Senior Helpers - Cherry Hill, NJ in Cherry Hill, NJ

Pros

• The staff at Senior Helpers are great, with outstanding communication and compassion.
• Abigail the aide is the best and highly regarded.
• Abigail's patience and caring are incomparable.
• The team at Senior Helpers provides expertise, love, professionalism, and understanding.
• They give families peace of mind.
• The communication is great, and the staff are kind and accommodating.
• They are terrific to deal with, quick to respond, and make things happen.
• Senior Helpers delivered 24/7 companion care on short notice, and the aides were awesome.
• Mary W is exceptionally patient, caring, punctual, and reliable.
• Senior Helpers is a great resource for elder care and companionship.

Cons

• This agency was terrible.
• They did "pretend" to follow your request but basically they were pulling at straws for full time care.
• They could not even make a ham and cheese sandwich.
• Out of 15 people sent to our residence, 2 were great and the rest were truly unacceptable.
• Some days they don't even show up.

Review

Senior Helpers - Cherry Hill is best suited for families seeking flexible, in-home support for an elderly loved one, especially when dementia or memory-care needs are present and the priority is compassionate, responsive caregiving that can be mobilized quickly. The strongest asset across many reports is the human connection: aides who listen, staff who communicate clearly, and a team that demonstrates genuine care. Exemplary caregivers like Abigail, Mary W., and Jennifer Nobles are repeatedly praised for patience, reliability, and personalized attention. When a crisis emerges, the agency has repeatedly stepped in to provide immediate, around-the-clock companionship, delivering peace of mind in moments when options feel limited.

That said, there are clear red flags in a meaningful minority of experiences that families should take into account when comparing alternatives. Some reviews describe missed visits, inconsistent staffing, and slow or incomplete responses to scheduling needs. Billing and deposits generate ongoing tension in several cases, with families reporting refunds that were slow or unresolved and charges that seemed misaligned with actual services rendered. The most troubling stories feature hospice scenarios where overnight or extended coverage never materialized as promised, undermining trust right at the point of greatest vulnerability. These outliers matter because they point to variability in performance that can erode confidence if not properly mitigated by careful oversight and explicit guarantees.

When the pros align - rapid deployment, strong communication, and caregiver warmth - the benefits can be substantial and meaningful. Families repeatedly note how quickly Senior Helpers can assemble capable aides who suit a loved one's personality and routines, and how follow-ups after the initial visit refine placements to better fit needs. The ability to provide in-home care for dementia or memory-care patients without forcing a move to a facility is a valuable option, enabling meaningful time at home, ongoing familiar surroundings, and a sense of security during difficult days. In such contexts, the agency's best staffers become an essential resource, delivering practical support - mobility assistance, daily living tasks, and medical comfort - that supports both care recipients and anxious family members.

However, the reliability gaps cannot be ignored when forming a plan. Prospective clients should insist on a written, enforceable service agreement that specifies scheduling expectations, caregiver consistency, and backup coverage when staff are late or unavailable. Ask for a dedicated supervisor or care coordinator who will monitor performance and provide timely updates, especially during transitions or changes in care needs. Demand transparent, itemized billing with a clear refund process for unused hours or overpayments, and request references from families who had similar needs. If the plan includes overnight or extended hours, seek assurances about guaranteed coverage and contingency staffing to prevent the experience described by some families of late arrivals or no-shows.

For families weighing options in the Cherry Hill area, the decision comes down to balancing heart and oversight. Senior Helpers can be an excellent fit for those who prize immediate access to caring, communicative aides and who can anchor service with disciplined, proactive management. The strongest value emerges when a dependable care plan is backed by a clear service agreement, consistent caregiver assignments, and prompt problem resolution. The risk lies in inconsistent staffing, delayed billing refunds, and inconsistent overnight coverage, which can undermine confidence if not addressed up front. In short, this agency can be a lifeline for in-home dementia care, but only with meticulous vetting and ongoing governance.

The practical takeaway is straightforward. If a family can secure a clearly defined care schedule, a trusted primary caregiver, and a straightforward billing process - supported by proactive supervision and rapid escalation protocols - Senior Helpers Cherry Hill is a credible, capable option that often delivers meaningful improvement in quality of life and family peace of mind. If guarantees around daily coverage, absolute reliability, and transparent refunds are non-negotiable, it may be wise to compare additional agencies or consider a facility-based memory-care option for 24/7 on-site needs. The right choice hinges on aligning expectations with the agency's capacity to deliver consistently, not merely compassionately, week after week.

This part of Cherry Hill, New Jersey offers a diverse range of amenities that cater to the needs and interests of seniors looking for a vibrant community. With a variety of restaurants such as Ponzio's Diner-Bakery-Bar and The Capital Grille, as well as convenient pharmacy options like CVS and Walgreens nearby, residents have easy access to dining and healthcare services. Additionally, the proximity to hospitals like Jefferson Cherry Hill Hospital provides peace of mind in case of any medical emergencies. For leisure and social activities, there are cafes like Jersey Java & Tea and Starbucks where seniors can enjoy a cup of coffee with friends. Transportation options such as the PATCO Westmont Station make it easy for residents to explore the surrounding areas. Parks like Country Farms Park offer opportunities for outdoor recreation and relaxation, while theaters like Landmark Theatres - Ritz Five provide entertainment options for those who enjoy cultural experiences. Overall, this part of Cherry Hill presents a lively and convenient environment for seniors looking to enjoy their retirement years in a dynamic community.

Restaurants

• Ponzio's Diner-Bakery-Bar (0.4 miles)
• The Capital Grille (2 miles)
• Walt Whitman Service Area (2.2 miles)
• Bob Evans (2.6 miles)
• Yard House (2.9 miles)
• Chick-Fil-A (3.7 miles)
• McDonald's (4.1 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (0.8 miles)
• Walgreens (1.4 miles)
• Wegmans (1.5 miles)
• Rite Aid (1.7 miles)
• Walgreens (2.7 miles)

Hospitals

• Jefferson Cherry Hill Hospital (0.9 miles)
• Cooper University Hospital (6 miles)
• Jefferson Stratford Hospital (6.2 miles)
• Virtua Voorhees Hospital (6.7 miles)
• Aria Health (8.1 miles)

Cafes

• Jersey Java & Tea (2 miles)
• Starbucks (2.4 miles)
• Starbucks (2.7 miles)
• Starbucks (7.5 miles)
• ReAnimator Coffee (7.6 miles)
• La Colombe Coffee Roasters (7.7 miles)

Transportation

• PATCO Westmont Station (2.2 miles)
• PATCO/NJ Transit: Lindenwold Station (5.8 miles)

Physicians

• Rothman Institute (3.6 miles)
• Advocare Heights Primary Care (3.6 miles)
• South Jersey Skin Care (3.9 miles)
• Cooper Medical Building 1 (5 miles)
• Cooper Internal Medicine (5 miles)
• Heymann Manders & Green (5.2 miles)
• CHOP Specialty Care & Surgery Center (5.3 miles)

Parks

• Country Farms Park (6.1 miles)
• Penn's Landing (7.4 miles)
• Race Street Pier (7.5 miles)
• Womrath Park (7.7 miles)
• Weccacoe Park (7.7 miles)
• Piazza Dog Park (7.8 miles)
• Palmer Park Farmers Market (7.8 miles)

Theaters

• Landmark Theatres - Ritz Five (7.6 miles)