Indianspring Of Oakley

Pros

• The physical therapy and occupational therapy at Indian Springs are highly praised for their excellence and caring staff.
• Many residents appreciate the kindness and helpfulness of the staff, noting that they respond in a timely manner to residents' needs.
• The building is described as clean, modern, and aesthetically pleasing, contributing to a positive living environment.
• Residents enjoy the variety of activities offered, including cookouts and entertainment, which enhance their experience at the facility.
• Several reviews highlight the quality of food as being good and enjoyable for residents.
• Family members have observed that staff take a real interest in the well-being of their loved ones, providing support both to residents and their families.

Cons

• The upper management staff at Indian Springs is described as unprofessional and lacking accountability.
• Communication and customer service are reported to be horrible, with staff failing to check on medical conditions properly.
• There are claims of filthy conditions and a strong smell of bodily fluids, reminiscent of an animal farm.
• Staff reportedly take excessive time to respond to calls for assistance, leading to distress for residents.
• Nursing staff is criticized for being inattentive, with medications often delayed and inadequate assistance provided for basic needs.
• Some reviews mention a lack of consistency in care, with reports of cold food and irregular medical attention.
• Overall, many reviewers express a strong recommendation against choosing this facility due to poor care experiences and negative interactions with staff.

Review

The reviews for Indian Springs of Oakley present a stark contrast, revealing a facility that has garnered both severe criticism and commendation. Many reviewers express deep dissatisfaction with the management and care provided at the facility, highlighting systemic issues such as poor communication, unprofessional staff behavior, and inadequate medical attention. A number of accounts report alarming experiences involving the neglect of patient health—specifically regarding wound care and medication management—that led to significant complications for residents. One reviewer candidly shared their experience of a massive infection that developed after the facility failed to monitor post-surgical incisions properly, culminating in an emergency room visit and extensive follow-up treatment.

Concerns about staff accountability are prevalent throughout the reviews. Several patients’ families lamented the lack of responsiveness from nursing staff, particularly regarding timely medication administration and essential care needs like colostomy bag changes or assistance with basic hygiene tasks. The recurring theme of long wait times for help raises critical questions about staffing levels and training within Indian Springs. One reviewer starkly stated that it was almost impossible to receive adequate help when needed, describing a situation where an urgent call went unanswered for extended periods. Such descriptions paint a troubling picture of resident welfare and daily operations within the facility.

In striking contrast to these negative experiences are positive testimonials from residents who cite excellent therapy services, attentive staff interactions, and well-maintained living conditions. Some residents praised specific members of the team for their kindness and dedication, underscoring how crucial interpersonal relationships can enhance overall satisfaction in a rehabilitative setting. For these individuals, physical therapy was highlighted as a strong point at Indian Springs; many raved about their experiences with rehabilitation efforts directed by caring professionals who genuinely seemed committed to helping them recover.

Despite some favorable reviews pointing to pleasant dining experiences and engaging activities, discontent remains largely focused on nursing care deficiencies. Reviews indicate that while assistants may demonstrate compassion and responsiveness, this is not uniformly echoed in higher-tier medical personnel's practices. Descriptions of delayed responses or dismissive attitudes from nurses contribute to an atmosphere where families feel compelled to advocate fiercely for their loved ones' needs due to fears that they will be overlooked or inadequately treated.

Another recurrent issue mentioned by reviewers was related to administrative communication failures concerning policies around care accommodations—particularly those concerning patients with dementia or other cognitive impairments. Several reviewers felt misled by mixed messages from staff regarding what types of support were available based on individual patient conditions. This inconsistency exacerbates anxieties surrounding the quality of care being delivered within the facility and speaks to larger systemic issues regarding managerial oversight.

Ultimately, despite some residents expressing appreciation for aspects like cleanliness, food quality, recreational activities, and personal connections with certain staff members—the overarching sentiment suggests significant room for improvement across various operational dimensions at Indian Springs of Oakley. Family members considering placing loved ones here are urged repeatedly in reviews to think critically about these matters before making decisions; several have vowed never to return or recommend the facility based on firsthand encounters that illustrate potentially harmful gaps in quality care—a threat that could put vulnerable individuals at risk in a healthcare system often stretched thin under pressure.

Places of Worship

• City of Madisonville (0.8 miles)
• Saint Margaret of Corona Catholic Church (1.2 miles)
• St Mary Church (2.3 miles)
• St Gertrude Church (2.6 miles)
• Adath Israel Congregation (3.5 miles)
• St James of the Valley (5.7 miles)

Restaurants

• Raising Cane's Chicken Fingers (0.9 miles)
• Crumbl Cookies (1 miles)
• Chick-Fil-A (1 miles)
• Freddy's Frozen Custard & Steakburgers (1 miles)
• McDonald's (1.3 miles)
• Skyline Chili (1.4 miles)
• McDonald's (1.5 miles)

Parks

• Dogwood Park (1.2 miles)
• Mariemont Concourse (2.2 miles)
• Chamberlin Park (3 miles)
• Kroger Hills (4.2 miles)
• Swaim Park (5.3 miles)
• Highland Hills Park (6.1 miles)
• Beech Acres Park (6.3 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• Walgreens (2.9 miles)
• Walgreens (3.4 miles)
• Walgreens (3.7 miles)

Cafes

• Starbucks (2.2 miles)
• Silverton Cafe (2.3 miles)
• Starbucks (3.5 miles)
• Gabby's Cafe (5.5 miles)
• The 86 Coffee Bar & Concert Venue (5.9 miles)
• Starbucks (6.2 miles)

Physicians

• ESD Pediatric Group (2.2 miles)
• Riverhills Neuroscience (2.6 miles)
• The Urology Group (2.8 miles)
• Ohio Valley Orthopaedics and Sports Medicine (3.9 miles)
• Reading Family Practice (5.1 miles)
• University Endoscopy Center (5.2 miles)
• Hand Surgery Specialists (5.3 miles)

Hospitals

• Mercy Health - The Jewish Hospital (3.4 miles)
• Summit Behavioral Healthcare (4.2 miles)
• Cincinnati Children's Hospital Medical Center (5.3 miles)
• University of Cincinnati Medical Center (5.4 miles)
• Veterans Hospital (5.6 miles)
• Mercy Health Anderson Hospital (6.1 miles)
• The Christ Hospital (6.2 miles)

Transportation

• Metro Bond Hill Garage (3.8 miles)