Harmony Village at CareOne Cherry Hill

Pros

• The care staff at the facility exudes warmth, comfort, and professionalism, making families feel assured about their loved ones' well-being.
• Residents benefit from a dedicated environment specifically for dementia care, which enhances the quality of support provided.
• The community is clean, beautifully maintained, and offers engaging activities that promote resident participation and enjoyment.
• Staff members are friendly and attentive, with good communication practices noted by family members.
• Families feel at peace knowing they have chosen a caring community that prioritizes the needs of residents and keeps them engaged in various activities.
• Residents have access to physical therapy services that contribute positively to their health and mobility.
• The dining experience receives positive feedback from residents who enjoy the meals provided.
• The facility boasts a dedicated team that recognizes special occasions and holidays, fostering a sense of community among residents.

Cons

• The facility experienced a lack of communication and follow-through, especially regarding promises made by the staff.
• There were significant increases in fees after the change in ownership, which some residents felt were unjustified.
• Staff members were often unresponsive to resident needs, requiring family members to be vigilant about care.
• Room cleaning and laundry services frequently declined, indicating a drop in quality.
• One reviewer noted that their loved one was not properly monitored at night, raising concerns about safety.
• There were serious lapses in medical attention, including inadequate monitoring of health conditions like low blood oxygen levels.
• Communication between staff members was inconsistent, leading to unresolved issues for residents.
• One reviewer felt their loved one’s falls could have been avoided with more attentive staffing.
• Residents’ basic needs for eating and drinking went unnoticed for an extended period, indicating poor oversight by staff.
• A frustrating experience arose from difficulties with the billing department that added to overall dissatisfaction with the service provided.

Review

Finding the Right Memory Care Facility: A Comprehensive Review of Symphony at Cherry Hill

Choosing a memory care community for a loved one can be an overwhelming task, filled with mixed emotions and challenging decisions. One such facility that has drawn attention is Symphony at Cherry Hill, which was recently acquired by CareOne. The overall sentiment among reviewers reveals the complex nature of experiences within this community—ranging from high praise for its staff and activities to concerns about communication and rising costs.

Many reviewers commend the warmth, comfort, and professionalism exhibited by the care staff at Symphony. Having decades of experience in the industry, some individuals believe that this facility is particularly well-suited for dementia patients, as it focuses primarily on memory care rather than splitting resources between different healthcare needs. The sense of security derived from knowing that one's loved one is surrounded by caregivers who genuinely understand memory loss adds a layer of peace for families navigating this often distressing journey.

In terms of activities, residents enjoy engaging with music events, interactive games, and even visits from therapy pets—all designed to promote social interaction and mental stimulation. Special occasions are celebrated with enthusiasm; holidays like Cinco de Mayo are recognized alongside more traditional festivities, fostering a sense of community among residents. An ice cream social every Saturday provides yet another opportunity for joy in their week.

However, not all reviews are wholly positive. Several families have expressed frustration regarding communication breakdowns between staff members and management since the change in ownership to CareOne. Concerns were raised about unfulfilled promises regarding night checks for residents—an important aspect considering the vulnerability often associated with dementia. One reviewer noted a worrying decline in cleanliness regarding room cleaning and laundry services over time, signaling potential lapses in maintenance that could affect residents' comfort.

The financial reality also raises red flags for many families. Following CareOne's takeover, there have been significant price increases attributed to hiring more personnel and enhancing services—a justification that some find inadequate given the staggering rise in rates without corresponding improvements in quality or connectivity with caregivers. This situation highlights an essential aspect of selecting a memory care facility: understanding what each dollar spent truly delivers concerning quality care.

Despite these challenges, several reviewers expressed genuine satisfaction with their family's decision to choose Symphony at Cherry Hill over other facilities they had toured or previously used. They highlighted positive experiences regarding friendly staff interactions and reliable medical oversight—pointing out how past situations involving medical neglect were rectified once moved to this community which appeared better equipped to handle their loved one's needs effectively.

Overall, while Symphony at Cherry Hill shines in various aspects—from its abundant activities to its dedicated personnel—the concerns about communication issues and escalating costs foster unease among families entrusting their loved ones’ well-being to this facility. Each review offers insight into unique experiences shaped by individual circumstances, ultimately painting a nuanced picture of life within these walls—not merely as caregivers but as a community grappling with real human needs amid the trials associated with memory loss.

Located in Cherry Hill, New Jersey, this neighborhood offers convenient access to a variety of amenities that cater to seniors. Within close proximity, you will find several pharmacies including Rite Aid and CVS Pharmacy for easy access to medications. There are also a range of dining options such as Ponzio's Diner-Bakery-Bar and The Capital Grille for enjoyable meals out. Staying active is made easy with nearby parks like Country Farms Park and Penn's Landing, while healthcare needs can be met at hospitals like Jefferson Cherry Hill Hospital and Virtua Voorhees Hospital. Transportation options are also readily available with PATCO stations nearby for easy travel. In addition, there are plenty of cafes and theaters in the area for leisurely activities. Overall, this neighborhood provides a well-rounded community with essential services and entertainment options for seniors looking for a comfortable living environment in Cherry Hill.

Pharmacies

• Rite Aid (0.5 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (1.5 miles)
• Wegmans (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2 miles)
• Walgreens (2.3 miles)

Restaurants

• Ponzio's Diner-Bakery-Bar (0.9 miles)
• Walt Whitman Service Area (1.2 miles)
• Chick-Fil-A (2.5 miles)
• McDonald's (2.9 miles)
• The Capital Grille (2.9 miles)
• Bob Evans (3.5 miles)
• Chick-Fil-A (3.7 miles)

Cafes

• Jersey Java & Tea (1.2 miles)
• Starbucks (2.9 miles)
• Starbucks (3.7 miles)
• Starbucks (6.3 miles)
• ReAnimator Coffee (7.9 miles)
• La Colombe Coffee Roasters (7.9 miles)

Transportation

• PATCO Westmont Station (1.7 miles)
• PATCO/NJ Transit: Lindenwold Station (4.7 miles)

Hospitals

• Jefferson Cherry Hill Hospital (1.9 miles)
• Jefferson Stratford Hospital (5 miles)
• Cooper University Hospital (6 miles)
• Virtua Voorhees Hospital (6.2 miles)

Physicians

• Advocare Heights Primary Care (2.5 miles)
• Rothman Institute (4 miles)
• CHOP Specialty Care & Surgery Center (4.4 miles)
• Cooper Internal Medicine (4.6 miles)
• Cooper Medical Building 1 (4.6 miles)
• Rowan SOM Family Medicine Residency Program (4.9 miles)
• South Jersey Skin Care (4.9 miles)

Parks

• Country Farms Park (6.5 miles)
• Penn's Landing (7.3 miles)
• Race Street Pier (7.5 miles)
• Weccacoe Park (7.6 miles)
• Independence National Historical Park (7.9 miles)
• Piazza Dog Park (7.9 miles)
• Palmer Park Farmers Market (8.1 miles)

Theaters

• Landmark Theatres - Ritz Five (7.6 miles)