The Grand Rehabilitation And Nursing At Rome

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  • Interior

    A stylish modern living room featuring comfortable seating, vibrant colors, and elegant decor.

  • Decor

    A well-lit and cozy hospital patient room, featuring a bed, bedside table, and natural light from the window.

  • Building

    A welcoming building surrounded by a beautiful landscape under a partly cloudy sky.

  • Lighting

    A modern hotel lobby featuring a stylish reception desk and comfortable seating.

  • Outdoor

    A cozy outdoor seating area with a chair and table surrounded by autumn leaves, accompanied by a curious pet.

  • Patio

    A cozy outdoor patio area featuring modern seating and lush greenery.

The Grand Rehabilitation And Nursing At Rome

801 North James Street, Rome, NY 13440

For more information about senior living options: (844) 490-3973

3.2 from 73 reviews
5 stars
34
4 stars
5
3 stars
3
2 stars
2
1 stars
29

Skilled Nursing Facility

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    Overall Review of The Grand Rehabilitation And Nursing At Rome

    Pros

    • pro The reviewer praises the activities department for keeping residents busy with crafts and outings, and calls the therapy department excellent.
    • pro Gary, his drivers, and RAs are praised for getting residents to appointments safely.
    • pro Gary and Jose in the transportation department are credited with arranging transportation and ensuring timely appointments when others couldn't.
    • pro The PT and OT program is described as fantastic, with outstanding therapists.
    • pro Jeannie Early, the social worker, is praised for her hard work and dedication.
    • pro The transportation department is called the best part of The Grand of Rome, with Gary and his team making the process smooth.
    • pro Liz the housekeeper is noted for keeping the resident's room tidy.
    • pro Drivers are described as professional, compassionate, and a lot of fun to be around, making rides enjoyable.

    Cons

    • pro The reviewer described bland food and not enough staff.
    • pro The reviewer stated the bus through the park drives too fast and is unsafe, with no action after repeated calls.
    • pro The reviewer felt staff were more sales-oriented than patient-focused and that their mother was rejected without explanation.
    • pro The reviewer reported care for a relative was poor: dentures lost, nighttime calls unanswered, a fall, and staff were mean.
    • pro The reviewer claimed residents are treated like prisoners and that the facility cares more about money than patient well-being.
    • pro The reviewer described Floor 1 conditions as terrible: soiled linens, foul smells, few workers, leading to neglect and a decline in health.
    • pro The reviewer advised others to go to Betsy Ross Nursing Facility instead, implying this place is not good.

    Review

    Across these accounts, The Grand of Rome elicits a wide spectrum of experiences, with some residents and family members raving about transportation, therapy, and activities, while others paint a picture of unsafe conditions, neglect, and frustrating gaps in care. The recurring threads are concerns about safety - both on the road and inside the facility - alongside mixed experiences with staff and administration. Several reviewers mention bland food and not enough staff as ongoing problems, while others credit specific teams and individuals with making meaningful positives possible in a difficult environment.

    One of the clearest throughlines is a frustration with safety and responsiveness. A resident who gave two stars described bland food and a clear sense that there aren't enough staff to meet basic needs. They also recounted calling about a speeding bus that drives through the nearby park, one that feels unsafe given the presence of children in the area. The caller tried multiple times to get the issue addressed, including a morning call that went unanswered, and their determination is underscored by a threat born from fear for the kids' safety: something must be done, or the situation would be faced in a more drastic way. This shows a deep hurt and urgent demand for accountability, illustrating how safety concerns extend beyond the walls of the facility into the surrounding community.

    Another thread centers on mixed experiences with care transitions and staff attitudes. In one account, a family member recounts April in charge of transporting their elderly mother from Wynn to a nearby facility and being rejected without explanation, forcing a frantic search for another rehab within an hour. The impression left is that care and compassion can feel secondary to process and salesmanship, overshadowing the person being served. Yet elsewhere there are brighter notes: some residents have found comfort and continuity in the transportation department. Gary and his team are repeatedly praised for their reliability, kindness, and problem-solving when medical transportation falls through. Statements like "Gary and Jose in the transportation department? you are the best," and "the transportation department has been a big plus for our family" show how essential dependable transport can be to the overall experience of care.

    There are also deeply painful accounts about the quality of care for loved ones with dementia. One extended narrative details a relative who began on the rehab floor in Floor 3, which was described as clean, orderly, and pleasant, only to be moved to Floor 1 for behavioral patients. The Long Term Care floor allegedly deteriorated: soiled linen in halls for hours, a foul smell, and a crowded room with multiple patients, insufficient staff, and slow responses to requests. The family describes a rapid, alarming decline in their loved one's well-being, culminating in a fall and a painful health decline that led to hospice and ultimately the patient's passing. The reviewer explicitly contrasts the negative experience with the care received on the rehab floor, and they urge families to be vigilant, visit often, and consider other options if possible. This account also references Betsy Ross Nursing Facility in Rome as an alternative that fared more favorably in similar circumstances, underscoring how personal experiences can vary dramatically even within the same broader system.

    Positive notes provide a counterbalance that appears frequently in these reviews. In addition to the transportation teams, several reviewers speak highly of the activities and therapy programs. One resident who has been there for eight years praises the activities department for keeping people engaged through crafts and outings, and another emphasizes that the therapy department is excellent. The World of physical therapy (PT) and occupational therapy (OT) receives praise as well, with particular appreciation for therapists who are described as outstanding and capable of helping residents and patients make gains in their rehabilitation journeys. There is also admiration for the teamwork and dedication among staff, with mentions of staff members who go above and beyond to ensure things are done correctly for residents. The testimonials about the transportation staff are especially resonant: the drivers are described as professional, warm, and reliable, able to accommodate difficult schedules and get loved ones to appointments on time, sometimes turning otherwise tense days into more comfortable experiences.

    Another set of accounts highlights gratitude toward specific individuals who have made meaningful differences. For example, a family thanks Jeannie Early, a social worker, for her hard work and dedication, expressing relief that their brother is in good hands. A commenter notes the personal care provided by housekeeper Liz, who kept a room tidy, and many others emphasize the empathetic, humane care they've witnessed from Gary, Jose, and their colleagues in transportation. These voices illustrate how the character of a facility can hinge on the everyday acts of kindness, clear communication, and dependable service delivered by a few dedicated people, even as other experiences may fall short in other areas.

    Taken together, the reviews portray a facility with notable strengths in transportation, therapy, and activity programming, paired with troubling reports about safety, response times, and overall care quality on certain floors and for certain residents. The stories reflect a community grappling with real-world challenges: staffing levels, responsiveness to calls, consistent quality of care, and the complex realities of dementia and long-term care. The transport team and therapy staff emerge as bright spots - people who can buffer the harsher experiences and make daily life more manageable for patients and families - but the broader system still appears to be straining under the weight of safety concerns, inconsistent care, and gaps in follow-through.

    Safety note: One of the entries contains a serious threat of self-harm in the context of a safety concern, and there are concerns about potential harm to others as well. If you or someone you know is feeling overwhelmed, unsafe, or thinking about harming yourself or others, please seek immediate help. In the United States, you can contact 988 for the Suicide & Crisis Lifeline, or call your local emergency number. If you're outside the US, please reach out to local emergency services or a trusted professional in your area.

    If you're weighing options for a loved one or evaluating care options, these accounts suggest you may want to ask for specifics: how the facility handles safety concerns inside and outside the building, what the response times are for calls for assistance during the night, how long it can take to resolve transportation issues when appointment schedules run tight, and how staff turnover may affect consistency of care. It's also worth asking about the differences between rehab and long-term care floors, and to request plain explanations of any policies about behavioral health needs and dementia care. The voices here indicate that, for some, the care experience can be life-affirming and well-supported when the right people and processes are in place; for others, it can be disorienting and painful when those supports are insufficient or inconsistently applied.

    Features

    Housing

    • 160 resident community capacity 160 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Grand Rehabilitation And Nursing At Rome is an assisted living community located in Rome, NY. Our community offers a wide range of amenities to ensure that our residents have all the comforts and conveniences they need.

    We have a beauty salon where residents can get their hair done or enjoy some pampering. Our cable or satellite TV services provide entertainment options for everyone. For outings and appointments, we offer community-operated transportation arrangements. Residents can also access our computer center for any digital needs.

    Our dining room provides restaurant-style dining experiences with delicious meals prepared by our staff. We also have a small library and gaming room for residents to relax and engage in leisure activities. Outdoor spaces and gardens are available for those who enjoy spending time outside.

    Housekeeping services ensure that residents' living spaces are clean and tidy at all times. Private bathrooms provide convenience and privacy. Move-in coordination services assist new residents in settling into our community smoothly.

    Our care services include 24-hour call system and supervision to ensure the safety of our residents. Trained staff members provide assistance with daily activities such as bathing, dressing, and transfers. Medication management is also available to ensure proper administration of medications.

    For individuals with special dietary needs, we offer diabetes diet options as well as other special dietary restrictions. We also provide meal preparation and service to cater to our residents' nutritional needs.

    At The Grand Rehabilitation And Nursing At Rome, we prioritize the mental wellness of our residents through our mental wellness program. Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments when needed.

    Our wellness center offers fitness programs to help residents stay active and healthy. Daily activities are scheduled to keep them engaged and entertained throughout the day. Resident-run activities allow individuals to showcase their talents or hobbies within the community.

    In terms of nearby amenities, there are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals within close proximity to our community.

    Come and experience the enriching lifestyle at The Grand Rehabilitation And Nursing At Rome, where we prioritize the well-being and comfort of our residents.

    Nearby Places of Interest

    Restaurants

    • Teddy's Restaurant (0.2 miles)
    • Subway (0.4 miles)
    • La Roma Pizzeria (0.5 miles)
    • Arby's (0.5 miles)
    • The Vigneto Restaurant (0.8 miles)
    • KFC (0.9 miles)
    • Raspberries Of Rome (0.9 miles)

    Parks

    • Lee Town Park (0.2 miles)
    • Franklin Field (0.3 miles)
    • Vogel Park (0.5 miles)
    • Guyer Field (0.8 miles)
    • Marcy Town Park (9.8 miles)

    Physicians

    • Sleep Disorders Center At Rome (0.7 miles)
    • Mohawk Valley Women's Health Associates (0.9 miles)
    • Robert Mitchell Rubinovich (0.9 miles)
    • Mohawk Glen Radiology (1.1 miles)
    • Mohawk Glen Urgent Care (1.1 miles)
    • Cotronea Anthony M MD (1.1 miles)
    • Mohawk Glen Center For Community Health (1.1 miles)

    Hospitals

    • Rome Memorial Hospital (0.7 miles)
    • Rome Memorial Hospital (0.8 miles)
    • Central New York Psychiatric Center (8.4 miles)
    • Faxton-St Luke's Healthcare (10.8 miles)

    Cafes

    • Copperccino's (0.8 miles)
    • Panera Bread (11.3 miles)
    • Starbucks (11.3 miles)
    • Raspberries Cafe (11.4 miles)

    Pharmacies

    • Walgreens (0.8 miles)
    • Walgreens (0.9 miles)
    • Rite Aid (1 miles)
    • Walmart Pharmacy (2.8 miles)
    • Rite Aid (10.5 miles)
    • Langdon's Apothecary (10.5 miles)
    • Kinney Drugs (10.8 miles)

    Places of Worship

    • Church of Jesus Christ of Latter Day Saints (4.3 miles)
    • Delta Lake Bible Conference Center (5.1 miles)
    • Faith Alliance Church (5.4 miles)
    • Beacon Light Baptist Church (9.6 miles)
    • Steuben United Methodist Church (10.9 miles)

    Transportation

    • Hillside Taxidermy (9.4 miles)

    Theaters

    • Marquee Cinemas - Orchard 14 (11.2 miles)

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