Care Connection of Cincinnati

Pros

• Care Connection's physical, occupational, and speech therapists, and the nurse, were praised as highly satisfactory by the client.
• Care Connection provided excellent post-surgery care, with the nurse Destiny described as knowledgeable, kind, and patient.
• An LPN reviewer noted Care Connection nurses as professional, informative, and ready to help, with good collaboration with nursing home staff.
• Erin was highlighted as an exceptional nurse who made the patient feel secure and valued.
• Nurses Annie and Jodi were described as wonderful, with Annie going above and beyond in helping the patient.
• Sudy was characterized as fantastic - caring, kind, and thorough, ensuring the family understood what to do.
• The home health physical therapist and nurse were described as absolutely amazing.
• The reviewer would choose Care Connection again for in-home nursing care and physical therapy, citing consistently nice and competent staff.

Cons

• They described the nurses as very unprofessional since recent changes.
• They claimed Care Connection had no respect or care for its clients.
• Billing records requests went unanswered.
• The phone tree displayed invalid keys, hindering contact.
• A promised callback never occurred and led to being disconnected.
• A mailed package could not be located.
• A callback came from a different company that did not know them.
• They would give Amedisys zero stars.
• Scheduling was a nightmare with ongoing issues.
• The office staff were unprofessional and unknowledgeable when handling records or paying invoices.

Review

Care Connection, the home health arm associated with Amedisys, shows up in a wide range of experiences. Some families praise the clinical care - the skilled nursing, therapy, and the personal attention from frontline staff - while others run into what they describe as frustrating administrative barriers that undermine otherwise solid care. Taken together, the stories paint a mixed portrait: exceptional bedside care on the one hand, and persistent glitches in scheduling, billing, and communications on the other.

One family's experience in the second half of 2024 centered on caring for a husband at home. The patient received high marks for the therapeutic team - physical, occupational, and speech therapy - and the nurse who visited consistently. Those clinicians earned strong praise and a clear wish to use Care Connection again. Yet the same reviewer laments a very different impression of the parent organization behind the scenes. Billing records, needed to coordinate further care, were repeatedly requested with no response. The family tried every channel they could think of - electronic messages, phone calls, faxes, and US mail - without acknowledgment. They describe a problematic phone experience too: pressing keys in the call tree yielded "invalid key" messages, a staff member finally answered, asked to hold, and eventually disconnected after several minutes with no callback. On another occasion, a large package they mailed disappeared in the process, and a later email asked them to resend it. When they sought a callback to maintain their place in line, the system routed them to a contractor unfamiliar with Care Connection, further widening the gap in communication. The reviewer ultimately awarded two stars, mainly for the home care clinicians, and stated clearly that they would give Amedisys zero stars, reflecting frustration with the corporate side of the services.

In contrast, another family recounts a deeply positive experience during a different phase of care. After open-heart surgery - triple bypass and valve replacement - the family describes Care Connection as "amazing." They singled out not only the care from the nurse Destiny but also the support from the front desk and scheduling staff. Destiny's knowledge, kindness, and patience stood out, especially in communicating with a patient who spoke English with difficulty. The impression is so strong that they say they cannot thank the team enough and explicitly recommend Care Connection to others in need of home health services. This account emphasizes how, when the right people are aligned with the patient's needs, the service can be outstanding and deeply reassuring for families facing serious cardiac procedures.

When the care focus shifts to rehabilitation after a stroke, another review highlights a different facet of the experience. The patient required strength and range-of-motion work for multiple limbs, and the therapy schedule spanned about 11 days. The reviewer felt the therapy was not challenging enough and described the evaluator as judgmental, dismissive, and condescending toward the caregiver. After raising concerns with the clinical manager, the patient's family reports increased aggravation rather than resolution. This account underscores a tension that can occur when goals and pacing of therapy do not align with a patient's abilities or a family's expectations, and it also points to frustrations with internal escalation processes.

Several reviewers recount issues with responsiveness and continuity that deeply affected experience. One person, trying to navigate post-discharge needs, wrote that the first impression was highly negative: repeated delays in callbacks and a hospital visit that might have been avoided had someone followed up more promptly. Another reviewer warned that "Be safe to complain," noting a troubling general tendency they perceived among the nurses to contact adult protective services when concerns about patient safety arose. This comment signals fear that necessary advocacy and reporting could spiral into protective actions, a fear that can undermine trust in the care relationship.

Amid these varied experiences, there are strong endorsements of individual staff. An LPN who has worked with Care Connection across memory care and long-term care settings praises the organization's professionalism, communication, and readiness to help. Erin is singled out as an exceptional nurse who earned the caregiver's mother's trust quickly, making her feel secure and valued. The reviewer says they will continue using Care Connection and would recommend them to others who need home health services. In another period of care, the user describes a three-month window in which several different nurses were assigned early on, creating scheduling and consistency challenges, but eventually a regular nurse was established, with ongoing issues around scheduling still noted.

Specific names surface repeatedly in the positive reports. Annie and Jodi are described as wonderful, with Annie going "above and beyond" to support the patient and family, and Sudy (the nurse) being described as caring, kind, and thorough, taking time to ensure the family understood exactly what needed to be done. The sentiment is that when these individuals are on the case, the care experience feels reliable, compassionate, and clearly patient-centered. Even when the overall administrative experience was imperfect, these staff members provided a genuine sense of reassurance and competence.

Finally, several comments celebrate the therapeutic and nursing excellence that can stand up against a backdrop of administrative friction. A longtime patient describes using Care Connection for multiple major interventions - ankle fusion, two knee replacements, and a laminectomy with lumbar fusion - and emphasizes that the home health professionals they encountered were consistently kind and capable. They note that the hospital itself often insisted on Care Connection for ongoing home services, reinforcing the sense that, at its best, Care Connection can deliver highly skilled, compassionate in-home care that patients and families deeply value and want to continue using when possible.

Taken together, these experiences illustrate a company with real strengths in clinical care, person-centered nursing, and effective rehabilitation and therapy, balanced against ongoing challenges with billing, scheduling, and communication infrastructure. Families repeatedly point to the same clinicians as bright spots within an otherwise inconsistent administrative landscape. The overall message is clear: when Care Connection's front-line staff show up with professionalism, empathy, and expertise, patients and families feel supported and hopeful; when administrative processes falter, even excellent clinical care can be undermined by frustration, delays, and miscommunication.

This area of Cincinnati, Ohio offers a range of amenities and services that would be beneficial for senior living. There are several hospitals and healthcare facilities nearby, such as Mercy Health - The Jewish Hospital and TriHealth Seniority - TriHealth Bethesda North Hospital. Additionally, there are numerous pharmacies in close proximity, making it convenient for seniors to access medication and healthcare supplies. The variety of restaurants, cafes, and parks provide opportunities for recreation and socialization. Places of worship like St Gertrude Church and transportation options like the Metro Bond Hill Garage offer convenience and community connections. Overall, this area caters to the needs of seniors with its array of healthcare services, dining options, recreational activities, and transportation accessibility.

Restaurants

• Skyline Chili (0.2 miles)
• McDonald's (0.5 miles)
• Maggiano's (0.5 miles)
• The Cheesecake Factory (0.5 miles)
• Cooper's Hawk Winery & Restaurant (0.9 miles)
• MVP Sports Bar and Grille (0.9 miles)
• Logo's Sports Bar & Grill (1.8 miles)

Hospitals

• Mercy Health - The Jewish Hospital (0.7 miles)
• Trihealth Connect Training (4.3 miles)
• TriHealth Seniority - TriHealth Bethesda North Hospital (4.5 miles)
• Summit Behavioral Healthcare (4.7 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.2 miles)
• Walgreens (1.3 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (3.9 miles)

Cafes

• Silverton Cafe (1 miles)
• Starbucks (4.6 miles)
• Gabby's Cafe (4.9 miles)
• Starbucks (5.3 miles)
• Starbucks (6.2 miles)
• Starbucks (7.1 miles)

Parks

• Chamberlin Park (1.1 miles)
• Swaim Park (2.6 miles)
• Dogwood Park (2.9 miles)
• Mariemont Concourse (3.8 miles)
• Blue Ash Summit Park (3.9 miles)
• Kroger Hills (4.1 miles)
• Sharon Woods Park (5.9 miles)

Physicians

• Ohio Valley Orthopaedics and Sports Medicine (1.2 miles)
• University Endoscopy Center (2.5 miles)
• Reading Family Practice (3.7 miles)
• Riverhills Neuroscience (4.4 miles)
• Cardiology Center of Cincinnati (4.4 miles)
• The Urology Group (4.5 miles)
• ESD Pediatric Group (4.5 miles)

Places of Worship

• St Gertrude Church (1.4 miles)
• Adath Israel Congregation (2.5 miles)
• City of Madisonville (2.8 miles)
• Saint Margaret of Corona Catholic Church (3.2 miles)
• St Mary Church (4.9 miles)
• St James of the Valley (5.3 miles)

Transportation

• Metro Bond Hill Garage (5.3 miles)