Betsy Ross Rehabilitation Center

Pros

• The staff were always very friendly to family members visiting the facility.
• The nursing and housekeeping staff had good intentions and were caring, despite being overwhelmed.
• The food appeared healthful and well-prepared.
• There were some very nice people among the staff who took care of the residents.
• The facility had an activities room and a beautiful dining room for residents to enjoy.
• The special needs unit provided a quiet and calming environment for residents with mental disorders.

Cons

• The staff at the Betsy Ross facility appeared overwhelmed and struggled to provide even basic care to residents.
• Residents reported long waits for assistance, with some being unable to get help when urgently needed.
• The facility had a strong musty smell and visible signs of neglect, such as warped floors and exposed wiring along the walls.
• Food was described as bland and inadequately served, often cold or lacking in variety.
• The living conditions were deemed cramped, with little space for mobility in shared rooms.
• There were significant delays in approving residents' personal electronic devices, causing frustration.
• Despite good intentions from the staff, lack of supplies and adequate staffing led to poor care outcomes.
• Overall facility appearance was described as dirty and depressing, contributing to a negative atmosphere for residents.

Review

The reviews of the Betsy Ross facility paint a concerning picture of the care and conditions that residents, particularly elderly individuals, experience. While there are instances of compassionate staff attempting to provide care under challenging circumstances, numerous reviewers express deep frustration with systemic issues that affect the quality of service. A common sentiment is the belief that the management needs to take responsibility for improving both resources and overall operation.

Many reviewers underscore the challenges faced by staff at this facility. Even those who commend the staff’s intentions mention feeling badly for them due to their overwhelming workloads and limited resources. One reviewer described witnessing nursing and housekeeping staff struggling with insufficient supplies and support from management, which ultimately affects patient care. This sentiment is echoed in multiple accounts where families felt that despite staff's best efforts, they were unable to provide adequate assistance due to being spread too thin.

Concerns about cleanliness and maintenance also emerged prominently in various reviews. Upon entering the main building, one reviewer noted a strong musty smell, likely indicative of larger maintenance issues like a leaky roof. The facility appeared outdated — with warped floors likely caused by continual mopping — leaving many visitors wondering if even basic repairs were being attended to diligently. A lack of amenities, such as televisions in residents’ rooms and an outdated decor further contributed to an unwelcoming atmosphere.

Food quality has drawn mixed reactions as well; although some described it as healthful and well-prepared, others found it bland and uninspiring. When feedback was provided regarding meal quality to administrators, it didn’t seem well-received according to reviewers, indicating a disconnect between resident needs and management responsiveness. Residents reported cold food served inconsistently throughout their stays, emphasizing an overall lack of attention given to dining experiences.

The physical layout of shared living spaces also raises concerns among families. Several reviewers remarked on cramped quarters barely accommodating mobility aids like wheelchairs or walkers without compromising comfort or accessibility. The presence of exposed wires along walls did little to instill confidence in safety standards within communal areas or resident rooms. Concerns about privacy were addressed through curtains around beds; however, these measures did not compensate for feelings of exposure or discomfort shared among multiple residents housed together.

Overall impressions from families suggest a consistent thread: while individual staff members demonstrated commendable compassion and commitment during emer­gent situations, there remained significant structural issues that prevented effective caregiving across the board. Families recounted harrowing experiences where basic needs went unmet—such as inadequate assistance with toileting or insufficient access to showers—leaving loved ones in frustratingly vulnerable positions until they could secure transfers elsewhere.

In light of these reviews, it is clear that immediate attention need be directed toward enhancing staffing levels, addressing maintenance concerns within facilities such as Betsy Ross, improving meal offerings for nutritional value alongside taste preferences while ensuring basic dignity through personal space accommodations are all crucial steps necessary for fostering a healthier environment where residents can receive proper care consistent with their age-old expectations of respect from caregivers entrusted with their wellbeing.

Parks

• Guyer Field (0.4 miles)
• Vogel Park (1 miles)
• Franklin Field (1.1 miles)
• Lee Town Park (1.3 miles)
• Marcy Town Park (10.8 miles)
• Vernon Center Circle (12.7 miles)

Physicians

• Brian Alessi ,MD (0.9 miles)
• Sleep Disorders Center At Rome (1.1 miles)
• Mohawk Valley Women's Health Associates (1.2 miles)
• Robert Mitchell Rubinovich (1.2 miles)
• Empire Visionworks (1.4 miles)
• Mohawk Glen Radiology (1.8 miles)
• Mohawk Glen Urgent Care (1.8 miles)

Restaurants

• Kings Buffet (1.1 miles)
• McDonald's (1.2 miles)
• Taco Bell (1.2 miles)
• Raspberries Of Rome (1.2 miles)
• Teddy's Restaurant (1.3 miles)
• Dicastro's Brick Oven Pizza (1.3 miles)
• McDonald's (1.3 miles)

Hospitals

• Rome Memorial Hospital (1.2 miles)
• Rome Memorial Hospital (1.5 miles)
• Central New York Psychiatric Center (9.5 miles)
• Faxton-St Luke's Healthcare (12 miles)

Pharmacies

• Walgreens (1.4 miles)
• Rite Aid (1.4 miles)
• Walgreens (1.7 miles)
• Walmart Pharmacy (1.8 miles)
• Rite Aid (11.6 miles)
• Langdon's Apothecary (11.7 miles)
• Kinney Drugs (11.9 miles)

Cafes

• Copperccino's (1.5 miles)
• Panera Bread (12.5 miles)
• Starbucks (12.5 miles)
• Raspberries Cafe (12.5 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (3.3 miles)
• Delta Lake Bible Conference Center (4.2 miles)
• Faith Alliance Church (4.4 miles)
• Beacon Light Baptist Church (9.9 miles)
• Steuben United Methodist Church (11 miles)
• Vienna Church (11.9 miles)

Transportation

• Hillside Taxidermy (9.5 miles)

Theaters

• Marquee Cinemas - Orchard 14 (12.4 miles)