities for spiritual fulfillment, while a selection of restaurants cater to various tastes. Nearby parks provide opportunities for outdoor recreation and leisurely walks. The presence of a hospital and maternity center ensures quick access to emergency medical services if needed. Overall, this area provides a mix of essential services and recreational options for seniors looking for a comfortable and convenient living environment.

Pharmacies

• Rite Aid (1.7 miles)
• CVS Pharmacy (2.6 miles)
• Medicine Shoppe Pharmacy of Shillington (2.9 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.9 miles)
• Berks Discount Pharmacy (3.9 miles)
• CVS Pharmacy (3.9 miles)

Physicians

• Berks Foot And Ankle Specialists (1.8 miles)
• Kenhorst Family Medical Center (2 miles)
• Alvernia University - Health And Wellness Center (2.3 miles)
• Brennan Therese Diflorio DMD MD (2.6 miles)
• Sunrise Pediatrics (2.7 miles)
• Women's Lifecycles (3 miles)
• Hearing Aid Associates (3.5 miles)

Places of Worship

• Immanuel United Church of Christ (2.4 miles)
• Bethany Lutheran Church (3.9 miles)

Restaurants

• V & S Sandwich Shop (2.6 miles)
• Friendly's (2.6 miles)
• Liberty Ale House (2.6 miles)
• Trooper Thorn's Irish Beef House (2.6 miles)
• Victor Emmanuel II (2.9 miles)
• Arby's (3.3 miles)
• Schaylor Brewing Company (3.8 miles)

Transportation

• Enterprise Rent-A-Car (3 miles)

Hospitals

• Reading Hospital Sleep Center (3.5 miles)
• Central Monitoring Room (3.7 miles)
• TRHMC C-Building 3rd Floor (3.7 miles)
• The Reading Hospital (3.8 miles)
• Reading Nursing Center Loc. 4 (3.9 miles)
• Beginnings Maternity Center (3.9 miles)
• Reading Hospital Regl Cancer (3.9 miles)

Parks

• Museum Park (3.6 miles)
• Reading Public Museum Arboretum (3.7 miles)
• Egelman Park (4.5 miles)
• Red Caboose Park (4.8 miles)
• Cornwall Terrace Playground (4.8 miles)

Cafes

• Dosie Dough (4.3 miles)
• Starbucks (5 miles)