Versailles Health Care Center

Pros

• Versailles Rehabilitation Center is described as a diamond in the rough, offering more than one would expect.
• The staff, including administrators, social workers, nurses, aides, and activities, provide excellent care, respect, and understanding.
• The Memory Care/Legacy unit is wonderful, with nurses, STNAs, and activities staff going above and beyond daily and treating residents like family.
• Families feel supported and well informed, confident their loved ones are in good care.
• The OT and PT teams provide wonderful daily therapy.
• The facility is well staffed, friendly, clean, and has a pleasant environment with fresh smells.
• Residents and families would recommend Versailles Rehab to others.
• The building feels welcoming and home-like, with staff who listen, care, and encourage family participation in activities.

Cons

• They felt rehabilitation largely came from family members rather than therapists, implying little actual rehab by staff.
• They claimed staff did not have time to assist with toileting and instead used painful catheterizations.
• They criticized management for a lack of action despite positive statements from leadership.
• They warned others not to transfer loved ones there due to poor care and neglect.
• They reported residents waiting hours to receive pain medication, with comfort meds often delayed by 30 minutes or more.
• They described meals arriving cold and noted persistent short-staffing affecting care.
• They recounted a resident not being fed, smelling of urine, and not bathed, with claims of one nurse for many residents.
• They observed a concern line that was not answered for days.

Review

Versailles Rehabilitation Center comes through in many reviewers as a place of genuine care and community, with a wide range of staff dedicated to different facets of the resident experience. Several comments highlight the leadership and hands-on team that residents and families rely on: administrators like Jessica Don and Ashley the social worker, Tamara the unit manager, and Shelly who leads Activities. The first shift nurses - Allison, Chuck, Amanda, and others - along with night shift nurses and STNAs (including Taylor, Tyler, Abby, Brianna, Janet, Brittany, Brooke, and many more) are repeatedly cited as delivering thoughtful, attentive care. Maintenance, led by Erin, is also mentioned as part of the dependable backdrop that supports daily life on campus. Across these notes, there's a consistent thread: dedicated staff, good communication, and a sense that the facility provides more therapy and daily engagement than reviewers recall from other places. One reviewer even calls Versailles a "diamond in the rough," a hidden gem nestled in what they describe as an unlikely setting, with "everything plus more than you could ever expect."

Several voices specifically celebrate the Memory Care/Legacy unit, where the tone shifts toward family-like warmth and sustained, compassionate support. An ongoing theme is the way memory care staff - nurses, STNAs, and Shelly with Activities - go above and beyond for both residents and their families. Reviewers describe feeling less guilt and less stress about their loved ones because they trust the staff to provide careful, respectful care. The updates from 4/19/25 reinforce this sentiment, noting that the memory care team treats residents like family and offers substantial support to family members as well. Families repeatedly emphasize that they would not consider placing loved ones anywhere else and that Versailles Memory Care stands out for its engaged, caring culture and consistent communication.

In general, several reviewers praise the facility for its cleanliness, welcoming atmosphere, and staff who are friendly and responsive. People talk about a building that smells fresh and feels well maintained, with staff who greet visitors warmly, listen, and work to resolve issues quickly. Many describe the environment as "homey" and the staff as helpful, patient, and kind - contributing to a sense that residents are well cared for and that families feel comfortable participating in activities and visiting as much as they like. A number of comments highlight the therapy teams (OT and PT) and the positive impact of daily therapy on residents, something several reviewers note they did not experience at other facilities.

However, the reviews are not one-sided. A notable portion of feedback centers on concerns about rehab effectiveness and staffing realities. Some reviewers recount situations in which rehabilitation relied heavily on family members to push for progress, with the facility's own staff appearing overmatched or insufficiently proactive. There are also specific critiques about management, including allegations that problems are not addressed decisively by leadership and that concerns lines do not always yield timely responses. One reviewer explicitly blames the director of nursing and above for a broader sense that action isn't taken, even as there are many stories of positive words from management paired with limited visible follow-through. This mix of praise and concern leaves readers with a nuanced impression: Versailles can deliver excellent daily life and therapy experiences, but concerns about rehab intensity and administrative responsiveness linger for some families.

There are particularly strong, negative patient-care anecdotes that stand in contrast to the otherwise glowing portraits. A few reviewers report serious gaps in daily care - leg care, bathing, feeding, and timely assistance with medications. One account describes a resident who was not fed adequately, smelled of urine, and was left unfed for meals, with harsh remarks from a nurse about staffing ratios. Other comments describe long waits for pain relief or for medications to be delivered, and even a family member who witnessed a staff member not dressing or repositioning a patient in need of assistance. Yet, within the same broad collection of experiences, there are also reminders that staffing levels and performance can vary by shift and by individual, which contributes to the polarized sentiment attached to Versailles in these reviews.

An even stronger warning appears in another thread of experiences, where a family explicitly advises against transferring loved ones to Versailles, citing repeated problems, broken promises about rehabilitation, and a troubling pattern of neglect. The reviewer claims a combination of missed care tasks, delayed medication, perceived laziness among staff, and a sense that the institution prioritizes appearances over patient welfare. These voices contrast sharply with the many stories of warmth and competence and underscore the reality that experiences at Versailles are not uniform. For prospective families, this breadth of perspectives highlights the importance of visiting, asking pointed questions about care routines, and observing how staff interact with residents on the floor.

In sum, Versailles Rehabilitation Center presents as a facility capable of delivering meaningful, compassionate care in a supportive environment, especially in its Memory Care/Legacy unit and through its engaged team of nurses, therapists, and activity coordinators. Families frequently speak to a culture of respect, warmth, and involvement, with therapy and daily activities playing central roles in residents' quality of life. Yet the same set of reviews acknowledges serious concerns about rehab effectiveness, care consistency, and administrative responsiveness, including reports of slow medication delivery, insufficient daily assistance, and a sense that some issues may go unresolved without persistent advocacy. Taken together, the reviews paint a picture of a well-loved, highly capable facility in many respects, but one where the experience can vary significantly depending on unit, staff on shift, and the specific needs of the resident. For families considering Versailles, the message is clear: the place can be wonderful and transformative, but due diligence - visits, questions about staffing, and conversations with both care teams and administration - is essential to ensure a good fit for a loved one.

Physicians

• Stillwater Family Care (0.2 miles)
• Versailles Medical Center (1.2 miles)
• Family Health (1.2 miles)
• Professional Family Eyecare - Greenville (8.7 miles)
• Eye Center of Greenville (10.2 miles)
• Western Ohio OB/GYN (11.7 miles)
• John P Studebaker (11.7 miles)

Pharmacies

• Kaup Pharmacy (0.4 miles)
• Porter's Products (9.3 miles)
• Walmart Pharmacy (9.4 miles)
• Walgreens (10.3 miles)
• Good Neighbor Pharmacy (11.6 miles)
• Medicine And More (11.6 miles)
• Kroger Pharmacy (12.8 miles)

Transportation

• Darke County Airport (VES) (2 miles)
• U-Haul (11.4 miles)

Places of Worship

• Oakland Church of the Brethren (4.5 miles)
• Immaculate Conception Church (6.5 miles)
• Awakenings Christian Fellowship (8.2 miles)
• First Baptist Church (8.6 miles)
• East Zion Church (9 miles)
• Church of the Nazarene (9.6 miles)
• Angliss, Gloria: Gloria Angliss (10 miles)

Cafes

• The Refinery (6.5 miles)
• Do Good (8.5 miles)
• Glacier View Coffee Covington (9.7 miles)
• Tim Hortons (13.5 miles)
• Winans Carriage House Candies (13.7 miles)

Parks

• Stillwater Prairie Reserve (6.6 miles)
• Greenville Falls State Nature Preserve (9.7 miles)
• Greenville City Park (10.4 miles)
• Treaty of Greenville State Park (10.7 miles)
• Greenville Parks & Rec Department (11.1 miles)
• South Park (11.5 miles)

Restaurants

• Newport Tavern (8.2 miles)
• Subway (9.4 miles)
• Arby's (9.5 miles)
• Subway (9.6 miles)
• Las Marias (9.6 miles)
• China Garden (9.6 miles)
• Taco Bell (9.6 miles)

Hospitals

• Houston Rescue (8.3 miles)
• Wayne Hospital (11.8 miles)