South Hills Rehabilitation Center

Pros

• The nursing staff at SouthHills is caring and treats residents like family.
• The staff is amazing and treats residents with kindness and compassion.
• The facility is recommended by one reviewer who states their mother is treated well and considers the staff as family.
• Some nurses and assistants are mentioned as being caring and accommodating to both residents and visiting families.

Cons

• The administrators at SouthHills were mostly ineffective and neglected their duties to surviving family members.
• The nursing staff at SouthHills disposed of the reviewer's collection of medical records and other belongings and failed to address issues such as the resident who dumped trash on them.
• The reviewer's mother died alone at SouthHills because they were not notified of her deteriorating condition.
• This facility and its staff do not emulate Christian values and are not recommended for anything.
• The staff at SouthHills lazily stopped feeding a patient orally, causing him to now be unable to safely eat that way.
• The rehabilitation place at SouthHills is not recommended and is considered dirty with slow and complacent staff who lack proper care skills.
• The CNA and transfer team at SouthHills did not properly care for a patient, causing harm during movement and disregarding dietary needs by putting her on a pureed diet instead of providing suitable food options.

Review

The testimonials regarding SouthHills facility illustrate a deeply concerning portrait of care and management, revealing a spectrum of experiences that range from moments of genuine affection and care to instances of negligence and mismanagement. The stories shared by families and patients highlight the complexities and challenges often faced in rehabilitation and nursing homes, particularly for individuals with serious health issues such as dementia or neurological impairments.

One recurring theme throughout the reviews is the perceived inadequacy of administrative oversight. Multiple users have reported ineffective communication from administrators regarding critical matters, leading to feelings of frustration and helplessness. One family recounted their distressing experience after their mother passed away in the facility, noting that valuable personal items including jewelry and clothing were not returned after her death. Despite assurances from the administration to rectify the situation by offering compensation for lost belongings, follow-ups proved fruitless as months went by without response or resolution. This lack of accountability has led some family members to escalate their grievances to state licensing complaint units, emphasizing a desperate need for better management practices that honor the rights and dignity of residents' families.

Additionally, several testimonials highlighted concerning conditions within the facility that contributed negatively to patients? overall well-being. One review detailed an alarming instance where a resident suffered from nutritional neglect ? transitioned from oral feeding back to tube feeding seemingly out of sheer convenience rather than medical necessity. Such accounts suggest systematic failures in patient care protocols that prioritize efficiency over individual needs, raising critical questions about staff training and adherence to rehabilitative standards. In another distressing scenario, a patient was discovered alone in a dimly lit room wearing only a diaper?an alarming oversight highlighting issues surrounding supervision and dignity among residents.

The treatment received by certain residents also raises flags about how effectively staff are trained to manage specific health issues such as swallowing difficulties or mobility limitations. A review noted inadequate responses during emergencies; one patient's urgent need for assistance took an excruciatingly long time to address while another was subjected to improper techniques during transfers between positions in bed?a practice that could potentially exacerbate injury. These accounts paint a picture of poor coordination among staff members who should ideally be working together harmoniously toward patient recovery.

Despite these negative experiences, there is an occasional glimmer amidst this troubling narrative?some positive reviews speak highly of individual staff members who reportedly treat residents with compassion akin to family care. These contrasting sentiments underscore how vital it is for healthcare facilities like SouthHills not only to foster caring individuals but also to ensure consistent quality management practices across all levels?from nursing aides through administration?to cultivate an environment conducive to healing.

In conclusion, while there exist voices praising specific caregivers within SouthHills for their dedication and warmth towards patients, these positive interactions are overshadowed by systemic failures at both managerial levels and operational protocols that compromise resident well-being. Families entrusting loved ones into rehabilitation centers seek assurance that their needs will be met with professionalism; yet what many have experienced instead are profound disappointments characterized by miscommunication, neglectful practices, insufficient staffing training, or simple human errors fraught with grave consequences. Until structural improvements take place across the board?balancing empathetic care with competent management?the adverse feedback will remain an integral part of SouthHills? legacy within community discussions on eldercare quality standards.

Pharmacies

• Albertsons Pharmacy (0.4 miles)
• Rite Aid (0.9 miles)
• Hirons Drug (1.2 miles)
• Broadway Apothecary (1.4 miles)
• Walgreens (2.2 miles)
• Albertsons Pharmacy (2.3 miles)
• Serra Dispensary Eugene (2.3 miles)

Physicians

• PeaceHealth Medical Group (0.5 miles)
• Rechelle Asirot MD (0.5 miles)
• Oregon Psychiatric Partners (0.8 miles)
• Eugene Eye Clinic (0.8 miles)
• Prevention Plus Clinic (0.9 miles)
• John E Villano (0.9 miles)
• Oregon Medical Group (1.1 miles)

Restaurants

• Glenwood Restaurant (0.8 miles)
• East 19th Street Cafe (0.9 miles)
• Prince Puckler's Gourmet Ice Cream (0.9 miles)
• Wild Duck Cafe (1.3 miles)
• Rennie's Landing (1.4 miles)
• The Bier Stein (1.4 miles)
• Cornucopia Restaurant (1.5 miles)

Parks

• Hendricks City Park (1 miles)
• West University Park (1.2 miles)
• Washington Park (1.4 miles)
• Madison Meadows (1.5 miles)
• Jefferson Park (1.7 miles)
• Alton Baker Dog Park (2 miles)
• Monroe Park (2.2 miles)

Cafes

• Brails Restaurant (1.3 miles)
• Vero Espresso (1.4 miles)
• Starbucks (1.4 miles)
• Dutch Bros Coffee (1.5 miles)
• Dutch Bros Coffee (1.6 miles)
• Jazzy Ladies Cafe & Coffeehouse (1.9 miles)
• Dutch Bros Coffee (2 miles)

Hospitals

• Willamette Community Health Solutions (2 miles)

Transportation

• Amtrak (2.1 miles)