The Grand Rehabilitation And Nursing At Rome
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Information last verified:
801 North James Street, Rome, NY 13440
For more information about senior living options: (844) 490-3973
The Grand provided excellent care from the nursing, wound care, and therapy teams. The Social Services, Nursing, and Administrative Services teams offered support, guidance, and care every step of the way. Residents thrive medically and socially under The Grand’s care. Nurse Manager Hillary and the nursing staff showed ongoing commitment and quick communication with families. The Activities Department keeps activities fresh and fun. The Transportation Department, led by Gary, is professional, compassionate, and reliable. The PT and OT programs are fantastic, and the therapists are outstanding. The front office concierge Tina is very helpful.
The Grand allegedly left a resident in a freezing cold room for hours and failed to obtain timely medical attention, causing distress. The facility reportedly lost dentures and did not respond when a resident pressed the call bell at night, leaving the resident unable to eat or get help. Staff were described as rude, burnt out, and understaffed, leading to medically neglectful care. The long-term care floor was described as dirty, with soiled linens, foul smells, and too few workers to meet residents’ needs. HIPAA violations and privacy breaches were claimed by some reviewers, who described a lack of respect for residents. Several reviews urged others not to send loved ones to The Grand, citing abuse, neglect, and even preventable deaths. The facility was described as unsafe or suspect enough to warrant shutdown or investigation.The Grand Rehabilitation and Nursing at Rome is best suited for seniors who need focused rehabilitation support and for families that place a premium on strong therapy services, reliable transportation, and an active social environment. It works well for residents who respond to structured PT/OT programs, wound care when needed, and a care team that is visible and engaged in daily activities. Long-term residents who want ongoing socialization, outings, and accessible staff oversight will typically find value here. However, the community is not a universal fit: those with persistent safety concerns, serious understaffing worries, or dementia care needs that require highly specialized, constant supervision may want to consider alternatives. The reviews show a sharp split between exemplary rehab and troubling safety and staffing issues, making early, in-person evaluation essential.
On the plus side, transportation emerges as a standout strength. Families repeatedly credit Gary and the transportation team for dependable, organized rides to medical appointments and for making trips smooth and low-stress. This is not incidental; it directly reduces the logistical burden on families and helps residents stay connected to outside care and activities. The therapy program earns frequent praise as well, PT and OT teams are described as capable and responsive, with particular attention to rehab gym routines and individualized attention that supports meaningful progress. The activities department is consistently noted for keeping residents engaged with crafts, outings, and events that foster social ties, which matters for quality of life in long-term stays. Cleanliness and a generally orderly environment are repeatedly cited, with residents and visitors mentioning tidy rooms, pleasant common spaces, and a front-office staff that feels responsive.
Those clear advantages sit beside a very wide spectrum of concerns expressed by families and residents. The most troubling themes cluster around staffing shortages and inconsistent care. Several reviews recount nights and weekends when assistance was slow or absent, dentures or other personal items going missing, and meals or hydration falling short for some residents. Instances of medical delays, inadequate pain or comfort measures, and urgent needs going unaddressed paint a picture of variability in bedside care. Transfer flows between floors can yield dramatic changes in experience, with families reporting both excellent initial rehab phases and troubling declines after long-term or behavioral care transitions. In some accounts, administrative and operational gaps, such as unreturned calls, unclear accountability, and concerns about privacy or HIPAA practices, compounded the danger signals for families already anxious about their loved ones’ safety.
The key question for families is whether the program’s strengths sufficiently offset these weaknesses. For residents focused on recovery and ongoing activity, the Grand’s robust therapy route and transportation program create a meaningful foundation for progress and engagement. The presence of devoted managers and social workers who coordinate care and support families through tough decisions is another practical asset. When the rehab process is the priority, and staffing levels on the care floors are adequate, the facility can deliver a higher-than-average experience in terms of progress, social stimulation, and overall attentiveness. Yet the offsetting risks are nontrivial: the most severe care failures documented by families, delayed medications, unsafe conditions, and perceived neglect, can quickly erase gains made in therapy or social programming, especially for residents with complex medical or behavioral needs.
For families actively evaluating a move, it is prudent to probe specific realities before committing. Request a floor-by-floor tour, focusing on the long-term care wing where safety concerns are most likely to surface. Ask about staff-to-resident ratios at different shifts, CNA coverage, and the process for medication administration and timely pain control. Have candid conversations with the therapy team about intensity, goals, and discharge planning, and also with the social worker or administrator about how concerns are escalated and tracked. Inquire about incident history, family communication norms, and how quickly the facility can mobilize hospice or palliative care when needed. Finally, verify the handling of personal belongings and the facility’s commitment to privacy and respectful treatment, knowing that reviews range from heartfelt gratitude to devastating allegations.
In sum, The Grand Rome represents a compelling option for rehab-forward seniors who prize therapy quality, transportation reliability, and an active social calendar, with sufficient oversight to keep families engaged. It is not, however, a uniformly safe bet for every resident, especially those with high caregiving needs, dementia-related behaviors, or histories of care gaps. The mixed feedback, waters of praise about staff dedication and activity programming tempered by grave concerns about staffing, responsiveness, and some safety lapses, means the decision hinges on the individual’s needs and the family’s capacity to stay closely involved. For those who want to hedge risk, Betsy Ross Nursing Facility in Rome is a commonly cited alternative, and other nearby facilities may offer stronger consistency in care. The bottom line favors careful, in-person assessment: the Grand can be a strong fit for rehab and social enrichment, but only if the intended resident and family are prepared to monitor, advocate, and intervene when staffing or safety gaps arise.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Grand Rehabilitation And Nursing At Rome is an assisted living community located in Rome, NY. Our community offers a wide range of amenities to ensure that our residents have all the comforts and conveniences they need.
We have a beauty salon where residents can get their hair done or enjoy some pampering. Our cable or satellite TV services provide entertainment options for everyone. For outings and appointments, we offer community-operated transportation arrangements. Residents can also access our computer center for any digital needs.
Our dining room provides restaurant-style dining experiences with delicious meals prepared by our staff. We also have a small library and gaming room for residents to relax and engage in leisure activities. Outdoor spaces and gardens are available for those who enjoy spending time outside.
Housekeeping services ensure that residents' living spaces are clean and tidy at all times. Private bathrooms provide convenience and privacy. Move-in coordination services assist new residents in settling into our community smoothly.
Our care services include 24-hour call system and supervision to ensure the safety of our residents. Trained staff members provide assistance with daily activities such as bathing, dressing, and transfers. Medication management is also available to ensure proper administration of medications.
For individuals with special dietary needs, we offer diabetes diet options as well as other special dietary restrictions. We also provide meal preparation and service to cater to our residents' nutritional needs.
At The Grand Rehabilitation And Nursing At Rome, we prioritize the mental wellness of our residents through our mental wellness program. Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments when needed.
Our wellness center offers fitness programs to help residents stay active and healthy. Daily activities are scheduled to keep them engaged and entertained throughout the day. Resident-run activities allow individuals to showcase their talents or hobbies within the community.
In terms of nearby amenities, there are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals within close proximity to our community.
Come and experience the enriching lifestyle at The Grand Rehabilitation And Nursing At Rome, where we prioritize the well-being and comfort of our residents.
The Grand Rehabilitation And Nursing At Rome is located at 801 North James Street, Rome, NY 13440 in Oneida County, New York
The Grand Rehabilitation And Nursing At Rome on seniors.fyi includes 7 photos including images showing decor, outdoor, interior, lighting, landscaping, pathway, bedroom, windows, and more.
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