Madeira Healthcare

Pros

• The nursing care was great.
• The staff has been very nice and personable.
• They treat everyone like family.
• The physical therapists were really great and accommodating.
• They kept the facility very clean.
• The staff were helpful and attentive to the family's needs.

Cons

• The facility was not prepared for the arrival of a patient and lacked necessary supplies.
• The nursing staff was understaffed, leaving patients without proper care.
• The facility had numerous issues with medical equipment not functioning properly.
• Rooms lacked basic necessities such as gloves, soap, and paper towels.
• It was extremely difficult to reach anyone at the facility by phone.
• Aides were unprofessional and loud, making it an unpleasant environment.
• There were problems with cleanliness in the rooms and lack of maintenance for amenities like call buttons and televisions.
• Medication administration was inconsistent and sometimes forgotten.
• The facility seemed more focused on accepting Medicaid than providing quality care.

Review

Heartland of Madeira is a facility that has received mixed reviews from families who have had loved ones stay there. One reviewer shares a negative experience when their mother was transferred to the facility. Upon arrival, they found that the room was not ready and had to wait for several hours for a proper bed. The staff seemed uninformed about the special care that their mother needed, and there were issues with equipment not working properly. The reviewer also mentions that the facility was understaffed, with only one nurse and one PCA for 25 patients.

On the other hand, another reviewer expresses satisfaction with the care their loved one received at Heartland of Madeira. They initially had concerns but found that those concerns were quickly addressed and resolved. The staff showed a sincere desire to deliver the best care possible, and there was regular communication with family members. The facility was described as inviting, comfortable, and well-kept. The nursing staff, aides, and housekeeping were commended for their professionalism and attentiveness.

A reviewer who stayed at Heartland of Madeira for rehabilitation after an injury praises the nursing care they received. Specific nurses and CNAs are mentioned by name as providing excellent care. The physical therapy program is also highlighted as being excellent, with multiple therapists assisting in recovery. Furthermore, the activities team organized outings and made efforts to ensure residents had an enjoyable time.

Another individual shares frustration about contacting the facility by phone. They experienced difficulty reaching anyone and encountered issues with receptionists hanging up on them or transferring them to incorrect voicemails.

However, there are positive experiences as well. One person applauds the staff's caring nature when it comes to their partner's treatment following an auto accident. They express gratitude for assigning two aides when they could not be present themselves.

There is also feedback mentioning cleanliness as a positive aspect of Heartland of Madeira. Reviews mention shiny floors and clean rooms and bathrooms.

On the contrary, one reviewer expresses disappointment with the aides at the facility, describing them as unprofessional and loud. They were not satisfied with the level of care provided by these individuals.

Another reviewer shares a negative experience regarding their 90-year-old mother-in-law's stay at Heartland of Madeira. The room was described as dirty, and basic amenities such as a working call button and television were lacking. The nursing staff did not check on the patient regularly, leading to prolonged periods in soiled sheets. Negligence in food tube care and medication administration resulted in the patient being readmitted to the hospital.

Lastly, a reviewer voices frustration over their mother's experience at Heartland of Madeira. They claim that medication is not consistently administered, and efforts to have their mother discharged are met with delays.

Overall, it can be said that there are mixed experiences associated with Heartland of Madeira. While some reviewers express satisfaction with the care provided, others highlight issues with communication, staffing levels, cleanliness, and quality of care. It is important for families considering this facility to thoroughly investigate and assess its suitability for their loved ones' specific needs.

Places of Worship

• St Gertrude Church (1.1 miles)
• City of Madisonville (1.4 miles)
• Saint Margaret of Corona Catholic Church (1.8 miles)
• Adath Israel Congregation (3.3 miles)
• St Mary Church (3.8 miles)
• St James of the Valley (6 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.9 miles)
• Walgreens (4 miles)

Parks

• Dogwood Park (1.5 miles)
• Chamberlin Park (2.2 miles)
• Mariemont Concourse (2.4 miles)
• Kroger Hills (3.3 miles)
• Swaim Park (3.9 miles)
• Blue Ash Summit Park (5.3 miles)
• Beech Acres Park (7 miles)

Restaurants

• Skyline Chili (1.6 miles)
• MVP Sports Bar and Grille (1.6 miles)
• McDonald's (1.8 miles)
• Maggiano's (1.9 miles)
• The Cheesecake Factory (1.9 miles)
• Cooper's Hawk Winery & Restaurant (2 miles)
• Skyline Chili (2.3 miles)

Cafes

• Silverton Cafe (1.6 miles)
• Starbucks (3.7 miles)
• Starbucks (5 miles)
• Gabby's Cafe (5.7 miles)
• Starbucks (6.7 miles)
• Starbucks (7.2 miles)

Hospitals

• Mercy Health - The Jewish Hospital (2.2 miles)
• Summit Behavioral Healthcare (4.9 miles)
• Trihealth Connect Training (5.6 miles)
• TriHealth Seniority - TriHealth Bethesda North Hospital (5.8 miles)
• Mercy Health Anderson Hospital (6.4 miles)
• Cincinnati Children's Hospital Medical Center (6.8 miles)
• University of Cincinnati Medical Center (6.9 miles)

Physicians

• Ohio Valley Orthopaedics and Sports Medicine (2.4 miles)
• University Endoscopy Center (3.7 miles)
• ESD Pediatric Group (3.7 miles)
• Riverhills Neuroscience (3.9 miles)
• The Urology Group (4.1 miles)
• Reading Family Practice (4.8 miles)
• Kode Murthy (5.3 miles)

Transportation

• Metro Bond Hill Garage (5 miles)