915 New Ridge LLC

Pros

• Heritage Villas is a one-of-a-kind place.
• The smaller setting of each villa helps residents feel at home.
• The caregivers are kind and work hard to ensure residents receive the best care.
• The rates are amazing and more affordable than anywhere else around.
• It is privately owned, with families having direct access to the owner and management.
• The place feels like home, with down-to-earth and loving staff.
• Residents feel like they live at home surrounded by family, and there is always someone to talk to who cares for them.
• Heritage Villas is a hidden gem in Stark County with excellent staff and care.
• It is especially nice for veterans.
• Heritage Villas is a great senior living community with a warm, friendly campus and outstanding activities.

Cons

• The entrance had a strong smell of dirt.
• The furniture was outdated and some pieces were broken.
• The available bedrooms were dirty, with nasty broken blinds and a broken closet door.
• The bathroom smelled of urine.
• Another bedroom was very small and dirty; a third was filthy.
• The furnace register was disgusting.
• The staff in Villa 6 were rude.
• The website photos did not accurately reflect the current conditions.
• The facility seemed poorly organized and relied on frozen meals, not suitable for dietary restrictions.

Review

Heritage Villas presents itself as a smaller, home-like senior living option that many families find appealing for its intimate, villa-style layout. Across reviews, the concept of a close-knit community and a setting that feels more like extended family care comes through strongly. Several people praise the idea of living in a "home atmosphere" with caregivers who are described as kind, down-to-earth, and genuinely caring. The emphasis on a smaller, villa-based footprint is repeatedly highlighted as a key positive feature, with residents and families noting that the campus fosters personal connections and a sense of belonging rather than a clinical, nursing-home feel.

Yet the same concept elicits very different experiences depending on who you ask. A number of reviewers recount troubling first impressions and ongoing cleanliness concerns that jar with the "home-like" image the facility markets. One visitor described walking into a villa where the dominant smell was "the smell of dirt," with outdated furniture, several items broken, and rooms that did not resemble the photos described online. They encountered nails-on-blossom issues like nasty walls, broken blinds, a broken closet door, a bathroom with a urine smell, and a third bedroom that was "filthy" and dirty overall. The furnace registers and other fixtures were also described as dirty, and the visitor felt compelled to question whether the place was being repainted and cleaned properly. The frustration was compounded by a sense that the actual conditions did not align with the marketing photos, leading to a strong impression that the public-facing images were not an accurate reflection of what residents were experiencing.

There are also outright concerns about hygiene and upkeep in at least one specific unit. A reviewer explicitly noted that "the staff in Villa 6 are rude," which adds a layer of interpersonal tension to the cleanliness issues. Another critique points to organizational shortcomings and a lack of attention to residents' dietary needs, describing a scene where fresh, nutritious meals seemed scarce and frozen meals were a regular practice. For those with dietary restrictions who require lower sodium or sugar, the reviewer expressed particular disappointment. Taken together, these comments suggest that while the environment might look appealing on the surface, daily operations - ranging from housekeeping to meal planning and staff interactions - can vary widely from one villa to another within the same community.

On the flip side, many accounts celebrate Heritage Villas as a place that truly feels like home and offers advantages not found in larger care facilities. Several reviewers have described placing loved ones there years ago and feeling that they chose well. A parent who placed a mother-in-law there twenty years ago recalls how the small-group living arrangement contributed to a homey feel that differs from a traditional facility. Other family members describe it as a "home-like" setting where residents enjoy conversations, companionship, and a sense of being cared for in a familial environment. The staff is frequently praised for warmth, attentiveness, and cooperation with families, with comments such as "the caregivers are so kind and work hard to ensure residents receive the best care," and "management is always willing to work with you and hear your concerns." There are testimonials from residents themselves who describe life at Heritage Villas as being surrounded by family, with staff and fellow residents readily available for conversation and support.

Affordability and ownership structure also appear consistently in positive feedback. Reviewers highlight the rates as "amazing" and "more affordable than anywhere else around," and they value the fact that Heritage Villas is privately owned, offering direct access to the owner and the management team. For veterans and other residents, there are notes about benefits and accessibility that add to the sense of a community that is approachable and responsive. The campus is described as active and welcoming, with residents who are happy to be there and who participate in activities and social interactions across the grounds. In these comments, Heritage Villas is portrayed as a practical and emotionally satisfying option for families who want a home environment without paying hospital-like rates.

Several reviews emphasize the positive trajectory of the community - like a place that has been evolving in a good direction. Phrases such as "newly renovated with some continued changes happening," "home-like and comfortable," and "think outside of the box with the aging continuum" appear to frame Heritage Villas as a forward-looking option that still preserves its core value: a sense of family and companionship. The narrative of a "hidden gem" in Stark County recurs, with endorsements from professionals who work in geriatrics or care management, noting that the setting is especially suitable for veterans and for those seeking a more personal approach to assisted living or supportive independent living. The overall tone of these voices is hopeful and appreciative, underscoring that for many, the human element - the kindness of caregivers, the opportunity to live amid familiar faces, and the relative affordability - makes Heritage Villas stand out.

In sum, Heritage Villas emerges as a place of contrasts: a small, home-centered environment that can deliver warmth, personal attention, and affordability, yet also a setting where cleanliness, maintenance, and staff interactions can vary significantly from one unit to another. Prospective families are likely to encounter both praise and concern in equal measure, depending on which villa a loved one would join, which staff team is on duty, and how well the facility's renovations and meal programs align with individual needs. For those weighing this option, the recurring themes are clear: the appeal of a home-like atmosphere, the value of direct access to leadership, and the sense that life here can feel like living among extended family, balanced against the realities of inconsistent upkeep and variable service quality. A thoughtful approach - visiting in person, evaluating current conditions, speaking with residents and staff across multiple villas, and inspecting meal offerings - will help determine whether Heritage Villas fits a given loved one's priorities and expectations.

Restaurants

• Cracker Barrel (0.7 miles)
• McDonald's (0.8 miles)
• IHOP (0.9 miles)
• BJ's Restaurant & Brewhouse (1 miles)
• Swensons Drive-In (1 miles)
• Quaker Steak & Lube (1.1 miles)
• Pav's Creamery in North Canton (1.4 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Acme (1 miles)
• Discount Drug Mart (1 miles)
• Discount Drug Mart (1.1 miles)
• Walgreens (1.2 miles)
• Marc's Stores (1.2 miles)
• Rite Aid (1.2 miles)

Cafes

• Starbucks (0.9 miles)
• Ohio Roasting Company (2.6 miles)
• Starbucks (3 miles)
• Starbucks (3.7 miles)
• Starbucks (3.8 miles)

Physicians

• Spectrum (1 miles)
• Akron Children's Hospital Pediatric Endocrinology (1.1 miles)
• North Canton Medical Foundation (1.1 miles)
• Eye Centers of Ohio (1.4 miles)
• Physicians Imaging (1.5 miles)
• Amani Women's Wellness (1.5 miles)
• Roholt Vision Institute (1.7 miles)

Places of Worship

• Faith Family Church (1.1 miles)
• Grace United Methodist Church (2.8 miles)
• First Baptist Church Of Canton (3 miles)
• First Christian Church (3.2 miles)

Theaters

• Cinemark (1.1 miles)
• Tinseltown (1.3 miles)

Parks

• Dogwood Park (1.1 miles)
• Bors Field (2.8 miles)
• Southgate Park (3.1 miles)
• Lake Cable Village (3.1 miles)
• Arboretum Park (3.3 miles)
• Schneider Community Park (4 miles)
• Ariss Park (4.1 miles)

Transportation

• Akron-Canton Airport (CAK) (2.2 miles)

Hospitals

• Jackson Mercy Statcare (3 miles)
• Summa Health System (3.1 miles)