Overall Review of Belden Village Healthcare
common
14 reviews mention this
Staff care is a mixed story
Residents and families describe very responsive, caring caregivers, alongside some reports of rudeness and uneven follow-through.
Many reviewers talk about staff who treat residents with respect, show compassion, and communicate well, including quick responses when needs come up. Several also single out named nurses, aides, and therapy staff for professionalism and attentiveness. At the same time, other residents and family members report rude behavior, poor teamwork, and getting told they were “too backed up,” which undermined the experience.
common
9 reviews mention this
Skilled nursing and rehab support
Rehabilitation and day-to-day nursing support are key parts of the experience, with both praise and serious complaints.
On the positive side, reviewers mention getting therapies such as OT, PT, and speech therapy, and describe daily physical and occupational therapy when needed. Some also describe medication management and care routines during skilled nursing recovery. Other reviews, however, describe missed or incorrect medication, lack of help with hygiene needs, and concerns about staffing being stretched thin.
caveat
10 reviews mention this
Cleanliness concerns come up often
Cleanliness and upkeep are the most serious recurring concern in the reviews.
A number of reviewers describe the facility as filthy or unsanitary, including reports of strong odors, rooms not being cleaned, and concerns about disrepair. Some comments go further with specific problems like bed bugs, dirty bathroom conditions, and broken equipment such as elevators or front-lobby doors. A smaller set of reviews counter this with praise for cleanliness and not noticing bad smells, but the negative cleanliness reports are persistent.
caveat
10 reviews mention this
Food quality is inconsistent
Dining quality is inconsistent across reviews, ranging from “good” to described as very unappetizing.
Some residents and families say the food is good or manageable, including dining room meals and a generally positive experience. Others describe the meals as late, gross, or served in a way they felt was unacceptable, and they criticize dietary management. A few reviewers specifically mention residents compensating by eating sweets and chips, suggesting food satisfaction varies.
caveat
4 reviews mention this
Cost and billing concerns
Several reviews raise concerns about cost, pricing comparisons, and billing surprises.
One reviewer says the memory section price was higher than other places they considered, while another describes paying a high daily cost and questioning where the money goes. A separate review claims Medicare coverage ended without adequate advance communication and that a large balance followed later. There are also accounts of billing after a death, which contributed to strong dissatisfaction.
common
4 reviews mention this
Memory section gets attention
Dementia support shows up in reviews, with both caring staff feedback and concerns about the living situation.
Several families praise staff in dementia-related areas as caring and willing to answer questions. Others describe concerns about the memory unit setup, including shared rooms and shared bathrooms, and report unsettling incidents involving other residents. The overall picture is that dementia-focused care can feel supportive to some families, but experiences are not uniform.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
139 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Akron-Canton Regional (4 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Excellent access to nearby dining, parks, and healthcare.
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