Spring Hills Home Care NJ in Cherry Hill, NJ

Pros

• The staff at Spring Hills Cherry Hill are consistently responsive, caring, and attentive to residents' needs.
• The facility is beautiful, inviting, and well-maintained, with residents and visitors greeted warmly by name.
• The move to The Cottage is praised for preserving independence while ensuring safety, with attentive staff guiding the transition.
• The team, including Sheree, Caryn, Eddie, Sheila, and Rosa, is noted for accessibility, compassion, and going above and beyond.
• The community offers engaging activities, a welcoming dining environment, and thoughtful care programs.
• Special events, such as the 100th birthday celebration, are organized with elegance and excellent service.
• Management is described as collaborative and responsive, fostering a true partnership with families.

Cons

• The new management is seen as prioritizing profit over residents' quality of life.
• Management is often unavailable to hear residents' concerns, providing unsatisfactory answers with no corrective actions.
• The care quality is described as declining, with residents no longer receiving the level of care they once had.
• The facility is costly but reportedly does not meet proper standards of services.
• Many quality employees have left due to overtime cuts and revoked meal privileges.
• Basic dining and sanitation have deteriorated, including shortages like no fresh eggs or oatmeal and staff not allowed to cook resident-provided food; bathrooms are not clean or stocked.
• Residents are at risk due to understaffing and overwhelmed nursing staff, with slow responses to incidents.
• Families feel misled or financially drained, with promises of care not kept and sudden discharges or changes in care.
• Some staff are described as rude or unprofessional, and the front-desk experience is poor.

Review

Spring Hills Cherry Hill is best suited for families seeking a polished, hotel-like setting with a responsive care team that will partner with them in planning and adjusting care. It works particularly well for residents who are relatively independent but need regular assistance, and for those whose trajectory may include memory care, given the Cottage option and staff who can coordinate transitions. The campus delivers strong curb appeal, inviting public spaces, an on-site salon, gym, and a lively menu of activities, with a staff culture that many families experience as courteous and attentive. For families prioritizing atmosphere and proactive communication, this community often checks those boxes.

Yet this community is not the right fit for every situation. Alternatives deserve serious consideration for families seeking unwavering staffing consistency, transparent and predictable pricing, and rock-solid governance. Some reviews raise red flags about leadership turnover, variable responsiveness, and experiences that feel more profit-driven than resident-centered. Memory-care families in particular should scrutinize stability in nursing leadership and the ability to sustain high-quality care through shifts and emergencies. Those facing complex medical needs or end-of-life pathways may prefer communities with more established oversight and clearer, longer-tenured care teams.

The strongest reasons to consider Spring Hills Cherry Hill are the tangible, day-to-day positives: personable, accessible staff who remember residents by name, effective move-in support, and reliable collaboration between front-line caregivers and administration. Families repeatedly praise specific team members for responsiveness - staff who conduct pre-admission planning, coordinate care across the Cottage, and visit or call promptly when concerns arise. The "care-in-place" flexibility gives families reassurance that service levels can adapt to changing needs without a frantic move. The birthday celebration for a resident, the readiness of nurses and aides, and the sense that residents can maintain routines and meaningful activity all counterbalance the more daunting reviews.

Nevertheless, several recurring concerns temper the appeal. Reports of staff turnover and uneven morale among some departments echo the risk of inconsistent experiences - especially in memory care or during peak times when demand surges. Billing and paperwork have surfaced as friction points for some families, and a few stories allege gaps between promises and what is delivered, including late communication, discharge decisions tied to financial considerations, and difficulties obtaining records. The building's age and some operational quirks - such as variability in dining quality and maintenance delays - also remind prospective residents that this is a place that can shine in atmosphere while still needing vigilant oversight behind the scenes.

For decision-making, the prudent path is to treat Spring Hills Cherry Hill as a strong contender only with structured due diligence. Prospective families should request direct access to care leadership, not just the sales team, and insist on a detailed, written care plan with milestones tied to budget expectations. Tours should extend to the Cottage to observe how staff integrate independence with safety, and conversations should include frontline caregivers on different shifts to gauge consistency. It is essential to review dining menus, housekeeping standards, and the cadence of wellness checks, then compare them against other communities that offer similar amenities but with longer-tenured leadership and more transparent financial practices.

In the end, Spring Hills Cherry Hill presents a compelling option for families who prize beauty, hospitality, and a responsive care culture, provided diligence accompanies every step of the process. It can be an excellent home for residents who stay actively engaged, appreciate a strong community feel, and benefit from careful, family-involved care planning. However, for those who require unwavering staffing stability, ironclad governance, and non-negotiable transparency in pricing and transitions, it pays to explore alternatives first and weigh the trade-offs with a careful eye toward long-term consistency.

This part of Cherry Hill, New Jersey offers a convenient and diverse array of amenities for seniors looking to settle down in the area. With several pharmacies in close proximity, accessing necessary medications and healthcare supplies is easily manageable. Additionally, there are various dining options ranging from casual eateries like Ponzio's Diner-Bakery-Bar and fast food chains like Chick-Fil-A to upscale restaurants such as The Capital Grille. Nearby hospitals include Jefferson Cherry Hill Hospital and Virtua Voorhees Hospital, ensuring quality healthcare services are readily available. For leisure activities, residents can enjoy visits to local cafes like Jersey Java & Tea or take a stroll through parks such as Country Farms Park or Independence National Historical Park. Overall, this neighborhood provides a well-rounded environment with essential services, dining options, medical facilities, and recreational opportunities for seniors looking to call it home.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Rite Aid (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• Walgreens (1.7 miles)
• Wegmans (2 miles)
• Walgreens (2.8 miles)

Restaurants

• Ponzio's Diner-Bakery-Bar (0.6 miles)
• Walt Whitman Service Area (1.5 miles)
• The Capital Grille (2.7 miles)
• Bob Evans (2.8 miles)
• Chick-Fil-A (3.2 miles)
• Yard House (3.3 miles)
• McDonald's (3.5 miles)

Hospitals

• Jefferson Cherry Hill Hospital (1.6 miles)
• Jefferson Stratford Hospital (5.5 miles)
• Virtua Voorhees Hospital (6 miles)
• Cooper University Hospital (6.4 miles)

Cafes

• Jersey Java & Tea (1.8 miles)
• Starbucks (2.9 miles)
• Starbucks (3 miles)
• Starbucks (7 miles)
• ReAnimator Coffee (8.1 miles)
• La Colombe Coffee Roasters (8.2 miles)

Transportation

• PATCO Westmont Station (2.2 miles)
• PATCO/NJ Transit: Lindenwold Station (5.1 miles)

Physicians

• Advocare Heights Primary Care (3.3 miles)
• Rothman Institute (3.4 miles)
• South Jersey Skin Care (4.2 miles)
• Cooper Medical Building 1 (4.4 miles)
• Cooper Internal Medicine (4.4 miles)
• CHOP Specialty Care & Surgery Center (4.5 miles)
• Heymann Manders & Green (4.8 miles)

Parks

• Country Farms Park (5.9 miles)
• Penn's Landing (7.7 miles)
• Race Street Pier (7.9 miles)
• Weccacoe Park (8 miles)
• Piazza Dog Park (8.2 miles)
• Independence National Historical Park (8.2 miles)
• Palmer Park Farmers Market (8.3 miles)

Theaters

• Landmark Theatres - Ritz Five (8 miles)