Heartland of Madeira

Pros

• The staff are caring, friendly, and attentive, making residents feel at home.
• The admissions and administrative team are dedicated, guiding families with empathy and transparency.
• The facility is clean, well-maintained, and aesthetically pleasing, with beautiful landscaping.
• The rehabilitation and therapy teams are skilled, motivating, and thorough, helping residents regain independence.
• Families appreciate regular updates and open communication about their loved ones' progress.
• Residents and their families consistently describe Heartland as a welcoming, home-like environment.
• The dining program offers good meals and accommodates dietary needs, with kitchen staff adding a comforting touch.
• Staff across departments work as a cohesive team, showing compassion and professionalism.

Cons

• The facility is poorly staffed and residents wait hours for assistance.
• The food is terrible and of very low quality.
• There are roaches on the walls and unsanitary conditions are reported.
• The ice machine and other basic services are often not working.
• The staff are nasty and lazy and do not care about residents' quality of life.
• The facility is filthy, run-down, and poorly maintained with neglect.
• There is an extreme nurse-to-patient ratio (one nurse for 25+ patients) and staff are frequently absent or sleeping.
• Basic supplies and safety equipment (gloves, soap, oxygen) are missing or nonfunctional.
• Some residents' belongings are discarded or mishandled, and families are not notified.
• The place is described as a nightmare or dump and is not recommended for loved ones.

Review

Heartland of Madeira is best suited for families seeking a rehab-forward skilled-nursing environment where therapy is a clear strength and care feels personal. The community tends to shine when residents arrive with rehabilitation goals and families value hands-on attention from a compact, homey setting. Those choosing Heartland often prioritize a robust therapy program, easy access to admissions staff who stay engaged, and a facility atmosphere that feels less like a hospital and more like a small, dedicated care home. Medicare acceptance for rehab stays is a practical benefit that smooths transitions from hospital to post-acute care, and many families report meaningful progress when therapy is consistent and well-coordinated.

That said, certain families may want to consider alternatives. Several reviews raise concerns about staffing stability and day-to-day operations, including reports of understaffing, variable communication, and delays in medication delivery. Some families describe persistent maintenance and cleanliness challenges, while others recount phone-unavailability and missed updates during medical events. For families requiring near-perfect operational consistency, or those who cannot tolerate any fluctuation in staffing or food quality, another facility with more rigid processes and fewer reported lapses may be a safer fit. The presence of a few severe complaints alongside an abundance of glowing stories suggests that outcomes are highly dependent on which team is on duty and how well oversight is exercised at any given time.

The strongest positives here are anchored in the therapy team and the hands-on, family-friendly approach of administrators and front-line staff. Therapists - Mary, Pav, Debbie, Joel and colleagues - are repeatedly praised for their skill, insistence on progress, and willingness to tailor plans to individual goals. Nursing and aide teams are repeatedly described as caring and attentive when operations run smoothly, and several testimonials highlight staff members by name for going above and beyond to help residents regain function, safety, and independence. The admissions and social-work teams - especially Andre and Shannon - are cited as reliable anchors who communicate, reassure families, and help coordinate transitions. In many cases, the facility's smaller, home-like environment and the secure Arcadia unit for memory-care residents provide an essential sense of safety and continuity for families.

Yet the countervailing factors cannot be ignored. A chorus of reviews documents inconsistent staffing levels and turnover in leadership, with multiple administrators and directors mentioned over time. There are repeated claims of limited dining-room access, variable food quality, and occasional lapses in daily care routines that affect comfort and dignity. Several accounts describe delays in medication administration, gaps in communication during adverse events, and even housekeeping or hygiene issues that erode trust. In short, when the frontline team shifts or suffers from fatigue, the very strengths in rehab and warmth can be undermined by operational cracks.

For families leaning toward Heartland, a practical playbook makes sense. Schedule a candid meeting with the director of nursing and the admissions team to pin down staffing levels for the shift lines, daily med protocols, and a clear communications plan. Request to meet the therapy lead and review a customized rehab plan with measurable goals and a realistic timeline. If possible, arrange a short trial period or a clearly defined transition window to observe how care coordination works during a critical moment - such as a new medication change or a post-discharge home-care plan. Document contact points, ensure a direct line of communication, and insist on timely updates when changes arise; many families report meaningful peace of mind when this level of transparency is in place.

In the end, Heartland of Madeira delivers a compelling value for families who want a community that can mobilize strong rehab services, personalized attention, and a family-centered atmosphere in a relatively intimate setting. It is a practical choice for short-term or long-term care where progress, dignity, and regular communication are the yardsticks of success. Caution is warranted for those unable to tolerate staffing variability or cleanliness concerns, and for those who require flawless, around-the-clock execution. When oversight is active, and the care team aligns with resident needs and family expectations, Heartland of Madeira stands out as a compassionate, capable option in the Madeira area.

Places of Worship

• St Gertrude Church (1.1 miles)
• City of Madisonville (1.4 miles)
• Saint Margaret of Corona Catholic Church (1.8 miles)
• Adath Israel Congregation (3.3 miles)
• St Mary Church (3.8 miles)
• St James of the Valley (6 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.9 miles)
• Walgreens (4 miles)

Parks

• Dogwood Park (1.5 miles)
• Chamberlin Park (2.2 miles)
• Mariemont Concourse (2.4 miles)
• Kroger Hills (3.3 miles)
• Swaim Park (3.9 miles)
• Blue Ash Summit Park (5.3 miles)
• Beech Acres Park (7 miles)

Restaurants

• Skyline Chili (1.6 miles)
• MVP Sports Bar and Grille (1.6 miles)
• McDonald's (1.8 miles)
• Maggiano's (1.9 miles)
• The Cheesecake Factory (1.9 miles)
• Cooper's Hawk Winery & Restaurant (2 miles)
• Skyline Chili (2.3 miles)

Cafes

• Silverton Cafe (1.6 miles)
• Starbucks (3.7 miles)
• Starbucks (5 miles)
• Gabby's Cafe (5.7 miles)
• Starbucks (6.7 miles)
• Starbucks (7.2 miles)

Hospitals

• Mercy Health - The Jewish Hospital (2.2 miles)
• Summit Behavioral Healthcare (4.9 miles)
• Trihealth Connect Training (5.6 miles)
• TriHealth Seniority - TriHealth Bethesda North Hospital (5.8 miles)
• Mercy Health Anderson Hospital (6.4 miles)
• Cincinnati Children's Hospital Medical Center (6.8 miles)
• University of Cincinnati Medical Center (6.9 miles)

Physicians

• Ohio Valley Orthopaedics and Sports Medicine (2.4 miles)
• University Endoscopy Center (3.7 miles)
• ESD Pediatric Group (3.7 miles)
• Riverhills Neuroscience (3.9 miles)
• The Urology Group (4.1 miles)
• Reading Family Practice (4.8 miles)
• Kode Murthy (5.3 miles)

Transportation

• Metro Bond Hill Garage (5 miles)