Overall Review of Visiting Angels
differentiator
45 reviews mention this
Caregivers earn trust
Residents and families repeatedly describe caregivers as compassionate, professional, and attentive.
Many reviewers focus on the people providing careâsaying caregivers were kind, dependable, and a good fit for the needs of their loved ones. Several mention that care helped their family feel more comfortable and less stressed, especially when they were not nearby. A number of families also describe companionship and day-to-day assistance as part of what made the service work well for them.
common
17 reviews mention this
Office support feels responsive
Families describe quick, helpful communication from the office.
Reviewers frequently mention that the office staff were responsive to questions and concerns and helped with scheduling or changes. Some describe communication as consistent and clear, including updates during ongoing care. When needs shifted, multiple reviewers said the team stayed flexible and stayed in touch.
common
8 reviews mention this
Flexibility and coverage matter
Residents and families value reliable coverage and schedule flexibility.
Several reviewers describe the service as adaptableâhighlighting replacement coverage when a caregiver could not make it and accommodations after medical changes. Others mention being able to maintain a familiar routine and getting support for both everyday needs and emergencies. One employee review also points to taking time to understand needs and match them with the right caregiver.
caveat
2 reviews mention this
Higher cost is a recurring note
A few reviewers mention pricing or payment concerns.
One family says the service may be more expensive, but they felt the peace of mind was worth it. Another reviewer raises a payment-related concern involving $300 after discussing care and paperwork before visits began. These comments stand out as the main cost-related issues in the reviews.
caveat
2 reviews mention this
Service problems do happen
Some reviewers report serious issues with visits and handling of care.
Two negative reviews describe major breakdownsâone saying visits were missed repeatedly despite the stated schedule, and another describing a complaint during palliative care along with paperwork and a decision to cancel before an evaluation. Because these experiences are described in detail, itâs worth weighing them carefully alongside the much larger set of positive caregiver and office-experience reviews.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.