4550 Hills and Dales Road NW, Canton, OH 44708
For more information about senior living options: (866) 208-4318
Overall Review of The Landing Of Canton
Pros
Aviva Hills is a beautiful community with great staff and residents.- The facility takes amazing care of people and is very clean.
- It is a top-choice place for care, with an excellent chef on staff and a caring administrative team.
- Residents love Aviva Hills.
- Aviva Hills in Canton looks like a great facility.
- Families report that residents are well cared for, the facility is super clean, and the apartments are nice.
- The deficiency-free survey is a positive indicator of quality.
- People recovering or needing assisted living find Aviva Hills to be a fantastic place where needs are met.
- The staff are compassionate and professional, and the facility is efficiently run.
- The food is spectacular and highly recommended.
Cons
The administration, including the Executive Director and Sales Director, is terrible and does not answer or return calls.- They lost a resident’s mother’s VA paperwork containing personal financial information, resulting in three months of lost benefits.
- The turnover rate is very high, suggesting negligence by the admin group.
- The reviewer would not recommend Aviva Hills to anyone seeking a facility.
- Some say high resident turnover is due to many residents dying in these homes.
- A post-surgical bandage was never changed for a week, resulting in an open wound.
Review
The Landing Of Canton is best suited for families seeking a warm, home-like assisted-living environment where caregiving feels personal, routines are straightforward, and the building and grounds convey a calm, welcoming feel. It works especially well for residents who want attentive daily care, a strong kitchen program, and a community atmosphere that feels more like a long-term residence than a clinical setting. For seniors recovering from illness or hospitalization, the emphasis on compassionate staff and consistent daytime support makes it a practical choice, provided the care team remains steady and visible day to day.
Alternatives are worth considering for families that cannot tolerate gaps in administration or inconsistent leadership. The most persistent caution from multiple accounts centers on administrative responsiveness and turnover: calls not returned, key paperwork mishandled, and a leadership layer that sometimes feels hard to reach. If reliable, proactive governance, transparent communication, and stable, long-tenured management are non-negotiables, other Canton-area options may better align with those expectations. For residents who require meticulous wound-care oversight, flawless documentation, or guaranteed continuity of benefits processing, the administrative risks shown in some reviews could be a deal-breaker and merit exploring other communities.
On the positive side, the strongest, most consistent advantages lie in the caregiving culture and the environment. Families repeatedly praise compassionate, attentive staff and nurses who work hard to provide quality care, alongside a facility that is clean, well-maintained, and aesthetically pleasing. The dining experience receives frequent compliments, highlighted as a standout element, with residents and families noting enjoyable meals and a chef-driven kitchen. The overall atmosphere, friendly, personal, and respectful, contributes to a sense of safety and belonging that often sustains satisfaction even when other issues surface.
Yet the main drawbacks cannot be dismissed. Administrative friction, unreturned calls, slow responses, and leadership turnover, creates a noticeable disconnect between front-line care and back-end operations. Specific incidents cited by reviewers illustrate real safety concerns: a failure to change a surgical bandage timely, resulting in a preventable complication, and a case of lost VA paperwork that disrupted benefits access for months. While some reviewers celebrate a deficiency-free survey and overall professional efficiency, the juxtaposition of clean public spaces with inconsistent management signals a meaningful risk that can affect continuity of care and peace of mind for families.
The pros offset the cons to a meaningful degree for residents who prioritize day-to-day caregiving quality, personal warmth, and a pleasant, motivating living space. When staff demonstrate genuine compassion and residents feel well cared for, the everyday experience tends to be strong enough to overcome occasional administrative gaps. The clean, attractive environment reinforces trust and comfort, and strong kitchen service enhances quality of life. However, the weight of administrative reliability should not be underestimated: if a family’s decision hinges on flawless communication, rapid issue resolution, and precise handling of sensitive records, the cons may tilt the balance toward other communities that promise steadier leadership and more predictable operations.
To act decisively, prospective residents should demand a candid conversation with whoever is leading operations: establish a direct line of communication, verify current administrative leadership, and request concrete examples of how wound-care and daily care are managed in practice. Inquire about staffing stability, how turnover has trended recently and what retention plans exist, plus how VA and other benefits paperwork are tracked and resolved. If these checks confirm reliable governance alongside the already strong caregiving and environment, The Landing Of Canton stands out as a solid choice. If not, families should treat the admin reliability gap as a central criterion and continue the search until a facility offers the same level of daily care with more consistent leadership.
150 resident community capacity
Assisted Living
Memory Care
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Pet friendly
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Akron-Canton Regional (6 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice waiver
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Concierge services
Planned day trips
Engaging Memory Care Activities That Enhance Quality of Life
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Understanding the Distinctions: Assisted Living and Memory Care Explained