Betsy Ross Rehabilitation Center in Rome, NY
Save1 Elsie Street, Rome, NY 13440
For more information about senior living options: (844) 490-3973
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The Betsy Ross Rehab staff is wonderful, providing the best care with genuine compassion and caring. They work closely with the family and go above and beyond to ensure residents get the best possible care. The Betsy Ross staff came through again, getting the activities room ready for events and helping residents get ready. The PT & OT director is seen comforting residents and encouraging them throughout the day. The staff were friendly, caring, and apologetic, doing their best even when resources and staffing are limited. The residents are treated with compassion and respect, and the facility's cleanliness and amenities are noted as positives.
The facility is described as absolutely awful and disgusting, with residents not being properly cared for. The staff routinely dismiss concerns, and the receptionist is unprofessional. The facility is strongly warned against for loved ones due to neglect and safety concerns. There is chronic understaffing and poor communication, leading to missed medications, meals, and assistance. Residents face neglect of basic needs like bathroom access and hygiene, with delays lasting hours. The building is dated, poorly maintained, and lacking in basic amenities; rooms are small and dirty. Management is criticized as apathetic or profit-driven, with little accountability. Personal belongings frequently go missing, and complaints are not properly addressed. Mental health services are severely lacking, contributing to distress and unsafe situations for residents.This community is best suited for families seeking short-term rehabilitation with an active therapy focus, where dedicated nurses, aides, and therapists can steer meaningful functional gains when staffing holds steady. It can work well for seniors recovering from surgery or acute illness who have strong family involvement and a willingness to participate in a robust rehab program. The facility's strengths tend to show up when the therapy team is at full capacity and when administration is responsive to family input. However, for those who require steady, 24/7 nursing oversight, memory-care support, or a consistently upbeat day-to-day environment, this community may fall short. Alternatives with steadier staffing, clearer accountability, and more modern infrastructure deserve serious consideration.
On the positive side, the rehab and nursing staff are repeatedly praised for compassion, professionalism, and hands-on care when resources permit. Families report attentive therapists who drive progress, and multiple accounts describe hospital-level recovery support, including strong PT and OT leadership and a cohesive team approach. The atmosphere can feel welcoming on good days: clean common areas, flavorful meals on certain shifts, and an activities program that includes a bright, accessible deck and daily offerings. Front-desk staff and some caregivers are singled out for being patient, helpful, and genuinely engaged with residents and families. When the system is adequately staffed, the facility can deliver the kind of rehabilitative momentum that families hope to see.
The flip side is a troubling pattern of safety, communication, and care lapses that repeatedly surface in family accounts. Allegations of neglect, missed medications or fluids, dehydration, and inadequate attention to basic needs recur with alarming frequency. Several reviews describe long waits for assistance with bathrooms, delays in showers, and a lack of consistent monitoring, particularly in the evenings. End-of-life discussions and routine medical updates are said to be mishandled at times, with families feeling left in the dark or dismissed. There are also frequent mentions of management issues, perceived cost-cutting over patient care, and inconsistent responsiveness to complaints. The facility's aging, sometimes musty environment, limited amenities (such as shared rooms without private bathrooms), and periodic supply shortages compound even ordinary daily frustrations.
Those cons largely overwhelm the positives for anyone prioritizing consistent safety and dignity. The strong rehab orientation can offset some dissatisfaction, but it cannot reliably compensate for chronic understaffing, inconsistent med and hydration management, or recurrent communication gaps. When care is steadier, the benefits show; when it is not, the risk to residents' well-being becomes too great to overlook. Families must weigh the likelihood of a robust, therapy-driven recovery against repeated reports of neglect, delays, and management shortfalls. A clear, candid tour, frank conversations with administrators, and a review of recent staffing levels and incident histories are essential before any long-term commitment is made.
For decision-making, this facility may still merit consideration for those with immediate rehab needs and a built-in support system capable of advocating daily. It is less compelling for anyone seeking dependable long-term care, chronic memory support, or a consistently high level of daily nursing attention. Prospective families should prepare a concrete checklist: confirm night-shift staffing ratios, ask for concrete med administration protocols, verify hydration plans and restroom assistance timing, inspect room configurations and privacy options, and request recent DOH or state inspection outcomes. If the answers indicate steady staffing, transparent communication, and ongoing quality improvements, Betsy Ross can be a viable option. If not, alternative facilities with stronger governance and more reliable daily care are strongly recommended.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Betsy Ross Rehabilitation Center in Rome, NY is a vibrant and welcoming assisted living community that offers a range of amenities and care services to meet the needs of its residents. The facility provides a comforting and home-like atmosphere where seniors can maintain their independence while receiving the assistance they require.
Within the community, residents have access to various amenities that cater to their daily needs and enhance their quality of life. A beauty salon is available for those who wish to pamper themselves, while cable or satellite TV ensures entertainment options are readily available. Community-operated transportation allows residents to easily access nearby destinations, and a computer center allows them to stay connected with loved ones and engage in online activities.
Residents can enjoy delicious meals in the dining room with restaurant-style dining, where special dietary restrictions are accommodated. For physical wellness, there is a fitness room available for exercise routines and keeping active. The gaming room offers opportunities for friendly competition and social interactions.
Outdoor spaces such as gardens provide a pleasant environment for relaxation or outdoor activities. For intellectual stimulation, there is a small library where residents can indulge in reading. Wi-Fi/high-speed internet ensures connectivity throughout the facility.
The Betsy Ross Rehabilitation Center also offers comprehensive care services tailored to each resident's specific needs. With 24-hour call system and supervision, residents can feel secure knowing help is always close by. Trained staff assist with activities of daily living such as bathing, dressing, and transfers.
Medication management ensures that medications are taken correctly and on time. A mental wellness program focuses on addressing emotional well-being, while specialized dietary plans cater to individuals with diabetes or other dietary restrictions.
Transportation arrangements are made both for non-medical purposes as well as doctor's appointments. Move-in coordination simplifies the transition process for new residents.
To keep residents engaged and entertained, the community organizes a variety of activities and outings on a regular basis. Concierge services ensure that all requests are met, and fitness programs encourage physical wellness. Planned day trips offer opportunities for exploration and adventure, while resident-run activities provide a chance for socializing and bonding. Daily activities are scheduled to keep residents mentally and socially active.
The Betsy Ross Rehabilitation Center is conveniently located near essential amenities such as cafes, parks, pharmacies, restaurants, places of worship, and hospitals. This ensures that residents have easy access to various services outside the community.
Overall, the Betsy Ross Rehabilitation Center offers a comfortable and enriching assisted living experience where seniors can thrive both physically and emotionally.
Betsy Ross Rehabilitation Center is located at 1 Elsie Street, Rome, NY 13440 in Oneida County, New York
Betsy Ross Rehabilitation Center on seniors.fyi includes 5 photos including images showing living room, windows, decor, architecture, landscaping, outdoor seating, building, patio, and more.
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