Kenwood Terrace Care Center

Pros

• The facility is beautiful, and the large, spacious rooms with bathrooms provide a comfortable environment for patients.
• The staff is friendly and welcoming, creating a pleasant atmosphere for visitors and residents alike.
• The rehab therapists are outstanding and effectively prepare patients for their return home.
• Patients express high satisfaction with the admission process, nursing care, therapy provided, and overall stay at Kenwood.
• Many patients appreciate the timely administration of medication and the quality of dining experiences during their stay.
• Residents report improvements in their mobility, such as standing and walking, thanks to the supportive staff.
• Caregivers note that most nurses and care providers show kindness and concern towards residents during their recovery process.

Cons

• The facility is understaffed, leading to inadequate care and attention for residents.
• Nurses appear disengaged, spending time on their cell phones instead of attending to patients' needs.
• The administration demonstrates poor management and favoritism towards certain employees.
• Communication with the administration regarding refunds is lacking, leaving families frustrated and without resolution.
• The food quality consistently receives negative feedback from multiple residents and their families.
• There are significant delays in providing necessary assistance, raising concerns about resident safety.
• A past incident highlighted a lack of responsibility when a patient was left unattended at a doctor's office.
• The owner has neglected necessary updates and improvements to the facility despite complaints from residents and families.
• Residents have expressed disappointment in the overall quality of care received during their stay.

Review

In the realm of rehabilitation facilities, experiences can vary widely among patients and their families. A collection of reviews regarding a specific rehab center reflects this divergence, revealing both commendable services and significant concerns. From positive feedback about skilled therapy staff to critiques of administrative shortcomings and food quality, the evaluations provide a mosaic of perspectives that warrant examination.

On one side of the spectrum, several patients highlighted their positive experiences with the facility’s environment and staff. One reviewer mentioned being pleasantly surprised by the beauty and spaciousness of their room after ankle surgery, praising the outstanding rehab therapists for preparing them adequately for home after their 20-day stay. The therapist's dedication was echoed in multiple reviews where residents expressed immense gratitude for their caring nature which went beyond mere professional obligation. Another patient spoke fondly of a joint recovery experience with their spouse at the facility, emphasizing how well they were treated during a trying time. Such accounts underscore an apparent commitment from some staff members toward providing compassionate care and effective rehabilitation services.

However, contrasting those favorable impressions are reports from dissatisfied relatives who experienced egregious lapses in care quality. This discontent is particularly evident in accounts detailing inadequate staffing levels that resulted in delayed responses to urgent needs. One caregiver voiced concern over long waits encountered when trying to summon assistance for her client—a situation deemed unacceptable had it been an emergency involving a resident's safety. Similarly, reports emerged regarding poor communication related to medication management during room changes, leaving vulnerable patients at risk while nurses focused on non-urgent matters instead.

Financial aspects also drew scrutiny from families who found interactions with administration frustrating and unprofessional. Complications arose concerning payments and refunds owed after early discharge, leading to extensive efforts for resolution that yielded little satisfaction or transparency from corporate offices overseeing operations at the facility. Multiple individuals reported numerous calls falling on deaf ears in attempts to reclaim funds; such practices reflect poorly not only on customer service but also on overall organizational integrity.

The dining experience proved another contentious issue within these reviews—while some individuals enjoyed meals served during their stay, others pointed out significant deficiencies in food quality tailored for specific dietary needs like diabetes management. A common refrain among disgruntled reviewers was that despite excellent medical support received throughout recovery processes, subpar meal provision overshadowed aspects like nutrition essential for successful rehabilitation.

Some reviewers painted an unsettling picture regarding managerial effectiveness at the facility too—evidence surfaced suggesting favoritism towards certain employees amid blatant operational shortcomings contributed largely by understaffing issues. Disgruntled visitors noted instances where aides displayed unprofessional behavior openly without consequence, creating an uncomfortable atmosphere for residents needing consistency and reliability in care delivery.

In summary, while there are many glowing testimonials regarding personal recovery journeys aided by dedicated therapists at this rehab center—replete with praise about cleanliness and supportive environments—serious systemic flaws remain crucially apparent through other voices within this narrative tapestry. Complaints about management oversight reflect instability threatening both patient safety as well as familial trust crucially needed when choosing post-operative rehabilitation options moving forward into future healthcare decisions.

Physicians

• Ohio Valley Orthopaedics and Sports Medicine (0.2 miles)
• University Endoscopy Center (1.1 miles)
• Cardiology Center of Cincinnati (3.1 miles)
• Gastroenterology Specialists (3.3 miles)
• Reading Family Practice (4.2 miles)
• Kode Murthy (4.8 miles)
• Health First Physicians (4.8 miles)

Restaurants

• Cooper's Hawk Winery & Restaurant (0.6 miles)
• The Cheesecake Factory (0.9 miles)
• Maggiano's (0.9 miles)
• McDonald's (0.9 miles)
• Logo's Sports Bar & Grill (1.4 miles)
• Skyline Chili (1.5 miles)
• Carlo & Johnny (1.8 miles)

Hospitals

• Mercy Health - The Jewish Hospital (1 miles)
• Trihealth Connect Training (3 miles)
• TriHealth Seniority - TriHealth Bethesda North Hospital (3.2 miles)
• Summit Behavioral Healthcare (5.8 miles)

Parks

• Swaim Park (1.4 miles)
• Chamberlin Park (2 miles)
• Blue Ash Summit Park (3.2 miles)
• Dogwood Park (4 miles)
• Kroger Hills (4.3 miles)
• Weller Park (4.6 miles)
• Mariemont Concourse (4.8 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Walgreens (1.7 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (4.4 miles)
• Walgreens (4.5 miles)

Places of Worship

• St Gertrude Church (1.9 miles)
• Adath Israel Congregation (3.4 miles)
• City of Madisonville (4 miles)
• Saint Margaret of Corona Catholic Church (4.4 miles)
• St James of the Valley (6 miles)
• St Mary Church (6.3 miles)

Cafes

• Silverton Cafe (2.4 miles)
• Starbucks (4.4 miles)
• Gabby's Cafe (5.6 miles)
• Starbucks (6 miles)
• Starbucks (6.3 miles)

Transportation

• Metro Bond Hill Garage (6.6 miles)