Sunset Nursing And Rehabilitation Center

Pros

• The staff members at Sunset Nursing and Rehabilitation Center are very friendly and show genuine care for the residents.
• Residents enjoy excellent food, as reported by the husband.
• The facility looks well-maintained in certain aspects, contributing to a positive environment for residents.
• Communication challenges have been noted, but there is an acknowledgment of potential improvements with new leadership.
• The husband feels that the care provided is sufficient despite some concerns regarding room size and shared bathrooms.

Cons

• The facility is understaffed, leading to inadequate care for residents.
• Residents are often left in unsanitary conditions, including sleeping in their urine for extended periods.
• The staff is described as uneducated and unable to provide proper care.
• There are numerous state violations that remain uncorrected at the facility.
• Family members report a lack of communication regarding billing and pricing information.
• Activities for residents are scarce due to insufficient staff to assist them.
• The facility has faced potential shutdowns multiple times due to its poor conditions and management.
• Residents reportedly receive minimal assistance with meals, resulting in inadequate nutrition.

Review

Sunset Nursing and Rehabilitation Center has elicited a wide range of responses from families regarding the quality of care provided to residents. While some families appreciate the friendly demeanor and dedication of the staff, others express grave concerns about serious deficiencies that overshadow these positive aspects. A common theme throughout the reviews is the difficulty in communication, particularly during busy times such as holidays. Families have voiced frustrations over not receiving timely updates on their loved ones' conditions or costs associated with care, which can lead to unnecessary confusion and distress.

One review highlights the generally positive feedback about the food served at Sunset Nursing and Rehabilitation Center, with one resident stating that it is "excellent." Additionally, many residents appear well-cared-for in terms of appearance. However, this small silver lining does little to mitigate concerns raised about living conditions within the facility. The confined space of rooms shared by residents, along with implications that bathroom facilities are also shared among multiple residents, raises questions about privacy and comfort for individuals who may already be struggling with health issues.

Beneath these seemingly mundane challenges lies a far more troubling reality reported by various family members. Some reviewers lament staffing shortages that seem to plague Sunset Nursing and Rehabilitation Center consistently. They point out that inadequate staffing leads to insufficient attention for residents, causing them to "sleep in their urine for hours" or be given minimal bedding options like "baby blankets." This neglect fundamentally undermines the quality of life for vulnerable individuals who rely heavily on caregivers for basic needs.

Moreover, reports indicate alarming instances of state violations due to poor management practices within the facility. One reviewer claimed that there are numerous unaddressed violations which have put Sunset Nursing and Rehabilitation Center's operational legitimacy into question. Concerns about unqualified staff members abound as well; claims suggest they lack proper training or knowledge to handle urgent care situations effectively—a pressing issue considering certain residents require specialized attention.

Family members express frustration over what they perceive as a lack of transparency from management concerning both patient care and financial implications linked to Medicare coverage limits. A specific account mentioned a failure on behalf of administration personnel to provide necessary billing information even when it's evident that clients might soon exceed their Medicare limits. This oversight creates an unsettling environment where families feel uninformed about critical aspects concerning their loved ones' future care options.

Finally, it appears that procedural lapses have created barriers preventing family members from adequately assessing conditions within the facility—especially heightened during COVID-19 limiting visitations further complicates matters. Reviewers report feeling obstructed from accessing essential information or witnessing first-hand how their loved ones are faring day-to-day due to strict policies implemented under pandemic protocols. Consequently, many urge others seeking care for their family members elsewhere before significantly detrimental experiences arise.

In summary, while there are commendable elements noted at Sunset Nursing and Rehabilitation Center—like friendly staff interactions and good food—the overarching narrative stresses glaring inadequacies associated with sanitation standards, understaffing issues, unclear communication regarding billing procedures, and systemic mismanagement leading directly to resident neglect. These substantial points merit serious consideration by families exploring long-term care options for their loved ones in similar circumstances.

Physicians

• Adirondack Eye Care Center (0.4 miles)
• Rome Memorial Hospital (0.4 miles)
• Faxton St Luke's Healthcare (0.6 miles)
• Boonville Medical Office (0.6 miles)
• Spinal Harmony Chiropractic (6.9 miles)
• South Lewis Health Center (9.9 miles)
• Gary Witchley Dr (15.2 miles)

Places of Worship

• Simply Primitive (0.4 miles)
• Boonville Alliance Church (1.5 miles)
• Abundant Life Fellowship (2.8 miles)
• New Covenant Church (7.2 miles)
• St Mary Parish (7.8 miles)
• West Leyden Reformed Church (7.9 miles)
• Steuben United Methodist Church (11.2 miles)

Parks

• Erwin Park (0.5 miles)
• Pixley Falls State Park (5.4 miles)
• Vogel Park (18.2 miles)
• Franklin Field (18.4 miles)
• Guyer Field (18.5 miles)
• Whittaker Falls Park (18.7 miles)
• Lee Town Park (19 miles)

Pharmacies

• Kinney Drugs (0.7 miles)
• Falls Pharmacy (9.9 miles)
• Walgreens (18 miles)
• Walmart Pharmacy (18.7 miles)
• Rite Aid (19.5 miles)
• Walgreens (19.6 miles)
• Walmart Pharmacy (21.7 miles)

Restaurants

• Rookies Tavern (2.7 miles)
• Milk Plant Tavern (6.8 miles)
• Scooters (6.8 miles)
• Forestport Diner (6.8 miles)
• Kayuta Drive-In (7.5 miles)
• BuffaloHead Steakhouse (8.1 miles)
• Hotel Hendel (9.9 miles)

Transportation

• Converse Taxidermy (7.6 miles)
• Hillside Taxidermy (11.8 miles)

Cafes

• Pioneer Cafe (16 miles)
• Copperccino's (19.4 miles)

Hospitals

• Rome Memorial Hospital (18.1 miles)
• Rome Memorial Hospital (19.4 miles)
• Central New York Psychiatric Center (21.4 miles)