907 New Ridge LLC

Pros

• Kevin was very friendly and helpful.
• Shelly and Keith were informative and attentive, without being overbearing.
• Jessica, the designer, is friendly, upfront, and very knowledgeable about products.
• The store has large samples of cabinets that can be compared side by side.
• Jessica provided great communication via email about timelines and design changes.
• Jessica went above and beyond by sending pictures of samples when color changes were requested.
• The salespeople are very friendly and not pushy.
• The price was reduced.
• Kevin Casto explained that the price was reduced and made the purchase easy.
• Kevin is an awesome person.
• The store is local with a nice selection and no high-pressure sales.
• Keith was absolutely amazing, giving personal experience and customer service.

Cons

• They would not recommend shopping there, alleging the insurance/warranty does not cover anything and takes months to process, with no responses.
• They described a staff member as rude and irritated, leading them to leave without purchasing after being told changes wouldn't help.
• They noted that the chair remote was swapped, making the product less functional and resulting in a 2.5/5 rating.
• They reported slow, unresponsive warranty support and a lack of timely follow-up after delivery issues.
• They felt the price was high and the delivery time outrageous for a two-chair purchase.

Review

Northeast Factory Direct comes through in many reviews as a friendly, low-pressure place to shop for a wide range of home needs. Shoppers repeatedly note a clean, welcoming environment and a team that helps you feel comfortable taking your time to compare products. Whether someone is looking for a mattress and base, a kitchen cabinet, a hot tub, or a complete furniture setup, the overall tone is that the store offers great value and a pleasant shopping experience. Several reviewers emphasize not feeling pushed into a sale, while still getting attentive guidance, solid information, and ease of doing business.

A frequent highlight is how approachable and helpful the staff can be, especially for big-ticket purchases. One customer recalls a husband actually trying out mattresses in the showroom and then deciding to buy, thanks to a friendly team member who made the process easy and enjoyable. Kevin Casto appears repeatedly as a standout - people describe him as personable, not pushy, and highly effective at outlining good deals. In several narratives, customers praise Kevin for making the purchase process simple, arranging affordable options, and guiding them through timing, deposits, and delivery with patience. The sentiment is consistent: it's possible to get a fair price without feeling pressured, and Kevin is seen as someone to rely on for ongoing assistance.

The cabinet side of the business gets particular praise for design support. Jessica, described as friendly, upfront, and deeply knowledgeable, is credited with helping customers visualize options beyond a showroom display. Reviewers appreciate the large cabinet samples that allow side-by-side comparisons, something that makes it easier to picture how new cabinetry will look in a home. Jessica's communication stands out - she keeps clients informed about timelines, helps navigate the many design changes, and even sends pictures of sample materials when a color change is requested. The result is a notably smoother, more transparent design process than what some other stores offer.

Shelly and Keith appear in multiple accounts as the kind of staff who are informative and attentive without seeming overbearing. They're described as pleasant and helpful, providing useful guidance while respecting customers' pace. The overall impression is that Northeast Factory Direct can deliver not only strong prices but also quality, courteous service that makes the shopping experience enjoyable, whether the visit is for a single item or a larger home refresh.

Beyond furniture, hot tubs, and cabinets, several reviewers share positive experiences with home delivery and after-purchase support, including demonstrations from staff and a willingness to answer questions about setup and usage. One shopper notes a local store in North Canton with several people - Ryan from sales and Rich from the pool service team - who were thorough in helping select a hot tub and explaining water maintenance. The price advantage is underscored by accounts of beating competitors on price, complemented by delivery coordination and hands-on guidance from the staff, which helps customers feel confident in their investment.

Not every experience is flawless, and there are a few notable caveats in the collective feedback. Some customers report challenges with post-sale service, particularly around warranty-related or insurance matters. One review describes frustration with an insurance claim process that took months to resolve, poor responsiveness, and dissatisfaction with the lack of resolution despite sending in pictures and videos. The sentiment is clear: for those issues to be truly satisfying, quicker and more proactive follow-up on after-sale service is needed. Another account recalls a mixed experience with delivery and an after-sale warranty process that left the customer waiting for a timely call from the warranty department, contributing to a sense that "the sale" can outpace ongoing support. There's also a negative note about a staff interaction where a salesman appeared irritated when a customer requested a specific sectional layout, resulting in a decision to leave the store without making a purchase.

Interspersed with these critiques are more pointed reminders that shopping at Northeast Factory Direct can be a strong decision for many consumers. A recurring thread is the sense of value and selection across categories - furniture, mattresses, cabinets, and outdoor equipment like hot tubs - paired with friendly, knowledgeable staff who help customers feel empowered rather than pressured. Several reviewers explicitly state they would return for future purchases and would recommend the store to friends and family, highlighting the local, approachable character of the business and its ability to combine competitive pricing with thoughtful, product-specific guidance.

Overall, Northeast Factory Direct emerges as a place where most customers leave satisfied with their experience, the products they choose, and the relationships they build with the staff. The store's strengths lie in its customer-centric approach, the depth of product knowledge among team members like Kevin, Jessica, Shelly, and Keith, and the ability to provide practical design help - especially for cabinet projects and custom layouts - alongside strong price points. While a few customers encounter issues after the sale, the prevailing narrative is one of positive, repeatable experiences and a willingness to return for future needs and to refer others, underscoring Northeast Factory Direct as a solid local option for furniture, cabinetry, and home leisure products.

This part of North Canton, Ohio offers a convenient and diverse range of amenities for seniors looking to settle down in a bustling community. With a variety of restaurants, cafes, pharmacies, physicians, theaters, parks, places of worship, and transportation options within close proximity, residents can easily access essential services and entertainment. The area also boasts reputable healthcare facilities such as Akron Children's Hospital Pediatric Endocrinology and Jackson Mercy Statcare. Additionally, the presence of tranquil parks like Dogwood Park and Arboretum Park provides opportunities for leisurely strolls and outdoor recreation. Overall, this neighborhood in North Canton combines accessibility to necessities with recreational opportunities, making it an attractive option for senior living.

Restaurants

• Cracker Barrel (0.7 miles)
• McDonald's (0.8 miles)
• IHOP (0.9 miles)
• BJ's Restaurant & Brewhouse (1 miles)
• Swensons Drive-In (1 miles)
• Quaker Steak & Lube (1.1 miles)
• Pav's Creamery in North Canton (1.4 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Acme (0.9 miles)
• Discount Drug Mart (1.1 miles)
• Discount Drug Mart (1.1 miles)
• Marc's Stores (1.2 miles)
• Rite Aid (1.2 miles)
• Walgreens (1.2 miles)

Cafes

• Starbucks (0.8 miles)
• Ohio Roasting Company (2.6 miles)
• Starbucks (2.9 miles)
• Starbucks (3.7 miles)
• Starbucks (3.7 miles)

Physicians

• Akron Children's Hospital Pediatric Endocrinology (1 miles)
• Spectrum (1 miles)
• North Canton Medical Foundation (1.1 miles)
• Eye Centers of Ohio (1.4 miles)
• Physicians Imaging (1.5 miles)
• Amani Women's Wellness (1.5 miles)
• Roholt Vision Institute (1.8 miles)

Theaters

• Cinemark (1 miles)
• Tinseltown (1.3 miles)

Parks

• Dogwood Park (1.1 miles)
• Bors Field (2.8 miles)
• Lake Cable Village (3.1 miles)
• Southgate Park (3.2 miles)
• Arboretum Park (3.2 miles)
• Schneider Community Park (3.9 miles)
• Ariss Park (4.1 miles)

Places of Worship

• Faith Family Church (1.1 miles)
• Grace United Methodist Church (2.7 miles)
• First Baptist Church Of Canton (3 miles)
• First Christian Church (3.1 miles)

Transportation

• Akron-Canton Airport (CAK) (2.2 miles)

Hospitals

• Jackson Mercy Statcare (3 miles)
• Summa Health System (3 miles)