911 New Ridge LLC

Pros

• Heritage Villas is described as a place that feels like home, with down-to-earth and loving staff.
• The caregivers are kind and work hard to provide the best care for residents.
• The rates are surprisingly affordable, and the privately owned facility offers direct access to the owner and management.
• The smaller villa setting helps residents feel at home.
• The campus is warm, friendly, and community-oriented, with outstanding staff and activities.
• Geriatric care managers recommend Heritage Villas and note it is especially nice for Veterans.
• Residents say living there is like living at home surrounded by family, with needs met and attentive staff.
• Reviewers praise the staff and care as exceptional, including appreciated aides and responsive management.
• Heritage Villas is called a hidden gem with excellent staff and care.

Cons

• The villa smelled strongly of dirt.
• The furniture was outdated and some pieces were broken.
• It did not look like the photos and did not feel home-like.
• One bedroom had dirty walls, broken blinds, a broken closet door, and the bathroom smelled of urine.
• A second bedroom was very small and dirty.
• A third bedroom was filthy and very dirty.
• The furnace register was disgusting, there were no closet doors, and the furniture was awful.
• The coordinator laughed when asked about repainting and cleaning.
• Staff in Villa 6 were rude.
• The facility was not well organized and showed a lack of interest in providing fresh, nutritious meals; frozen meals were regularly served, not suitable for dietary restrictions.

Review

Heritage Villas presents itself as a senior living option built around small, home-like villa settings and a community feel. The reviews show a broad spectrum of experiences, with many residents and families praising the intimate, "like living with family" atmosphere, and others finding more serious issues that make a tour or a stay feel disappointing. What ties these accounts together is a common thread: the place often feels warm and welcoming to those who value a homey environment, but it hasn't always lived up to those same expectations for everyone, depending on when and where you visit.

Several reviewers highlight the strongest selling points: the small-group, villa-style arrangements that make life feel less institutional and more like an extended family home. Family members recount decades-long trust and satisfaction, noting that a parent or relative was placed here years ago and that it left a lasting positive impression. They describe Heritage Villas as a hidden gem in Stark County - affordable, with excellent staff and care, and the benefit of being privately owned, which reportedly allows direct access to the owner and management. Veterans are specifically singled out as a group that benefits from the community's approach. In these voices, the setting is appreciated precisely because it feels down-to-earth, cozy, and more like home than a traditional nursing home.

Several residents and their families emphasize the professionalism and warmth of the caregivers, calling the staff kinds and dedicated, and sometimes even noting management's willingness to listen and work with families. One line of praise comes from a geriatric care manager who recommends Heritage Villas for its caring staff and low-cost appeal, and another reminder speaks to the way residents describe living as feeling surrounded by family, with staff always available and attentive to needs. The sentiment is reinforced by residents who assert that the services take the focus off the mundane or overwhelming parts of aging, allowing them to feel cared for in a supportive community. Some reviews mention newly renovated spaces and ongoing improvements, underscoring a sense of progress alongside the sense of home that many residents value.

Yet the picture isn't uniformly rosy. One tour and several firsthand observations describe a very different experience: an environment that felt dirty and outdated, with furniture that looked worn, rooms that appeared neglected, and a palpable odor in the villa. A specific account recounts walking into a villa where the first bedroom showed nasty walls, broken blinds, and a broken closet door, and where the bathroom reeked of urine. A second bedroom was described as small and dirty, and a third as filthy. Furnaces and registers were described as dirty and with no closet doors, and the overall impression was that the space did not resemble the home-like photos shown. When the question about repainting and cleaning was raised, the response was described as dismissive, which left the reviewer feeling embarrassed to even consider living there. In another note, a staff member was described as rude in Villa 6, which adds to a more negative overall impression for some prospective residents and their families.

There is also honest critique about organizational and dietary aspects. One review pointedly states, "Not well organized at all," and expresses concerns about the quality and freshness of meals, describing a reliance on frozen Encore meals that do not meet dietary restrictions and nutritional needs. This points to a gap between the warm, home-like branding and some of the operational realities that can matter greatly to families evaluating long-term care, especially for those with specific health or dietary requirements.

Despite these concerns, many testimonials remain consistently positive about life inside Heritage Villas. Residents describe the community as home-like and comfortable, with a sense of belonging that comes from living in small, intimate villas rather than a large, impersonal campus. They speak of "the warm, friendly, community style campus," remarkable staff, and "outstanding activities" that keep residents engaged. Some reviews highlight how the environment supports independence while still providing steady care, framing Heritage Villas as a place where people can thrive in a supportive setting. A few praise the experience as especially suitable for families who want to stay closely connected to loved ones, noting that the management team is approachable and open to concerns.

In sum, Heritage Villas seems to offer a compelling alternative to traditional assisted living for those who prize a homey, small-scale atmosphere, affordability, and a strong sense of community and personal attention from staff. At the same time, potential residents and families should be aware that experiences can vary by villa, management, and individual staff interactions. Some reviews flag cleanliness, maintenance, and meal quality as areas needing attention, while others celebrate renovations, staff dedication, and the feeling of living in a family-like environment. If you're considering Heritage Villas, it may be wise to visit with questions ready about current conditions, showings that reflect up-to-date photos, and a clear plan for addressing dietary needs and any maintenance or cleanliness concerns you care about.

This part of North Canton, Ohio, offers a variety of amenities and services that would be beneficial for seniors looking to relocate to the area. With several restaurants located within a short distance, including popular chains like Cracker Barrel and IHOP, there are plenty of dining options available. Additionally, there are several pharmacies nearby for convenient access to medication and health supplies. The presence of cafes such as Starbucks provides opportunities for socializing and enjoying coffee. Parks like Dogwood Park offer recreational opportunities for outdoor activities and enjoying nature. Furthermore, there are reputable healthcare facilities in the vicinity, including Spectrum and Akron Children's Hospital Pediatric Endocrinology. This area also boasts convenient transportation options with Akron-Canton Airport located just 2.2 miles away.Overall, this part of North Canton provides a comfortable and convenient setting for seniors looking to settle down in a welcoming community with access to essential services.

Restaurants

• Cracker Barrel (0.7 miles)
• McDonald's (0.8 miles)
• IHOP (0.9 miles)
• BJ's Restaurant & Brewhouse (1 miles)
• Swensons Drive-In (1 miles)
• Quaker Steak & Lube (1.1 miles)
• Pav's Creamery in North Canton (1.4 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Acme (0.9 miles)
• Discount Drug Mart (1.1 miles)
• Discount Drug Mart (1.1 miles)
• Marc's Stores (1.1 miles)
• Rite Aid (1.2 miles)
• Walgreens (1.2 miles)

Cafes

• Starbucks (0.8 miles)
• Ohio Roasting Company (2.6 miles)
• Starbucks (2.9 miles)
• Starbucks (3.7 miles)
• Starbucks (3.7 miles)

Parks

• Dogwood Park (1 miles)
• Bors Field (2.8 miles)
• Lake Cable Village (3.1 miles)
• Southgate Park (3.2 miles)
• Arboretum Park (3.2 miles)
• Schneider Community Park (3.9 miles)
• Ariss Park (4.1 miles)

Physicians

• Spectrum (1.1 miles)
• Akron Children's Hospital Pediatric Endocrinology (1.1 miles)
• North Canton Medical Foundation (1.1 miles)
• Eye Centers of Ohio (1.4 miles)
• Physicians Imaging (1.5 miles)
• Amani Women's Wellness (1.5 miles)
• Roholt Vision Institute (1.8 miles)

Theaters

• Cinemark (1.1 miles)
• Tinseltown (1.3 miles)

Places of Worship

• Faith Family Church (1.1 miles)
• Grace United Methodist Church (2.7 miles)
• First Baptist Church Of Canton (3 miles)
• First Christian Church (3.1 miles)

Transportation

• Akron-Canton Airport (CAK) (2.2 miles)

Hospitals

• Jackson Mercy Statcare (3 miles)
• Summa Health System (3 miles)