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Betsy Ross Rehabilitation Center in Rome, NY

Betsy Ross Rehabilitation Center is a nursing home community in Rome, NY.

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Betsy Ross Rehabilitation Center in Rome, NY

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1 Elsie Street, Rome, NY 13440

To contact a resident: (315) 339-2220

For more information about senior living options: (866) 208-4318

2.9 from 58 reviews
5 stars
24
4 stars
0
3 stars
6
2 stars
5
1 stars
23

Overall Review of Betsy Ross Rehabilitation Center

common 7 reviews mention this

Activities keep residents engaged

Residents and families describe a busy activities calendar.

Multiple reviews highlight day-to-day activities that keep residents happy, from the activity department’s creativity to structured, scheduled programming. Several families also call out specific staff in the activities and therapy spaces by name and describe being supported for resident events. Even reviewers who were unhappy with other parts of care still mention an activities room and a patio as part of the overall experience.

common 4 reviews mention this

Therapy is a key reason

Physical and occupational therapy gets frequent praise.

Residents and families repeatedly point to therapy as the standout part of the rehabilitation experience. Reviews describe a strong therapy team that provides different treatments and supports quality of life, and one reviewer says physical therapy is their favorite part of the day. This lines up with the facility being a skilled nursing and rehabilitation setting with multiple supportive care services included.

caveat 6 reviews mention this

Dining feedback is mixed

Food quality draws both compliments and complaints.

Some reviews praise meals as delicious, nutritious, and homemade, including offers for guest trays. Other reviewers describe food as mediocre, bland, or not appealing, and one mentions cold food and limited shower frequency in the same broader care critique. Dining appears to be an area where experiences vary by unit and timing.

  • A well-decorated dining room featuring a set table and a black piano.
common 17 reviews mention this

Staff compassion is often praised

Many reviews credit caring, respectful staff members.

A large portion of reviews mention staff as attentive, kind, supportive, and respectful, and several describe staff working closely with families. Even some critical reviews acknowledge friendly interactions and apologetic responses, while still stating that care fell short due to constraints. A few residents’ accounts also note that staff can be responsive in emergencies even when other parts of the day feel inconsistent.

caveat 16 reviews mention this

Care response can be delayed

Residents describe delays and missed care at times.

Negative reviews frequently focus on residents not getting timely help—such as long waits for bathroom assistance, calls not leading to timely responses, and concerns that basic care isn’t completed consistently. Several accounts also describe serious safety or medical issues, including falls, missing medical follow-up, oxygen issues, and equipment problems. While some reviews say staffing can be limited, the overall theme is that care response and oversight do not feel consistent to every family.

caveat 3 reviews mention this

Mental health support raises concerns

Families and residents raise concerns about mental health services.

Some reviews say there is no adequate mental health support and describe outcomes like prolonged depression and a severe mental health episode. Others criticize staff responses to mental health concerns as dismissive or inadequate. At the same time, at least one review mentions a special-needs unit described as quiet and calming for residents with mental disorders, suggesting experiences may vary by setting.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Parks

  • Guyer Field (0.4 miles)
  • Vogel Park (1 miles)
  • Franklin Field (1.1 miles)
  • Lee Town Park (1.3 miles)
  • Marcy Town Park (10.8 miles)
  • Vernon Center Circle (12.7 miles)

Physicians

  • Brian Alessi ,MD (0.9 miles)
  • Sleep Disorders Center At Rome (1.1 miles)
  • Mohawk Valley Women's Health Associates (1.2 miles)
  • Robert Mitchell Rubinovich (1.2 miles)
  • Empire Visionworks (1.4 miles)
  • Mohawk Glen Radiology (1.8 miles)
  • Mohawk Glen Urgent Care (1.8 miles)

Restaurants

  • Kings Buffet (1.1 miles)
  • McDonald's (1.2 miles)
  • Taco Bell (1.2 miles)
  • Raspberries Of Rome (1.2 miles)
  • Teddy's Restaurant (1.3 miles)
  • Dicastro's Brick Oven Pizza (1.3 miles)
  • McDonald's (1.3 miles)

Hospitals

  • Rome Memorial Hospital (1.2 miles)
  • Rome Memorial Hospital (1.5 miles)
  • Central New York Psychiatric Center (9.5 miles)
  • Faxton-St Luke's Healthcare (12 miles)

Pharmacies

  • Walgreens (1.4 miles)
  • Rite Aid (1.4 miles)
  • Walgreens (1.7 miles)
  • Walmart Pharmacy (1.8 miles)
  • Rite Aid (11.6 miles)
  • Langdon's Apothecary (11.7 miles)
  • Kinney Drugs (11.9 miles)

Cafes

  • Copperccino's (1.5 miles)
  • Panera Bread (12.5 miles)
  • Starbucks (12.5 miles)
  • Raspberries Cafe (12.5 miles)

Places of Worship

  • Church of Jesus Christ of Latter Day Saints (3.3 miles)
  • Delta Lake Bible Conference Center (4.2 miles)
  • Faith Alliance Church (4.4 miles)
  • Beacon Light Baptist Church (9.9 miles)
  • Steuben United Methodist Church (11 miles)
  • Vienna Church (11.9 miles)

Transportation

  • Hillside Taxidermy (9.5 miles)

Theaters

  • Marquee Cinemas - Orchard 14 (12.4 miles)

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